在线网课知慧《饭店管理（双语）(山东财大)》单元测试考核答案

第一章单元测试第二章单元测试第三章单元测试第四章单元测试第五章单元测试第六章单元测试第七章单元测试第八章单元测试第一章单元测试1【判断题】(20分Roomservicereferstofoodandbeverageservicesdeliveredtoaguest’sroom．（）A.对B.错2【判断题】(20分Hotelproductisperishable.（）A.错B.对3【判断题】(20分Hotelchainreferstoagroupofhotelswiththesamebrandname．（）A.对B.错4【判断题】(20分Franchiseereferstothosewhomanagethebrandandselltherighttousethebrandname．（）A.错B.对5【判断题】(20分Themajorityofhotelbrandownthehotels．（）A.错B.对第二章单元测试1【判断题】(20分Top-levelmanagerscansupervisetheworkoffewerpersonsthancansubordinatesatlowerlevels．（）A.对B.错2【判断题】(20分Eachemployeeshouldreporttoonlyonebossforaspecificactivity．（）A.对B.错3【判断题】(20分Spanofcontrolreferstothenumberofpeopleonesupervisorcaneffectivelymanage．（）A.对B.错4【判断题】(20分HotelG.Msmustbeabletoutilizeconceptualskills、interpersonalskills、administrativeskillsandtechnicalskillstobeeffective．（）A.对B.错5【判断题】(20分Orientationistheprocessofprovidingbasicinformationabouttheorganizationthatshouldbeknownbyallofitsemployees．（）A.对B.错第三章单元测试1【判断题】(20分TypicallytheselectiondecisionismadebytheHumanresourcedepartment．（）A.对B.错2【判断题】(20分H.Risbothalineandstafffunction．（）A.对B.错3【判断题】(20分HRdepartmentbelongstostaffdepartment．（）A.对B.错4【判断题】(20分Theturnoverlevelinhotelishigh．（）A.对B.错5【判断题】(20分Upsellingtrainingisusuallyprovidedfordeskagents.（）A.错B.对第四章单元测试1【判断题】(20分Lodgingisaservicebusiness.（）A.对B.错2【判断题】(20分Serviceisanattitudeasmuchasitisaskill.（）A.对B.错3【判断题】(20分Conciergeistheindividualwithinafull-servicehotelresponsibleforprovidingguestswithdetailedinformationregardinglocaldiningandattractions,aswellasassistingwithrelatedguestsneeds.（）A.错B.对4【判断题】(20分ServiceQualityreferstotheconsistentdeliveryofproductsandservicesaccordingtoexpectedstandards.（）A.对B.错5【判断题】(20分Momentsoftruthisalwaysnegative.（）A.错B.对第五章单元测试1【判断题】(20分OccupancyRateistheratioofguestroomsoldtoguestroomssoldavailableforsaleinagiventimeperiod．（）A.错B.对2【判断题】(20分RevPARistheshortforRevenuePerAvailableRoom.（）A.对B.错3【判断题】(20分Rackratereferstothepriceatwhichahotelsellsitsroomswithoutdiscounts．（）A.错B.对4【判断题】(20分ROImeansReturnOnInvestment.（）A.错B.对5【判断题】(20分Overbookingisasituationinwhichthehotelhasmoreguestreservationsforroomsavailabletolodgethoseguests.（）A.对B.错第六章单元测试1【判断题】(20分F.O.MinhotelistheshortforFrontOfficeManager.（）A.对B.错2【判断题】(20分Whenguestroomreservationismade,hotelsmustguaranteetheroomavailability,roomtype,androomnumber．（）A.对B.错3【判断题】(20分Neverconfirmordenythataguestisinfactregisteredinthehotelwithoutthatguest’sexpresspermission．（）A.错B.对4【判断题】(20分HighoccupancyindicateseffectiveFrontOfficedepartment.（）A.对B.错5【判断题】(20分TransientsalesreferstoroomsandservicessoldprimarilythroughtheeffortsofFrontOfficestaff．（）A.对B.错第七章单元测试1【判断题】(20分Roomattendantssometimesreferredtoas“housekeepers”．（）A.对B.错2【判断题】(20分RoomstatusDNDmeansDoNotDisturb（）A.错B.对3【判断题】(20分Housekeepingdepartmentisresponsibleforhotel’scleanliness.（）A.错B.对4【判断题】(20分Housepersonisresponsibleforthecleaningofpublicspaces.（）A.对B.错5【判断题】(20分Executivehousekeeperisresponsibleforthemanagementandoperationofthehousekeepingdepartment.（）A.对B.错第八章单元测试1【判断题】(20分Therearesimilaritiesanddifferencesbetweenhotelandrestaurantfoodservice.（）A.对B.错2【判断题】(20分F&BistheshortforFoodandBeverage.（）A.对B.错3【判断题】(20分F&Bdepartmentstypicallygeneratelessrevenue,morecomplaints,andfewerprofitsthantherentalofahotel’sguestrooms