《商务英语听说》课件

Contents

Unit1BusinessTravel...

Unit2TradeFairs...

Unit3CompanyandProducts...

Unit4AFactoryTour...

Unit5EnquiriesandOffers...

Unit6PriceBargaining...

Unit7TermsofPayment...

Unit8PackingandShipment...

Unit9Insurance...

Unit10OrdersandContracts...

Unit11SamplesandBulkProduction...

Unit12Complaints,ClaimsandSettlement...

Unit1BusinessTravel

UnitGoals

1.Descriptionofairline,boarding1.Bookinganairticket

information,ticketreservation,2.Bookingahotelroom

roomreservation,ports

2.Tradeterms

Starting-up

Matchthefollowingairlinelogoswiththeirrelevantnames.

KLM

喷

（图片来源：以上图片均来自百度图片）

A.KoreanAirB.AirChina

C.UnitedAirlinesD.LufthansaGermanAirlines

E.KLMRoyalDutchAirlinesF.CathayPacific

G.JapanAirlinesH.BritishAirways

J.ChinaEasternAirlinesI.DeltaAirLines

InitialListening

Beforelistening,pleaselearnthefollowingtradetermsbyheart.

TradeTerms

economyclass（飞机）经济舱

businessclass（飞机）商务舱

firstclass（飞机）头等舱

boardingcard登机牌

baggagetag行李牌

boardinggate登机口

departurelounge候机厅

internationaldeparture国际出发

domesticdeparture国内出发

terminal航站楼

standardsuite标准间

deluxeroom豪华间

businessroom商务间

doubleroom双人间

singleroom单人间

highseason旺季

lowseason淡季

NewWordsandExpressions

reservationn.预约

economyn.经济

openreturn不定期回程票

boardv.上（飞机、车、船等）

attendv.出席

fairn.展览会

conferencen.会议

timedifference时差

Now,pleasecompletethefollowingtasks.

硅砒Ji

Youwillhearthenamesoftenfamousportsoftheworld.Repeatfor

thefirsttimeyouhear.Thenlistenagainandwriteyouranswersdown.

Youwillhearfivesentences.Whenyouhearthefirsttime,repeatthe

sentencesandpayattentiontothestressesandtones.Thenlisten

againandwritethemdown.Checkyouranswerswhenyoulistenfor

thethirdtime.

1.

2._______________________________________________________

3._______________________________________________________

4._______________________________________________________

5.

碓砍3

Youwillhear5shortconversations.Attheendofeachconversation,

onequestionwillbeasked.Boththedialogueandquestionwillbe

spokenonlyonce.Markthebestanswerforeachquestion.

1.A.Tianjin

B.Guangzhou

C.Shenzhen

D.Shanghai

2.A.HeiswillingtomeetheronFridaymorning.

B.Hecan'tmeetheronFridaymorningbecausehehastobuysomebooks.

C.Hedoesn'twanttomeetheratall.

D.Hecan'tmeetheronFridaymorningbecausehehasotherappointments.

3.A.10:45

B.9:15

C.10:30

D.10:15

4.A.Atteno'clock

B.Ateleveno'clock

C.Attwoo'clock

D.Atnineo'clock

5.A.Managerandsecretary

B.Receptionistandvisitor

C.Hotelstaffandguest

D.Shopassistantandcustomer

OralDiscussion

Beforediscussion,youaregiventhefollowingadvices.

ProfessionalAdvices

1.Beforeandduringabusinesstrip,youneedtodothefollowing:

Knowyourcompany'sfinancialregulationsandreimbursementprocedures

onthebusinesstripinadvance.

Preparetheappropriatenumberofdollarsandlocalcurrencyinadvance.

Followtheweightallowanceoftheregisteredluggageandhandluggage.

Placeacertainamountofpersonalaccidentinsurance.

Carryyourcommonlyuseddrugsoremergencymedicine.

Takethepassportwithyouallthetime.

lakegoodcareofyourvaluablesandbelongings.

Purchasebottleddrinkingwaterwhennecessary.

Makecertainwhichhotelservicesbelongtoadditionalconsumption

expenditure.

2.Whenmakingaroomreservation,theguestneedstoofferthe

followinginformation:

Thedateofarrivalanddeparture

Thenumberofguests

Theroomtypeandthenumberofrooms

Thenameoftheguestornameofthegroup

Theguest'stelephonenumber

Thecontactnameandhistelephonenumber

Now,pleasecompletethefollowingtasks.

碓目ItJl

Workinpairs.Discuss,asareceptionistofanairline,whatdetailsare

confirmedfromyourcustomerinaticketreservation?

市£卜Z

Workinpairs.Discuss,asareceptionistofahotel,whatdetailsare

confirmedfromyourcustomerinaroomreservation?

ij弓目上二

Discussthefollowingtopic.

Ifyouaregoingabroadonbusiness,fromwhichaspectsshouldyoumake

adequatepreparationsinadvance?

IntensiveListening

Learnthefollowingbyheartbeforelistening.

NewwordsandExpression

cancellationn.取消

availablea.可获得的；可得到的

singlefare单程票

airlinen.航空公司；航线

overlookv.远眺

roomrate房价，房费

Internetaccess互联网接入

1.Listentothedialogueanddecidewhetherthefollowingstatements

aretrueorfalse.

1.Mr.Smithw川setoffonMay5th.()

2.ThereisaflightleavingLosAngelesInternationalAirportat9:30inthe

morning,arrivingatGuangzhouat15:00localtime.()

3.Mr.Smithwantstoflyfirstclass.()

4.Mr.Smith'sfullnameisJohnSmith.()

5.Mr.Smithpreferstochooseaflightwhichtakesoffbefore11:00.()

2.Listentothedialogueandcompletesentencesaccordingtothe

contentsinthedialogue.

1.I'mafraidthatflightis.I'lljustchecktoseeiftherehavebeen

any.

2.Thereisaflightleaving12:30,arrivingat18:00localtime.

3.CouldyoucheckotherfightsleavingLosAngelesforGuangzhou?

4.Howdoyouwanttoflyzor?

5.Pleasearriveattheairportbeforedeparturetimetocheckin.

3.Makeamemoaboutthereservationmentionedinthedialogue.

Passenger'sName:___________________

DepartureTime:______________________

ArrivalTime:________________________

DeparturePlace:______________________

ArrivalPlace:________________________

FlightNumber:_______________________

Choosethebestanswertoeachofthefollowingquestions.

1.WhattypeofroomwouldMr.Smithlike?

A.adoubleroomoverlookingthepark

B.asingleroomoverlookingthepark

C.asingleroomoverlookingthestreet

2.What'stheroomratepernight?

A.119USdollars

B.190USdollars

C.199USdollars

3.HowmanydayswillMr.SmithstayatGrandHyattGuangzhou?

A.9days

B.7days

C.6days

4.WhatservicesareofferedbyasingleroomofGrandHyattGuangzhou?

A.breakfast,IDDtelephoneandacomputerwithinternetaccess

B.breakfast,colortelevisionandrefrigerator

C.supper;IDDtelephoneandWirelessFidelity

5.What'sthetelephonenumberofMr.Smith?

A.00-1-230-8433838

B.00-1-213-8438893

C.00-1-213-8433839

Oralpresentation

Inthispart,pleasemakeoralpresentationsafterreadingthefollowing

tasks.Youaregiventhefunctionalsentencestohelpyou.

FunctionalSentences

1.I'msorrytohavekeptyouwaitingforlong,buttheflightwasdelayed40

minutes.

2.Youmustbeverytiredafterthelongtrip,soitisbestifwegobacktoyour

hoteltofirstcheckin.

3.Youmightaswellhavealookatthecityalongtheway.

4.Wellshowyouaroundthecityafterourbusiness.

5.Ireallyenjoyedeveryminuteofmystayhere.

6.Excuseme,couldImakeareservationforflightF8012toAmerica?

7.Whatkindsofticketdoyouwant,firstclassoreconomy?

8.Arethereanydiscountticketsavailable?

9.Iwanttotakeadirectflight.

10.WhenisthenextplaneforAmerica?

11.MayIknowyourarrivalanddeparturedates?

12.Whenwillyouarriveatthehotel?

13.Whattypeofroomdoyourequire?

14.Howlongwillyoubestaying,sir?

15.WecanofferyouastandardroomforatotalofRMBY380,whichincludes

twobreakfasts.

16.MayIhaveyournameplease?

17.Wewillsendyouareservationconfirmationwithintwodays.

18.Isthereareductionforchildren?

19.Yourreservationhastobeguaranteedinordertoensurethatourhotelwill

holdaroomforyou.

20.Howwouldyouliketopayfortheroom?

碓目上小

RetellthepassageofDialogue1withthewordsandusefulsentences

usedinthedialogue.

Workinpairs.Oneofyouplaystheroleofpassengerandtheother

playstheroleofreceptionist.Makeupadialogueaccordingtothe

followingsituation.

Mr.Smithphonestheairlineandhotelrespectivelytobookaticketandaroom

forhistriptoChina.AccordingtoMr.Smith'sspecificrequirements,the

receptionistsoftheairlineandhotelhelphimtobooktheticketandroom.

BackgroundInput

Howtoprepareforabusinesstrip

■Planahead.Onceyouhavedeterminedthedatesofyourbusinesstrip,itisnecessarytoplan

ahead.Often,abusinesstripisdoneinalocationfartherthanyourlocalhub.Reserveyour

travelaccommodationswhichcanincludeairtravel,hotel,andcarreservationswayin

advance.Ifyouareplanningonattendingbigconferencesthatwillsurelybeattendedbyalot

ofpeoplefromdifferentpartsoftheglobe,ensurethatyoudothisonemonthinadvanceso

thatyoucanstillgetaconfinnationfarthetravelaccommodationsaswellastheconference

itself.

■Setgoalsbeforeyouleaveforyourbusinesstrip.Whatwouldyouliketoaccomplishwhen

youarriveatyourdestination?Youwanttobeasproductiveaspossibleforaveryshort

amountoftime.Timemanagementisthekeytomakingsurethatyoumeetyourgoals.

■Setupappointments.Businesstripscostcompaniesmoneytopayfarthetravel

accommodationsaswellasfood.Makeitworthwhilebyhittingmorethanonebirdwithone

stone.Trytoschedulesomeappointmentstomeetwithyourclients,vendorsandotherkey

businesscontacts.Ifyouhavestaffmembersthatreporttoyouinthesamelocation,try'to

meetwiththempersonally.

■Setuptasksanddeliverablesbeforeyoutravel.Forexample,ifyouarerunningaconference

yourself,ensurethattheequipmentyouwillbeusingsuchasprojectionscreen,projectorsand

microphoneshavebeenreservedtogetherwiththemeetingroom.Contactthelocaladminin

thebranchyouarevisitingorthetechnicalsupportpersonneltoensurethatyouhaveaspot

todoyourworkwithpropernetworkandphoneconnections.Iftherearecertaintaskstobe

completedbeforeyourarrivalbysomepeoplewhoareattendingyourmeeting,setthemup

weeksinadvancedtoallowthemenoughtimetoprepareorcompletesuchtasks.

■Getreadyforyourbusinesstripbypackingyourluggagewithessentialitems.Donotforget

tobringenoughoutfitstouse,especially矿anticipateattendingformaldinners;bringan

outfitthatfitstheoccasion.Bringyourpersonaleffectsandtoiletriesthatyoucanusewhile

awayfromhome.

■Bringtools.Don'tforgettobringyourlaptop,PDA,addressbooks,journals,cellphones,

flashdrives,disks,oranythingthatyouwouldanticipateneedingforyoutobeabletowork.

Bepreparedbybringingfilessavedinaflashdrive,CDorfloppydisks.Thiswayevenifyour

laptopgetsdamagedorlost,youstillhaveyourdocumentssafetouseonotherpeople's

computers.

■Updatecontacts.Businesstripisalsoanopportunitytoupdateyourcontactlists.Addnew

contactsofpeopleyoumeetwhiletravelingandattendingconferences.Thepersonseatednext

toyouontheplanemayhavesomethingincommonwithyou.Buildyournetworkinglistfor

morefutureopportunitiesforyourbusinessandforyou.

Unit2TradeFairs

UnitGoals

回局却丽回帆㈣

1.Descriptionofnamesandplaces1.Receivingapotentialcustomerat

oftradefairs,bookingstands,andthebooth

organizingatradefair2.Keepingcontactwiththecustomer

2.specificrequirementswiththeafterthetradefair

organizerofatradefair3.Tryingtoestablishinitialbusiness

3.Tradetermsrelationshipwiththepotential

customeratthefair

Starting-up

TranslatethefollowingnamesoffairsandexhibitionsintoChinese.

1.AgriculturalFairs

2.TradeFairs

3.World'sFairs

4.ChinaInternationalBuilding&ConstructionTradeFair

5.ChinaInternationalJewelleryFair

6.China.HKInternationalEducationExpo

7.EXPOREALCHINA

8.ChinaInternationalExhibitiononShoes&leatherIndustry

9.CEHK(ComputerExpo,ConsumerElectronicsExpoandCommunications

Expo)

10.China.HongKongInternationalGolfShow

InitialListening

Beforelistening,pleaselearnthefollowingtradetermsbyheart.

TradeTerms

exhibition展览会

exhibitor展出者

exhibit展品

booth摊位

stand展台

set布景

props小道具

exhibitionCenter展览中心

aproductlaunchexhibition产品发布展览会

renownedbrands知名品牌

companyprofile公司简介

promotionalliterature宣传资料

NewWordsandExpressions

conventionn.大会,会议

specialistn.专家

lucrativea.有利可图的

highlightn.最精彩的部分

gadgetn.小工具；小配件

conductv.管理；实施

programn.计戈ij,项目安排

Now,pleasecompletethefollowingtasks.

EEJI

Youwillhearfivepieces.Foreachpiecedecidewheretheexhibition

was/isheld.Matchtheplacetoholdtheexhibitionwiththenumberof

thepiece.Youwillhearthefivepiecestwice.

1.________________

ThePlacestoholdtheExhibitions

2.________________A.ShanghaiNewInternationalExpo

Center

3.________________B.JinanShungengInternational

ExhibitionCenter

4.________________C.GuangzhouChinaImportandExport

FairComplex

5.________________D.ChinaInternationalExhibitionCenter

E.DubaiWorldTradeCenter

Youwillhearfivesentences.Whenyouhearthefirsttime,repeatthe

sentencesandpayattentiontothestressesandtones.Thenlisten

againandwritethemdown.Checkyouranswerswhenyoulistenfor

thethirdtime.

6.

7.

8.

9.

10.

*小2

Youwillhear2shortconversationsabouttradefairsandexhibitions.

Someinformationonthefollowingnotesismissing.Whenyoulistento

theconversations,pleasecompletethenotesusinguptofourwordsor

anumber.Theconversationswillbespokentwice.

ConversationOne(Questions1-5)

Thepersonwhogivestheintroductionis:QI:Miss.________

Thenameofthecompanyis:Q2:Giant________TradeFairs

Ltd.

Thecompanyspecializesin:Q3:_______international

tradefairs.

ThefairsthatthecompanyorganizesQ4:

attract:anannualattendanceof______

visitorsfromtheworld.

ScottDavenportthinkstoattendtheirfairsQ5:________dobusiness,and

wouldbe:promotecorporateimage.

ConversationTwo(Questions6-10)

Themanwantstoknowsomethingabout:Q6:thePacific's________inthe

periodof2016-2017.

Tobeatradefairvisitor;youneedto:Q7:________aregistration

form.

Tobeatradefairexhibitor;youneedto:Q8:know________theirservices

andkeepintouchwiththem.

Infact,theman'scompanyisalsoa:Q9：________.

Itispossiblefortheman'scompanyto:Q10:________togetherwith

them.

OralDiscussion

Beforediscussion,youaregiventhefollowingadvices.

ProfessionalAdvices

1.Whenarrangingatradefair,youneedtodothefollowings:

Identifythethemeandpurposeofthefair.

Confirmexhibitorsandtheirprojects.

Makecleartypesofvisitors.

Selectanidealvenue.

Trainallrelevantstaffmembers.

Setupaprofessionalmediacenter.

Prepareauxiliaryequipmentandpublicitymaterials.

Makeabudget.

Decoratetheexhibitionhall.

Designtheemblemofthefair.

2.Whenhavingthefirstmeetwithsomecustomeratthetradefair,

youneedtomakethefollowingintroductions:

Personalinformationandcompanybackground

Samples,esp.originalsamples

Specificationsofyourproductandcorrespondingprices

Exportmarkets

Exportsalesorvolume

Rawmaterials

Processingfactories

Productioncycle

Waysofconnection

Now,pleasecompletethefollowingtasks.

m研』

Workinpairs.Discusswhatdetailsandinformationareofferedtothe

potentialcustomerwhenyoumeethimforthefirsttimeattheboothof

afair.

Workinpairs.Discusswhatshouldyoudotokeepcontactwithyour

potentialcustomerafterthefair?

Discussthefollowingtopic.

Ifyouarethemanagerofacompanywhichwouldliketobookaspaceinthe

tradefair;whatsize,location,transportationandfacilitiesofatradefairwould

youtakeintoconsideration?

IntensiveListening

Learnthefollowingbyheartbeforelistening.

NewwordsandExpression

pajamasn.睡衣

cheongsamn.旗袍

mulberrysilk桑蚕丝

tariffn.价目表；关税表

avant-gardea.前卫的；先锋的

stringenta.严格的；严厉的

competitivenessn.竞争力

WangKaiisintroducingtheproductsmadebyhiscompanytoa

potentialcustomeratthebooth.

4.Listentothedialogueanddecidewhetherthefollowingstatements

aretrueorfalse.

6.ItisthefirsttimeforMr.WangtoparticipateintheCantonFair.()

7.Thepajamas,bathrobes,suitsanddressesmadebyMr.Wang'scompanyare

allmadefrom100%mulberrysilk.()

8.ThepricesofallproductsmadebyMr.Wangzscompanyarealittlehigher

thanthosefromothercompetitorsbecauseoftheirhighqualities.()

9.ThematerialsusedbyMr.Wang'scompanycanmeetthemoststringent

requirementsontheprotectionofenvironmentandhealth.()

10.Mr.Smithisveryinterestedtheseproductsandhehasalreadydecidedto

buysomeofthem.()

5.Listentothedialogueandcompletesentencesaccordingtothe

contentsinthedialogue.

1.Thisisanaboutourcompanyandproducts.

2.Thisisourcompany'snew,andthereisnothingonthe

marketyet.

3.Wefocusonofproductionandtrytocutthecoststokeepourprices

down.

4.Well,thereisadepartmentinourcompany.Therefore,the

qualityisabletocaterto.

5.Wewillhaveasalesintheexhibitionhallat15:00o,clockthis

afternoon.

6.Makeamemoaboutthereceptionmentionedinthedialogue.

Nameofthefair:__________________

Placeofcompany:

Nameofcustomer:

Materialsofproducts:

Cottonproducts:___________________

Silkproducts:_______________________

D标［GgrreA

WangKaiismakingatelephonecalltoMr.Smithafterthefair.Listento

thedialogueandanswerthefollowingquestions.

1.WhydidWangKaimakethetelephonecalltoMr.Smithafterthefair?

2.WhomdidMr.SmithshowthebrochureofWangKaizscompanyto?

3.WhatproductsisMr.Smithinterestedin?

4.What'sthecurrentsituationofChinesetextileintheworldmarket?

5.WhatinvitationdidWangKaimaketoMr.Smithattheendofthephonecall?

Oralpresentation

Inthispart,pleasemakeoralpresentationsafterreadingthefollowing

tasks.Youaregiventhefunctionalsentencestohelpyou.

FunctionalSentences

21.Couldyoupleasegivemesomeinformationaboutthetradefair?

22.Over12thousandvisitorsattendedthetradefairthisyear.

23.There*sabigtradefairgoingontherenextweek.

24.Tmplanningtovisitsomefactoriesafterthistradefair.

25.1oncewenttoGuangzhoutoattendtheannualtradefair.

26.Haveyougotanymoreproblemsinpreparingforthetradefair?

27.Howlargeistheexhibitionhall?

28.Allinformationaboutthetradefaircanbeseenonourwebsite.

29.Thetradefairhas20,000squaremetersofexhibitionspace.

30.Ifyourequireanyfurtherinformationaboutthetradefair;youcancontact

usatanytime.

31.1needtobookastand.Howlargeisastand?

32.Whatisthecostpersquaremeterforspaceatthetradefair?

33.Pleasenotethattherewillbenostandbookingavailableafter20th

September.

34.Ourcompanyisrankedthirdinthebusiness.

35.Wefindyourprice20%highercomparedwithothercompanies.

36.Wehavebeeninterestedinyournewproduct.

37.Wehavevacantsuitesandconferencehallduringtheperiod.

38.1wouldliketosuggestthatwetakeacoffeebreak.

39.Ifyouplaceanorderfortheseproducts,wecanarrangeshipmentatonce.

40.Inwhatotherwayscanatradefairpushsales?

E目上,

RetellthepassageofDialogue1withthewordsandusefulsentences

usedinthedialogue.

另三百？A

Workinpairs.Oneofyouplaystheroleofasalesrepresentativeina

tradecompanyandtheotherplaystheroleofapotentialcustomer.

Makeupadialogueaccordingtothefollowingsituation.

Mr.Smithiswalkingaroundatradefair.Heisveryinterestedintheoutdoor

products.TIFERTLtd.isacompanywhichspecializesinoutdoorproducts.The

salesrepresentativeofTIFERTLtd.isintroducinghiscompanyandproductsat

theboothandtryingtoestablishtheinitialbusinessrelationshipwithMr.Smith.

BackgroundInput

Atradefair(tradeshow,tradeexhibition,orexpo)isanexhibitionorganizedsothat

companiesinaspecificindustrycanshowcaseanddemonstratetheirlatestproductsandservices,

meetwithindustrypartnersandcustomers,studyactivitiesofrivals,andexaminerecentmarket

trendsandopportunities.Incontrasttoconsumerfairs,onlysometradefairsareopentothe

public,whileotherscanonlyheattendedbycompanyrepresentatives(membersofthetrade,e.g.

professionals)andmembersofthepress,thereforetradeshowsareclassifiedaseithernpublic"or

ntradeonly".Afewfairsarehybridsofthetwo;oneexampleistheFrankfurtBookFair,whichis

tradeonlyforitsfirstthreedaysandopentothegeneralpubliconitsfinaltwodays.Theyare

heldonacontinuingbasisinvirtuallyallmarketsandnormallyattractcompaniesfromaround

theglobe.Forexample,intheU.S.,therearecurrentlyover10,000tradeshowsheldeveryyear,

andseveralonlinedirectorieshavebeenestablishedtohelporganizers,attendees,andmarketers

identifyappropriateevents.

Unit3CompanyandProducts

UnitGoals

ListeningSpeaking

1.Descriptionofcompanyname,1.Discussinghowtomakealive

companyproducttitleandothercompanyandproductintroductionto

relatedinformationyourcustomer

2.howtomakeadetailedcompany2.Receivingapotentialcustomerin

introductionandproductyourcompanyandintroducingyour

descriptionrespectivelycompanyandproductstohim

3.Tradeterms

Starting-up

Translatethenamesoffollowingtenworld-famouscompaniesinto

Chineseandthenwriteouttheirnationalities.

1.WAL-MARTSTORES______________________________

2.SINOPECGROUP______________________________

3.TOYOTAMOTOR______________________________

4.VOLKSWAGEN______________________________

5.ROYALDUTCHSHELL

6.SAMSUNGELECTRONICS