酒店前台英语面试abcVIP

酒店前台英语面试abc795.Therearenotmanyforeignguestsinthehotel.AsanEng－lishmajor，I'dliketotakeamorechallengingjob.That'sthereasonwhyIwanttocomehereforajob.

我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。这确实是我什么缘故要来此应聘的缘故。

796.Howlonghaveyoubeenworkingthere？

你在那儿干多长时刻了？

797.I'vebeenworkingtheresince1996.

我从1996年起就在那家宾馆工作。

DialogueA

（I=Interviewer主试人A=Applicant申请人）

A：Excuseme.MayIseeMr.JohnWatt，themanager？

I：It'sme.WhatcanIdoforyou？

A：Ihavecomeatyourinvitationforaninterview.Nicetomeetyou，MrWatt.

I：Nicetomeetyou，too.Pleasesitdown.

A：Thankyou，Sir.

I：I'veinvitedseveralcandidatestocometoday.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.

A：Ihopeso.

I：MayIhaveyourname？

A：IamBeijiangZhang.

I：Howdoyouspellyoursurname？

A：Zhang——Z.H.A.N.G.

I：Nowtellmewhatuniversityyouweregraduatedfrom.

A：IwasgraduatedfromNanjingUniversity.

I：Whatwasyourmajorintheuniversity？

A：MymajorisEnglish.

I：NowonderyouspeakEnglishsofluently.

A：Thankyouforyourcompliment，sir.

I：Whereareyouworkingnow？

A：I'mworkingatBaodaoHotel.

I：Iwouldlikeyoutotellmesomeofwhatyouhavebeendoingrecently.

A：OK.EverydayIgotoworkontimetoguaranteetheproperoperationofthefrontdesk.Weacceptbooking，tellaboutroomrates，findouthowthebillwillbepaidandhelpthegueststocheckinandcheckout.Whensomeguestswanttohavecancellations，changeroomsorextendareservation，weshouldalwaysofferourhelpwithcourtesy.

I：Inwhatwaydomostclientscheckout？

A：Mostclientscheckoutbycreditcard，traveller'schequesorMasterCard.Ourhoteldoesn'tacceptpersonalcheques.

I：Howdoyoudealwithareservationmix－up？

A：Ifwearebookedsolid，Iwouldfirstofallapologizetotheclientsforthismistake.ThenI'llaskthemtorestonthechairswhileIcontactanotherhotelforthem.

I：Whatwouldyoudoiftheguest'stotalbillexceedsthecreditlimit？

A：Iwouldaskiftheguestiswillingtopaythedifferencebycash.Ifnot，I'lltrytogetpermissionfromtheofficewhichsetthelimittoextendcreditoverthatamount.

I：Youseemtohavedoneagoodjob.Whywouldyoucomeheretoapplyforthejob？

A：Oursisasmallhotel.Therearenotmanyforeignguestseveryyear.AsanEnglishmajor，I'dliketotakeamorechallengingjob.That'sthereasonwhyIwanttocomeandworkinyourhotel.

I：Howlonghaveyoubeenworkingthere？

A：I'vebeenworkingtheresince1996.

I：Couldyoutellmeyourexpectationinsalary？

A：TheaveragesalaryfordepartmentmanagersisOK.

I：Haveyougotanyotherextrarequirements？

A：No.

I：We'llgrantyouacommencingsalaryof3，500yuanamonth.Isthatacceptabletoyou？

A：Ithinkto.

I：Howcanwecontactyouaboutourfinaldecision？

A：Youcancallmeatthisnumberduringtheworkhours.

I：We'llgetintouchwithyoubynextMonday.Thankyou，Mr.Zhangforyourinterestinourhotel.

A：Thankyou，Mr.Watt.Ihopetoseeyouagain.

I：Ihopeso.

Notes注释

1.It'sme.

我确实是。

2.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.

你是第一个来到的，我期望捷足者会达到目的。

Theearlybirdwillcatchtheworm.

是一句谚语，译为：早起的鸟儿有虫吃。

3.NowonderyouspeakEnglishsofluently.

难怪你的英语如此流利。

Nowonder（that）…

难怪……，……不足为奇，如：

Hehadmadeathoroughinvestigation.Nowonderheknewsomuchaboutit.

他进行了完全的调查，无怪他对此事了解专门多。

4.Thankyouforyourcompliment，sir.

感谢你的夸奖，先生。

5.TheaveragesalaryfordepartmentmanagersisOK.

部门经理的平均工资即可。

WordsandExpressions

recentlyad.最近，近来

guaranteev.保证

thefrontdesk（宾馆的）前台工作

FrontOfficeManager前台经理

roomrates房间价格

checkin登记入住

checkout结账

cancellationn.取消预订

reservationn.预留、预订

withcourtesy礼貌地，客气地clientn.顾客，托付人

creditcard