XX彩电第五轮家电下乡产品简介资料

Chapter-2

BusinessCommunication

商务交际1整理pptChapter-2

BusinessCommunicatUNITOne–ReceptionLearningObjectives：MakereservationsMakeintroductionsStartandencouragesmalltalksMake,receiveanddeclineinvitationsEntertainvisitorsHavecross-culturalawarenessinreceivingvisitors2整理pptUNITOne–ReceptionLearningObSnapshotYouworkinHelioCo.Mr.SkeltonwillcometoyourcompanyfromSydneyforabusinessmeetingnextTuesday.Yourlinemanagercallsyouandasksyoutoresponsiblefortheentirereceptionjob.3整理pptSnapshotYouworkinHelioCoSnapshotReturnWhatarethetypicalstagesofthereception?ArrangingaccommodationsWelcomingvisitors(1)__________________________________________(2)__________________________________________

Arrangingbusinessactivities(3)__________________________________________

Biddingfarewells4整理pptSnapshotReturnWhatarethetypArrangingaccommodationsWelcomingvisitors(1)Greetingandmakingintroductions(2)Startingandencouragingsmalltalks

Arrangingbusinessactivities(3)Entertainingvisitors

Biddingfarewells5整理pptArrangingaccommodations5整理pptＡ：MakingReservationsCommunicationKnowledge

Thefirststageofanentirereceptionjobistoarrangeaccommodationsforthevisitors.Whatdoyouneedtotakeintoyourconsiderationwhilemakingareservationinahotel?Return6整理pptＡ：MakingReservationsCommunicaTaskReturnYouworkinAPDLtd.Yourcompanywillhave15guests(12arefemaleand3male)comingfromUSAnextTuesdayforatradefair.TheywillbearrivinginyourcityonSaturday,21stMay.Andwillbestayingforoneweek.Theywillhaveasix-daymeetinginthehotelandacitytouronthelastday.Pleasemakeapreparationlistformakingreservations.PreparationChecklistfortheUSAGroup7整理pptTaskReturnYouworkinAPDLtd.ChecklistforMakingaReservationNumberofguests:___________Name:_________(mynameandthenameoftheguests)TelephoneNo:_____________(mineforconfirmation)Durationofstay:_____________Typeandnumberofrooms:_____________Service:__________(restaurant,entertainingactivities)Facilitities:____(conferencerooms,shuttleforcitytour)Thewaytopay:____________(creditcard,cash,etc.)ReturnListeningPracticeandActingout:P.4-58整理pptChecklistforMakingaReservaListeningandRole-PlayReceptionist:Goodafternoon!HolidayInn.HowcanIhelpyou?Louisa:Hello!1)____________.Ineedtworoomsformyguestsinmyname.R:OK.MayIhaveyournameplease?L:Ofcourse.MynameisLouisaKailerfromKADCouputerSystem.2)______________________.R:NaomiSinghandANdreaKoss…Right,noproblem.3)_____________?L:4)_____________.R:Sundayafternoon,5)_____________.L:Exactly.R:OK.AnythingelseIcandoforyou?L:6)____________________.R:Sure,onwhichdaydotheyneedit?L:Um…I’mnotsureaboutthatfornow,butIwillcallyouassoonasImakesure.R:OK.Isee.L:Thankyouverymuch.Bye-bye.R:Bye.9整理pptListeningandRole-PlayReceptiTheKeysReceptionist:Goodafternoon!HolidayInn.HowcanIhelpyou?Louisa:Hello!1)_I’dliketomakesomereservations_.Ineedtworoomsformyguestsinmyname.R:OK.MayIhaveyournameplease?L:Ofcourse.MynameisLouisaKailerfromKADCouputerSystem.2)Myguests’namesareNaomiSinghandAndreaKass.R:NaomiSinghandANdreaKoss…Right,noproblem.3)_Whenwilltheybearriving_?L:4)NextSundayafternoon,andwillstayfortwoweeks.R:Sundayafternoon,5)willbeSeptember5,andleavingonSeptember19.L:Exactly.R:OK.AnythingelseIcandoforyou?L:6)Iwonderifyoucanarrangeoneconferenceroomforthemfortwodays.R:Sure,onwhichdaydotheyneedit?L:Um…I’mnotsureaboutthatfornow,butIwillcallyouassoonasImakesure.R:OK.Isee.L:Thankyouverymuch.Bye-bye.R:Bye.10整理pptTheKeysReceptionist:GoodaftActingoutPairwork.OneisKimwilson,callingtoPlazaHoteltomakeareservation.Theotheristhereceptionist,finishthefollowingconversationwiththehintsinthebrackets.(P.4-5)11整理pptActingoutPairwork.11整理pptCross-culturalFocus—Number1312整理pptCross-culturalFocus—Number13左边一组是由巴多罗米奥、安德烈、小雅各三人组成。巴多罗米奥好象怀疑自己的耳朵听错了，从座位上跳起来，手按在桌上，面对耶稣，情绪激动；安德烈双手张开，手指向上。夹在中间的小雅各紧张地由背后伸手到第四个人的肩上，形成两组间的联系。这三个人都面向耶稣。右边一组由马太、达太和西门组成。三个人听了这骇人听闻的消息后，自发地谈论起什么来，三人的手都伸向画面的中心。中右一组是多马、老雅各、腓力。多马伸出一个指头，好象在问老师：“有一个人要出卖你？”和他并坐的老雅各张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师有背叛行为吗？”中左一组的彼得、约翰和犹大三人最富有表情，也是画上的主要角色。坐在耶稣旁边的约翰歪着身子眼睛向下，两手手指交叉，有气无力地放在桌上，作出忧愁状。火性的彼得，则情绪激昂，他从座位上跳起，似乎在问约翰，叛徒是谁？他手中已握着一把刚切了面包的刀，无意地靠近了犹大的肋部。而犹大，听了耶稣的话后，情绪紧张，身子稍向后仰，右臂支在桌上，右手紧握钱袋，露出一种抑制不住的惊恐。这十三个人中，只有犹大的脸色是灰13整理ppt左边一组是由巴多罗米奥、安德烈、小雅各三人组成。巴多罗米奥好Cross-CulturalFocus--Number13unluckyinmanycountries:westernEurope,NorthAmerica,andAustralia.the13thdayofthemonth,Friday.Floorsbuildings12--14.Asuperstitionfor13–Egyptians12stepsontheladdertoeternallifeGoodluckcharm–Belgium,Belgianwomen14整理pptCross-CulturalFocus--NumberＢ：MakingIntroductionCommunicationKnowledge:Afteryougetreservationsready,youmaymeetyourvisitorsattheairportorattheofficeforthefirsttime.Itisneccessaryforyoutointroduceyourselfandintroducetheothers.Whattointroduce?Whatisthepriority?Howtorespond?15整理pptＢ：MakingIntroductionCommunicaWhattointroduce?names,positions,sthmoreWhatisthepriority?lesserauthorityhigherone.Howtorespond?Nicetomeetyou!Nicemeetingyou!16整理pptWhattointroduce?HowtorespoCross-CulturalFocus--appellationHowtoaddresssomeone?Westerncountries：customaryfirstnamesBarackHusseinObamaJr

.BarryIndoubtformalnamewithtitle17整理pptCross-CulturalFocus--appella

C:StartingandEncouragingSmalltalkCommunacationKnowledge*1.WHYdopeoplemakesmalltalks?*2.WHENdopeoplemakesmalltalks?*3.WHATdopeoplemakesmalltalksabout?Return18整理pptC:StartingandEncouragi*1.WHYdopeoplemakesmalltalks?TobreakanuncomfortablesilenceTofilltimeTobepoliteTask:p.11-12Listening:P.12-13Actingout:P.13-1419整理ppt*1.WHYdopeoplemakesmalltDonot*2.WHENdopeoplemakesmalltalks?Firsttimeonagivendaye.g.aco-worker①intheloungesportsorweather

②Abreakinameetingorpresentation

InterrupttalkingReadingorwritingatofficeRecognaizethecuetostop20整理pptDonot*2.WHENdopeoplemake*3.WHATdopeoplemakesmalltalksabout?Persionalinformation(salary,divorce);Somethinggoodorbadaboutone’sbody,butcomplimentsoncothingandhairareacceptable;Societydeemscontroversial(religion,politics);Anissue—notseemcomfortableorinterestedin.weatherCurrenteventsSportsnewsnewsEntertainmentnewsDonot21整理ppt*3.WHATdopeoplemakesmallD:InvitingCommunicationKnowledge--Afterpeoplegettoknoweachother,theyofteninviteeachothertohavevarousentertainments.--SomeinformationaboutprinciplesinMaking,acceptingandrejectinginvitions.--How?ReturnListening:P.1622整理pptD:InvitingCommunicationKnowlDialog-1InvitingandAcceptingMr.Jones:Mary!Ihaven’tseenyousinceourdinnerwithMr.Leelastweek.1)_________?MissLewis:Oh,hi,Mike.I’vebeenoutoftownthelastfewdays.Whatdidyouneed?Mr.Jones:Really,nothingbig.IjustheardaboutyourideasonemployeemotivationandIwantedtochatwithyouaboutafewthingsgoingoninmydepartment.MissLewis:Well,2)_____________.Thedoor’salwaysopen.Mr.Jones:Actually,3)______________.Wouldyoubeinterestedinjoiningmefordinnersometimesthisweek?4)________________everyone’sbeentalkingabout.MissLewis:Sure,Mike.I’dloveto.MrJones:Isthiseveningtoosoon?MissLewis:No,that’sperfect.5)________________________.23整理pptDialog-1InvitingandAcceptiDialog-2InvitingandDecliningMr.Jones:Leo!6)_______________onthebudget.We’rehavingaget-togetherafterworkatCarl’sKaraokeClubtocelebtatehavingfinishedit.We’dlovetoseeyouthere.Mr.Lee:Whatfun!NormallyI’dloveto,butI’mafraidIhavetoworklatetonight.7)_______.Mr.Jones:Oh,right.You’rebusywiththatcontract.8)________________?Mr.Lee:Unfortunately,Ijustcan’tmakeitthistime.Ihavetogostaighthome.It’smysecondweddinganniversary,and9)______________________.SusanwouldkillmeifImissedit.Mr.Jpnes:Happyanniversary!Sorryyouwon’tbethere.10)____?Mr.Lee:Yeah,maybe.Thanks,anyway.Hopeyouguyshaveagreattime!24整理pptDialog-2InvitingandDecliniE:EntertainingVisitorsCommunicationKnowledge*Itisquitecommonforyoutoentertainyourguestsinthesparetime.*Waysofentertainments:ReturnExample:ListeningPracticeonPage1825整理pptE:EntertainingVisitorsCommun*Variouswaysofentertainments:

Therearemanywaystoprovideacceptablelocalentertainmentforvisitors.Typicalideasareartsandculturaleventssuchastheatre,cinema,concerts,exhitions,famousmonumentsandbuildings,orsportsevents,suchasgolf,touristtrips,excursions,restaurantsandbars,etc.,aswellasmoreprivatenospitalitysuchasparties,receptions,andpossoblyinvitationstosomeone’shome--thoughthisishighlyculture-dependentandmaybemorecommonintheUSA,theUKandsomepartsofContinentalEuropethanelsewhere.26整理ppt*VariouswaysofentertainmentTask

Pleasegivesomeexamplesforeachofthefollowingwaysofentertainmentsinyourcity.WaysofentertainmentExamplesTheaterRestaurantHotelGymnasiumFamousmonumentFamoussightReturn27整理pptTaskPleasegivesomeexamCross-CulturalFocusGift-GivingTaboos(禁忌).Peopleusuallypreparegiftsshowingcourtesy(礼貌)orappreciation（感谢）.However,differentcountrieshavedifferentgift-givingtaboos

Willyoupleaseshowsomeexamples?Return28整理pptCross-CulturalFocusGift-GiviSummaryandAssessmentAssessment:**Workingroupstogiveaperformanceofanentirereception.WhatdoyouknowafterlearningabouttheUnit?Return29整理pptSummaryandAssessmentAssessmeUNITTwo

EmploymentCommunicationLearningObjectives--Afterstudyingthisunit,youshouldbeableto:*analyzewhatyouhaveandwhatyouwantinjob-huntingprocess*eliminateandunderstandrecruitmentadvertisements*actproperlyinjobinterviews*bearareofculturaldifferencesinjob-huntingprocess30整理pptUNITTwo

EmploymentCommunicatSnapshot--Youarequiteconcernedthesedays.Whatisbotheringyoumostisthatyouwillgraduatefromcollegeandyouarealittleconfusedwithyourjob-hunting.Soyouhaveadiscussionwithoneofyourfather’sfriends,Mr.Mike,personnelmanagerofDTCorporation.

31整理pptSnapshot--YouarequiteconcA:AnalyzingYourselfThefirststageofjob-huntingistoanalyzeyourself.Youneedtomakeclearwhatyouhaveandwhatyouwantbeforeyoumakedecisionsintheprocessoffindingjobs.32整理pptA:AnalyzingYourselfThefirstHowtoanalyzeyourselfThefirststageofjob-huntingprocessisself-assessment.Itmayincludeidentifyingwhatyouwant,likeyourinterests,valuesandcareergoalsaswellaswhatyouhave,likeyourskills,accomplishments,experience,personalityandeducationalbackground.33整理pptHowtoanalyzeyourselfThefiTaskPleasecompileyourpersonalinformationwhichincludewhatyouwantandwhatyouhave.Thefollowingpersonaldatawillhelpyouorganizeyourinformation.34整理pptTaskPleasecompileyourpersonWhatdoIwant?WhichtypeoforganizationswouldIchoose?WhichsizeofcompanywouldIliketoworkfor?WhichonedoIthinkisthemostimportant?WhatworkingenvironmentdoIprefer?WhomdoIliketoworkwith?WhatkindofworkdoIprefer?WhatkindofpositiondoIprefer?WhatdoIthinkoftheworkinghours?Whataremygeneralcareergoals?Whatismygeographicpreference?35整理pptWhatdoIwant?WhichtypeofoWhatdoIhave?Whataremytoptenskills?Whatismyeducationalandtrainingbackground?WhatworkexperiencesdoIhaveandwhataccomplishmentsdoIgainfromthreseexperiences?WhatkindofpersonamI?36整理pptWhatdoIhave?WhataremytopB:AnalyzingJobAdvertisementsAfteryouaredonewithanalyzingyourself,thenextstepofyourjob-huntingprocessistosearchinformationfromjobadvertisementswhichyoucanlearnaboutdifferentjobvacancies.37整理pptB:AnalyzingJobAdvertisementLearningthestructureofjobadsCompanyIntroductionPositionandJobDescriptionQualificationforApplicationMethodsofApplication38整理pptLearningthestructureofjobTaskP.147-148Listening:P.149Actingout:P.150-15239整理pptTaskP.147-14839整理pptC:InterviewsHandlingjobinterviewsisprobablythemostcriticalpartofthewholejobsearchprocess.Howtoprepareforaninterview,actproperlyduringandafteraninterview?(SeeP.153-155)40整理pptC:InterviewsHandlingjobinteHowtoprepare?**PreparationsfortheinterviewCollectionofRelevantInformationAnticipationofInterviewContentsPlanforAppearancePreparationforNeededMaterials**EtiquettesDuringtheInterviewPunctualityCourtesy**EtiquettesaftertheInterviewAppreciationbyTelephoneAppreciationbyMail41整理pptHowtoprepare?**PreparationsTasksTask1—P.155-156Task2—P.156-157ListeningandActingout:P.158-16142整理pptTasksTask1—P.155-15642整理pptSummaryandAssessment43整理pptSummaryandAssessment43整理pptUNITThere

NonverbalCommunicationLearningObjectives--Afterstudyingthisunit,youshouldbeableto:*useappropriatefacialexpressionsinresolvingbusinessconflicts*useappropriategesturesinbusinesssituations*useappropriateposturesinbusinesssituations*keepproperspacewithothersinbusinesssituations*controlyourvoicequalityinbusinesssituations*beawareofculturaldifferncesinnonverbalcommunication44整理pptUNITThere

NonverbalCommunicaSnapshotBusinesspeoplearepayingmoreandmoreattentiontononverbalwaysintheircommunications.Nonverbalcommunicationreferstoalltheresourcesbeyondwhatyousaythatcontributetothemeaningofamessage.45整理pptSnapshotBusinesspeoplearepaWhatdoesnonverbalcommunicationinclude?Facialexpressions:Gestures:Postures:Space:Voicequality:Others…46整理pptWhatdoesnonverbalcommunicatA:FacialExpressionsPeoplecanrevealtheirfeelingthroughvariousfacialexpresstionswhichmainlycoverthosemovementsrelatingtoone’seyesandmouth.Threecommonlyusedfacialexpressions:EyebrowsEyecontactSmile(more…see“Cross-CulturalFocus”P.168-169)47整理pptA:FacialExpressionsPeoplecaB:GesturesAgestureist