民航客舱服务实用英语教程 课件 project05 In-flight Entertainment

PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程Project5In-flightEntertainmentandDuty-freeSalesIn-flightEntertainmentandDuty-freeSalesProject5

BackgroundIn-flightentertainmentreferstotheentertainmentavailabletoaircraftpassengersduringaflight.Meanwhile,airlinesarelookingforwaystoincreasetheirrevenue.Oneoftheprimarysourcesofrevenueforairlinesisin-flightduty-freesales.

TasksPart1In-flightEntertainmentServiceTask5.1AnnouncementTask5.2OfferingIn-flightEntertainmentServicePart2In-flightDuty-freeSalesServiceTask5.3AnnouncementTask5.4OfferingIn-flightDuty-freeSalesServiceLearningObjectivesKnowledgeandSkills:toknowtypesofin-flightentertainmentandduty-freesales;tobeabletomakeannouncementsforin-flightentertainmentserviceandduty-freesalesservice;tobeabletocommunicateinEnglishwhileofferingin-flightentertainmentserviceandduty-freesalesservice.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofin-flightentertainmentserviceandduty-freesalesservicethroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofculturalconfidence;toknowdifferentculturesaboutentertainmentandduty-freesales.ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtoofferpassengersin-flightentertainmentserviceandduty-freesalesserviceinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.Part1In-flightEntertainmentService“机上娱乐服务”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报提供机上娱乐服务的广播词提供机上娱乐服务为特殊旅客提供机上娱乐服务

TaskRe-quirements用英语播报提供机上娱乐服务的广

播词；

2.在线音频展示；3.独立完成。

用英语为旅客提供机上娱乐服务；

线下课堂展示；

小组协作完成。

用英语为特殊旅客提供机上娱乐服务；

在线音频或视频展示；

小组协作完成。

KnowledgeObjectives

熟悉提供机上娱乐服务的广播词

掌握客舱各种娱乐项目名称；

掌握机上娱乐服务的流程；

掌握提供机上娱乐服务的常用表达。

掌握为特殊旅客提供机上娱乐服务的注意

事项；2.掌握为特殊旅客提供机上娱乐服务的流程；3.掌握为特殊旅客的提供机上娱乐服务的常

用表达。AbilityObjectives能准确、熟练地播报提供机上娱乐服务的广播词能规范、熟练地为旅客提供机上娱乐服务能规范、熟练地为特殊旅客提供机上娱乐服务QualityObjectives1.内化社会主义核心价值观；2.培养认真履职的工作品质。1.树立文化自信；2.提升有效沟通能力。

培育敬业奉献的职业操守；

培养解决问题的能力。Part1In-flightEntertainmentServiceUsefulExpressionsEnglishChineseEnglishChineseentertainment娱乐cruisingaltitude巡航高度earphone耳机seatpocket椅背置物袋recommendation建议channel频道cartoon动画片controller（机器的）控制器noise-cancelingearphone降噪耳机JourneytotheWest《西游记》In-flightEntertainmentServiceLadiesandgentlemen,Goodmorning.Nowwehavereachedourcruisingaltitude.Foryourconvenienceoftravel,wearepleasedtoofferyouin-flightentertainment.Earphoneswillbeavailablefromtheflightattendants.Pleaseputthemintotheseatpocketinfrontofyouwhenyoustopusingit.Haveagoodtrip.Thankyou.Task5.1AnnouncementTask5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:OfferingIn-flightEntertainmentService(Aflightattendantcomesuptoapassengerwhopressesthecallbutton.)FA:Excuseme,Madam?PAX:Yes.I’dliketodosomethingtokilltheboringflyingtime.Doyouhaveanyrecommendationsofin-flightentertainment?FA:Mypleasure.Weprovidefilms,televisionprograms,music,andgames.Whichonedoyoulike?PAX:Iwanttolistentomusic.Canyouhelpmeturniton?FA:Noproblem.First,youcanpressthebuttononyourarmrest.Thenyoucanselectthethirdchannelwherethereareseveralkindsofmusicfromscreenontheseatback,suchasclassicalmusic,folksongs,popmusicandsoon.PAX:Doyouprovidenoise-cancelingearphones?FA:Yes.Hereyouare.PAX:Thankyou.FA:Youarewelcome.Task5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:

OfferingIn-flightEntertainmentServiceTheProcedureforOfferingIn-flightEntertainmentServiceStepsActionsStep1Introducekindsofin-flightentertainmentStep2Askpassenger’schoiceofentertainmentStep3TellpassengershowtousetheequipmentTask5.2OfferingIn-flightEntertainmentService5.2.2LearningandDoing:SimulatingOfferingIn-flightEntertainmentServiceSupposeyouareaflightattendantontoday'sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingin-flightentertainmentservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Makeadialogueaccordingtothesituationgivenabove.(1)FA:Whichonedoyoulike?PAX:Iwanttowatchafilm.(2)PAX:HowcanIusethein-flightentertainmentequipment?FA:First,youcanpressthebuttononyourarmrest.Second,youcanselectthechannelwhichcorrespondswiththeprogramthatyouwishtowatchfromscreenontheseat-back.Thenyoucanenjoyit.(3)FA:Excuseme,Sir.Ontoday’sflight,weprovidefilms,televisionprograms,music,andgames.OfferingIn-flightEntertainmentServiceStepsActionsExpressionsStep1Introducekindsofin-flightentertainment

Step2Askpassenger’schoiceofentertainment

Step3Tellpassengershowtousetheequipment

Task5.2OfferingIn-flightEntertainmentService5.2.3FurtherTask:OfferingIn-flightEntertainmentServiceforaSpecialPassenger(Aflightattendantisprovidingin-flightentertainmentforanunaccompaniedminorcalledKangkang.)FA:Excuseme,Kangkang.Ontoday’sflight,wehavechildren’schannelwithmanykindsoffilms,televisionprograms,music,andgames.PAX:Wow!It’sverykindofyou.Ijustfeelbored.FA:Mypleasure.Whichonedoyoulike?PAX:Cartoons.FA:HowaboutJourneytotheWest?PAX:Yeah.Iloveit.Couldyouhelpmeplayit?FA:OK.Let’soperateonthecontroller.PAX:Manythanks.Part2In-flightDuty-freeSalesService“提供机上免税服务”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报机上免税商品服务的广播词提供机上免税商品服务处理机上免税商品短缺的情况

TaskRequirements用英语播报提供机上免税商品服务

的广播词；2.在线音频展示；3.独立完成。

用英语提供机上免税商品服务；

线下课堂展示；

小组协作完成。

用英语处理机上免税商品短缺的情况；

在线音频或视频展示；

小组协作完成。

KnowledgeObjectives

熟悉提供机上免税商品服务的广播词

掌握机上各种免税商品的英文名称；

掌握提供机上免税商品服务的流程；

掌握提供机上免税商品服务的常用

表达。

掌握处理机上免税商品短缺的注意事项；

掌握处理机上免税商品短缺的流程；

掌握处理机上免税商品短缺的常用表达。AbilityObjectives能准确、熟练地播报提供机上免税商品服务的广播词能规范、熟练地提供机上免税商品服务能规范、熟练地处理机上免税商品短缺的情况QualityObjectives1.内化社会主义核心价值观；2.培养恪尽职守的工作品质。1.树立文化自信；2.提升有效沟通能力。1.培育敬业奉献的职业操守；2.培养解决问题的能力。Part2In-flightDuty-freeSalesUsefulExpressionsEnglishChineseEnglishChineseduty-free免税的exchangerate汇率currency货币wedding婚礼anniversary周年纪念日perfume香水creditcard信用卡receipt小票lipstick口红cosmetic化妆品conventional常规的，习惯的recommend推荐Task5.3AnnouncementIn-flightDuty-freeSalesServiceLadiesandgentlemen,Goodafternoon.Ourduty-freesaleswillbeginrightnow.Wehavemanyselectionsonthisflight.Thedetailedinformationcanbefoundfromtheduty-freemagazineintheseatpocketinfrontofyou.AllpricesareshowninRMB.Youcanaskflightattendantsforhelpifyouwanttoknowthepricesinothercurrencies.Thankyou.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService(Aflightattendantisshowingaduty-freemagazinetoaman.)PAX:Excuseme,Madam.FA:Goodmorning,Sir.Hereistheduty-freemagazine.PAX:Iwouldliketopurchaseagiftformywifeasourweddinganniversaryisapproaching.FA:Bestwishestoyouandyourwife.Todaywehavecosmetics,perfumes,spiritsandsoon.Whichonedoyoulikebest?PAX:Couldyougivemesomeadvice？FA:Mypleasure.Howaboutsomeperfumes?PAX:Quitewell.Letmesee.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService...PAX:I’lltakethisone.Howmuchisit?FA:Itis320yuan.PAX:Well.HowcanIpayforit?FA:Creditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.(Themanhandshiscreditcardtotheflightattendant.)FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.Thankyouforyourhelp.FA:Youarewelcome.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesServiceTheProcedureforOfferingDuty-freeSalesServiceStepsActionsStep1Introduceduty-freeitemsStep2Askpassengers’choicesofitemsStep3InformdetailedinformationaboutselecteditemsStep4GuidepassengerstopayforselecteditemsTask5.4OfferingIn-flightDuty-freeSalesService5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesServiceSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingduty-freesalesservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PAX:Howmanycolorsofthisbrandoflipstick?FA:Quitealot.Ithinkthispeachpinkissuitableforher.PAX:OK.Ithinkmydaughterwilllikeit.(2)PAX:HowcanIpayforit?FA:Bothcreditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.PAX:Hereismycard.FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.(3)PAX:Canyougivemesomeadvice？FA:Mypleasure.Howaboutthislipstick?Ithinknogirldoesn’tlikelipsticks.PAX:OK.Ithinkmydaughterwilllikeit.(4)PAX:I’dliketobuyagiftformydaughter.FA:Ontoday’sflight,wehavecosmetics,silkscarves,andsomealcoholicdrinksonboard.Whichwouldyouliketobuy?PAX:Sheisbeinganadult.Iwanttobuyhersomethingspecial.Task5.4OfferingIn-flightDuty-freeSales5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesSupposeyouareaflightattendan