饭店服务类-英语unit-3-Lesson-3.4

HotelEnglishMrsLiuGoal1.Showguestsaroundtheroomandintroducetheroomfacilities.2.Knowhowtocommunicatewithguestswhencleaningtheroom.3.Learnhowtodealwithlaundryserviceandturn-downservice.4.Learnhowtoaskguestsaboutthemaintenanceproblems.Unit3TheHousekeepingDepartmentLesson1IntroductiontotheRoomFacilitiesLesson2RoomCleaningLesson3LaundryServiceandTurn-downServiceLesson4MaintenanceServiceUnit3TheHousekeepingDepartmentLesson3LaundryServiceandTurn-downServicequilt[kwɪlt]

n.被子carpet[‘kɑːpɪt]n.地毯slippers[ˈslɪpə(r)s]n.拖鞋comb[kəʊm]n.梳子dry-cleanedv.干洗express[ɪk‘spres]v.快捷的messy[‘mesɪ]adj.混乱的pillowcase[‘pɪləʊkeɪs]n.枕头套

Wordsspill[spɪl]v.溢出，泼出

eg.1.tospillthesoupoutdownthetable

把汤洒到了餐桌上

2.Turnoffthegaswhenthemilkboils.Otherwiseitwillbespilt.

牛奶煮沸后就关上煤气，不然牛奶就会溢出来。reasonable[‘ri:znəbl]adj.合理的fulfill[ful‘fil]v.完成

eg.Theseillustrationsfulfilthetext.这些插图使正文臻于完整。Wordsslippersquit

LookandLearnLookandLearnCombserviceguideLookandLearnPillowcarpetAnyreasonablerequestsfromtheguestsmustbefulfilled.Moreover,wheneverthereisanopportunityto“selltheservice〞,thestaffshouldcatchthechancetomakeapropersuggestion.Theyshouldmakesurethattheyaresellingwhattheguestsreallywanttobuy.应尽量满足客人提出的合理要求。一旦有时机推销饭店的效劳，客房部员工应抓住时机提出恰当的建议。当然，应确保推销的效劳正是客人所需要的。Reading恰当销售A1.Reasonable2.fulfill3.opportunity4.suggestion5.sellB1.Thestaffshouldfulfilltheguest’srequestifitareasonableone.2.Thestaffshouldcatchthechangetomakethechancetomakeapropersuggestion.ReadingA.Whenwedotheturn-downservice,weusually:1.switchonfloorlamp(开地灯)2.tidyslippers(摆拖鞋)3.checkthemini-bar(检查小酒吧)4.cleanuptheroom(清洁房间)5.emptythewastebin(倒垃圾)6.makethebed(铺床)7.cleanthebathroom(清洁卫生间)8.replacethelinens(换布件)9.drawthecurtains(拉窗帘)LearnMoreB.WeusuallyreplenishthefollowingforVIP:1.freshfruits(水果)2.refreshments(小食品)3.bathrobes(浴袍)4.newspapers(报纸)LearnMoreLesson4MaintenanceService

[‘meɪntənəns]n.维修，维修部LookandLearnrefrigeratorairconditionerrefrigerator[rɪ‘frɪdʒəreɪtə]n.冰箱LookandLearnsinkshowerunitsink[sɪŋk]n.洗手台LookandLearntaptoilet

tap[tæp]n.水龙头toilet[ˈtɔɪlɪt]n.厕所，座便器basin[‘beisn]n.脸盆loose[luːs]adj.松的，不牢固的indeed[in‘diːd]adv.确实，真是，实在electrician[i‘lek’triʃən]n.电工employ[im‘plɔi]v.雇用supervise[‘sjuːpəvaɪz]v.监督，管理refrigeration[rɪ,frɪdʒə‘reɪʃən]n.制冷breakdown[‘breɪkdaʊn]n.损坏WordsEmploy

1.雇用；为…提供职业:Thisfactoryemploysthousandsofpeople.这家工厂雇用数千人。2.受雇:Shewasemployedasaprogrammer.她受雇为节目编排员(或程序编制员)。3.[employoneself]使忙于,使从事于,使专心于:Sheemploysherselfbyreadingafterwork.工作之余，她忙于读书。WordsEmploy

toemployoneselfinstudy专心学习4.用，使用，应用，利用(时间、精力、东西、工具、手段等):toemployahammertodriveanail用钉锤敲钉子toemployeverythinginone'spower千方百计Wordssupervisev.监督；管理，指导：tobesupervisedbythegovernment在政府的监管下Shewantstosupervisethecosmeticsshop.她想自己管理那间化装品店。变形：vt.

supervised

.

supervisingWordsA.1.figureout2.somethingwrongwith3.repair4.helpmewith5.havealookB.1.Thereissomethingwiththeair-conditioningandMr.Pearsoncan’tgetanycoolair.2.AwireislooseinMissThomson’sroom.DialoguesLargehotelsusuallyemployachiefengineertosuperviseheating,airconditioning,refrigeration,lightingandelevatorsystem.B