世界银行-2023财年中非共和国国家意见调查报告

PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorized

ed

FY2023CentralAfricanRepublic

CountryOpinionSurveyReport

ECRBusinessIntelligenceTeam|November2023

Acknowledgements

TheCentralAfricanRepublic(C.A.R)CountryOpinionSurveyispartoftheCounty

OpinionSurveyProgramseriesoftheWorldBankGroup.Thisreportwaspreparedby

theBusinessIntelligence(BI)team,ledbyJoséDeBuerba(SeniorExternalAffairs

Officer)andSvetlanaMarkova(SeniorExternalAffairsOfficer).YuliaDanilina,Jessica

Cameron,NanLin,andSofyaGubaydullinaoversawthedesign,reporting,and

analysis.NoreenWambuiandIrinaPopovaprovideddatasupport.

BIacknowledgesthesignificantcontributionfromtheCentralAfricanRepubliccountry

teamandindependentfieldingconsultant,FrancoisBatawaligba.Inparticular,BIis

gratefulforthesupportfromPisteurpitsBorisMartialNgouagouni(ExternalAffairs

Associate)whocoordinatedthesurvey-relatedactivitiesfromBangui,CentralAfrican

Republic.

Contents

Objectives

MethodologyOverview

OverallContext

OverallAttitudesTowardtheWorldBankGroup

WorldBankGroup’sSupportinDevelopmentAreas

WorldBankGroup’sWorkandEngagementontheGround

CommunicationandOutreach

SampleDemographicsandDetailedMethodology

3

Objectives

ThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersintheCentralAfricanRepublicperceivetheWBG.Thesurveyexploredthefollowingquestions:

1.OverallContext:HowfamiliararetheywiththeWBG?HowmuchdotheytrusttheWBG?

2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBGwhenitcomestoitseffectiveness,

relevance,alignmentwiththeCentralAfricanRepublic’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?

3.DevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?Havetheprioritieschangedoverthepastthreeyears?HoweffectiveistheWBGperceivedtobeintheseareas?

4.EngagementandWorkontheGround:HowistheWBGperceivedasadevelopmentpartner?Areopinionsimprovingordeclining?

5.CommunicationandOutreach:Whatarethepreferredcommunicationchannelsandwhichchannelsare

reportedtobeusedthemost?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?

6.MessageRecall:WhatkeytopicsthattheWBGcommunicatesdostakeholdersrecall?IstherearelationshipbetweenmessagerecallandviewsoftheWBG’swork?

4

MethodologyOverview

.FieldedMay2023throughJune2023

.413potentialparticipantswereinvitedtocompleteamostlyquantitativesurvey

.Respondentscompletedthequestionnairesonlineortheyreceiveditbycourierandreturneditaccordingly

.ThelistofnameswasprovidedbytheWBGcountryteam

.Processmanagedonthegroundbyanindependentfieldingconsultant

.TheonlinesurveyplatformwasmonitoredandmanagedbytheCOSteam

.258participants(62%responserate)

.70%currentlycollaboratewiththeWBG

.ComparedtoFY20CountrySurvey

.257participants(64%responserate)

.Respondentsreceivedthequestionnaireviaacourierandreturneditaccordingly.

.37%collaboratedwiththeWBG

Click

here

fordetailsoftheSampleDemographicsandMethodology

GovernmentInstitution

OfficeofthePresident/PrimeMinister/Minister

CivilSocietyOrganization

Media

LocalGovernmentOffice

PrivateSector

Bilateral/MultilateralAgency

OfficeofaParliamentarian(National

Assembly,Legislativebody)

Academia

Other

15%

14%

8%

7%

7%

7%

4%

4%

2%

33%

Q

5

Whichofthefollowingbestdescribesyourcurrentaffiliation?

(Selectonly1response)(PercentageofRespondents,N=247)

6

OverallContext

Q

FamiliaritywiththeWorldBankhasImproved

.Yearcomparison:Respondentsinthisyear’sCountry

Surveyreportedstatisticallysimilarlevelsoffamiliaritywith

theWBGasinFY20:

Meanfamiliarity:FY23=6.5

FY20=6.9

.CollaborationwiththeWBG:RespondentswhocollaboratewiththeWBGreportedsignificantlyhigherlevelsoffamiliarity

withtheinstitution’swork:

Meanfamiliarity:CollaboratewithWBG=7.2

Donotcollaborate=5.2

.StakeholderAnalysis:Respondentsfrombilateral/

multilateralagenciesreportedsignificantlyhigherlevelsof

familiarity(mean=7.8),whereaslocalgovernment

respondentsindicatedthelowestlevelsoffamiliarity(mean=4.9)

HowfamiliarareyouwiththeworkoftheWorldBankGroupinC.A.R?Scale:1Notfamiliaratall–10Extremelyfamiliar(N=243)

Significantdifferencesbetweenstakeholdergroups

AllRespondents

Bilateral/MultilateralAgency

GovernmentPrincipals

GovernmentInstitution

PrivateSector

CivilSocietyOrganization

Media

LocalGovernment

6.5

7.8

6.9

6.8

6.6

5.9

5.5

4.9

12345678910

MeanRatingofFamiliarity

Note:GovernmentPrincipalsincludesOfficeofthePresident,

7

PrimeMinister,Minister,andOfficeofaParliamentarian(National

Assembly,Legislativebody)

Q

TheWorldBankistheMostTrustedInstitutioninthe

CentralAfricanRepublic

TheWBGremainedthemosttrustedinstitutionintheC.A.R.

Thenational/localgovernment,theInternationalMonetaryFund(IMF),andBEACwereamongthetoptrustedinstitutions.In

contrast,theUnitedNations(UN),privatefoundations,andyouthorganizationsweretheleasttrustedamongthe

institutionsstudied.

.Ofnote,ratingsoftrustfortheWorldBank,thenational/localgovernment,theIMF,BEAC,theprivatesector,civilsociety,andtheUNweresignificantlyhigherinFY23thaninthe

FY20survey.

.Inthisyear’ssurvey,70%ofrespondentsindicatedthattheycollaboratedwiththeWBGasopposedtojust37%inFY20.Whenexaminingtheratingsamongthosewhocollaborate

withtheWBG,respondentsinFY23ratedtheirtrustintheseorganizationssignificantlyhigherthaninFY20,exceptfor

theWBGandtheUN.

TheWorldBankGroup*

Thenational/localgovernment*

TheInternationalMonetaryFund*

BankofCentralAfricanStates(BEAC)*

Regionaldevelopmentbanks

Academia

Privatesector*BilateralorganizationsFaith-basedinstitution

Parliament/legislativebranch

Localcollectives

Civilsociety(e.g.,NGOs,CBOs)*TheUnitedNations(UN)*

PrivateFoundations

Youthorganizations

Towhatextentdoyoutrusteachofthefollowinggroupstodowhatisright?

Scale:1Tonodegreeatall–10Toaverysignificantdegree(FY23N=~188;FY20N=~192)

*Significantlydifferentbetweenyears

8.3

8.0

7.8

7.5

7.3

7.0

6.9

6.8

6.7

6.6

6.6

6.4

6.3

6.0

5.9

FY23

FY20

6.7

6.5

5.4

5.8

5.8

7.8

7.0

7.0

5.4

7.5

8.09.010.0

1.02.03.04.05.06.07.0

MeanRatingofTrust

8

9

OverallAttitudestowardtheWorldBankGroup

Relevance

Effectivenessinachievingresults^

Alignmentwiththedevelopmentpriorities

FY23

FY20

Influencesthedevelopmentagenda

Endextremepoverty

KeyPerformanceIndicatorsRemainedConsistentwithFY20

Q

InFY23,respondents’perceptionsofWBG’srelevance

tocountryneeds,alignmentwiththedevelopmentpriorities,effectivenessinachievingresults,and

influenceonthedevelopmentagendaintheC.A.R.remainedverypositiveandconsistentwithFY20.

TheWBGcurrentlyplaysarelevantroleindevelopmentinC.A.R.

Scale:1Stronglydisagree–10Stronglyagree

HoweffectivehastheWBGbeeninachievingdevelopmentresultsinC.A.R?Scale:1Noteffectiveatall–10Veryeffective

TheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforC.A.R.Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoestheWBGinfluencethedevelopmentagendainC.A.R?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

TheWorldBankGroup’sworkhelpsendextremepovertyinC.A.R.

Scale:1Stronglydisagree–10Stronglyagree

^ComparedtoameanscoreofthetwoquestionsaskedinFY20:"Overall,pleaserateyourimpressionoftheWBG’seffectivenessinCAR.

Scale:1Noteffectiveatall–10Veryeffective;TowhatextentdoestheWBG’sworkhelptoachievedevelopmentresultsinCAR?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

8.1

8.1

7.7

7.5

7.6

7.7

7.4

7.2

7.0

12345678910

MeanRating

10

11

8.3

8.6

8.3

9.2

7.3

9.0

7.1

8.2

8.38.1

8.3

7.9

8.0

8.1

8.0

7.9

8.0

8.4

6.5

7.5

8.4

7.7

8.2

8.17.9

7.0

7.1

6.8

6.4

7.6

8.48.2

7.2

6.9

7.7

Q

Stakeholders’ViewsVaried

GovernmentPrinciples

GovernmentInstitution

Local

Government

Bilateral/

Multilateral

Agency

CivilSociety

PrivateSector

*Significantlydifferent

betweenstakeholder

groups

onthePerceptionsof

Trust*

WBG’sKeyPerformance

Respondentsfrombilateral/multilateralagenciesandthe

privatesectorprovidedsignificantlyhigherratingsforthe

Relevance

trustintheWBG.Incontrast,respondentsfromthemedia

gavesignificantlylowerratings(mean=7.1)oftrust(this

stakeholdergroupalsoindicatedsignificantlylowerlevelsof

familiaritywiththeWBG).

Effectivenessinachievingresults*

Meanwhile,respondentsfromcivilsocietyindicated

significantlylowerlevelsoftheWBG’seffectivenessin

achievingresults.IntermsoftheWBG’sinfluenceonthe

developmentagenda,governmentprincipalsreportedthe

lowestratingsamongallstakeholdergroups.

Alignmentwiththe

development

priorities

Note:GovernmentPrincipalsincludedrespondentsfromOfficeofthe

President,PrimeMinister,Minister,andOfficeofaParliamentarian

(NationalAssembly,Legislativebody).

TowhatextentdoyoutrusttheWBGtodowhatisright?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

Influencesthe

developmentagenda

TheWBGcurrentlyplaysarelevantroleinthedevelopmentinC.A.R

Scale:1Stronglydisagree–10Stronglyagree

HoweffectivehastheWBGbeeninachievingdevelopmentresultsininC.A.R?

Scale:1Noteffectiveatall–10Veryeffective

TheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforC.A.R.

Scale:1Stronglydisagree–10Stronglyagree

12345678910

MeanRating

TowhatextentdoestheWBGinfluencethedevelopmentagendaininC.A.R?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

12

Q

OverallRatingsforIndicatorQuestions

Yearcomparison:Respondentsinthisyear’sCountrySurveyreportedsignificantlyhigheraggregatedmeanratingsfortheindicatorquestionscomparedtoFY20:

Meanoverallratings:FY23=7.8

FY20=7.2

CollaborationwiththeWBG:Respondentswho

collaboratewiththeWBGgavesignificantlyhigher

ratingsacrosstheaggregatedindicatorquestions

comparedtorespondentswhodonotcollaboratewiththeWBG.

Meanrating:CollaboratewithWBG=8.1

Donotcollaborate=7.2

Stakeholderanalysis:Respondentsfromlocal

governmentandbilateral/multilateralagencies(mean=8.2forboth)hadthehighestmeanratingsofthe

aggregatedresponsestothetwelveCOSindicatorquestions,whereasrespondentsfromtheprivatesectorandcivilsocietyhadrelativelylowerratings(mean=7.3and7.5,respectively).

Collaborationwiththenational/federalgovernment

TowhatextentdoyoutrusttheWBGtodowhatisright?*

Collaborationwithotherdonorsanddevelopmentpartners

TheWBGcurrentlyplaysarelevantrolein

developmentinC.A.R.

HowsignificanttheWBG'sknowledgeworkcontributetodevelopmentresultsinC.A.R?*

Responsivenesstoneeds*

HoweffectivehastheWBGbeeninachieving

developmentresultsinC.A.R?

TheWBG’sworkiswellalignedwithdevelopmentprioritiesforC.A.R.

TowhatextentdoestheWBGinfluencethe

developmentagendainC.A.R?

Collaborationwithprivatesector*

Collaborationwithcivilsociety*

AccesstoWBGstaffandexperts*

MeanRatingsforthetwelveCOSIndicatorQuestionsbyStakeholderGroupsonaScalefrom1to10.Theseselectedindicatorsarelistedattheendofthisreport.

MeanRating

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8.3

8.3

8.3

7.8

8.2

7.8

8.1

8.1

7.2

7.8

6.3

7.5

7.6

7.7

7.4

7.2

7.3

6.3

7.1

FY23

5.8

FY20

6.7

5.7

8.1

7.7

*significantlydifferentbetweenyears

13

WorldBank’sSupportinDevelopmentAreas

Q

DevelopmentAreasforWBGFocus

Transport,watersupplyandsanitationinfrastructure,andhealthwereidentifiedasthetopareaswherestakeholders

wouldliketheWBGtofocusitsresources,followedbyeducationandagriculture.Thepercentageofrespondentsemphasizing

theimportanceofWBGsupportinthetransportandhealthsectorshas

increasedsignificantlycomparedtoFY20(FY20=31%and17%,respectively).

Inaddition,thepercentagesof

stakeholdersemphasizingwatersupplyandsanitationanddigitaldevelopmentaskeyprioritieshavealsoincreased

substantially,risingfrom4%and3%,respectively,inFY20.

Water

supply

Transportandsanitationinfrastructure

Significantincreasein prioritycomparedtoFY20;anditisthetoppriorityfortheprivate sectorrespondents(88%)inFY23.

Health

Education

Agricultureandfoodsecurity

Energy/ExtractivesPublicsectorgovernanceJobcreation/employmentGenderequity

DigitalDevelopment^

UrbandevelopmentPrivatesectordevelopmentJudiciaryreform

Crimeandviolence

Environment/Naturalresourcemanagement ClimatechangeMacroeconomicstabilityTourismdevelopment

FinancialmarketsdevelopmentSocialInclusion

Youthdevelopment SocialprotectionRegionalintegrationTrade

DisasterriskmanagementDebtsustainability

63%

55%

#1priorityinFY20

42%#2priorityinFY20

22%

22%

18%

17%

15%

13%

11%

10%

9%

8%

8%

7%

7%

6%

6%

6%

5%

4%

4%

^comparedto“Informationand

communicationstechnology”inFY20

Significantincreasein

prioritycomparedtoFY20

53%

49%

33%

3%

I

WhichareasshouldtheWBG(PercentageofRespondents,

14

prioritizeinitsworkinC.A.Rtohavethemostimpactondevelopmentresultsinthecountry?(Choosenomorethan5)N=208)

Debtsustainability

PublicsectorgovernanceMacroeconomicstability*Regionalintegration*

Trade*

Privatesectordevelopment*Crimeandviolence

Jobcreation/employment

FY23

FY20

EffectivenessofWBG’s

SupportinSectoralAreas

TheWBG’sworkinhumancapital(health,education)anddebtsustainabilityreceivedthehighestratingsofeffectivenessintheC.A.R.RatingsoftheWBG’sworkinseveralsectorssignificantlyincreasedthisyearcomparedtoFY20,

includingtopprioritysectorssuchashealth,education,transport,agriculture,

energy,anddigitaldevelopment.

HumanDevelopment

Health*

Education*Genderequity

Socialprotection

SocialInclusion*

8.5

6.9

8.1

7.3

6.9

6.2

6.7

6.1

6.5

5.7

FY23

FY20

Infrastructure

*Significantlydifferent

betweenyears

Transport*

Energy/Extractives*DigitalDevelopment*Urbandevelopment

Watersecurity

FY23

FY20

7.4

6.2

7.2

6.2

6.5

5.6

6.1

5.8

6.2

12345678910

MeanRatingofEffectiveness

Finance/Institutions/EconomicGrowth

8.0

7.6

7.1

7.1

6.9

6.7

6.2

5.8

6.3

5.3

5.9

5.0

5.9

7.1

EnvironmentalSustainability

Agricultureandfoodsecurity*^

Environment/Naturalresourcemanagement

Climatechange*

7.3

6.5

5.4

5.8

5.4

6.0

FY23

FY20

12345678910

MeanRatingofEffectiveness

Q

HoweffectivedoyoubelievetheWBGisintermsoftheworkitdoesinthefollowingareasofdevelopmentinC.A.R?Scale:1Noteffectiveatall–10Veryeffective(IfyouhaveNOexposureto/experienceinworkinginanyofthesectorslistedbelow,pleaserespond“Don’tknow”)^ThemeanofeffectivenessofagriculturedevelopmentandfoodsecurityaskedinFY20wastakenforthiscomparisonanalysis.

15

16

WorldBankGroup’sWorkandEngagementonthe

Ground

Q

FY23

FY20

PerceptionsofWBGResponsivenessandAccessibilityImproved

InFY23,respondentsreportedsignificantlymorepositive

perceptionsoftheWBG’sresponsivenesstocountry

Responsivenesstoneeds*

needsandaccessibilityofWBGstaffthaninFY20.

.Governmentprincipalsgavethehighestratingsforthe

WBG’sresponsivenesstoneeds(mean=8.3),while

AccesstoWBGstaffandexperts*

respondentsfromthemediaindicatedsignificantlylower

ratings(mean=6.8).

TowhatextentistheWBGaneffectivedevelopmentpartnerinC.A.R,intermsofeachofthefollowing?Scale:1Tonodegreeatall–10Toaverysignificantdegree*Significantlydifferentbetweenyears

7.8

6.3

5.7

6.7

12345678910

MeanRating

17

FY23

FY20

Q

TheWBGIncreasinglySeenasEffectivelyCollaboratingwiththePrivateSectorandCivilSociety

TheWBG’scollaborationwiththenational/federalgovernmentandotherdonorsanddevelopment

partnersreceivedthehighestratingfromrespondents.

InFY23,respondentsperceivedtheWBGas

collaboratingsignificantlymoreeffectivelywiththeprivatesectorandcivilsocietythaninFY20.

TheNational/FederalGovernment

OtherDonorsandDevelopmentPartners

RegionalDevelopmentBanks

PrivateSector*

Media

CivilSociety*

Academia

Parliament/LegislativeBranch

LocalGovernment

8.3

8.3

8.2

7.9

7.3

7.3

7.1

6.7

6.6

6.4

6.3

5.8

7.8

12345678910

MeanRating

18

TowhatextentistheWBGaneffectivedevelopmentpartnerinC.A.R,intermsofcollaboratingwiththefollowing

groups?Scale:1Tonodegreeatall–10Toaverysignificantdegree

*Significantlydifferentbetweenyears

Q

StakeholderswanttheBanktoCollaborateMorewiththeGovernmentsandthePrivateSector

Respondentsinthisyear’ssurveyindicatedthattheWBGshouldcollaboratemorewith

thenational/localgovernment.

Stakeholdersalsoprioritizeincreased

collaborationwiththeprivatesector(40%inFY23comparedto29%inFY20).

TheNational/LocalGovernment

PrivateSector

LocalCollectives

CivilSociety

Academia

RegionalDevelopmentBanks

Media

BankofCentralAfricanStates(BEAC)Parliament/LegislativeBranchBilateralOrganizations

TheUnitedNations

OtherDonorsAndDevelopmentPartners

Other

PeaceKeepingForcesTheInternationalMonetaryFund

Faith-BasedInstitution

40%

32%

29%

17%

15%

13%

11%

9%

7%

6%

5%

5%Localgovernment

respondentswere

4%significantlylikelyto

choosethisresponse

4%option(22%)than

otherstakeholder

3%groups

WhichTHREEofthefollowinggroupsshouldtheWBGcollaboratewithmoreinC.A.R?(Choosenomorethan3)

(PercentageofRespondents,N=239)

86%

19

20

CommunicationandOutreach

Radio

Television(TV)

78%

39%

78%

54%

23%

19%

15%15%

FacebookWhatsAppTwitterInstagramLinkedInYouTube

Socialmedia

33%

Newspapers

Event/conference/seminar

WBGWebsite

DirectcontactwithWBGstaffDirectmessaginge-Newsletters

Other

Blogs

Podcasts

Q

Morethan8in10RespondentsEngagedwiththeWBGintheLast30Days

82%ofrespondentsrecalledhearingorseeingsomethingabouttheWBGinthelast30days.RespondentswhocollaboratedwiththeWBGweremorelikelytorecallsomething(89%)thanthosewhodidnotcollaboratewiththeWBG(67%).

Overthree-quartersofrespondentsreportedobtainingthisinformationthroughradio.Additionally,respondentsfrequentlyrecallmessagesabouttheWBGviatelevisionandsocialmedia.Amongrespondentswhoselected“Socialmedia”,themostused

platformwasFacebook.

28%

22%

18%

16%

12%

10%

4%

3%

3%

DoyourecallseeingorhearinganythingabouttheWBGinthelast30days?(N=246)

21

Wheredoyourecallseeingorhearingthisinformation?(Checkallthatapply)(PercentageofRespondents,N=201)

Whatsocialmediaplatformsdoyourecallseeingthisinformationon?(Checkallthatapply)(PercentageofRespondents,N=117)

worktostrengthenhumancapitalthroughimprovinghealthcare,nutrition,education,jobs,andskills

workorresearchonfoodinsecurity

workorresearchonrebuildingtrustbetweencitizensandthestatetocreateanewsocialcontractinC.A.R

worktoimprovegenderequityandempowerwomenandgirls

workorresearchonenergy

workorresearchonclimatechangeworktohelpalleviatetheimpactsoftheCOVID-19pandemic

worktoprovidedebtrelieffordevelopingcountries

globaleconomicforecasts

worktocreatemoreandbetterjobs

WBGworktohelpreduceregionalsecuritythreats

Other

48%

Q

TheWBG’sWorkonStrengtheningHumanCapitalwastheMostCommonlyRecalledTopic

RespondentsmostfrequentlyrecalledthatWBGworkstostrengthenhumancapitalthroughimprovinghealthcare,nutrition,education,jobs,andskills.Followingthatwasitsworkandresearchonfoodinsecurity,rebuildingtrustbetweencitizensandthestate,andimprovinggenderequity.

TheWorldBankGroup…

37%

36%

36%

33%

31%

31%

27%

26%

25%

17%

9%

22

Whattopicswereincludedinwhatyousaworheard?(Checkallthatapply)(PercentageofRespondents,N=197)

Diminishedwatersupplyforpeopleandtheeconomy

Unsafedrinkingwater

Landandforestdegradation

MorefrequentandseverefloodsDecreasedcropyields/foodinsecurity

Lossofjobs

Extinctionofplant/animalspecies

Effectsonpublichealth

Increaseinnaturaldisasters

Morefrequentandseveredroughts/heatwaves

Increaseerosionofshoreline

Forestfires

Airpollution

Climate-drivenmigration

Q

ClimateChangeCommunicationscanbeMoreImpactfulwhenRelatedtoStakeholders’TopConcerns

Approximately6in10respondentswereveryconcernedaboutthediminishedwatersupplyforpeopleandtheeconomyandunsafedrinkingwaterwhenitcomestothepotentialimpactsofclimatechangeintheCentralAfricanRepublic.ThesekeyareasofconcernshouldbetakenintoconsiderationtomakecommunicationsaboutclimatechangemoreimpactfulinC.A.R.

NotatallAlittleSomewhatconcernedVeryconcerned

58%

57%

45%

43%

42%

40%

38%

38%

37%

35%

34%

31%

29%

22%

23

Whatisyourlevelofconcernforeachofthepotentialimpactsofclimatechangeasitaffectsyourcountry?(PercentageofRespondents,N=~236)

MessageRecallLeadstoMessageAgreementandMorePositivePerceptionsoftheWBG

Respondentswhorecalled

seeingorhearingsomething

abouttheWBGinthelast30

daysreportedsignificantly

higherlevelsofagreementwithmessagesregardingtheWBG’scommitmenttocomprehensivedebtsolutions,addressing

foodcrisis,ensuringtransitiontodiversifiedandcleaner

sourcesofenergy,mitigatingclimatechallenges,and

creatingmoreandbetterjobsintheC.A.Rcomparedtothosewhodidnotrecallseeingor

hearinganything.

Thesefindingssuggestthatrespondentswhohave

greaterexposureto

informationabouttheWBG,orwhoactivelyengagewithWBGstaffandknowledge

workarealsomorelikelytoholdmorepositiveviews

abouttheWBG’swork.

TheWorldBankGroup…

isworkingwithgovernments,theprivatesector,and

otherpartnerstosupportcriticalfacilitiesduringthe

COVID-19pandemic

iscommittedtocomprehensivedebtsolutionsthatbringrealbenefitstopeopleinpoorcountries.*

helpsaddressthecurrentfoodcrisisandenablesgreaterpreparednesstofuturefoodsecuritycrises*

supportscountriestoensuretransitiontomorediversifiedandcleanersourcesofenergy*

helpsstrengthenhumancapitalinC.A.Rthrough

improvinghealthcare,nutrition,education,jobs,and

skills.

helpsC.A.Rboostclimateresilienceandmitigatetheeffectsofclimatechallenges.*

helpscreatemoreandbetterjobsinC.A.R.*

helpsC.A.Rrebuildtrustbetweencitizensandthestate

tocreateanewsocialcontract.

helpsimprovegenderequityandempowerwomenand

girlsinC.A.R.

8.0

8.0

7.9

6.5

6.6

7.9

7.1

7.7

7.1

7.3

6.4

7.0

5.3

7.0

6.5

7.0

7.0

7.9

Heardabout

theWBGin

last30days

Didnothear

aboutthe

WBGinlast

30days

12345678910

MeanRating

Q

DoyourecallseeingorhearinganythingabouttheWBGinthelast30days?*Significantlydifferentbetweenrecallyes/no

Towhatextentdoyouagreewiththefollowingstatements:Scale:1Tonodegreeatall–10Toaverysignificantdegree

24

25

SampleDemographics

andDetailedMethodology

26

professionally

collaborate/work

withtheWBGin

yourcountry?

(N=233)

Yes70%

Whichofthe

followingagencies

oftheWBGdo

youprimarily

collaborate/work

withinC.A.R?

(N=116)

WorldBank

(IDA)

IFC

MIGA

96%

2%

3%

SampleDemographics

Whichofthefollowingbestdescribesyour

currentaffiliation?(N=247)

No30%

Currently,doyou

GovernmentInstitution

OfficeofthePresident/PrimeMinister/Minister

CivilSocietyOrganization

Media

LocalGovernmentOffice

PrivateSector

Bilateral/MultilateralAgency

OfficeofaParliamentarian(National

Assembly,Legislativebody)

Academia

Other

15%

14%

8%

7%

7%

6%

4%

4%

2%

33%

27

Male69%

SampleDemographics

No30%

Currently,doyou

professionally

collaborate/work

What’syourgender?

(N=248)

withtheWBGin

yourcountry?

Yes70%

(N=233)

Female

31%

Whichofthe

followingagencies

oftheWBGdo

youprimarily

collaborate/work

withinC.A.R?

(N=116)

WorldBank

(IDA)

IFC

MIGA

96%

2%

3%

28

DetailedMethodology

FromMay2023toJune2023,atotalof413stakeholdersoftheWBGinC.A.R.wereinvitedtoprovide

theiropinionsabouttheWBG’sworkinthecountrybyparticipatinginaCountryOpinionSurvey(COS).AlistofpotentialparticipantswascompiledbytheWBGcountryteam.Participantsweredrawnfromthe

OfficeofthePresident,PrimeMinister,Minister,OfficeofaParliamentarian(NationalAssembly,Legislativebody),GovernmentInstitutions,LocalGovernments,Bilateral/MultilateralAgencies,PrivateSector,Civil

Society,Academia,andtheMedia.

Ofthesestakeholders,258participatedinthesurvey(62%responserate).Respondentsreceivedthequestionnairesviacourierandreturnedthemaccordinglyortheycompletedthequestionnairesonline.

Theresultsofthisyear’ssurveywerecomparedtotheFY20COSSurveywitharesponserateof64%(N=257).

ComparingresponsesacrossCountrySurveysreflectschangesinattitudesovertime,butalsochangesinrespondentsamples,changesinmethodology,andchangestothesurveyinstrumentitself.Toreducetheinfluenceofthelatterfactor,onlythosequestionswithsimilarresponsescales/optionswereanalyzed.

Additionally,thisyear,theCOSprojectutiliz