跨境电商交际英语（修订版） 课件 UNIT 1 Visiting-an-E-shop、UNIT 2 Asking-about-Products

跨境电商交际英语

CommunicationEnglishforCross-BorderE-commerceUnit1VisitinganE-shop金钱不是万能的，还需要友谊和良好的教养。Friends

and

good

manners

will

carry

you

where

money

won’t

go.—Margaret

WalkerLesson

1Lesson2Lesson3Lesson4GreetingsandIntroductionsIntroducingNetworkStoresExpressingThanks,Apologies&RefusalsWriting

WorkshopLesson1Greetings

andIntroductions

IVIVIIIIIPartIWarming-up1.ReadthewordsaloudandwritetheChinesemeaning.1)beonline 2)livestream_________________________ _________________________3)replyassoonaspossible4)getaccustomedto

_________________________ _________________________5)logoffthecomputer 6)browsearound

_________________________ _________________________在线直播尽快回复习惯于退出电脑浏览

IVIVIIIII7)leaveamessage 8)managethee-shop

____________________ _______________________9)customerservice

10)specificrequirements___________________ _______________________留言管理店铺客户服务具体(特殊)要求PartIWarming-up

IVIVIIIIIFrenchpeopleCPartIWarming-up

IVIVIIIIIJapaneseAPartIWarming-up

IVIVIIIIIThaisBPartIWarming-up

IVIVIIIIIMaoriDPartIWarming-up

IVIVIIIII3.Doyouknowotherwaystogreetpeople?Pleasesharethemwithyourclassmates.WhatcanIdoforyou?

CanIhelpyou?

Welcometomyshop!Pleasetakeyourtimeandlookaround.IsthereanythingIcandoforyou?1.2.3.4.5.PartIWarming-up

IVIVIIIIIDialogOneHello,isanyone1)________?DialogTwo2)________tomystore.Pleasetellmewhatyou’reinterestedin?PartIISituationalDialogsListeningWelcomeonlineIVIVIIIIIkey1.

Listen

to

six

short

dialogs

and

fill

in

the

blanks.DialogThreeNicetomeetyou.Where

3)_____________?DialogFourSorry,myfriend,Iwasn’t4)____________________earlier.infrontofthecomputerareyoubasedPartIISituationalDialogsListeningIVIVIIIIIkeyDialogFiveDialogSixofflinemanagingthise-shopPartIISituationalDialogsListeningI’mastudent5)_______________afterschool,sosometimesImaybe_______.IVIVIIIIIkeyIhaveto6)__________mycomputernow.Myclassesstartat9:35.

Bye.log

off2.

Role-play

the

dialogs.

If

you

need

help,

please

refer

to

the

Scripts.PartIISituationalDialogsIVIVIIIIIHewantstobuyanovercoat.It’swarm,butitwasabitcoldyesterday.Itvariesinspring.Heisgoingtohaveclasses.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatdoesthebuyerwanttobuy?___________________________________________________2)What’stheweatherlikeinGuangzhou?___________________________________________________3)What’sthesellergoingtodo?___________________________________________________IVIVIIIIIPartIISituationalDialogsSpeaking2.Practicemakingdialogsaccording

to

the

given

situations,usingtheinformationinthefollowingtable.Example:Seller:Hi,welcometomystore.Pleasebrowsearound.Buyer:Hi,I’dliketobuyabag.Seller:Therearemanyfashionablebagsinmystore.I’matailorandImakeallthebagsmyself.Buyer:OK.That’sgreat.IVIVIIIII3.

Work

in

pairs

to

role-play

the

dialog.PartIISituationalDialogsIVIVIIIIIPartIIISupplementaryMaterials1.

Areyouthere?/Areyouonline?你在吗？/你在线吗？2.Welcometomyshop/livestreamroom.

欢迎您来我的店铺/直播间。3.Iwasawayforlunchjustnow.我刚才离开吃午饭去了。4.It’squitelatehere，soIhavetologoffmycomputer.这边已经很晚了，我要下线了。Translatetheseusefulsentencesandtrytorememberthem!IVIVIIIII5.It’snotthatcoldnow,thoughthetemperaturewilldipbelowzeroinaweek.现在还不是很冷，但一周后气温就要降到零度以下。6.Iusuallyspend4hoursonlineeveryday,from16:00to20:00Beijingtime,namely,from8:00to12:00Londonwintertime.我每天通常在线4个小时，从北京时间16点到20点，也就是英国伦敦冬令时8点到12点。PartIIISupplementaryMaterialsIVIVIIIII7.PleaseleavemeamessageandI’llreplytoyouassoonas

I’mback.

请留言，我回来后会尽快给你回复。8.Pleaseleaveacommentdownbelowsothatwecanpresentdetailsonanyitemyoulike.请在下面留言，我们会详细介绍您喜欢的产品。9.I’mgettingofflineinamoment.Pleasecontactcustomerserviceifyouhaveanyquestions.我一会儿就下线了。如果有问题，请联系客服。PartIIISupplementaryMaterialsIVIVIIIII10.Welcometomylivestreamroom.Clicktofollowme.Whenwereach100followers,Iwillsendaredenvelope.欢迎来到我的直播间，点击关注我，关注达到100个人后，我就发红包。11.Iwillsendadozenofcouponswhenthenumberoflikesreaches10,000inthelowerrightcorner.如果右下角的点赞达到10,000，我会发一打优惠券。PartIIISupplementaryMaterialsIVIVIIIIIPartIVMoreActivitiesRole-playIVIVIIIIICreate

a

dialog

with

your

partner

according

to

the

given

situation,

using

the

information

in

the

box

as

well

as

the

expressions

in

the

previous

model

dialogs.

The

first

three

lines

have

been

done

for

you.A.特殊的B.在线的C.留言D.回复E.登录F.核查G.欢迎H.产品1)

log

in2)

item3)

welcome4)

reply5)

check6)

specific7)

online8)

leave

a

messagePartVVocabularyandStructureI

VIVIIIII1.

Match

each

word

or

phrase

in

the

left

column

with

its

Chinese

meaning

in

the

right.PartVVocabularyandStructure2.Fillintheblankwiththewordsand

phrases

inTask1.Changetheformifnecessary.1)Hello,areyou__________?I’vebeenwaitingforalongtime.2)Hello,Iamnotinfrontofthecomputerrightnow.Pleasejust_______________.3)Letme__________thestock.I’llbebackinamoment.4)Somecustomerswillhave__________requirementswhenbuyinggoods.5)__________tomyshop.WhatcanIdoforyou?6)Ifyouhaveanyquestions,pleasesendmeanemail.Iwill__________assoonaspossible.7)Iforgotmypasswordto__________tomycomputer.8)Iwillordermore__________inyourshoplater.onlineleaveamessagecheckspecificWelcomereplyloginitemsI

VIVIIIIIPartVVocabularyandStructureBuyer:

Hi,there.Autoreply:1)__________________Buyer:Hello,areyouthere?Seller:

Yes,I’mbacknow.Welcometomyshop.

Buyer:

Great.Finallyyou’reback.

2)__________________Seller:

I

havebeenverybusy.3)__________________WhatcanIdoforyou?Buyer:

Iwanttoorderthreehandbags.Seller:

That’sfine,pleaseplacetheorder.Ihopeyouwillcontinueto4)_________.Buyer:

It’sa

deal!

Seller:Thanks.5)__________________Buyer:Thesametoyou.ACDEBI

VIVIIIII3.

Complete

the

following

dialog

with

the

sentences

in

the

box.I

was

away

for

my

lunch

just

now.

Sorry,

I’m

away

for

the

moment.

How’s

your

day

been?

Have

a

nice

day!

order

our

items

later

on.

IVIVIIIIIIntroducingNetworkStoresLesson

2PartIWarming-upCircle

the

phrases

that

are

new

to

you

and

look

them

up

in

the

dictionary.

Readthem

aloudandwritetheChinesemeaning.检查点击链接电子邮件地址长期合作浏览店铺拷贝图片1)checkout 2)clickonthelink_________________________________________________3)emailaddress 4)long-termcooperation

_________________________ _________________________5)viewthewebpage 6)copy

images_________________________ ___________________

IVIVIIIII更新产品实体店上传图片快递服务PartIWarming-up

IVIVIIIIIupdatetheitems

2)

offline

store_________________________________________________3)uploadthepictures

4)

courier

service

_________________________

_________________________PartIWarming-up2.Write

down

the

Chinese

name

of

the

following

websites.

What

do

you

know

about

these

websites?

Use

the

model

below

to

make

sentences

about

the

websites.亚马逊网敦煌网易趣网淘宝网当当网速卖通网

IVIVIIIIIeBayPartIWarming-upModelAmazon:AmazonisanAmericanelectroniccommerceandcloudcomputingcompanywiththeheadquartersinSeattle.ItisthelargestInternet-basedretailerintheUnitedStates.1)AliExpress:______________________________________________________________________________________________________________________________________________________________.2)Dangdang:____________________________________________________________________________________________________________________________.AliExpressisaChineseonlinetradingplatformwiththeheadquartersinHangzhou.Itistheworld’slargestonlinetradingplatformforforeigntradeinChina.Dangdangisawell-knowncomprehensiveonlineshoppingmallwiththeheadquartersinBeijing.Itmainlysellsbooks.

IVIVIIIIIPartIWarming-up3)Taobao:___________________________________________________________________________________________________________________________________________________.4)DHgate:___________________________________________________________________________________________________________________________________________________________________________________.5)eBay:___________________________________________________________________________________________________________________________________________________________________________________.TaobaoisChina’slargestonlineretailplatformwiththeheadquartersinHangzhou.Itisoneoftheworld’sleading/largeste-commercetradingplatforms.ebayisanOnlineauctionandshoppingwebsiteforpeopleallovertheworldwiththeheadquartersinSanHose,California.PeoplecansellgoodsontheeBaythroughtheinternetTheworld’sleadingonlinetradingplatformforforeigntradewiththeheadquartersinBeijing.ItisChina’sfirstwebsitethatprovidesB2Bonlinetradingforsmallandmediumenterprises.

IVIVIIIIIPartIISituationalDialogsListening√√√√√keyIVIVIIIIIDialogueOneDialogueTwoDialogueThreeDialogueFourDialogueFiveA.Couldyousendmethescreenshots

of

the

fans?B.Iwanttobuyapairofshoes.C.Please

sendyouremailtothismailboxnexttime.D.I’minterestedinthenecklaces.E.Youcanseethenewesthandbagstonight.PartIISituationalDialogslisteningIVIVIIIIIkey2.

Listen

to

the

dialogs

again

and

match

the

sentences

with

the

corresponding

dialogs.Hewenttothecourieroffice.Hewantstobuythetelescope.Everyweek.PartIISituationalDialogsSpeaking1)Wheredidthesellergoearlier?_______________________________________________2)Whatdoesthebuyerwanttobuy?_______________________________________________3)How

often

does

theselleruploadimagesofnewproducts?_______________________________________________1.Answerthefollowingquestions.IVIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:Hi,areyouthere?Seller:Hi,Ijustgotbackfromthemarket.WhatcanIdoforyou?Buyer:Ileftyouamessage.Iwanttobuythispair

of

glove.Canyougivemethelinkto

yourwebsite？2.Practicemakingdialoguesaccording

to

the

given

situation,usingtheinformationinthefollowingtable.IVIVIIIIIPlacesActivitiesItemsthe

marketleft

a

messageglovesmy

classroomsent

screenshotssilkembroideredscarfthe

dictionarysent

the

linkspantyrestaurantsent

the

webpageHanfuhairpinPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Canyoutellmethewebsite

ofyournetworkshop？

你能告诉我你网店的地址吗？2.IsentyouanExcelspreadsheet.Pleaseletmeknowwhenyoucheckitout.

我给你发了一份电子表格，请查收后告诉我。3.Ican’topenthewebpagelink.Canyousendmethescreenshotsoftheitems?

我无法访问网页的链接，能否把产品的截图发给我？IVIVIIIIIPartIIISupplementaryMaterials4.Whenyouhavetime,pleasevisitmywebsite,.当你有时间时，请访问我的网站:www.。5.Pleasesendmethelinkstotheitemsyou’reinterestedin.请将你感兴趣的产品链接发给我。

6.Justleaveacommentsothatwecanpresentdetailsonanyitemyoulike.请留言告知喜欢什么产品，我们会详细介绍。IVIVIIIIIPartIIISupplementaryMaterials7.Iupdatemywebsiteand

uploadpicturesoftheitemseveryweek.

我每周都会更新网页，上传新产品的图片。8.Takeyourtimetobrowseandcopytheimagesoftheitemsyou’reinterestedin,please.请慢慢浏览，复制你感兴趣的物品图片。IVIVIIIIIPartIIISupplementaryMaterials9.Therearesomesec-killingitemsintheyellowcart.Pleasehavealook.小黄车里有秒杀产品，请关注。10.Ihopewecanenjoyalong-termcooperation.希望我们能建立长期的合作关系。IVIVIIIIIPartIVMoreActivities1.Rewritethefollowingstatementsintoyes-noquestions.1)

ItisalovelyChinesesilkbag.________________________________________________________2)Hewasabusinessman.________________________________________________________3)Maryworkedasasecretaryinthefirstyearaftergraduation.________________________________________________________4)HecanspeakEnglish.________________________________________________________5)Therearemanykindsofshoesinmystore.________________________________________________________

IsitalovelyChinesesilkbag？

Washeabusinessman?

DidMaryworkasasecretaryinthefirstyearaftergraduation?

CanhespeakEnglish?

Aretheremanykindsofshoesinyourstore?IVIVIIIII6)Theyweregoodfriends.____________________________________________________________7)Iupdatemywebsiteeveryday.____________________________________________________________8)

Wearepackingthegoods.____________________________________________________________9)HegoestothemarketeverySunday.____________________________________________________________10)Itisabeautifulcity.____________________________________________________________PartIVMoreActivitiesWeretheygoodfriends?

Doyouupdateyourwebsiteeveryday?

Areyoupackingthegoods?

DoeshegotothemarketeverySunday?

Isitabeautifulcity?IVIVIIIII2.Completethefollowingsentenceswiththegivenquestionwords(who,

where,

when)

accordingtotheanswers.PartIVMoreActivities1)_____sentthatemail?

→Jimsentthatemail.

2)_____

are

you

from?

→I’m

from

Changchun.3)_____

do

you

go

to

thepostoffice?

→I

go

to

thepostofficeat16:00

everyday.4)_____

isfromItaly?

→John

isfromItaly.

5)_____

are

you

going?

→We

are

going

to

the

market.

6)_____

isJim

online?

→Heisonlinefrom9:00to22:00.

WhoWhereWhenWhoWhereWhenkeyIVIVIIIIIPartIVMoreActivities3.Askquestionsabouttheunderlinedparts.1)Iwantedtobuyapairofshoes._______________________________________________________2)ThegoodswereproducedinShanghai._______________________________________________________3)I

often

buymanygiftsduringChristmas._______________________________________________________4)Myemailaddressisywccsi@163.com.

___________________________________________________Whatdidyouwanttobuy?

Wherewerethesegoodsproduced?

Whendoyouoften

buymanygifts?

Whatisyour

emailaddress?IVIVIIIIIPartIVMoreActivities5)ThisisJim’snetworkstore.__________________________________________________________6)ItalwaysrainsinEngland.__________________________________________________________7)Jennifer

wantedtobuy

a

pair

of

earrings.

__________________________________________________________Whosenetworkstoreisit?

What’stheweatherlikeinEngland?

Whowantedtobuy

a

pair

of

earrings?

IVIVIIIIIPartIVMoreActivities8)My

fullnameisJennyBlack.______________________________________________________9)I’minMoscow.

______________________________________________________10)Iworkfrom9:00to22:00everyday.______________________________________________________What’syourfullname?

Whichcityareyouin?

Whattimedoyouworkeveryday?

IVIVIIIIIPartIVMoreActivities1)What’sthepostcode,please?

I’mfromRussia.

2)

Whereisyourshippingdestination?

Redandyellow.

3)Whatcolordopeopleinyourcountryusuallylike?

It’s01278.

4)

Howtospellyourname,please?

Itis5dollars.5)How

much

is

it?

L-U-C-YB-R-O-W-N.keyIVIVIIIII3.Match

the

questions

with

the

proper

answers.PartVVocabularyandStructurekeyI

VIVIIIIIPartVVocabularyandStructure2.Fillintheblankswiththewordsand

phrases

inTask1.Changetheformifnecessary.1)Iclickedonthe_________butitdoesn’tshowanything.2)Pleaseshowmeyour__________,I’llsearchforitintheshop.3)Whatdoyousellinyour_____________?4)Iprefertobuyfruitsin__________stores.5)I__________theitemsinmyshopeveryday.6)Canyoutellmeyouremail__________?Iwillsendyouanemaillater.7)Therearemanynewitemsinmystoretoday.Takeyourtimeto__________around,please.8)

Ican’tvisitthewebpage.Canyousendme_________

oftheitems?linkwebpagenetworkstoreoffline

updateaddressbrowsescreenshotskeyI

VIVIIIIIPartVVocabularyandStructurekey3.Completethefollowingdialoguewiththesentencesinthebox.Seller: Hi,how’sitgoing?Buyer: Fine.It’sjustabitcoldthesedays.Seller: Isitsnowingtoday?Buyer: Yes,italwayssnowsinwinter.Seller: Ilikesnow.Bytheway,Ihavesomeexcellentsnowbootsinmyshop.Wouldyouliketotakealook?Buyer: Yes,1)________________?Seller: Sure.Thelinkis:http://www.×××.com.Buyer: Oh,Ican’tvisitthelink,2)________________?Seller:OK,herearesomepicturesoftheboots,andifyouneed,3)______________.Buyer:That’sgreat.Ineedtobuyapairofsnowbootsformydaughter.I’llcheckmyemailand4)________________.Seller:OK.5)________________.Ifyouhaveanyquestions,pleasedon’thesitatetoask.Ihopewecanenjoyalong-termcooperation．Buyer:OK.CEBADI

VIVIIIIIA.gotosearchinyourshopagainB.IwillsendyouanotheremailwithmorepicturesC.canyoutellmeyournetworkshopaddressD.TakeyourtimetobrowsearoundE.Canyougivemethescreenshotsoftheitems

IVIVIIIIILesson3ExpressingThanks,Apologies&RefusalsPartIWarming-up感激道歉拒绝感谢某人的帮忙对…有帮助账户名1)begratefulfor/that

2)

apologizefor__________________________________________________3)expressrefusals

4)

appreciateone’shelp_________________________ _______________________5)behelpfulto

6)accountname_________________________ _________________________

IVIVIIIIICircle

the

phrases

that

are

new

to

you

and

look

them

up

in

the

dictionary.

Readthem

aloudandwritetheChinesemeaning.7)forgetthepasswords

8)internetconnection

_________________________ _________________________9)apricelist

10)

networkservice_________________________ _________________________忘记密码网络连接价目表网络服务PartIWarming-up

IVIVIIIIIWhatareusualwaystoexpressthanks,apologiesandrefusals?

Thankyou.

Thanksalot.

Youarehelpful.

It’sverykindofyou.

I’mgratefulforyourhelp.

Weappreciateyourhelpingus.1.2.3.4.5.PartIWarming-up6.

IVIVIIIIII

will

say:DialogOneWhathasthemansent?1)_________________________________________DialogTwoWhatisthemanlookingforonline?2)__________________________________PartIISituationalDialogsListeningHeislookingforthepaperflowers.HesenttheExcelspreadsheetwiththepictures.IVIVIIIIIkey1.

Listen

to

five

short

dialogs

and

answer

the

questions.DialogThreeDialogFourWhatwillthemandobeforeheplacestheorder?4)_______________________________Hewilltalkwithhisbrothertomorrow.PartIISituationalDialogsListeningWhatproductsarementionedinthedialog?3)____________________

Thehatsandthegloves.IVIVIIIIIkeyDialogFiveDialogFivePartIISituationalDialogsListeningWherewillthewomango?5)_____________________

IVIVIIIIIkeyThecourier

company.DialogueOneDialogueTwoDialogueThreeDialogueFourDialogueFiveA.I’msadtosaythatIhavetorefuseyourrequest.B.Thankyouverymuch.Youaresokind.C.I’mgratefulforyourhelp.D.Thanksalot.E.Iapologizeforourmistake.PartIISituationalDialogsListeningkeyIVIVIIIII2.Listen

to

the

dialogs

again,

and

match

the

sentences

with

the

corresponding

dialogs.2.

Role-play

the

dialogs.

If

you

need

help,

please

refer

to

the

Scripts.PartIISituationalDialogsIVIVIIIIIPartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)What’swrongwiththewebpage? ___________________________________________________ 2)Whatdoesthebuyerwanttogetlater? ___________________________________________________ 3)Whydoesthebuyerrefusethedocumentwiththescreenshots? ___________________________________________________ 4)Whycan’tthesellermakethespreadsheetright

now?___________________________________________________Thewebpageisblank.Therearesomeproblemsinit.Hewantstogetapricelist.Becausetheirinternetconnectionisnotfastenough.Becausehewillhavetologoffhiscomputersoon.IVIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:Hi,areyouthere?Canyouposttheitemagain?Seller:Sure,I’lldoitrightnow.Buyer:Thanks.It’sverykindofyou.2.Practicemakingdialoguesaccording

to

the

given

situations,usingtheinformationinthefollowingtable.IVIVIIIIIRequirementsPositive/NegativeanswersExpressthanks/apologies/refusalsposttheitemsagainSure,I'lldoitrightnowIt'sverykindofyou.sendscreenshotsSorry.I'mafraid...Noworries.sendaspreadsheetwithpicturesYes...I'mgratefulforyourhelp.sendaworddocumentMyapologies...That'sallright.3.

Work

in

pairs

to

role-play

the

dialog.PartIISituationalDialogsIVIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Thankyoufor

comingtomyshop/livestreamroom.

感谢光临我的店铺/直播间。2.Happytoseeyouinourlivestreamroom.很高兴大家来到我们直播间。3.I’mgratefulthatyouplacedtheorder.It’smyfirstordertoday.

感谢您下单，这是我今天的第一单。IVIVIIIIIPartIIISupplementaryMaterials4.Thankyouforwatchingtoday’slivestream.Wehopetoseeyouagainsoon.感谢观看今天的直播。希望很快能再次见到您。5.Iappreciateyousendingmethelink.非常感谢您发给我链接。6.Clickthelinktomakeareservationfortomorrow’slivestream.Thanksforjoiningus.点击链接来预约明天的直播，感谢您的参与。IVIVIIIIIPartIIISupplementaryMaterials7.I’dgreatlyappreciateitifyoucouldgiveussomeadviceontheproducts.如果你能给我们一些关于产品的建议，我会非常感谢。8.I’mverysorrythatourinternetconnectionisnotthatfast.CanyousendmeanExceldocument?对不起，我们的网速有些慢，您能给我发Excel文档吗？9.Sorry,thewebpageisblank.Canyoucheckthelinkagain?

对不起，链接的网页是空白的。您能再核对一下链接的地址吗？IVIVIIIIIPartIIISupplementaryMaterials10.Iapologize

forsendingyouawrongemail.非常抱歉我给您发错邮件了。11.I’mafraidthatIhavetofinishreplyingtotheemailsfirst.I’mreallysorrythatIhavetorefuseyourrequest.恐怕我要先回邮件。很抱歉我不得不拒绝您的要求。IVIVIIIIIPartIVMoreActivitiesCultureCorner各国的人对朋友的称呼都有所不同，西方国家的人在互相不熟悉的情况下很少直接称呼对方“friend”。如果初次打招呼时就直接称对方“friend”或“dearfriend”，对方会有被冒犯的感觉。英国人喜欢别人直呼其名，如果知道他们姓什么，如White,为表示客气，就可以称呼对方为Mr.

White或Mrs.White。一般而言，他们会要求你直呼名字的，尤其是小孩。在日本，不能随便称呼某人为“先生”，狭义而言，“先生”是指教育者和医生；广义而言，则是对年长者、领导及有特殊技术才能的人的称呼。对于普通的人来说，只要在其姓名后加上职称或“sang”（音）即可，类似于我们通常称呼的“小张”或“老王”。印度人的姓名是名在前，姓在后，女人结婚后改用丈夫的姓。对于男性，通常只称呼姓而不称呼名；对于女性，通常则只称呼名。在法国，不强调身份的称呼更容易被法国人接受。而在中国则正相反，称呼时不强调身份可能会被认为是对人的不尊重。IVIVIIIIIA.感激、欣赏B.服务器C.登录D.道歉E.感激的、感谢的F.有帮助的G.拒绝1)

appreciate2)

apologize3)

refuse4)

grateful5)

log

in/on6)

helpful7)

serverPartVVocabularyandStructurekeyI

VIVIIIII1.

Match

each

word

or

phrase

in

the

left

column

with

its

Chinese

meaning

in

the

right.PartVVocabularyandStructure2.Fillintheblankwiththewordsand

phrases

inTask1.Changetheformifnecessary.key1)I’mafraidIhaveto________yourrequirementoffreeshipping.2)I________forthemistakeImade.I’llsendyouanewoneimmediately.3)Thewebpageisblankbecausethere’ssomethingwrongwiththe________.

4)I’m________thatyousendmetheExceldocument.refuseapologizeservergratefulI

VIVIIIIIPartVVocabularyandStructurekey5)Ifthisemailaddressisincorrect,pleasetryto________againwiththeaccountandpasswordyoujustusedtosignup.6)I’d________itifyoucouldgivemesomeideasoftheglovesthatarepopularinyourcountry.7)Thanksforyoursuggestionontheproductdesign.It’svery________.loginappreciatehelpfulI

VIVIIIIIPartVVocabularyandStructure3.PleasetranslatethefollowingsentencesinEnglish.1)我们公司创建于1999年，坐落于中国的东部城市台州。(befounded)____________________________________________________________________________________________________________________

2)很抱歉，我们店里的这款太阳镜没有库存了。(outofstock)__________________________________________________________3)这些中国青花瓷碗很受欢迎，销往世界各地。(sell)__________________________________________________________________________________Ourcompanywasfoundedin1999,anditislocatedintheeasterncityofTaizhou.I'msorry,butthesunglassesinmystoreareoutofstock.TheseChineseblueandwhiteporcelainbowlsareverypopularandaresoldallovertheworld.I

VIVIIIIIPartVVocabularyandStructure4)我们非常感谢您所提供的最新产品的信息。(begratefultosb.forsth.