国家开放大学《管理英语2》综合练习参考答案

国家开放大学《管理英语2》综合练习参考答案一、交际英语（1）-What’sthebestwaytogettotheEmpireHotel?-_____________________A.It’sfiveblocksaway.B.Walkingthroughthewood.C.It’satwenty-minutewalk.（2）-HaveyoueverbeentoTokyo?-_____________________A.No,Iwenttherelastyear.B.No,butIhopetogotherenextyear.C.Tokyoisabusycity.（3）-Howoftendoyoueatout?-Well,_________,butusuallyonceaweek.A.itdependsB.generallyspeakingC.Ihavenoidea（4）-I’mterriblysorrythatI’vespilledsomecoffeeonthetable.-_____________________A.Idon’tcare.B.Itdoesn’tmatter.C.Don’tbesorry.（5）-Youneedn’tdotheworktillaftertheNewYear-_____________________A.Ilikethework.B.Oh,good!Thankyou.C.HappyNewYeartoyou.（6）-Nicetomeetyouagain.Mr.Smith.Howareyou?-________________A.Fine,thankyou.Andyou?B.Thisway,please.C.Areyouok?（7）-Thankyouforyourhelp.-_____________________A.It’smypleasure.B.It’syourfault.C.Idon’tthinkso.（8）-Wouldyoulikeacupoftea?-_____________________A.Yes,please.B.Ilikegreentea.C.Yes,Iprefercoffee.（9）-Cathy,wouldyoupleasecometoourartclubtomorrow?-__________________A.I’msorrytohearthat.B.Nevermind.C.I’dloveto.（10）-Hereyouare,Sir.-_____________________A.Yes,I’mhere.B.Yes,hereweare.C.Thankyouverymuch.（11）-WhatdoesyourEnglishteacherlooklike?-_____________________A.Shelikessinging.B.Shelookssad.C.Shelooksmuchlikehermother.（12）-I’llbeawayonaspringtrip.Wouldyoumindlookingaftermypuppy?-Notatall,___________________A.I’dlikeit.B.I’drathernot.C.I’dbehappyto.（13）-Isitgoingtobewarmnextweek?-_____________________A.Yes,itis.B.Idon’tbelieveit.C.No,ithasn’t.（14）-IwillgotoHongKongDisneylandwithmyparentstomorrow.-_________________A.Mypleasure.B.Haveanicetrip.C.Congratulations!（15）-MayIborrowyourbook?-______________________A.Ofcourse.B.Nevermind.C.Don’tmentionit.（16）-MayIdosomesportsafterfinishingmyhomework?-____________It’sgoodforyourhealth.A.Sorry,youcan’t.B.Ofcourse.C.Yes,I’dloveto.（17）-YouspeakEnglishwell. -_______________A.Thankyouforsayingso.B.No,Idon’tspeakwellenough.C.Idon’tthinkso.（18）-MayIdosomesportsafterfinishingmyhomework?-____________It’sgoodforyourhealth.A.Sorry,youcan’t.B.Ofcourse.C.Yes,I’dloveto.（19）-Whatdoyouthinkofyourmother’sadvice?-_____________________A.Itdoesn’tfitus,actually.B.No,Idon’tbelieveit.C.Idon’tbelieveinher.（20）-Iamworryingaboutthecomingexam.IamafraidIcan’tpassthisexam. -_________________A.Cheerup.B.That’sright.C.Don’tmentionit.（21）-Iamsorry.Nowwhatwerewetalkingabout?-_____________________A.Nevermind.B.Idon’tremember,either.C.Youweresayingthatyouusedtobeateacher.（22）-Mum,I’mgoingtoschoolnow.Seeyou.-____________,Mary.A.HerewegoB.WaitamomentC.Haveaniceday（23）-Let’splayvolleyball.-__________Let’splaysoccer.A.That’sinteresting.B.Goodidea.C.Thatsoundsboring.（24）-Youneedn’tdotheworktillaftertheNewYear.-_____________________A.Ilikethework.B.Oh,good!Thankyou.C.HappyNewYeartoyou.（25）-____________________________DoyoustillworkinShanghai？-No,Idon’t.It’stwoyearssinceIworkedthere.A.Isitallright?B.Howfunitis!.C.Haven’tseenyouforages!（26）-DoyoumindifIswitchoffmyradio?-________Goahead.A.No,notatall.B.Nevermind.C.No,you’dbetternot.（27）-IamafraidIcan’tdowellinthegame.-_________It’sjustforfun.A.Soundsgood!B.Whatapity!C.Takeiteasy!（28）-Mary,canyoufinishyourhomeworkontime?-__________Itissoeasy.A.Useitorloseit.B.It’sapieceofcake.C.Itservesyouright.（29）-Canyoustayherelonger? -_____________________,butIhavetobebacktomorrow.A.I’dlovetoB.No,thankyouC.I’mafraidnot（30）-Haveaniceholiday,Ted.-_____________________A.Yes,you’reright.B.That’sallright.C.Thankyou,andyoutoo.二、词汇练习（1）They________sincelastnight.Theyareabouttofinishthework.A.arecleaningthesystemB.havebeencleaningthesystemC.hadcleanedthesystem（2）Ihatethepeople______don’thelpotherswhentheyareintrouble.A.whoB.whichC.whom（3）Look!__________A.Herearethebuscomes.B.Herecomesthebus.C.Thebusherecome.（4）-Shallwegoshoppingnow?-SorryIcan’t,I_____myshirts.A.washB.washedC.amwashing（5）TheJiaheCommunityServiceCenterisaboutto______serviceforresidents.A.providedB.provideC.providing（6）Whereareyouusedto______vegetables?A.buyB.boughtC.buying（7）_______hestudieshard,hewillneverpasstheexam.A.UnlessB.IfC.Until（8）NowHelenworks________thanbefore.A.morecarefullyB.morecarefulC.muchcareful（9）Weshallhaveanopportunitytoexchange_______tomorrow.A.sightsB.meaningsC.views（10）Youshouldbeawareofyourlimits______budgetortime.A.intermsofB.incaseofC.becauseof（11）________thefog,weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor（12）Myfatherissohard-working.Heisnolongertheman______hewasfifteenyearsago.A.whoB.thatC.whom（13）-Couldyoupleasetellmehowlongthemovie______? -Forhalfanhour.A.hasbegunB.hasbeenonC.hadbegun（14）Hiringtherightemployee______withajobanalysis.A.startB.startsC.starting（15）_______acompanyreallywantsisacandidatethathastherightskills.A.WhatB.WhoC.That（16）Therearejusteightorangesleftinthebox,_______thespoiltones.A.notcountingB.don’tcountC.nottocount（17）Attheendoftheday,youwantalltheparticipants______thiskeymessage.A.rememberB.rememberingC.toremember（18）Oneperson______fivenowgoestoacollegeinthiscity.A.ofB.inC.over（19）Wearegoingtohaveouroffice________tomakeroomforanewengineer.A.torearrangeB.rearrangeC.rearranged（20）I’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A.keepaneyeonB.keepaneyeatC.keepeyeson（21）Ifyoucutdowntoomanytrees,itwill______ourenvironment.A.beharmfultoB.beresponsibleforC.beharmfulfor（22）Asecretarymustbeskilledinofficesoftware______wordprocessing.A.regardlessofB.intermsofC.suchas（23）There______aneggandsomeapplesinthefridge.A.isB.areC.has（24）Participantshave_____theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed（25）Iwouldrather______twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere（26）-Dad,youpromisedtotakemeout.-Well,_______A.soIdidB.soIdoC.sodidI（27）Yourlong-termsuccessineventplanningwillbebased________theexperienceyouhad.A.toB.onC.of（28）-Iamworriedaboutthedanceshow.-Beconfident!Ifyoudon’tbelieveinyourself,_______will.A.nobodyB.somebodyC.anybody（29）Inthatexaminationstudentswereallowed________theirdictionaries.A.broughtB.bringingC.tobring（30）Sincethisroadiswetandslipperythismorning,it__________lastnight.A.mustrainB.wasrainingC.musthaverained（31）Youmust_______theannualcertificationofemploymentonlinewithin15days.A.submitB.omitC.commit（32）Mark______twodaysgoingonfamilyvisitswithexperiencedstaffmembers.A.spendsB.takesC.costs（33）It’sagreat______forustohavethechancetoworkwithyou.A.offerB.honorC.owner（34）-WhatshouldIdoifIhadamilliondollars?-IfI____you,Iwouldgiveittomedicalresearch.A.amB.willbeC.were（35）Thereisnodoubt______theschoolhasmadetherightdecisiononthehomework.A.whyB.thatC.whether（36）Don’tforget________thewindowbeforeleavingtheroom.A.tocloseB.tohaveclosedC.havingclosed（37）WilltheAIDSpatientsbenefit______thenewdrug?A.ofB.fromC.by（38）Nothingcanmakethebravesoldier_____hiscountry.A.turnagainstB.toturnagainstC.turningagainst（39）—Didthemedicinemakeyoufeelbetter?—No.__________medicineItake,________Ifeel.A.Themost;theworstB.Themore;theworseC.Themore;worse（40）Whenreadingtheannualreport,weshouldlookout______theareaswherethecompanydidnocomplywiththeregulations.A.atB.forC.on（41）Hekeepsonhisfocuson________________money.A.makeB.madeC.making（42）Howmanyplayersdoesabaseballteam_______？A.consistofB.beresponsibleforC.setout（43）Whenstatingproblems,wecanmakea_____withthosefromlastyear.A.comparingB.compareC.comparison（44）Generallyspeaking,we’ve______someprogressthisyearindevelopingandimprovingcommunityservices.A.keptB.takenC.made（45）___________shecouldn’tunderstandwaswhyfewerandfewerwenttohimforhelp.A.ThatB.WhatC.When（46）There_____twohundreddollarstopay.A.areB.isC.were（47）Thecandidateshoulddressinamannerthatisappropriatetotheposition________heisapplying.A.forwhichB.whichC.that（48）Ilikecookingformyfriendsin______freetime.A.meB.myC.mine（49）Sheisverycareful.She_______veryfewmistakesinherwork.A.making B.makeC.makes（50）Youcantrythesemethodstokeepyourinterviewanxiety________control.A.underB.onC.with（51）______face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.Compare（52）Themeeting’sbeencanceled.Lily_______allthatwork.A.needtodoB.needn’thavedoneC.needednottobe（53）Whenyoumeetanewword,youcan_____inadictionary.A.lookitonB.lookitoverC.lookitup（54）Oneday,ourdreamswill____________reality.A.turnoutB.turnintoC.turnaway（55）-Whenwillyoucome,MondayorTuesday,John?-I’mafraid________dayispossible.Iwillbeverybusyinthesetwodays.A.everyB.eitherC.neither（56）Idon’tknow________.Ijustarrivedheretwominutesago.A.what’sgoingonB.howisgoingonC.whoisgoingon（57）IfI_____you,I_____moreattentiontotheindependentauditors’reportandfinancialstatementsintheannualreport.A.was;shallpayB.am;willpayC.were;wouldpay（58）-Lookatthestonebridge!Doyouknow______itwasbuilt?-Inthe1860s.Itisquiteold.A.whenB.whyC.how（59）ItwasLucy_____helpedmelastSunday.A.whatB.thatC.which（60）I’mafraidyou’llhavetopayus______theinconvenienceaccordingtothecontract.A.backB.offC.for（61）Remember_____________thenewspaperwhenyouhavefinishedit.A.putbackB.toputbackC.puttingback（62）Youwillgetusedto________herewhenyouhavesettleddown.A.livingB.liveC.lives（63）______youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.AlthoughB.EvenifC.As（64）WethinkthatSmithshouldbetoldabouthis______conditionassoonaspossible.A.physicB.physicsC.physical（65）TheheatingsystemofourapartmentbrokedownsoImadea______calltothecommunityservicecenter.A.discussionB.complaintC.praise（66）Ourcompanywill_____thecustomers’suggestions.A.respond B.respondingtoC.respondto（67）Undernocircumstance________totellliestothepublic.A.hecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow（68）Thereare_______soccerfansintheworld.A.threemillionsB.millionsofC.millionof（69）People______findusefulinformationfromtheannualreport.A.hadtoB.daredC.could（70）Unfortunatelythepoorgirlcan’tdoanythingbut________allherbelongingsatalowprice.A.tosellB.sellC.sold（71）Wewillprepareanotice______everyonebeforetheyhavetheexaminourcenter.A.forB.onC.with（72）Theenemyhasstrengthenedtheir______position.A.protectiveB.defensiveC.offensive（73）Let’s______ourplan.A.startB.startedC.starting（74）Marysaidtome,“IfIhadseenyourbag,I________ittoyou.”A.willreturnB.wouldhavereturnedC.couldreturn75．Weshouldkeepclose______withthepoliceofficetoprotectpeopleandproperty.A.contactB.contractC.conflict（76）Writethetelephonenumberdown____________youforget.A.oncaseB.incaseC.undercase（77）Doyouplanto______thisconferencenextyear?A.pretendB.intendC.attend（78）Thesportsmeeting_______nextmonth.A.willholdB.isgoingtoholdC.willbeheld（79）Itwasn’tuntilMondaynight_______Iweretoldthatunit5wouldbeexcluded.A.sinceB.thatC.when（80）-Areyougoingcampingthisafternoon?-Atyphooniscoming.I'mnotsure______theroadtothemountainswillbeclosed.A.whyB.whetherC.what（81）Customers______refusetofillthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.who（82）-Whyareyousoexcited?-Alaninvitedme______onatriptoTibet.A.togoB.goC.going（83）_______ofthemhasabedroomandastudy.A.EveryB.BothC.Each（84）Theypromised______thecarforus.A.repairingB.repairedC.torepair（85）YoucanchoosetowatchTVathome______goshoppingwithme.A.andB.butC.or（86）Doeshisabsence____________toyourwork?A.makeadifferenceB.takeallthecreditC.bringabout（87）I’mwritingto_______apositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor（88）Youneedto_______thosequestionnairepapersforyourcompany.A.handoutB.handinC.handon（89）Wefeel______withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worried C.surprised（90）Mywatchhasbeenlosingtimeforthepastweek.Itprobablyneeds_____.A.cleaningB.tocleanC.cleaned（91）Hiringtherightemployee________you________athousandtimesoverinhighemployeemorale.A.pays…offB.takes…offC.pays…back（92）______excitingthefootballgamewas!Manypeoplewatchedyesterday.A.WhataB.WhatanC.How（93）Wow,therearesomanyfruitsinthesupermarket.Icannotdecide______first.A.whattochooseB.whentochooseC.howtochoose（94）-Irisdidagreatjobinyouschoolthissemester,right?-Certainly.Sheis______thananyotherstudentinmyclass.A.mosthard-workingB.morehard-workingC.themosthard-working（95）Theyhavedisagreement______theplanofcelebratingthefoundingofthecommunity.A.onB.inC./（96）Theyhavelearnedabout______inrecentyears.A.severalhundredEnglishwordsB.hundredsofEnglishwordsC.hundredofEnglishwords（97）Weshouldtakethedegree________accountwhenwerecruitanewsecretary.A.withB.intoC.of（98）Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I________youitwillperformwellsoon.A.argueB.affectC.assure（99）DoyouthinkTommyis______________thetruth?A.sayingB.speakingC.telling（100）Questionnairesarenotsuitable_____somepeople.A.inB.forC.with（101）-Hi,Kate,youlooktired.What’sthematter?-I__welllastnight.A.didn’tsleepB.haven’tsleptC.don’tsleep（102）______thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget（103）Wasitlastsummer______youandyourfriendswenttoMoscow?A.whenB.thatC.which（104）Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis________theannualreport.A.basedonB.basingonC.baseon（105）Itisonlybyagreeingwiththeirviewpointand________thatyouwillresolvethesituationandsendthecustomerawayhappy.A.suggestingapossiblesolutionB.suggestapossiblesolutionC.suggestedapossiblesolution（106）Thenewyearisjust_________.A.incornerB.aroundthecornerC.outsidethecorner（107）You’dbetterhaveyourhair_____beforegoingtoyourfriend’swedding.A.cuttingB.cutC.tocut（108）Weareunder______tofinishthetaskwithinsuchlimitedtime.A.lineB.pressureC.expectation（109）Themoreinformationyoucanget,________inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe（110）Theteachertoldhisstudentsthatthesun______light.A.giveoffB.sendoffC.giveup三、阅读理解1.Passage2 Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”Onepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.综合题（25分）（1）_________ofteninfluencesthestressaroundinterviewsaccordingtothepassage?A.InterviewprocessB.Anxiety-provokingthoughtsC.Interviewers'assumptions（2）Doesonepooranswerinaninterviewinfluenceacandidatetogetajob?A.Yes.B.No.C.Notgiven.（3）Imaginingsuccesshelpacandidateto_________levelsofanxiety.A.lowerB.raiseC.equal（4）Howcanwereduceourstressaroundinterviews?A.Breathedeeply.B.Meetfriend.C.Haveabigmeal.（5）Whenshouldwegotoseeadoctoraccordingtheauthor?A.Whenweloseconfidenceinaninterview.B.Whenwefindeffectivemeasuresagainstanxietyroundinterview.C.Whenwehavetoomuchstressaroundinterview.2.Passage2Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.综合题（25分）（1）Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsat?A.Staffmembers.B.Companymanagers.C.Thosewhoaccompanythem.（2）Whenacustomershoutsrudelyatyou,youshould____________.A.arguebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer（3）Whatdoestheunderlinedsentence“Useyourearsmorethanyourmouth”mean?A.Yourmouthisnotmoreimportantforyouthanyourears.B.Youshouldlistenmorethanyouspeak.C.Youshouldtalkmorethanyoulisten.（4）Whendealingwithanangrycustomer,whichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beamused.（5）Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain,youneedn'tlistencarefully.B.Youneedn'tsaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.3.Passage2Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”Onepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.综合题（25分）（1）_________ofteninfluencesthestressaroundinterviewsaccordingtothepassage?A.InterviewprocessB.Anxiety-provokingthoughtsC.Interviewers'assumptions（2）Doesonepooranswerinaninterviewinfluenceacandidatetogetajob?A.Yes.B.No.C.Notgiven.（3）Imaginingsuccesshelpacandidateto_________levelsofanxiety.A.lowerB.raiseC.equal（4）Howcanwereduceourstressaroundinterviews?A.Breathedeeply.B.Meetfriend.C.Haveabigmeal.（5）Whenshouldwegotoseeadoctoraccordingtheauthor?A.Whenweloseconfidenceinaninterview.B.Whenwefindeffectivemeasuresagainstanxietyroundinterview.C.Whenwehavetoomuchstressaroundinterview.4.Passage2PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe'lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine's,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe'sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou'regoingtodo?综合题（25分）（1）WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.（2）WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.（3）WhichofthefollowingstatementsisTRUEaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn'tprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.（4）HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAandB.（5）Whatisthemainideaofthepassage?A.Theimportanceoftraining.B.Differenttrainingways.C.Elaine'sandMark'sworkexperience.5.Passage2Questionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyattractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon'tmakemarginstoosmall.KeepquestionsbriefandeasytounderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightorderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.Useopen-endedquestionsproperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.综合题（25分）（1）Thequestionnairecontainsfollowingelementsexcept_______?A.testB.paragraphC.address（2）Inordertokeepyourquestionnairevisuallyattractive,youshould_______.A.choosedifferentfontstylesinaquestionnaireB.writelongparagraphsinsteadofshortonesC.leaveenoughspacebetweenquestionsandsections（3）Youshouldstartyourquestionnairewith_______questionsandthenmoveto_______ones.A.general,specificB.specific,generalC.short,long（4）Whatcouldbethebesttitleforthispassage?A.DesigninganEffectiveQuestionnaireB.QuestionnaireistheBestWaytoCollectDataC.QuestionnaireBenefitsOurLife.（5）WhichofthefollowingstatementsisNOTcorrect?A.Questionnairedesignskillscanbelearnedinashorttime.B.Open-endedquestionscannotprovidemoredetailedinformation,soyou'dbetternotusetoomanyopen-endedquestionsinonequestionnaire.C.It'sworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.6.Passage2Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybu