出国旅游实用英语酒店篇课件

•

Hotel

reservation•

Check

in

to

the

hotel•

In

the

hotelcontents目录•

Check

out•

Common

vocabulary

andexpressions

used

in

hotelsHotel

reservationOnline

bookingEasy

to

useWiththeclickofabutton,customerscanbooktheirdesiredhotelonline,savingtimeandeffortFlexibilityOnlinebookingprovidescustomerswiththefreedomtochoosetheirdesiredcheckinandcheckoutdates,aswellastheoptiontocomparepricesandamenitiesacrossmultiplehotelsSecure

paymentManyonlinebookingplatformsoffersecurepaymentoptions,ensuringthatcustomers'financialinformationiskeptsafeduringthebookingprocessTelephone

bookingPersonalized

service01CustomerscanspeakdirectlywithahotelrepresentativewhocanansweranyquestionsoraddressspecificneedsImmediate

assistance02Ifcustomersaccountforanyissuesduringthebookingprocess,theycanimmediatelycontactthehotelforhelpNo

technical

requirements03Telephonebookingrequirementsnospecialtechnicalknowledgeordevices,makingitanaccessibleoptionforallcustomersBooking

in

store要点一要点二要点三Face

to

faceinteractionInstant

serviceLocal

knowledgeCustomerscanhaveadirectconversationwithahotelrepresentative,allowingforbettercommunicationandBybookinginstore,customerscansecuretheirreservationimmediately,avoidingtheriskofbeingdisappointediftheironlinebookingisnotconfirmedHotelstaffinstoresareoftenmoreknowledgeableaboutthelocalarea,providingcustomerswithvaluableinformationandsuggestionsduringthebookingprocessunderstandingoftheirneedsCheck

in

to

the

hotelHandling

check-in

proceduresArrival

at

the

hotelArrivalatthehotelandapproachthereceptiondeskPresenting

identificationHaveyouridentificationreadytopresenttothereceptionistChecking

inCompletethecheckinpaperworkandreceiveyourroomkeyInquiry

about

in

house

facilitiesAskaboutthehotel'sfacilitiesandservicesduringcheck-inRoom

requirements

and

upgradesRoom

type

selectionSpecial

requestsChoosethetypeofroomthatbestsuitsyourneedsandbudgetLetthereceptionistknowifyouhaveanyspecificrequirementsforyourroomConfirmation

of

roomdetailsUpgrade

optionsIfyouwishtoupgradeyourroom,askabouttheavailableoptionsandpricesVerifyyourroomnumber,checkoutdate,andanyotherrelevantinformationHotel

facilities

and

servicesHotelamenities:Inhouseservices:LearnabouttheservicesHotelpolicies:Beawareofthehotel'spoliciescheckingouttime,checkoutprocedures,andanyspecificrulesorregulationsGuestrelationshipsandassistance:Contacttheguestrelationshipsdeskifyouneedassistanceorhaveanyquestionsaboutthehotel'sfacilitiesorservicesFamiliarizeyourselfwiththeamenitiesavailableatthehotel,suchashotels,bars,fitnesscenters,pools,andmoreprovidedbythehotel,includingroomservices,laundry,valetparking,andmoreIn

the

hotelCatering

servicesOrdering

breakfastLearnhowtoorderbreakfastinthehotel,includingthetypesoffoodavailableandhowtospecifydietarypreferencesDining

in

the

restaurantKnowhowtomakeareservation,chooseatable,orderdishes,andpaythebillintheonsiterestaurantUsing

the

room

serviceUnderstandhowtoorderroomservice,includingthemenuoptionsanddeliverytimesLaundry

services01

0203Folding

clothsUsing

the

laundrymachinesIoning

clothsLearnhowtofoldclothsproperlyaftertheyarewashed,toensuretheyarereadyforuseagainUnderstandhowtousethehotel'slaundrymachines,includingloadingandunloadingcloths,addingagents,andoperatingthemachinesKnowhowtoironclothstoremovewrinklesandrestoretheiroriginalappearanceIn

hotel

shoppingShopping

in

the

gift

shop010203Understandhowtonavigatethehotel'sgiftshop,includingthetypesofsouvenirsandotheritemsavailableUsing

the

online

shopping

serviceLearnhowtousethehotel'sonlineshoppingservicetopurchaseitemswithoutleavingyourroomPurchasing

duty

free

itemsKnowhowtoidentifydutyfreeitemsinthehotelandunderstandthetaxfreebenefitsassociatedwiththemCheck

outEarly

check

outReasonTheguestmayneedtoleavethehotelearlytocatchaplane,train,orotherurgentmatters.DefinitionEarlycheck-outreferstotheguestleavingthehotelbeforethecheck-indeadline.HandlingmethodHotelsusuallyhandleitbasedontheactualcheck-intimeandhotelregulations,andmaychargeacertainfee.Delayed

check

outDefinitionDelayedcheck-outreferstoguestsleavingthehotelbeyondthenormalcheck-outtime.ReasonItmaybeduetotheguestforgettingthecheck-outtime,travelingoutside,andotherreasons.Handling

methodHotelsusuallychargeadditionalfeesbasedonthedelaytime,buttherearealsosomehotelsthatofferfreedelayedcheck-outservices.Billing

issuesDefinitionReasonHandlingmethodCheckout

issue

refers

to

theItmaybeduetobillingerrors,unclear

service

fees,

or

otherreasons.Guests

can

communicate

withsituationwheregueststhe

hotel

front

desk

to

resolvebilling

issues

and

ensuretransparent

and

reasonableexpenses.encounter

billing

issues

whenleavingthehotel.Common

vocabularyand

expressions

usedin

hotelsVocabulary

of

hotel

room

typesSingle

RoomAroomforoneperson,usuallywithasinglebedDouble

RoomFamily

RoomAroomforafamily,usuallywithmorethanonebedAroomfortwopeople,usuallywithtwobedsTriple

RoomTwin

RoomAroomforthreepeople,usuallywiththreebedsAroomwithtwosinglebedsVocabulary

of

Hotel

Facilities

and

ServicesPool