2020年1月商务英语3期末试题及参考答案

2020年1月1380国开电大本科《商务英语3》期末考试试题及答案

一、交际用语（每小题2分，共10分）

『5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.—Excuseme,.

—Itstandsforstrengths,weaknesses,opportunitiesandthreats.

A.howdoyouknowbySWOT?

B.whatdoyoumeanbySWOT?

C.whatisyourmeaningbySWOT?

［答案］B

2.—Kathy,I'dlikeyoutomeetMaggieJacobs.

—,Maggie.You'redoingagreatjob.

A.rmpleasedtomeetyou

B.It'sgreattoseeyouagain

C.rmhappytomeetyoutoo

［答案］A

3.—_____________________

—Well,itisaseparatedepartment.Buttherearetwolaboratories,oneateachproduction

plant.

A.Whataboutthetrainingmanagerandthehumanresourcesmanager?

B.Whatabouttheboardofdirectorsandthechairman?

C.WhatabouttheResearchandDevelopmentDepartment?

［答案］C

4.—Goodafternoon.CanIhelpyou?

—Adepositaccountoracurrentaccount?

A.Thankyou.Tdliketoorderacheckbook.

B.Sorry,Idon，thaveabankaccountatall.

C.Yes,rdliketoopenanaccount.

［答案］C

5.-_____________________

—Usually,thesimilarcontractssignedwithotherconsigneesarebasedon12months.

A.Whatisthedeadlinefortheconstruction?

B.Howlongisyourconsignmentterm,normally?

C.Whatdoyouthinkofthepaperworkforthecontract?

［答案］B

二、词汇语法（每小题2分，共30分）

6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题

纸上。

6.Whenyousentinyourreport,youalsohavetofileareportyourtrip.

A.whichsummarize

B.summarizing

C.summarize

［答案］B

7.Oneofthewaystohelpyoustayenergizedistoengageinaquickconversationwithhigh-energy

colleaguesbecausetheirpositiveenergymayyou.

A.refresh

B.affect

C.discourage

［答案］A

8.Theorganizationstartedwithasmallnumberofchildrententotwelve.

A.beingaged

B.aged

C.aging

［答案］B

9.Often,teamscantackleproblemsmorequicklythanyoucanaccomplish

onyourown.

A.what

B.that

C.which

［答案］A

10.Sometimesasituationwilladirectstyleofmanagement.

A.callout

B.callon

C.callfor

［答案］c

11.IhavemonthlyremittancestomefromtheCanadaEmbassyandI'dlike

tohavethemoneypaidintoanaccount.

A.sent

B.send

C.beingsent

［答案］A

12.Oneoftheadvantagesofonlinebankingisthatitallowsyoutomoney

betweenaccountseffectively.

A.deposit

B.pay

C.transfer

［答案］C

13.Ithinkourmarketingteamisandtheafter-salesserviceisfastand

effective.

A.qualifying

B.qualified

C.beingqualified

［答案］B

14.Pleasefindenclosedourbrochureandotherleafletsourrangeof

services.

A.outlined

B.outline

C.outlining

［答案］c

15.Servingoverseascustomersmayoftenbedonebyphones,faxes,lettersoremailsso

manypersonalvisits.

A.instead

B.with

C.without

［答案］c

16.No,notreally.Itisbecomingmoreimportantwiththeeconomy.

A.evergrown

B.evertogrow

C.evergrowing

［答案］c

17.ThetotalcostinlogistiesinChinaisstillhigherthanthatinmanyothercountries.

A.industrialized

B.individualized

C.imperialized

［答案］A

18.Theytheroyalties,includingpatentright,proprietarytechnology,

copyright,trademarkright,andsoon.

A.pointto

B.referto

C.showto

［答案］B

19.IfyouneedothertaxregistrationsinadditiontotheABN,youmayneedtoprovide

____________________information.

A.accidental

B.additional

C.addictive

［答案］B

20.you，dhavetotellmehowlargeyourorderisgoingtobe.

A.rmnervous

B.rmworried

C.rmafraid

［答案］c

三、阅读理解（每小题4分，共40分）

21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage1

Inbusiness,peoplehavetodealinpersonwithallkindsofpeople.Whentalkingtopeople

withinyourcompanywhodon，tspeakyourlanguage,youmayhavetouseEnglish；thesepeople

maybecolleaguesorco-workers-whomayworkwithyouinyourowndepartment,inanotherpart

ofthebuildingorinanotherbranch.Andyoumayalsohavetodealwithpeoplefromoutside

theorganization：clients,suppliers,visitorsandmembersofthepublic.Moreover,these

peoplemaybefriendsorstrangers-peopleofyourownage,orpeoplewhoareyoungerorolder

thanyou.

Therelationshipyouhavewithapersondeterminesthekindoflanguageyouuse.Forexample,

it'snotappropriatetosay'Hi,howareyou!'whenmeetingtheManagingDirectorofalarge

companyortosay4Goodmorning,it'sagreatpleasuretomeetyouwhenbeingintroducedto

apersonyou，11beworkingcloselywithinthesameteam.

Peopleusuallyformanimpressionofyoufromthewayyouspeakandbehave-notjustfrom

thewayyoudoyourwork.Peopleindifferentcountrieshavedifferentideasofwhatsounds

friendly,politeorsincere-andofwhatsoundsrudeorunfriendly!Goodmannersinyourculture

maybeconsideredbadmannersinanother.Sometimesyourbodylanguage,gesturesandexpressions

maytellpeoplemoreaboutyouthanthewordsyouuse.

21.Thetopicofthepassageis

A.self-imageinbusinesssituation

B.theimportanceofappropriatechoiceoflanguage

C.dealingwithpeopleinbusiness

［答案］c

22.Thelanguageyouusewhentalkingwithpeopleinbusinessisdecidedby

A.yourrelationshipwiththeparticularperson

B.yourself

C.yourboss

［答案］A

23.Peopleusuallyformanimpressionofyoufrom

A.yourwayofdoingjobs

B.yourlanguageandmanners

C.yourfacialexpressions

［答案］B

24.Goodmannersinyourculturemaybeconsideredbadmannersinanother.Goodmannersinthis

statementmean

A.tobehavepolitely

B.tobehavelovely

C.tobehaveaggressively

［答案］A

25.Themessageofthearticleisthat

A.dealingwithpeoplesuccessfullyinbusinessisnoteasy

B.clientswithdifferentculturalbackgroundismostchallenging

C.languageplaysaveryimportantroleinsettingupbusinessrelationship

［答案］A

26-30题：根据短文内容判断给出的语句是否正确，正确的写，错误的写，并将答案写在答

题纸上。

Passage2

Thereareeighttraditionalfunctionsofmarketing：

(1)Buying：Amarketerfocusesonbuyers,needsanddesiresinordertodecidewhatproductstomake

available.Understandingbuyers'behaviorisofgreatimportance.

(2)Selling：Marketersusuallyviewsellingasapersuasiveactivitythatiscompleted

throughpromotion.Sellingincludespersonalselling,advertising,andothersellingmethods.It

isprobablythefunctionofmarketingthatwemostoftenseeinourdailylife.

(3)Transporting：Transportingisphysicallymovingtheproductfromthesellertothe

buyer.Marketersfocusontransportingcostsandservices.

(4)Storing：Liketransporting,storingisanaspectofthephysicaldistributionof

products.Storingincludeswarehousingactivities.Warehousesholdproductsforlongperiods

sometimesinordertocreatetimeutility.

(5)Grading：Gradinginvolvessortingproductsaccordingtosizeandquality.Thismakes

buyingandsellingeasierbecauseitreducestheneedforinspectionandsampling.

(6)Financing：Formanyproducts,suchasautomobiles,fridges,andnewhomes,the

purchaseisfacilitatedwhenthemarketerprovidescreditthatmakesthepurchasingofthe

productpossible.

(7)Marketingresearch：Throughresearch,marketersmayfindouttheneedfornewproducts

andservices.Bygatheringinformationonaregularbasis,theycanbetterplan,carryoutand

controlmarketingactivities.

(8)Risktaking：Itinvolvesbearingtheuncertaintiesthatarepartofthemarketing

process.Mostmarketingdecisionsresultineithersuccessorfailurethatisassociatedwith

risk.

26.Itisveryimportanttounderstandbuyers'behavior.

［答案］T

27.Marketersusuallyusedifferentsellingmethods.

［答案］T

28.Marketersignoretransportingcostsandservices.

［答案］F

29.Bothtransportingandstoringaretheaspectsofthephysicaldistributionofproducts.

［答案］T

30.Marketersprovidecreditthatmakesthepurchasingofautomobiles,bridges,andnewhomes

possible.

［答案］F

四、写作(一篇作文，共20分)

31.根据要求写作文。

SupposeyouareHenry.Lastmonth,youboughtaCanondigitalcamerafromJD.comandfound

thatthelensdidn，tworkproperly.Youaskedforanewoneandfoundthatthereweresome

scratchesonthescreenwhenthenewcameraarrived.Youarewritingtocomplainaboutit：

describetheproblemsclearly；

askforareplacementofthecamera；

askforcompensationora10%discount；

endthecomplaintletter.

备注翻译：

假设你是亨利.上个月，你从京东到家发现镜头不能正常工作。你要了一个新的，发现新相机到了

屏幕上有一些划痕。你写信投诉：

把问题描述清楚；

要求更换摄像头；

要求赔偿或10%的折扣；

结束投诉信。

参考答案：

DearSirorMadam,

Iamwritingtoinformyou,LastmonthlboughtalensfromJD.com.WhenIgothome,Ifound

thatthelensdidn'tworkproperly.Iaskedforanewone,butIfoundascratchonthescreen.

Thisscratchhasputmeinadifficultposition,asIhavedecidedtospendmyholidayintwo

daysandIneedacameratotakesomephotos.Thishascausedmeconsiderableinconvenience.

Iamwritingtoaskyoutoreplacemewithanewcameraassoonaspossible.Otherwise,Imay

askforcompensationora10%discount.

Ilookforwardtohearingfromyoubyreturn.

Yourssincerely,

Henry

亲爱的先生或女士：，

我写信通知你，上个月我从京东买了一个镜头。当我到家时，我发现镜头不能正常工作。我要了一

个新的，但我发现屏幕上有划痕。

这个划痕让我陷入了困境，因为我决定在两天后度假，我需要一台相机来拍一些照片。这给我带来

了很大的不便。

我写信是想请你尽快给我换台新相机。否则，我可能会要求赔偿或10%的折扣。

我期待着你的回音。

谨上，

亨利

32.根据要求写作文。

Youhavemadeanappointmentwithyourclient,butfailedtokeepit.Writealetterof

apologytoyourclientaccordingtotheinformationbelow.

(1)apologizeforyourfailuretokeeptheappointment；

(2)explainyourreasontoyourclient；

(3)expressyourwishtomakeanotherappointment.

您已与客户预约，但未能如期完成。根据以下信息，给你的客户写一封道歉信。

(1)为你未能赴约道歉；

(2)向你的客户解释你的理由；

(3)表示你想再约个时间。

答案：

Letterofapology

DearMr.Wang,

I'mwritingtoaskyoutoexcusemefornotbeingabletokeepourappointment.Idoknowthat

thisisveryimpoliteandmusthavecausedyoumuchtrouble.

Idoreckonthatatpresentanyexplanationispaleandfutile.HoweverIdonotwantyouto

misunderstandme.Onmywaytoyouroffice,anoldladysuddenlyfaintedduetoheartattackon

thebus.Istoppedataxiandsentherintoanearbyhospital.Istayedthereuntilhersoncame,which

spoiledourappointment.

Iamawarethatourappointmentisofimportance.Idohopethatyouwouldbekindenoughto

spareyourvaluabletomeetme.

Iamlookingforwardtohearingfromyou.

SincerelyYours

33.根据要求写作文。

WritearecommendationletterforLiHuawhohasbeenworkinginyourcompanyfor5years.You

mayincludetheinformationbelow：

•hisworkexperienceandstrengths

•hischaracterandpersonality

•ohisreasonsforleavingthepresentjob,etc.

为在贵公司工作了5年的李华写一封推荐信。你可以包括以下信息：

・他的工作经验和长处

•他的性格和个性

・哦，是离职的原因，等等。

答案：

ToWhomItMayConcern,

I'mhappytorecommendMr.LiHUAtoyourcorporation.

Mr.LiHUAhasbeenassistantmanagerinmycompanyforfiveyears.Heisawiseladwith

goodmemory.Heperformshisdutiesconscientiouslyandadequately.

Mr.Lialwayskeptmeinformedofthelatestinformationandhehadaneyefordetailedthings.

Andmorethanoftenhehadsomeinnovativeideas,keptmyschedulemanageableandhandledthe

dailyworkorderly.

Inaword,Heleftusforpersonalreasons.

IamverysorrytoseehimseekemploymentelsewherebutIwouldhighlyrecommend

Yourssincerely,

34根据写作要求，写出一篇作文。

34.SupposeyouareSimon.YoupurchasedaSonydigitalcamerafromAmazon,comandfound

thattherewerescratchesonthescreen.Youarewritingtocomplainaboutit.

假设你是西蒙。您从亚马逊网站(Amazon.com)购买了一台索尼数码相机，发现屏幕上有划痕。你

写信是为了抱怨这件事。

答案：

October26,2015

DearSirorMadam,

IamwritingtoinformyouthattheSonydigitalcameralpurchasedhasbeenfoundwithscratchonthe

screen.

OnOctober22,2015,IpurchasedaSonydigitalcamerafromamazon,com.Thecameraarrived

yesterdaybutwasfoundwithscratchonthescreen.

Thisscratchhasputmeinadifficultposition,asIhavedecidedtospendmyholidayintwodaysandI

needacameratotakesomephotos.Thishascausedmeconsiderableinconvenience.

Iamwritingtoaskyoutoexchangeanewcameraformeassoonaspossible.Otherwise,Imayaskfora

refund.

Ilookforwardtohearingfromyoubyreturn.

Yourssincerely,

Simon

你好，客户服务部。我是西蒙。几天前，在亚马逊网站购买一台索尼数码相机后，屏幕在收到后被

划伤。它可能是旧相机，也可能是在运输过程中损坏的。我要了一台全新的相机，我还了运费。非常感

谢。

李教授

35、根据写作要求，写出一篇作文。

Youhavemadeanappointmentwithyourclient,butfailedtokeepit.Writealetterof

apologytoyourclientaccordingtotheinformationbelow.

1.apologizeforyourfailuretokeeptheappointment;

2.explainyourreasontoyourclient;and

3.expressyourwishtomakeanotherappointment.

您已与客户预约，但未能如期完成。根据以下信息，给你的客户写一封道歉信。

1.为未能赴约道歉；

2.向客户解释你的理由；和

3.表达你想再约个时间的愿望。

Dearcustomer:

I'msorrythatIcouldn11keeptheappointmentintime.Thisisamistakeinmywork

arrangement.Wehadanappointment,butthecompanysuddenlyhadanemergency,andwe

neededanemergencymeeting,sowecouldn'tdoit.Sorrytotellyouagain.Ihopewecanmakean

appointmentagaintosaysorrytoyoupersonally.

Yours

亲爱的客户：

很抱歉，我不能及时赴约。这是我工作安排中的一个错误。我们有一个约会，但公司突然有紧急情

况，我们需要一个紧急会议，所以我们不能这样做。很抱歉再次告诉你。我希望我们能再次预约，亲自

向你道歉。

你的

36、要求给大卫写一封邀请函

YouareSusan.Yourcompanywillholdanopeningceremonyforanewfactory.Youare

askedtowriteaninvitationlettertoDavid,animportantclientofyourcompany.The

followinginformationshouldheincluded:

thereasonstoinvitehim;thetimefortheevent;

theplacefortheevent;

earlyreplyexpected.

你是苏珊。贵公司将为一家新工厂举行开幕式。你被要求给大卫写一封邀请函，大卫是你公司的重

要客户。应包括以下信息：

邀请他的理由；活动时间；

活动地点；

希望早日答复。

范文：

Dec.21,2015

DearDavid,

Iamwritingtoyoutoinviteyoutoattendourpartyat6:00p.m.thisWednesday,onDec.30.Asitisvery

excitingforourcompanytosetupsuchagoodfactory,wewouldlikeholdagrandceremonyforit.

Duringtheparty,we'llprovideopportunityforyoutomeetmorepeople,andyouwillknowmoreabout

ournewproducts.

Pleaseconfirmthatyouwillbeabletoattend,andwecanarrangeforyoutobemet.Allarrangementsfor

yourstayovernightwill,ofcourse,beatourexpenses.

Cordially,

Susan

2015年12月21日

亲爱的大卫，

我写信邀请你参加我们12月30日星期三下午6点的聚会。由于我们公司建立这样一个好工厂非常令人

兴奋，我们想为它举行一个盛大的仪式。

在聚会期间，我们将为您提供会见更多人的机会，您将更多地了解我们的新产品。

请确认您将能够参加，我们可以安排与您会面。当然，您过夜的所有安排费用将由我们承担。

热忱地，

苏珊

37根据下面的情境，试着写一封求职信吧。

YouareMaryLee,andyouwanttofindajobduringthesummervocation.Baseyourletteronthefollowing

notes:

•purposeofjobapplication:moneyandexperiences;

•havesomerelevantworkingexperiencesbeforecomingtoUSA;

•haveaworkingpermitfromtheimmigrationoffice;

•hopetoattendaninterview.

你是玛丽.李，你想在暑假期间找份工作。你的信基于以下注释：

•求职目的：金钱和经验；

•在来美国之前有一些相关的工作经验；

•持有移民局的工作许可证；

•希望参加面试。

答案：

DearSirorMadam,

IamwritingtoapplyforthesecretarypostwhichyouhaveadvertisedintheTimesonMonday.

PresentlyIamenrolledintheM.A.ProgramattheCityUniversityofNewYork.Thissemesterisgoingto

terminatearoundthemiddleofJune.Toobtainmorepracticalexperienceandearnpartofmyeducation

expensesIplantofindajobforthecomingsummerfromJunetoSeptember20.Ihavehadaworkingpermit

fromtheimmigrationoffice.

BeforeIcametoAmerica,Ihadworkedasanexecutivesecretarywithatradingcompanyforoneyearand

ninemonthsandasaclerkinaShanghaiBranchoftheBankofChinafbrtwoyears.Icantype40wpm,take

shorthandanddoeditingandproofreading.Aboveall,Icanworkhardwithefficiencyandpatience.

MayIcomeintoseeyouatyourconvenience?

Faithfullyyours,

MaryLee

38阅读下面的询盘信。

DearSirs,

WethankyouforyourletterofOctober10andshallbegladtoenterbusinessrelationwithyou.Wehave

seenyourbrochureandareinterestedinthe

bamboobaskets.Weshallbepleasedifyouwillkindlysendussamplesandallthenecessaryinformation

regardingtheproductsmentioned.

Meanwhile,pleasequoteusthelowestprice,CIFLondon,statingtheearliestdateofshipmentandthe

minimumquantity.Shouldyourpricebecompetitiveanddateofshipmentacceptable,we

intendtoplacealargeorderwithyou.

Yourearlyreplywillbehighlyappreciated.

Trulyyours,

KarenWhite

亲爱的先生们：，

感谢您10月10日的来信，我们将很高兴与您建立业务关系。我们看过你们的小册子，对竹篮很感

兴趣。如果贵方能给我们寄来有关上述产品的样品和所有必要信息，我们将非常高兴。

同时，请报最低伦敦到岸价，并说明最早装运日期和最低数量。如果你方价格有竞争力，装运日期

可以接受，我们打算向你方大量订购。

如能早日答复，我们将不胜感激。

真正属于你的

凯伦•怀特

39根据下面的情境，试着写一封写一封索赔信

JohnWilliam,adesigneryouhired,didn'tfinishhisdesignjobasagreeduponinyourcontract.Writeaclaim

lettertohim.Inyourletter,

•describetheproblem;

•explainwhyyouaredisappointed;

•tellhimwhatyouwouldlikehimtodo.

你雇佣的设计师约翰•威廉没有按照合同约定完成他的设计工作。给他写一封索赔信。在你的信中，

•描述问题；

•解释你失望的原因；

•告诉他你希望他做什么

DearJohn,

Ithascometoourattentionthatyouhavenotcompletedtheinteriordesignjobthatyouwerehiredforon

January4,2015totheagreeduponspecifications.Youfailedtoinstalltheshelvingsystemcorrectly,andyou

didn'tevenstartinstallingthecarpet.

Wearedeeplydisappointedthatyoucouldnotholdupyourendofthecontractwesigned.Wehopethat

youcaneithera)finishthejobtothespecificationslaidoutinourcon