五星级酒店前厅管理常用表格

PAGE四、前厅部常用表格团体客人入住登记表ROOMNO.GUESTNAMENATIONALITYPASSPORTNO.团队用餐通知单日期：团号：_______________________旅行社名称：__________________入住日期：___________________离店日期：____________________用餐地点：___________________用餐时间：____________________用餐人数：____________成人____________幼童__________________司陪人数：__________________________________________________领队（司陪）：_______________接待员：______________________餐厅经手人：________________________________________________CC：（白联）餐饮部（红联）团队（蓝联）接待处团体入住登记表团体姓名:领队房号:GROUPNAME:_______________LEADERROOMNO:____________抵店日期:离店时间:ARRIVEDATE:_______________DEPARTUREDATE:____________早餐时间:午餐时间:晚餐时间:BREAKFASTTIME:___LUNCH:__________DINNERTIME:_____DATEMORNINGBAGGAGEDOWNROOMNO:________________________________________________________________________________________________________________________________________________________REMARKS:___________________________________________________________________________________________________________________________________________________________PAYMENT:NO.OFPAXNO.OFROOMSSIGNATURECASH:ADULTSTDHMSCREDITCARDTEENSSUP-TGRSCOMPANYACCOUNTSUP-KMNSFRAVELAGENTSACCOUNTGUIDEDLXPDSEXSGUIDEPAYMENTNO.OFGUIDEROOMNO.SIGNAUREREMARKS:CC:(白联)礼宾部.(红联)管家部.(黄联)总机.(绿联)前台收银.(蓝联)接待处转房单ROOMCHANGESLIP宾客姓名离开日期CUESTNAME_________________DEPT.DATE__________________由房号转至房号FROMROOMTOROOM由房租转至房租RROMRATETORATE日期时间经手人DATE_______________TIME_____________CLERK’SINITIAL_____行李员BELLBOY__________理由REASON___________________________________________________________________________________________________________________________________________________________________________________________________________________________________(白联)管家部(红联)前台收银(黄联)接待处文员(黄联)电话接线生延迟退房通知单至：前台收银处由：接待处兹有房间___________________要求推迟退房时间至__________________（同意免加租）多谢知照！经手人：________批准人：________日期：________FO-012贵宾赠品申请单NO：贵宾：ABC客人姓名：__________________________国籍：公司名称及职称：____________________________________________________________________到达日期：__________________________退房日期：____________________________________预期到达时间：_____________________预期离店时间：________________________________交通安排：__________________________保安安排：____________________________________用房数量：__________________________房号：____________________________________生果：ABC饮品：欢迎饮品酒吧：特级酒吧摆设普通酒吧摆设管家部：鲜花ABC备注：___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________名片：________________________________________________________________________申请：_____________________________批准：______________________________日期：___________________________（白）财务部、（红）餐饮部、（绿）管家部、（黄）前台、（蓝）大堂副理Room&RateChangeSlip换房/变价Date__________日期GuestName_________________________________________________客人姓名MovefromRoomNo.__________________To______________________房号由到RateChangedfrom____________________To_______________________变价由到BillingLnstructionfrom________________To______________________记帐由到Remarks______________________________________________________备注ApprovedDM_____________________________批准FrontOfficeCashier_________________________收银员FORL03/1000/09/95RoomClerk_______________________________接待员团体行李记录BAGGAGERECORDFORGROUPDATE_____房号RoomNo.件数Pieces房号RoomNo.件数Pieces团体名称NameForGroup送行李时间DeliveryTime收行李时间CollectionTime行李收集经手人CollectedBy行李派送经手人DeliveredBy总数Amount最后总数FianlAmount备注Remarks_______________当值行李部主管F0-005行李员工作记录日期房号件数离岗时间返岗时间事由行李员签名备注ROOMRESERVATIONFORM订房单CONF.NO________确认号Newbooking新预定Amendment变更Cancellation取消GuestName客人姓名：_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Orig.Arr.________________NewArr.____________Flight/Time:_____________原订到达日期到达日期航班/时间Orig.Dep._______________NewDep.____________Flight/Time:______________原订离店日期离店日期航班/时间No.ofRoom/Type房数/类型：_____________________________________________RoomRate房价：__________________________________________________TransportationRequired:APT-HTLHTL-APTRoundTrip机场接送