酒店英语课件unit

HotelEnglishCoursewareUnit目录contentsBasicknowledgeofhotelEnglishHotelfrontdeskserviceEnglishHotelRoomServiceEnglishEnglishforHotelCateringServicesHotelBusinessCenterServiceEnglishEnglishforHotelLeisureandEntertainmentServicesBasicknowledgeofhotelEnglish01AroominthehotelwhereguestsstayGuestroomAstyleofdiningwherefoodispreservedonatableorcounterandguestscanhelpthemBuffetTheprocessofregistrationandreceivingaroomkeyatthehotelCheckinTheprocessofsettingthebillandleavingthehotelCheckoutThefrontdeskwhereguestscancheckin,checkout,andgetinformationaboutthehotelReceipt0201030405CommonEnglishvocabularyusedinhotelsCommonEnglishphrasesusedinhotels"Couldyoupleaseshowmetomyroom?""Whattimedoesthebreakfastbufferopen?""Goodmorning,I'dliketocheckin.""WhereisthenearestATM?""Ineedawakeupcallat7am,please."在此添加您的文本17字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字Guest:"I'mcheckingouttomorrow,doIneedtoleavemykeyatthereception?"Receiver:"Yes,youcanleaveyourkeyatthefrontdesk.Wewillalsoneedtosettleyourbill."Guest:"Couldyoupleasetellmehowtogettothegym?"Receiver:"Sure,theGymislocatedonthesecondfloor.Youcantaketheelevatorfromthelobby."Guest:"Whattimedoestheshuttlebusleavefortheairport?""Theshuttlebusleaveseveryhouronthehour.Thenextoneleavesat10am."CommonEnglishconversationsinhotelsHotelfrontdeskserviceEnglish02GreenguestswarmandprofessionalQuicklyandefficientlyhandlecheckinproceduresAssistguestswiththeirluggageandensureasmoothcheck-inexperienceReceivecompanyInquiryaboutguests'roompreferencesandmakeappropriaterecommendationsConfirmreservationdetails,includingcheckinandcheckoutdates,roomtype,andspecialrequestsInformguestsofanychangesorcancellationstotheirreservationpromptandcourseRoomreservationAnswerincomingcallspromptandpolitelyDirectcallstotheappropriatedepartmentsorindividualsAssistguestswiththeirphonecalls,includingmakingoutgoingcallsandhandlinganycommunicationissuestheymayaccountforTelephonesupportHotelRoomServiceEnglish03Summary:ProvideadetailedintroductiontothefacilitiesandcharacteristicsofhotelroomsRoomIntroductionRoomIntroductionDetaileddescriptionRoomtype:Introducegueststothedifferenttypesofroomsofferedbythehotel,suchassinglerooms,doublerooms,suites,etc.,aswellasthecharacteristicsandtargetaudienceofeachtypeofroom.RoomFacilities:Introducethefacilitiesintheroom,suchasabed,bedsidetable,wardrobe,TV,airconditioning,etc.,andhowtousethesefacilities.Roomservice:Introducetheadditionalservicesprovidedbytheroomtoguests,suchasfreeWiFi,freemineralwater,breakfastdelivery,etc.Summary:IntroducethetimeandcontentofroomcleaningservicesRoomcleaningserviceDetaileddescriptionServicetime:Informguestsoftheroomcleaningservicetime,suchasthetimefromwhattimetowhattimeeveryday,orcleanaccordingtoguestrequirements.Servicecontent:Introducethecleaningservices,suchaschangingsheetsandtowels,cleaningthebathroom,bathroom,etc.,aswellastheprecautionsthatcustomersneedtopayattentiontoduringthecleaningprocess.RoomcleaningserviceSummary:GuidegueststousethefacilitiesintheroomcorrectlyUseofguestroomfacilitiesUseofguestroomfacilitiesDetaileddescriptionTVusage:GuideguestsonhowtousetheTVintheroom,includingturningontheTV,switchingchannels,adjustingvolume,etc.Airconditioningusage:Guideguestsonhowtoadjustthetemperatureintheroomandhowtoavoidtheoccurrenceofairconditioningdiseases.Otherfacilities:Guideguestsonhowtouseotherfacilitiesintheroom,suchasaphone,minibar,coffeemachine,etc.Atthesametime,guestsshouldalsoberemindedtopayattentiontoenergyconservationandfacilityprotection.EnglishforHotelCateringServices04OrderingfoodanddrinksTheabilitytoorderfoodanddrinksinEnglishisessentialforhotelcateringservicesThisincludesunderstandingmenuitems,specialties,andtheabilitytoplaceordersinarestaurantorbarsettingOrderingspecialrequestsGuestsmayhavedietaryrestrictions,allowances,orotherpreferencesthatrequirespecialattentionTheabilitytounderstandandcommunicatetheserequestsiscrucialforguaranteeingguestsatisfactionOrderingservicesHotelguestsmayneedadditionalservicessuchasroomservice,cateringforevents,ortakeoutoptionsTheabilitytocommunicatetheserequestseffectivelyinEnglishisessentialforensuringguestsatisfactionOrderserviceReservationbooking:HotelguestsmayneedtomakereservationsforarestaurantinadvanceTheabilitytounderstandandconfirmreservationdetails,includingdate,time,partysize,andanyspecificrequests,iscriticalforguaranteeingasmoothdiningexperienceReservationschangesandcancellations:GuestsmayneedtochangeorcanceltheirreservationsTheabilitytohandletheserequestsprofessionallyandcourageouslyisessentialformaintainingguestsatisfactionTablemanagement:Tablemanagementinvolvesseatingguests,ensuringtablesarecleanandreadyforservice,andhandlinganyissueswithseatingarrangementsTheabilitytomanagethesetaskseffectivelyinEnglishiscriticalformaintainingaprofessionalservicestandardRestaurantreservationOrderingdrinksUnderstandingcommoncoverageoptionsandtheabilitytotakedrinkordersinEnglishisessentialforhotelcoverageservicesThisincludesunderstandingcocktailrecipes,winelists,andbeeroptionsBarservicesBartendersneedtobeabletomixdrinks,understandcocktailrecipes,andrecommendeddrinksbasedonguests'preferencesTheyshouldalsobeabletohandlecashtransactionsandmanagethebarareaeffectivelyWineserviceUnderstandingwineterms,variables,andpairingwinewithfoodiscrucialforhotelcateringservicesBartendersandserversshouldbeabletodescribewines,recommendedthembasedonguests'preferences,andhandlewineordersprofessionallyCoverageservicesHotelBusinessCenterServiceEnglish05MeetingroomreservationItisimportanttobeabletocommunicateeffectivelywhenbookingameetingroomatahotelThefrontdeskagentwillneedtoknowthedate,time,andthenumberofattendeesforthemeetingTheywillalsoneedtoknowifthereareanyspecificrequirements,suchasaspecificroomsetuporequipmentneedsReservingameetingroomAfterthereservationismade,itisessentialtoconfirmthedetailswiththefrontdeskagentThiscanbedoneverballyorinwriting,dependingonthepreferenceoftheorganizerConfirmingthereservationInformingthefrontdeskIfaguestneedstoprintorcopydocuments,theyshouldinformthefrontdeskThefrontdeskcanthendirectthemtotheappropriateprinterorcopierSettinguptheprinterGuestswillneedtoknowhowtosetuptheirprinteratthehotelThismayinvolveconnectingtothehotel'sWiFinetworkorusingaUSBconnectionThefrontdeskcanprovideassistanceifneededPrintingandcopyingofdocumentsHotelguestsmayneedtoaccesstheinternetforworkorpersonalreasonsTheyshouldbeabletoconnecttheirdevicestothehotel'sWiFinetworkeasilyThefrontdeskcanprovideguestswiththeWiFipasswordandansweranyquestionstheymayhaveaboutusingtheinternetUsingtheinternetIfguestshaveanyissueswiththeinternetconnection,theyshouldcontactthefrontdeskforassistanceThefrontdeskcantroubleshoottheissueandensurethattheguesthasasmoothinternetexperienceduringtheirstayTroubleshootingNetworkserviceEnglishforHotelLeisureandEntertainmentServices06GymEtiquette01InformtheguestsoftheGym'sopeninghours,location,andanyspecificrulesorguidelinestheyshouldbeawareof,soasnoshowsintheGymareaEquipmentUsage02GuidetheguestsonhowtousetheGymequipmentproperlyandsafely,includingthecorrectusageofweights,cardmachines,andotherequipmentPersonalTraining03Provideinformationonpersonaltrainingservicesavailableatthe