题型07投诉信（答题模板与解题技巧）-2024年高考英语答题技巧与模板构建

题型07投诉信01题型解读01题型解读02答题模板构建03满分词汇模板04满分句型模板05满分作文模板06知识迁移强化命题特点命题特点投诉信是用来投诉某人或某商家或单位，因为某事没有得到应有的对待，或者我们遇到的一些不文明现象。所购商品质量差，服务售后不满意，学校食堂饭菜质量不好等。内容涉及网购、书本、酒店服务、服饰、电子书等商品的质量问题。在写投诉信时，应当关注问题本身，目的是解决问题。言语不应过激，切勿威胁对方。提出解决方案和诉求时要合情合理。写投诉信时，一般都采用开门见山式写法。时态以一般现在时为主，一般过去时为辅。第一段自我介绍，表明投诉这次服务。第二段写明投诉原因，陈述问题，说明影响。 第三段阐述要求，并表示自己期望回复。【满分词汇模板】单词plaint投诉；solve解决；content满意的；worn破损的；demand要求；request请求；短语what'sworse更糟糕的是；inthehopethat希望【满分句型模板之开篇“风头”句】I’mwritingtoplainabout...我写信是为了抱怨。I’mLiHua,oneofyourcustomers.我叫李华，是你的一位顾客。I’mwritingthisletterinthehopethatthisproblemcanbesolvedassoonaspossible.我写这封信是为了希望这个问题能尽快得到解决。【满分句型模板之开篇“猪肚”句】ThereasonswhyIamnotcontentwithitareasfollows.我不满意的原因如下。Tomakethingsworse...更糟糕的是Inaddition,thedictionariesweresopoorlypackedupthatthecoversoftwowereworn.此外，字典装得很差，两本书的封面都穿破了。What’sworse,thenumberwassmaller.Twodictionariesweremissing.更糟糕的是，这个数字更小了。两本字典不见了。Thereisnodoubtthatyouwilltakemeasurestodealwiththeproblem.毫无疑问，你会采取措施来解决这个问题。IamwritingtoinformyouthatIamdissatisfiedwithyour我写信通知你，我不满意你的7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeaplaintabout很抱歉，打扰你了，但我恐怕不得不向你投诉...8.IwishtodrawyourattentiontotheproblemthatIbought我想提醒您注意我购买的问题9.WhenIunpacked...andtriedtouseit,itdidnotwork.当我打开时……我试过了，但没有用。【满分句型模板之结尾“豹尾”句】Iwouldbegratefulifyoucouldsolvemyproblemassoonaspossible.如果你能尽快解决我的问题我将非常感谢。I’mlookingforwardtoyourearlyreply.盼望着早日收到你的回信。3.WhenItook...outofthebagandexamined...closely,Ifound...当我拿…从包里出来检查……仔细地看，我发现……4.Consideringtheabovefactors,Istronglyrequestthatyoushouldsolvethisproblemassoonaspossible.考虑到上述因素，我强烈要求你尽快解决这个问题。5.Iwouldappreciateitverymuchifyoucould...如果你能的话，我将非常感激6.Itrustyouwilltakemyplaintsseriouslyand...我相信你会认真对待我的投诉和7.Ilookforwardtoyourdealingwiththeseproblemswithoutdelay.我期待着你毫不拖延地处理这些问题。8.Ihopethatmyproblemwillgetyourconsideration.我希望我的问题能得到您的关注。【满分作文模板】Towhomitmayconcern.Iam________(自我介绍）.②1feelbadtotroubleyoubutIamafraidthatIhavetomakeaplaintabout________.Thereasonformydissatisfactionis________（总体介绍）.Inthefirstplace,________（抱怨的第一个方面）.Inaddition,________(抱怨的第二个方面).Underthesecircumstances,Ifindit________(感觉）to________(抱怨的方面给你带来的后果).Iappreciateitverymuchifyoucould________（提出建议和请求），preferably________（进一步的要求),andIwouldliketohavethismattersettledby________(设定解决事情最后期限）ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yours,LiHua【满分作文模板示例】DearManager,IamwritingthislettertoplainaboutsomeproblemsIhaveeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmyprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua【译文】亲爱的经理:我写这封信是为了抱怨我最近在你们的书店遇到的一些问题。昨天我买了一本封面是精心设计的英文小说。但后来我发现有几页的这本书被弄乱了。更糟糕的是，书中的错误印刷品到处传播，严重影响了我的理解能力。我去了你的书店，需要换一个人。令人惊讶的是，你们的员工粗鲁地拒绝了我的要求，甚至否认了这本书的低质量。现在，我想知道你是否可以给我退款或换一个新的。与此同时，我希望你们能加强对员工的服务。我们将感激你能尽早作出答复。李华1．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs.Li写一封投诉信，内容要点包括：1.说明困扰你的问题；2.投诉的原因；3.解决问题的建议。注意：1.词数80字左右；2.可以适当增加细节，以使行文连贯。DearMrs.Li,__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yoursfaithfully,LiHua【答案】:DearMrs.LiI'mLiHua,aneighborlivingnexttoyourhouse.I'mwritingtoexpressmydissatisfactionaboutthenoiseyourdaughterhasbeenmakingrecently.Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I'mengagedinmakingpreparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmystudy.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyoucouldsolvetheproblemassoonaspossible.Yoursfaithfully,LiHua【详解】本篇书面表达是一篇应用文，要求考生给邻居Mrs.Li写一封投诉信，说明说明困扰自己的问题、投诉的原因以及解决问题的建议。影响：affect→influence忙于做某事：beengagedindoingsth.=beoccupiedwith集中注意力：concentrateon=focuson困难的：difficult→hard简单句变复合句原句：I'mLiHua,aneighborlivingnexttoyourhouse.拓展句：I'mLiHua,aneighborwholivesnexttoyourhouse.[高分句型1]Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.（第一个that引导表语从句；itis…that…引导强调句；which引导非限制性定语从句）[高分句型2]Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.（although引导让步状语从句）2．假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。注意:1.书信内容包括以上要点；2.词数80左右（书信格式已给出，不计入总词数）；3.可适当增加细节，以使行文连贯。DearSirorMadam,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,Lihua【答案】DearSirorMadam,I’mwritingtoplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedtheshoesontime,butIregrettosaythatthere’ssomethingwrongwiththem.Firstly,I’mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality—oneofthemevengetsloosethread.MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yours,Lihua【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。购买：buy→purchase准时：ontime→onschedule担心：concern→worry替换：replace→substitutefor同义句原句：I’mwritingtoplainaboutthesportsshoeswhichIboughtfromyourwebsite.拓展句：I’mwritingtoplainaboutthesportsshoesboughtfromyourwebsite.【点睛】[高分句型1]ThismorningIreceivedtheshoesontime,butIregrettosaythatthere’ssomethingwrongwiththem.（运用了that引导宾语从句）[高分句型2]Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.（运用了while连接并列句，which引导非限制性定语从句）3．假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括：1.遇到的具体问题；2.表达诉求。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。【答案】DearBob,I’mLiHua,oneofyourcustomers.Iamwritingtoexpressmydissatisfactionwithyourproduct.Iboughtawatchinyourshopandreceivedityesterday.Tomydisappointment,therearesomeproblems.Firstofall,thewatchdidn’tarriveonschedule.Inaddition,notonlyisitofthewrongcolorbutalsoit’softhewrongbrand.Iamsureyoucanthoroughlyunderstandmydiscontent.AndIwonderifyoucouldreturnmymoneyorchangeanewoneforme.Ihopeyourservicecanbeimprovedtoliveuptobuyers’expectations.Yourkindconsiderationtomyproblemswouldbehighlyappreciated.Lookingforwardtoyourreplyatyourearliestconvenience.Yourssincerely,LiHua【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bob。表达：express→voice按时：onschedule→ontime此外：Inaddition→what’smore完全地：thoroughly→pletely简单句变复合句原句：Ihopeyourservicecanbeimprovedtoliveuptobuyers'expectations.拓展句：Ihopeyourservicecanbeimprovedsothatitcanliveuptobuyers'expectations.【点睛】[高分句型1]Inaddition,notonlyisitofthewrongcolorbutalsoit'softhewrongbrand.（运用了notonly…butalso的句型，其中notonly后用部分倒转。）[高分句型2]AndIwonderifyoucouldreturnmymoneyorchangeanewoneforme.（运用了if引导的宾语从句。）4．假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：1.反映存在问题；2.提出解决方案。注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。DearManager,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely,LiHua【答案】DearManager,IamwritingthislettertoplainaboutsomeproblemsIhaveeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmyprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。遇到：eacross→runinto购买：buy→purchase严重地：seriously→severely拒绝：turndown→refuse合并简单句原句：YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.拓展句：YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover,ofwhichlaterIfoundthatseveralpageswerecrackedandbefouled.【点睛】[高分句型1]IamwritingthislettertoplainaboutsomeproblemsIhaveeacrossrecentlyinyourbookstore.(运用了省略关系词的定语从句)[高分句型2]Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.(运用了whether引导宾语从句)5．假定你是李华，在一家商店购得劣质商品，遂与营业员交涉。但该营业员对你态度粗暴，不予受理，你为此向经理写一封投诉信。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。DearManager,_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerelyyours,LiHua【答案】DearManager,IamLiHua.Iamwritingtoexpressmydissatisfactionwithyourgoodsandservices.Ishouldsayit'sreallybeyondmyexpectation,butthedigitalcameraIboughtlastweekbrokedownthreedaysago.Itdoesn'tworkatall,whichhasagreateffectonmydailylifeandmywork.Ihavetalkedaboutthiswiththeassistantsinyourshop,butmuchtomydisappointment,theydidn’thelpmetosolvetheproblem.Onthecontrary,theyshoutedatmerudelyandrefusedtodoanythingaboutit.Icanhardlybeartheinferiorqualityofyourgoodsandthepoorservicesofferedbyyourstaff.SoIhopeyouwilllookintothematterandgivemeareasonablesolution.ThankyouforyourconsiderationandIamexpectinganearlyreply.Sincerelyyours,LiHua【分析】本篇书面表达属于应用文，要求考生给商店经理写一封信，投诉商品质量和营业员的粗暴态度。【详解】第一步：审题体裁：应用文时态：根据提示，时态主要为一般现在时和一般过去时。结构：总分法内容：1.介绍事件经过；2.投诉商品和服务;3.期待解决方案。第二步:列提纲expressthedissatisfactionwith…;beyondone’sexpectation;breakdown;haveagreateffecton;toone’sdisappointment;helpsbtodosth.;solvetheproblem;shoutatsb.rudely;refusetodoanything;canhardlybear;theinferiorquality;thepoorservices;lookintothematter;areasonablesolution;expectanearlyreply第三步：连词成句1.Iamwritingtoexpressmydissatisfactionwithyourgoodsandservices.2.Ishouldsayit'sreallybeyondmyexpectation,butthedigitalcameraIboughtlastweekbrokedownthreedaysago.3.Itdoesn'tworkatall,whichhasagreateffectonmydailylifeandmywork.4.muchtomydisappointment,theydidn’thelpmetosolvetheproblem.5.Ihavetalkedaboutthiswiththeassistantsinyourshop,theyshoutedatmerudelyandrefusedtodoanythingaboutit.6.Icanhardlybeartheinferiorqualityofyourgoodsandthepoorservices.7.Ihopeyouwilllookintothematterandgivemeareasonablesolution.8.ThankyouforyourconsiderationandIamexpectinganearlyreply.根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。第四步：连句成篇1.表并列补充关系：Whatismore,Besides,Moreover,Furthermore,Inaddition,Aswellas,notonly…but(also),including（供参考）2.表转折对比关系：but,Onthecontrary3.表因果关系：So连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。【点睛】[高分句型1]Ishouldsayit'sreallybeyondmyexpectation,butthedigitalcameraIboughtlastweekbrokedownthreedaysago.(使用了but连接的并列句、宾语从句和定语从句)[高分句型2]Itdoesn'tworkatall,whichhasagreateffectonmydailylifeandmywork.(使用了which引导的非限制性定语从句)6．假定你是李华，上周在某团定了一次pizza外卖。但是送餐时间比预定时间晚了近一个小时。你打询问商家和送餐员时，他们却互相推卸责任。请你根据以下提示，给该网站负责人写一封投诉信：1.

表明写信的目的2.

陈述你遇到的具体问题3.

提出解决问题的方案注意：1.词数为100左右；2.可适当增加细节以使行文连贯；提示词：送餐员：deliveryboy

DearSir/Madam,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHua【答案】DearSirorMadam,I’mLiHua,andIamwritingtoexpressmydissatisfactionabouttheserviceyourwebsitepromises.TherearesomemainreasonswhyIamnotcontentwithit.Lastweek,Iorderedapizzainoneoftheshopsinordertoenjoyahappytimewithmyfamily.However,tomydisappointment,thepizzadeliverywasanhourlaterthanscheduled.Whatmademeevenmoreupsetwasthattherestaurantshiftedoffitsresponsibilityto(puttheblameon)thedeliveryboywhenIaskedfortheirproperexplanation.Butthedeliveryboysaidhewasnotthepersontoblame.Iknowyourwebsiteisafamousone,butmyexperienceshowsthatyourserviceneedsimprovement.Notonlyyourwebbutalsotherestaurantshouldgivemeareasonableexplanation.Itrustthatyou’lltakethisseriouslyandmakeanefforttopreventsuchthingsfromhappeningagain.Yoursfaithfully,LiHua【分析】本篇书面表达属于应用文，要求考生给网站负责人写一封投诉信，投诉商家和送餐员的相互推诿。【详解】第一步：审题体裁：应用文时态：根据提示，时态为一般现在时和一般过去时。结构：总分法总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。要求：1.表明写信的目的；2.陈述你遇到的具体问题;3.

提出解决问题的方案。第二步:列提纲（重点词组）writetosb;becontentwith;inorderto;enjoyahappytimewith;toone’sdisappointment;shiftoffone’sresponsibilityto;puttheblameon;askfor;properexplanation;betoblame;givesbareasonableexplanation;takeseriously;makeaneffortto;preventthingsfromdoing.第三步：连词成句1.I’mLiHua,andIamwritingtoexpressmydissatisfactionabouttheserviceyourwebsitepromises.2.TherearesomemainreasonswhyIamnotcontentwithit.3.Lastweek,Iorderedapizzainoneoftheshopsinordertoenjoyahappytimewithmyfamily.4.Tomydisappointment,thepizzadeliverywasanhourlaterthanscheduled.5.Whatmademeevenmoreupsetwasthattherestaurantshiftedoffitsresponsibilityto(puttheblameon)thedeliveryboywhenIaskedfortheirproperexplanation.6.Thedeliveryboysaidhewasnotthepersontoblame.7.Notonlyyourwebbutalsotherestaurantshouldgivemeareasonableexplanation.Itrustthatyou’lltakethisseriouslyandmakeanefforttopreventsuchthingsfromhappeningagain.根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。第四步：连句成篇（衔接词）1.表并列补充关系：Notonly…but(also),including2.表转折对比关系：However,But

连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，【点睛】[高分句型1]Whatmademeevenmoreupsetwasthattherestaurantshiftedoffitsresponsibilityto(puttheblameon)thedeliveryboywhenIaskedfortheirproperexplanation.（由what引导的主语从句，由when引导的状语从句）[高分句型2]Notonlyyourwebbutalsotherestaurantshouldgivemeareasonableexplanation.Itrustthatyou’lltakethisseriouslyandmakeanefforttopreventsuchthingsfromhappeningagain.（由notonly…butalso…引导的部分倒装）7．假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr.White写一封投诉信。内容包括:1.写信目的；2.投诉的具体问题；3.希望问题早日解决。注意:1.词数80词左右。2.可适当增加细节，以使行文连贯。________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMr.White,I’mLiHua,headofthelifedepartmentoftheStudents’Union.Onbehalfofthestudents,I’mwritingtoexpressourdissatisfactionwiththeschoolcafeteria.First,ithasalimitednumberofdishesandthedailyspecialsarethesameeachweek.Secondly,thereisalackofhealthyfood,suchassaladsorfishonthemenu.Anotherthingisthatwehavetostandinlineforalongtimebeforewecangetthemeal.Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.Yourssincerely,LiHua【分析】本文是一篇应用文，就食堂最近出现的问题给餐厅负责人Mr.White写一封投诉信。【详解】第一步：审题体裁：应用文时态：根据提示，时态应为一般现在时。结构：总分法总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。要求：1.写信目的；2.投诉的具体问题；3.希望问题早日解决。第二步:列提纲（重点词组）onbehalfof;limited;alackof;appreciate等第三步：连词成句1.Onbehalfofthestudents,I’mwritingtoexpressourdissatisfactionwiththeschoolcafeteria.2.First,ithasalimitednumberofdishesandthedailyspecialsarethesameeachweek.3.Secondly,thereisalackofhealthyfood,suchassaladsorfishonthemenu.4.Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。第四步：连句成篇（衔接词）1.表文章结构顺序：Firstofall,Firstly/First,Secondly,Andthen,Finally,Intheend,Atlast2.表并列补充关系：Whatismore,Besides,Moreover,Furthermore,InadditionAswellas,including,3.表转折对比关系：However,Onthecontrary,but,Although+clause(从句),Inspiteof+n/doing4.表因果关系：Because,As,So,Thus,Therefore,Asaresult连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，第五步：润色修改【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了较多主从复合句，如：Anotherthingisthatwehavetostandinlineforalongtimebeforewecangetthemeal.这句话用到了that引导的表语从句和before引导的时间状语从句。此外Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.这句话则使用if所引导的条件状语从句。此外文章还使用了一些高级表达，如onbehalfof;limited;alackof;appreciate等。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。8．假定你是李华，你7月12日从网上买了一款新，用了不久就发现由于电池原因待机时间短且屏幕部分受损。请就此向网店店主Steve写一封投诉信，要点如下：1.介绍购物情况；2.反映存在的问题；3.提出解决方案。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯；3.开头和结束语已为你写好。DearSteve,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LiHua【答案】DearSteve,IamLiHua.IfeelbadtotroubleyoubutIamafraidthatIhavetoexpressmydissatisfactionwiththecellphoneIboughtonJuly12.Thereasonsareasfollows.Inthefirstplace,thisphonehasashortbatterylife,whichisnotsatisfactory.Inaddition,somepartsofthescreenhavebeendamaged.Underthesecircumstances,Ifindithardtouseit.Iwouldappreciateitverymuchifyoucouldexchangeanewoneforme.Besides,youshouldpaythepostage.What'smore,IwouldliketohavethismattersettledbynextSunday.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely,LiHua【分析】本书面表达是一篇应用文。文章主要是写一封关于质量问题的投诉信。【详解】第一步：审题体裁：应用文时态：根据提示，时态应为一般现在时。结构：总分法

总分法是指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。要求：第二步：列提纲（重点词组）havetodo；expressmydissatisfactionwith；inthefirstplace；ashortbatterylife；inaddition；underthesecircumstances；paythepostage.；what'smore；wouldliketodo；havesth.done；lookforwardto第三步：连词成句1.IamLiHua.

2.IfeelbadtotroubleyoubutIamafraidthatIhavetoexpressmydissatisfactionwiththecellphoneIboughtonJuly12.3.Thereasonsareasfollows.4.Thisphonehasashortbatterylife,whichisnotsatisfactory.5.Somepartsofthescreenhavebeendamaged.6.Underthesecircumstances,Ifindithardtouseit.7.Iwouldappreciateitverymuchifyoucouldexchangeanewoneforme.

8.Youshouldpaythepostage.9.IwouldliketohavethismattersettledbynextSunday.10.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.根据提示及关键词（组）进行遣词造句，注意主谓一致和时态的问题。第四步：连句成篇（衔接词）1.表文章结构顺序：Firstofall,Firstly/First,Secondly/Second…Andthen,Finally,Intheend,Atlast2.表并列补充关系：Whatismore,Besides,Moreover,Furthermore,InadditionAswellas,notonly…but(also),including,3.表转折对比关系：However,Onthecontrary,but,Although+clause(从句),Inspiteof+n/doing,Ontheonehand…,Ontheotherhand…Some…,whileothers…,asfor,so…that…4.表因果关系：Because,As,So,Thus,Therefore,Asaresult连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，第五步：润色修改【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了主从复合句，如：IfeelbadtotroubleyoubutIamafraidthatIhavetoexpressmydissatisfactionwiththecellphoneIboughtonJuly12.中that引导宾语从句，Ibought为省略了that的定语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。9．假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。要点如下：1.快递员未联系你就私自将快递方在门卫室(guardroom)2.快递包装破损3.快递员态度差，不愿承担责任注意：1.词数100词左右2.可以适当增加细节，以使行文连贯。DearManager,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Allthebest,LiHua【答案】DearManager:Bythefollowingletterofplaint,I'dliketoexpressmydisappointmentatyourpoorexpressserviceyesterday.Inthefirstplace,yourirresponsibledeliverymanplacedmyparcelattheguardroomarbitrarilywithoutcontactingme,whatifitisstolen?Evenworsethanthat,nosoonerhadIpickeditupthanIfoundaholeonthepackage,causingmypossessionsinsidetomiss.However,youremployeerefusedtomakeanapologytomeandclaimedthathewasnottoblame.Itishisannoyingattitudethatleavesmedeterminedtoreflecttheincident.Whenitestothesolution,Istronglydemandthatheshouldapologizetomeandpensateformyloss.Besides,toavoidsuchthingsarisingagain,youremployeesaresupposedtobetrainedonceagain.Idohopethatyoucangivemeasatisfactoryreplyassoonaspossibleandyourmeasurestakentobettertheservicewillbehighlyappreciated.Allthebest,LiHua【分析】这是一篇应用文。本篇要求考生就自己一次不愉快的收快递经历给快递公司经理写一封投诉信，反映问题并希望改进。【详解】体裁：应用文时态：根据提示，时态应以一般过去时和一般现在时为主结构：总分总要求：1.快递员未联系你就私自将快递方在门卫室2.快递包装破损3.快递员态度差，不愿承担责任第二步：列提纲（重点词组）plaintosb./place/nosooner…than…/refusetodosth./betoblame/attitudetowards/bedeterminedtodosth./reflect/whenitesto/apologizetosb./avoiddoingsth./besupposedtodosth./takemeasurestodosth.第三步：连词成句1.Bythefollowingletterofplaint,I'dliketoexpressmydisappointmentatyourpoorexpressserviceyesterday.2.Inthefirstplace,yourirresponsibledeliverymanplacedmyparcelattheguardroomarbitrarilywithoutcontactingme,whatifitisstolen?3.Evenworsethanthat,nosoonerhadIpickeditupthanIfoundaholeonthepackage,causingmypossessionsinsidetomiss.4.However,youremployeerefusedtomakeanapologytomeandclaimedthathewasnottoblame.5.Itishisannoyingattitudethatleavesmedeterminedtoreflecttheincident.6.Whenitestothesolution,Istronglydemandthatheshouldapologizetomeand