民航客舱服务实用英语教程 课件 project06 Emergency and First Aid

PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程Project6EmergencyandFirstAidEmergencyandFirstAidProject6

BackgroundInanemergency,passengersfeelthreatenedbyimmediateincidentslikecabinfiresanddecompression.Givinginformationtopassengerscanreducepanicbecausetheywillknowwhattodoandwhatisgoingtohappen.Conductingoraskingforfirstaidcanmakepanickyorweakpassengersreassuredthattheyarebeingattendedto.TasksPart1DecompressionTask6.1AnnouncementTask6.2HandlingDecompressionPart2CabinFireTask6.3AnnouncementTask6.4ExtinguishingCabinFirePart3FirstAidTask6.5AnnouncementTask6.6ConductingFirstAid

LearningObjectivesKnowledgeandSkills:toknowproceduresofhandlingdecompression;tobeabletoextinguishcabinfiresinagroupof3flightattendants;tobeabletoconductfirstaid.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquiretheproceduresofhandlingdecompression,extinguishingcabinfiresandconductingfirstaidthroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofsafety;toknowcommondiseasesandappropriatesolutions.

ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtohandledecompression,extinguishcabinfiresandconductfirstaidinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:.EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.Part1Decompression“处置客舱释压”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报处置客舱释压前和释压后的广播词处置客舱释压帮助呼吸困难的旅客

TaskRequirements

用英语播报处置客舱释压前和释

压后的广播词；2.在线音频展示；3.独立完成。用英语处置客舱释压；

线下课堂展示；

小组协作完成。

用英语帮助呼吸困难的旅客；

在线音频或视频展示；

小组协作完成。

KnowledgeObjective

1.熟悉客舱释压前的广播词；2.熟悉客舱释压后的广播词。

掌握处置客舱释压的标准口令；

掌握处置客舱释压的流程；

掌握处置客舱释压的常用表达。掌握客舱释压后巡舱的注意事项；

掌握处置旅客呼吸困难的急救知识；

掌握手提式氧气瓶的使用方法。AbilityObjectives1.能准确、熟练地播报处置客舱释压前的广播词；2.能准确、熟练地播报处置客舱释压后的广播词。能规范、熟练地处置客舱释压1.能规范、熟练地在客舱释压后巡舱并汇报；2.能规范、熟练地处置旅客呼吸困难的情况；3.能熟练使用手提式氧气瓶。QualityObjectives1.培育忠诚担当的政治品格；2.增强安全意识。1.内化以“三个敬畏”为核心的民航精神；2.培养沉着冷静、临危不乱的工作品质。1.培育科学的专业精神；2.培养危机处理意识。Part1DecompressionEnglishChineseEnglishChinesedecompression释压，减压（名词）breathenormally正常呼吸instruct指导（动词）altitude高度respect敬畏hesitate犹豫decompress释压，减压（动词）emergencydescent紧急下降descend下降（动词）elasticband/strap松紧带attendtooneself照顾自己instruction指导（名词）regulate调节indicator指针，指示器UsefulExpressionsDecompressionLadiesandgentlemen,Attention,please!Pleasesitdownimmediately.Pullanoxygenmaskfirmlytowardyourselfandplacethemaskoveryournoseandmouthandbreathenormally.Putonyourownmaskfirstbeforeassistingothers.Pleaseremainseatedwithyourseatbeltfasteneduntilfurtherinstructions.Task6.1AnnouncementAfterDecompressionLadiesandgentlemen,Ouraircrafthasreachedthesafealtitude.Youcanremovetheoxygenmaskandbreathenormallynow.Ifthereisanythingwecanhelpyouwith,pleasedonothesitatetodrawtheattentionofoneofourflightattendants.Thankyouforyourcooperation.Task6.1AnnouncementTask6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompression(Theaircraftissuddenlydecompressed.Flightattendantsfirstfixthemselvestightlybyfasteningtheseatbeltorgraspingthesupportonthefloor.Flightattendantsimmediatelyputthenearestoxygenmaskson.Oneflightattendantmakesanannouncementtoinformpassengersoftheemergencydescentwhileotherflightattendantshelppassengersnearthemtoputoxygenmaskson.)FA1:(Announcing)Ladiesandgentlemen,duetoalossofcabinpressure,wearemakingarapidcontrolleddescentforafewminutestoasaferaltitude.Pleasereturntoyourseatandsecureyourself.(Theaircraftdescendsrapidly.Theoxygenmasksdropdown.)FA1:(Announcing)Pleasepulldownthenearestoxygenmaskandplaceitoveryournoseandmouth.Adjusttheelasticstrapandbreathenormally.Ifyouaretravellingwithachild,attendtoyourselffirstandthenthechild.Smokingisnotallowed.Followthecabincrew’sinstruction.FA2:(Shouting)Fastenseatbelt!Pullmaskon!Adultfirst!...Task6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompression(Theaircraftreachesasafetyaltitude,andflightattendantsinspectthecabin.)PAX2:Help!Cananybodyhelp?FA3:Sir,whatcanIdoforyou?PAX2:Icannotbreathesmoothly!FA3:Puttheoxygenmaskson,quickly!PAX2:HowdoIuseit?FA3:Don’tworry.Iwillhelpyoutoweartheoxygenmask.Pullthemaskfirmlytowardsyoutostarttheflowofoxygen.Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.Remaincalmandbreathenormally.Youroxygensupplyisnowregulated.PAX2:Thankyou,Madam.(Flightattendantsreporttothepurser.)FA1:Noinjuryinthecabin.FA2:Nodamageinthecabin.FA4:Nofireinthecabin.Task6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompressionTheProcedureforHandlingtheDecompressionStepsActionsStep1FAsfixthemselvestightlyStep2FAsputonthenearestoxygenmasksStep3MakeanannouncementofthedecompressionStep4GuidepassengerstoputoxygenmasksonStep5CheckthecabinaftertheplanereachesthesafetyaltitudeStep6ReporttothepurserTask6.2HandlingDecompression6.2.2LearningandDoing:SimulatingHandlingDecompressionSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowtheaircraftisdepressurized.Howshouldyoudealwiththedecompression?Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PAX:HowdoIuseit?FA:Don’tworry.Iwillhelpyoutoweartheoxygenmask.Pullthemaskfirmlytowardsyoutostarttheflowofoxygen.Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.Remaincalmandbreathenormally.(2)Cabinattendantsimmediatelyputthenearestoxygenmaskson.(3)Cabinattendantsfixthemselvestightlybyfasteningtheseatbeltorgraspingthesupportonthefloor.(4)Theaircraftreachesasafetyaltitude,andflightattendantsinspectthecabin.(5)FA1:Noinjuryinthecabin.FA2:Nodamageinthecabin.FA4:Nofireinthecabin.(6)FA:(Announcing)Ladiesandgentlemen,duetoalossofcabinpressure,wearemakingarapidcontrolleddescentforafewminutestoasaferaltitude.Pleasereturntoyourseatandsecureyourself.Task6.2HandlingDecompression6.2.2LearningandDoing:SimulatingHandlingDecompressionSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowtheaircraftisdepressurized.Howshouldyoudealwiththedecompression?2.Makeadialogueaccordingtothesituationgivenabove.HandlingtheDecompressionStepsActionsExpressionsStep1FAsfixthemselvestightly

Step2FAsputonthenearestoxygenmasks

Step3Makeanannouncementofthedecompression

Step4GuidepassengerstoputoxygenmasksonStep5CheckthecabinaftertheplanereachesthesafetyaltitudeStep6ReporttothepurserTask6.2HandlingDecompression6.2.3FurtherTask:HelpinganOldWomanWhoisHavingaBreathingProblem(Afterdecompression,anoldwomanwithanoxygenmaskonherfacehasdifficultyinbreathing.)PAX:Help!Cananybodyhelp?FA:Madam,whatcanIdoforyou?PAX:Icannotbreathesmoothly!FA:Don’tworry,Madam.Usetheoxygenbottle!PAX:HowdoIuseit?FA:Iwillhelpyou.Pleaseturntheknobfullyopenandlookattheindicatorturningfromredtogreen.PAX:Thankyou,Sir.Part2CabinFire“处置客舱失火”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报处置客舱失火和灭火后的广播词处置客舱失火处理旅客对行李架失火恐慌的情况TaskRequirements

用英语播报处置客舱失火和灭火后的广播词；2.在线音频展示；3.独立完成。

用英语处置客舱失火；

线下课堂展示；

小组协作完成。用英语处理旅客对行李架失火恐

慌的情况；2.在线音频或视频展示；3.小组协作完成。

KnowledgeObjectives

熟悉处置客舱失火的广播词；

熟悉客舱灭火后的广播词。1.掌握客舱失火的种类和灭火技巧；2.掌握三人灭火小组成员分工和职责；3.掌握处置客舱失火的流程；4.掌握处置客舱失火的常用表达。1.掌握处理旅客对行李架失火恐慌

的流程；2.掌握安抚旅客情绪的技巧；3.掌握处理旅客对行李架失火恐慌

的常用表达。AbilityObjectives1.能准确、熟练地播报客舱失火的

广播词；2.能准确、熟练地播报客舱灭火后

的广播词。1.能迅速组建三人灭火小组；2.能规范、熟练地处置客舱失火。1.能敏锐地察觉旅客情绪变化；2.能安抚旅客恐慌的情绪；3.能根据情况及时调整旅客座位。QualityObjectives1.培育忠诚担当的政治品格；2.培养安全责任意识。1.内化以“三个敬畏”为核心的民航精

神；2.培养团队协作能力。1.培育敬业奉献的职业操守；2.强化共情服务意识。Part2CabinFireEnglishChineseEnglishChineseminorfire较小失火breakout爆发extinguish扑灭putout扑灭extinguisher灭火器amberlight黄灯flash发光，闪耀panic惊恐assist协助colleague同事UsefulExpressionsFireintheCabinLadiesandgentlemen,Weareputtingoutaminorfirethathasbrokenoutintherearofthecabin.Passengerssittingintherear,pleasefollowtheflightattendant’sdirection.Allotherpassengersremaininyourseats.Task6.3AnnouncementFireExtinguishedLadiesandgentlemen,Thefirehasbeencompletelyextinguished.TheplaneisnowsafelycruisingasscheduledtoSingapore.Weappreciateyourassistanceandcooperation.Task6.3AnnouncementTask6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatory(Thesmokedetectorinthelavatorygoesoff,andaflightattendantknocksatthedoorofthelavatory.)(Threeflightattendantsarefightingagainstthesmoke.FA1isgoingtousetheextinguishertoputoutthesmoke;FA2isreadytoassistFA1;FA3isreportingthesmoketothepurser.)FA1:Passtheextinguisher.FA2:Hereyouare.FA3:I’llreporttothepurser.FA1:Excuseme,isthereanyoneinthelavatory?PAX:Yes,Iaminside.FA1:Sir,pleasegetoutimmediately!PAX:Alright,justamoment.(Thepassengergetsout.)Somethingwrong?Whyistheamberlightflashing?Task6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatory(FA1seesthesmokefromthewastebin.Sheusestheextinguishertoputoutthesmoke.)(FA3reportstothepurserthatthesmokeisextinguished.)FA1:Excuseme,Sir.MayIaskifyousmokedinthelavatoryjustnow?PAX:Yes,Idid.FA1:Accordingtoairlineregulations,nopassengersareallowedtosmokeonboard,especiallyinthelavatory.PAX:I’mextremelysorry.Itwon’thappenagain.Task6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatoryTheProcedureforDealingwiththeSmoke/FireintheLavatoryStepsActionsStep1FA1findsthesmoke/fireinthelavatoryStep23FAsformafirefightingteamStep3FA1asksifsomeoneisinthelavatoryStep4FA1askssomeoneinittoopenthedoororopenithimself/herselfStep5FA1findsthesmoke/firesourceandputsitoutStep6FA3reportstothepurserTask6.4ExtinguishingtheCabinFire6.4.2LearningandDoing:SimulatingExtinguishingtheFireintheLavatorySupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyoufindthefireinthelavatory,andyouquicklyformafirefightingteamwithanother2flightattendants.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)FA1:Excuseme,anyoneinthelavatory?(Nobodyanswered.)(2)Threeflightattendantsarefightingagainstthefire.FA1isgoingtousetheextinguishertoputoutthefire;FA2isreadytoassistFA1;FA3isreportingthefiretothepurser.(3)FA1smellsthesmokefromthelavatory.(4)FA3reportstothepurserthatthefireisextinguished.(5)FA1seesthefireinthewastebin.Sheusestheextinguishertoputoutthefireinthewastebin.(6)FA1opensthedoorofthelavatory.Task6.4ExtinguishingtheCabinFire6.4.2LearningandDoing:SimulatingExtinguishingtheFireintheLavatorySupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyoufindthefireinthelavatory,andyouquicklyformafirefightingteamwithanother2flightattendants.2.Makeadialogueaccordingtothesituationgivenabove.DealingwiththeSmoke/FireintheLavatoryStepsActionsExpressionsStep1FA1findsthesmoke/fireinthelavatory

Step23FAsformafirefightingteam

Step3FA1asksifsomeoneisinthelavatory

Step4FA1askssomeoneinittoopenthedoororopenithimself/herselfStep5FA1findsthesmoke/firesourceandputsitoutStep6FA3reportstothepurserTask6.4ExtinguishingtheCabinFire6.4.3FurtherTask:DealingwithPassengers’PanicAbouttheFireNeartheOverheadCompartment(Apassengerfindsthefireneartheoverheadcompartment.)PAX1:(Pressthecallbutton.)Excuseme,Madam.Thereisafireneartheoverheadcompartment.FA1:Thankyoufortellingme,Sir.Wouldyoupleasemovetothevacantseatinthefront?PAX1:OK.FA1:Thereisafireneartheoverheadcompartment.Passmetheextinguisher.FA2:OK,I’llbethererightaway.FA1:Thereisafireneartheoverheadcompartment.Reporttothepurser.FA3:OK.I’llreportimmediately.Task6.4ExtinguishingtheCabinFire6.4.3FurtherTask:DealingwithPassengers’PanicAbouttheFireNeartheOverheadCompartment(Threeflightattendantsarefightingagainstthefire.FA1isusingtheextinguishertoputoutthefire;FA2isreadytoassistFA1;FA3isreportingthefiretothepurser.)PAX2:Excuseme,Madam.Ismelledthesmokeinthecabin.Isthereanythingwrong?Iamsoscared.FA4:Don’tpanic,Sir.Thereisaminorfireneartheoverheadcompartment.Ourcolleaguesarefightingagainstit.PAX2:Really?Areyousuretheycanputoutthefire?FA4:Yes.Allofmycolleaguesareexperienced.Pleasebelieveus.PAX:OK.That’sfine.(5minuteslater,thefireisputout.)FA3:Purser,thefireisputout.Part3FirstAid“实施急救”产出任务单TasksAnnouncementTypicalTaskFurtherTaskInnovativeTaskTaskDe-scription播报寻求医疗急救的广播词处理旅客晕机的情况处理旅客被食物噎住的紧急情况处理旅客心脏病发作的紧急情况

TaskRequire-ments

用英语播报寻求医疗

急救的广播词；2.在线音频展示；3.独立完成。

用英语处理旅客晕机的情

况；2.线下课堂展示；3.小组协作完成。

用英语处理旅客被食物噎住的紧急

情况；2.在线音频或视频展示；3.小组协作完成。

用英语处理旅客心脏病发作的紧急

情况；2.在线音频或视频展示；3.小组协作完成。

KnowledgeObjectives

熟悉寻求医疗急救的广播词

了解旅客晕机的症状；

掌握处理旅客晕机的流程；

掌握处理旅客晕机的常用

表达。

掌握处理旅客被食物噎住的流程；

掌握处理旅客被食物噎住的常用表

达。

掌握处理旅客心脏病发作情况的流

程；2.掌握处理旅客心脏病发作情况的常

用表达。AbilityObjectives能准确、熟练地播报寻求医疗急救的广播词

能准确地根据旅客情况辨

认出晕机；2.能规范、熟练地处理旅客

晕机的情况。

能快速辨认或询问噎住的原因；

能规范、熟练地处理旅客被食物噎

住的紧急情况。

能快速找到旅客身体不舒服的原因；

能准确、熟练地处理旅客心脏病发

作的紧急情况。QualityObjectives1.内化劳动精神；2.培养严谨的工作态度。

树立文化自信；

培养沉着冷静的工作品质。

树立生命至上的价值观；

培养团结协作的工作作风。

内化以“三个敬畏”为核心的民航

精神；2.培养解决问题的能力。Part3FirstAidUsefulExpressionsEnglishChineseEnglishChineseassistance协助medicalpersonnel医务人员airsickness晕机nausea恶心airsicknesstablet晕机药片airsicknessbag晕机包choke窒息；哽噎HeimlichManeuver海姆立克急救法bellybutton肚脐fist拳头thrust推；推力expel排出，喷出relief轻松，解脱outofbreath气喘吁吁dizzy头晕的sufferfrom受折磨alternate交替的，替换的groundstaff地勤人员destination目的地considerate考虑周到的MedicalAssistanceNeededLadiesandgentlemen,Maywehaveyourattentionplease?Weurgentlyrequiretheassistanceofamedicaldoctor.Ifthereareanymedicalpersonnelonboard,pleasemakeyourselvesknowntooneofourcabincrew.Thankyou!Task6.5AnnouncementTask6.6ConductingFirstAid6.6.1TypicalTask:DealingwithaPassenger’sAirsickness(Apassengerissufferingfromairsickness.)FA1:Howareyoufeeling?Youlookpale.PAX:I’mnotfeelingverywell.FA1:Doyouhaveanypain?PAX:IthinkI’mairsickandseizedwithnausea.FA1:Doyoutakeanyairsicktabletwithyou?PAX:Fortunately,Ido.Couldyougivemesomewater?FA1:Waitamoment.(FA1turnstoFA2.)Givemeacupofwarmwater.Task6.6ConductingFirstAid6.6.1TypicalTask:DealingwithaPassenger’sAirsickness(FA2bringsacupofwarmwaterandpassesittoFA1.)FA2:Hereyouare.PAX:Thankyou.(Thepassengertakesoneairsicktablet.)FA1:Youneedtohaveagoodrest.PAX:I’lltrytosleepforawhile.Maybethatwouldhelp.FA1:Goodidea.Theairsicknessbagisintheseatpocket.Ifyouneedanyassistance,don’thesitatetopressthecallbutton.Task6.6ConductingFirstAid6.6.1TypicalTask:DealingwithaPassenger’sAirsicknessTheProcedureforDealingwithaPassenger’sAirsicknessStepsActionsStep1ConfirmtheproblembyaskingthepassengerStep2CallforanotherFA’shelpStep3LetthepassengertakeoneairsicktabletStep4AskthepassengertohaveagoodrestStep5OfferairsicknessbagsandfurtherhelpifneededTask6.6ConductingFirstAid6.6.2LearningandDoing:SimulatingDealingwithaPassenger’sAirsicknessSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyounoticeapassenger’spaleface.1.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Makeadialogueaccordingtothesituationgivenabove.(1)Thepassengertakesoneairsicktablet.(2)FA1:Doyoutakeanyairsicktabletwithyou?PAX:Fortunately,Ido.Couldyougivemesomewater?FA1:(TurningtoFA2.)Givemeacupofwarmwater.(FA2bringsacupofwarmwaterandpassesittoFA1.)(3)FA1:Excuseme,Sir.Howareyoufeeling?Youlookpale.PAX:I’mnotfeelingverywell.IthinkI’mairsickandseizedwithnausea.(4)FA1:Theairsicknessbagisintheseatpocket.Ifyouneedanyassistance,don’thesitatetopressthecallbutton.(5)FA1:Youneedtohaveagoodrest.PAX:I’lltrytosleepforawhile.Maybethatwouldhelp.DealingwithaPassenger’sAirsicknesssStepsActionsExpressionsStep1Confirmtheproblembyaskingthepassenger

Step2CallforanotherFA’shelp

Step3Letthepassengertakeoneairsicktablet

Step4Askthepassengerto