新职业英语视听说教程1第三版 课件 Unit-6 Quality

Unit

6

QualityUnit

6

QualityAfterstudyingthisunit,youshouldbeableto:receiveaqualitycomplaintconductaneffectiveinvestigationofaqualityproblemtakenecessarycorrective&preventiveactionsagainstaqualityproblemdiagnosetherootcauseofaqualityproblemandfixitsettleaqualitycomplaintKnowledgeGetageneralideaofthetypicalworkingsituationsconcerningqualityinanorganization.SkillsLearntotransferacustomer’scomplainttothemanufacturer.Beabletounderstandhowtoreceiveacustomer’scomplaintUnderstandhowtoconductafieldinvestigationLearntoanalyzetherootcauseofaqualityproblemLearningFocusOutlinePart1-ListeningPart2-WatchingPart3-Speaking

Part4-121212

SupplementaryListening

·____________________

·____________________beingfriendly,beingsincereUnit

6

QualityListening1/TASK1ACustomer’sComplaintI.Warming-upSupposeyouworkinaCustomerServiceDepartment.Discusswithyourpartnerwhatqualitiesareneededtohandlecustomercomplaintseffectively.

·____________________

·____________________

·____________________

·____________________beingagoodlistenerbeinghelpfulbeingthoughtful/consideratecreativethinking/problem-solvingability

·____________________

·____________________beingflexiblepositivebodylanguagebeingcooperative,beingtolerantUnit

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QualityListening1/TASK1NewWords&Expressionsodda.奇怪的Ihadratheran

odd

experiencetheotherday.前几天我有过一次非常奇怪的经历。tamperv.(~with)拨弄；胡乱摆弄Don’t

tamper

withthatcar.不要乱碰那部车子。themoment一⋯⋯（就）⋯⋯Theyhavebeenstudyinghardfrom

the

moment

theyenrolled.从入学时起，他们就一直努力学习。Unit

QualityListening1/TASK1ACustomer’sComplaintII.ExtensiveListeningHelenismakingacomplainttoSusan.Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.HelenisunsatisfiedwithallthegoodssheboughtfromGuru.SusanwritesdownHelen’snameandtelephonenumberforfuturereference.…onebottlecontainedlessthan500mlofshampoo.MayIhaveyournameandtelephonenumber,please?FalseTrueScriptUnit

QualityListening1/TASK1ACustomer’sComplaintIII.IntensiveListeningListentotheconversationagainandcompletethefollowingCustomerComplaintSheetforSusan.ScriptNameofCustomerTelephoneNo.GoodsInvolvedProblemFollow-upWithinCustomerComplaintSheetHelenSmith84791128Onebottlecontainedlessthan500mlofshampoo.ShampooAweekUnit

6

QualityListening1/TASK1ACustomer’sComplaintIV.LanguageSummaryReadaloudthefollowingsentencesaboutreceivingacomplaint.HowcanIhelpyou?I’msorry.Pleasetellmeaboutit.3.Really?Howodd.4....haveyoubroughtthereceiptwithyou?It’lltakeusawhiletolookintoitbecausewe’llhavetoreportbacktothemanufacturer.6.MayIhaveyournameandtelephonenumber,please?Unit

6

QualityListening1/TASK2ComplaintTransferI.Warming-upSupermarketsusuallysettlequalitycomplaintsdirectlywithcustomers,butsometimestheyneedtotransfercomplaintstothemanufacturersconcerned.Discusswithyourpartnerandtick(√)thosethatmaybeappropriatereasonsfortransferringacomplaint.Askforthemanufacturer’shelptofindoutthecause.2.Getcompensationfromthemanufacturer.3.Beginaninvestigationtodiscoverwhoisresponsible.Drawthemanufacturer’sattentiontoaproblem.5.Askthemanufacturertomakeimprovements.Unit

QualityListening1/TASK2NewWords&Expressionshowcome…?【美口】怎么会⋯⋯的？How

come

hegotthejob?他怎么会得到这个职位呢？inplace在工作；准备就绪Pleasemakesureyouhaveyourtraveldocumentsinplace.请确保你的旅游文件准备就绪。take…seriously认真对待⋯⋯ Doyou

take

seriously

hispredictionofagovernmentdefeat?

他预计政府要受挫折，你认为这话靠得住吗？betoblame该受责备；应承担责任Hecan’t

be

to

blame.他不能受责备。Unit

QualityII.ExtensiveListeningSusanistransferringthecomplainttotheSales&MarketingDepartmentofTAF.Listentotheconversationandtick(√)thosestatementsthataretrue.Listening1/TASK2ComplaintTransfer☐1.TAFSales&MarketingDepartmentisresponsiblefordealingwithdistributors.☐2.SusanthinksJennytakesitforgrantedthatthecomplaintisfalse.☐3.Jennydoesn’twanttotakethecomplaintseriously.☐4.TAFwillarrangetofindthecauseofthecomplaintwithinoneweek.ScriptUnit

QualityIII.IntensiveListeningListentotheconversationagainandtick(√)thecorrectanswertoeachquestion.ScriptListening1/TASK2ComplaintTransfer1.WhyisJennysosurprisedatthecomplaint?☐A.BecauseTAFhasagoodqualitycontrolsystem.☐B.BecauseJoyceShampoosellsquitewell.☐C.BecauseTAFisaveryfamouscompany.2.WhatwillJennydonext?☐A.Askformoredetails.☐B.Providesomeexplanations.☐C.Arrangeforsomeonetolookintothematter.3.TowhomwillJennyreportthematter?☐A.Mr.Johnson.☐B.Mr.Smith.☐C.Frank.Unit

6

QualityListening1/TASK1ACustomer’sComplaintIV.LanguageSummaryCompletethefollowingsentenceswiththewordsgiveninthebox,payingspecialattentiontotheuseof“nomatter”.whowhatwherewhenwhetherhowNomatter_______Tomworks,healwaysdoesagoodjobinsettlingcustomercomplaints.Nomatter_______ourproductsareproduced,theywillbesoldoutinquiteashorttime.TheCustomerServicestaffwon’ttrustthatcustomeranymorenomatter____________hesays.Nomatter_________hardwepromoteourproducts,thereisalwaysmoretodo.5.Don’tloweryourqualityrequirementsnomatter_______comes.Themanagerdecidedtomass-producethenewmodelnomatter_______ itispopularwiththecustomersatpresent.wherewhenwhathowwhowhetherUnit

QualityWatching1/TASK1FieldInvestigationI.Warming-upDiscusswithyourpartnerandtick(√)thosestatementsthatyoubothconsidertobethejobdutiesofsalesrepresentatives.Presentandsellproductsandservicestocurrentandpotentialclients.2.Conductmarketresearchfornewproductdevelopment3.Providecustomerfeedbacktothecompany.Developandcarryoutspecialsalesactivitiestoincreasesales.5.Establishandmaintainclientrelationships.Unit

5

QualityWatching1/TASK1NewWords&Expressionsinvestigationn.调查

Inan

investigation,anewfactbecameknown,whichtoldagainsthim.在调查中新发现了一件对他不利的事实。fillingn.填充；装满Pleasegivemeapiewithcherryfilling.请给我一个樱桃馅饼。mixn.混合物；配料

Youcan

mix

blueandyellowpainttomakegreenone.你可以把蓝色和黄色油漆混合成绿色。batchn.一批；一次生产的量Thefirst

batch

ofcakeswasburnt.第一炉蛋糕烤焦了。Unit

5

QualityWatching1/TASK1NewWords&Expressions5. formulan.配方Theyareworkingontheperfectionoftheirnewpaint

formula.他们正在研制完善的新颜料配方。6. sectionn.部分The

section

oftheformisnotapplicableinyourcase.表格这一部分不适合你的情况。7. defectivea.有缺点的；不完美的 Hervisionisseriously

defective.她的视力有严重缺陷。8. narrowdown缩小；减少Icannot

narrow

down

therulesforthisgame.我不能限制这场比赛的规则。Unit

QualityWatching1/TASK1FieldInvestigationII.ExtensiveWatchingFrankgoestoGuruSupermarketforfieldinvestigation.Watchthevideoclipanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.FrankisquitefamiliarwithSusansohegoesdirectlytoher.2. Thetwodefectivesampleswillhelpthemanufacturerinitsinvestigation.CanyoutellmewhereIcanfindher?I’lltakethesedefectivesamplesbacktothecompany...,sowecangetonwithourinvestigation.FalseTrueScriptUnit

QualityWatching1/TASK1FieldInvestigationIII.IntensiveWatchingWatchthevideoclipagainandtick(√)thecorrectanswertoeachquestion.Script1.Whichofthefollowingstatementsistrueaboutthetwobottlesofshampoo?☐A.Theywerereturnedbydifferentcustomers.☐B.Theybothcontain500mlofshampoo.☐C.Theyareofdifferentbrands.2.What’sthemixandbatchnumberofthetwobottlesofshampoo?☐A.FormulaS7andbatchNo.1018001.☐B.FormulaX7andbatchNo.1081001.☐C.FormulaS7andbatchNo.1108001.3.Whatwillbelearnedfromthebatchnumberaccordingtotheconversation?☐A.Wheretheproductwassold.☐B.Whentheproductwasproduced.☐C.Wheretheproductwasproduced.Unit

QualityWatching1/TASK1FieldInvestigationIV.LanguageSummaryRewritethefollowingsentencesaftertheexample.Example:Pleasekeepinformingmeofthat.Pleasekeepmeinformed.1.Youshouldatleastmaketheclientsunderstandyou.Youshouldatleastmakeyourself_____________.2.Iheardsomeonerepeatmynameseveraltimesontheloudspeaker.Iheardmyname_________severaltimesontheloudspeaker.3.Heaskedhernottochangetheirschedule.Heaskedhernottogettheirschedule__________.4.Yesterdaytheyhadtwopeoplerepairtheirprinterandcomputer.Yesterdaytheyhadtheirprinterandcomputer_________.understoodrepeatedchangedrepairedUnit

QualityI.Warming-upDiscusswithyourpartnerandtrytogivetheChinesemeaningsofthefollowingexpressions.Watching1/TASK2Corrective&PreventiveActioncorrectiveactionpreventativeactionfullinspectionreturnandreplacement纠正措施预防措施全检退货、换货Unit

QualityWatching1/TASK2NewWords&Expressionscorrectivea.纠正的Itispossibletodo

corrective

surgeryontheeyestotakecareoftheproblem.通过做眼睛矫正手术解决这个问题是可行的。preventivea.预防性的Thishasprovedeffectively

preventive.这种药证明是很有效的预防。preventativea.（=preventive）预防性的Further,no

preventative

actionsweresubmittedforfutureprotocolsandstudies.此外，没有提供对以后各个方案和研究的预防措施。updatev.向⋯⋯提供最新信息；更新Theydecidedto

update

thecomputersystems.他们决定更新计算机设备。Unit

QualityWatching1/TASK2NewWords&Expressions5. inspectorn.检验员An

inspector

checkedthestandardofwork.视察员查验工作的质量。6. analyzev.分析

Weshould

analyze

thecauseandeffectofthisevent.我们应该分析这场事变的因果。Unit

QualityWatching1/TASK2Corrective&PreventiveActionII.ExtensiveWatchingFrankistalkingwithSusanaboutthecorrectiveandpreventativeactiontobetaken.Watchthevideoclipanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.Frank’sonlyproposedactionistocarryoutafullinspectionofTAF’sstock.FrankwillleaveforTAFthatnighttoinvestigatethecauseoftheshortfilling.Asforthepreventiveaction,we’llcarryoutafullinspectionofalltheshampooinourstock.I’llgobacktoourcompanytonightwiththesetwodefectivesamples…I’msurethecausewillbediscoveredsoon.FalseTrueScriptUnit

QualityIII.IntensiveWatchingWatchthevideoclipagainandtick(√)thecorrectanswertoeachquestion.ScriptWatching1/TASK2Corrective&PreventiveAction1.WhichofthefollowingfeesarenotmentionedbySusan?☐A.Feesfortheinspectors.☐B.Chargesforreturningthedefectiveshampoo.☐C.Frank’stransportcostsbacktoTAF.ApartfromProduction,whichdepartmentwillalsogetinvolvedinanalyzingthedefectivesamples?☐A.QCDepartment.☐B.FinanceDepartment.☐C.Sales&MarketingDepartment.3.WhowillarrangeafullinspectionofalltheJoyceshampooatGuruSupermarket?☐A.Frank.☐B.Susan.☐C.Jenny.Unit

QualityIV.LanguageSummaryFillintheblankswithanounforeachverbgiven.Consultyourdictionaryifnecessary.Watching1/TASK2Corrective&PreventiveActioninvestigate

investigationinspectpreventcorrectactcooperateinspectionpreventioncorrectionactioncooperationUnit

QualitySpeaking1I.Workinpairs.Completeandpracticethefollowingconversationwithyourpartnerinturn.A:Goodmorning.Ipurchasedacomputerfromyourcompanylastmonth.Unfortunately,I’mnotsatisfiedwithit.B:__________________________________?A:I’mhavingaproblemwithmyInternetconnection.B:Didyoureadtheinstructionsthatcomewiththecomputer?A:Yes,butthetroubleshootingsectionwasnohelp.B:__________________________________?A:Well,theInternetconnectiondoesn’twork.Ithinkthemodemisbroken.I’dlikeareplacement.B:I’mafraidit’snotourpolicytoreplacecomputersjustbecauseoffailureto

connecttotheInternet.…Whatseemstobetheproblem?WhathappenedexactlyUnit

QualitySpeaking1I.Workinpairs.Completeandpracticethefollowingconversationwithyourpartnerinturn.A:Iboughtthiscomputerwithallthesoftwarepre-loaded.Ihaven’ttouchedanything.B:We’resorrythatyou’vehadaproblemwiththiscomputer.______________________________?Ipromiseyouwe’llcheckthesettingsandgetbacktoyouimmediately.A:OK,thatwillworkforme.B:We’lldoourbestto__________________________assoonaspossible.CouldyoubringinyourcomputergetyourcomputerworkingUnit

QualitySpeaking1II.Workinpairs.SupposeyouareasalesrepresentativeofSonyElectronicsInc.,andadistributorisfeedingbackonaqualitycomplaintaboutyourproduct.Role-playtheconversationaccordingtothefollowinginstructions.StudentA:SalesRepresentativeStudentB:DistributorAskabouttheproductinvolved.Askaboutthedetailsoftheproblem.Expresssurpriseandwanttoknowthecustomer’srequirements.SayitisaSonyDSC-W17camerathatwascomplainedabout.Explainthatthecustomercomplainedtherewerealwaysspotsonpictures.Informthatthecustomerwantsareplacementimmediately.Unit

QualitySpeaking1Sample:A:Goodmorning,Mr.Johnson.Whyareyouinsuchahurry?B:Goodmorning,MissChen.Sorrytotellyouthatwehavereceivedastrangecomplaintaboutyourcamera.A:Astrangecomplaint?Whichmodelisit,please?B:TheDSC-W17.A:Really?Youknow,thatmodelisoneofourmostreliableones.What’stheproblemthen?B:Onecustomercomplainedthattherearespotsonpicturestaken.A:What?Spotsonpictures?B:Yes.Heshowedmesomepictureswithspotstoprove.A:Isthecamerastillunderguarantee?B:Yes,itis.A:Whatdoesthatcustomerwantustodo?B:Helovesthatmodelverymuch,sohejustasksforanimmediatereplacement.A:OK.I’llarrangeforthat.Andifyoucouldsendthefaultyunittous,ourtechnicianswillinvestigatetherootcauseoftheproblem.B:Soundsgreat.Unit

QualitySpeaking1III.Workinpairs.Supposeyouareasalesrepresentativeofapublishinghouse.Alocalbookstorehasreportedthatoneofyourbookscontainsapagewhichhasbeenprintedtwice.Tick(√)thepointsthatshouldbeincludedinyourinvestigationandexplainthereasonstoyourpartner.1.Apologytothebookstorekeeper2.Nameofthebookanditsauthor3.EditionNumberandpublishingdateofthebook4.Numberofthebookssold5.Nameofthereaderwhofirstfoundtheproblem☐1.Spendmoremoneyonadvertising.☐2.Packageshampooineye-catchingbottles.☐3.IntroduceQCinspectorsintheproductionline.☐4.Purchaseexpensiverawmaterials.☐5.Maintainthefillingmachinesregularly.Unit

QualitySpeaking1IV.Workingroups.Discussandtick(√)theactionsthatareusefulforashampooproducertopreventqualityproblems.Thenmakeareporttotheclass.Unit

QualityListening2/TASK1CauseInvestigationI.Warming-upWheninvestigatingtherootcauseofaqualityproblem,peopleofteninvestigatefourelements.Discusswithyourpartnerandtrytocompletethefollowingchecklist.A.Noorpoorprocedures B.WrongtypeforjobC.Lackofknowledge D.PoormaintenanceordesignMaterials1.Defectiverawmaterial;2.__________________;3.Lackofrawmaterial.Manpower1.Inadequatecapability;2.__________________;3.Lackofskill.B.WrongtypeforjobC.LackofknowledgeUnit

QualityListening2/TASK1CauseInvestigationI.Warming-upWheninvestigatingtherootcauseofaqualityproblem,peopleofteninvestigatefourelements.Discusswithyourpartnerandtrytocompletethefollowingchecklist.A.Noorpoorprocedures B.WrongtypeforjobC.Lackofknowledge D.PoormaintenanceordesignMachine/Equipment1.Incorrecttoolselection;2.__________________________;3.Poorequipmentortoolplacement;4.Defectiveequipmentortools.Methods1._____________________;2.Practicesarenotthesameaswrittenprocedures.D.PoormaintenanceordesignA.Noorpoorprocedures Unit

QualityListening2/TASK1NewWords&Expressionsdiagnosisn.调查分析；判断Hissymptomsgavenoobviouspointertoapossible

diagnosis.他的症状无法作出明确的诊断。underwaya.进行中的Roadandbridgeconstructionis

underway.公路和桥梁正在建设中。diagnosev.调查分析；判断Whatmorewillyouwanttoknowto

diagnose

thisproblem?要弄清这个问题，你还需要知道些什么？instructionn.(常pl.)指示说明The

instruction

shouldbecarriedoutwithoutanyreservation.应当不折不扣地执行这个指示。Unit

QualityListening2/TASK1NewWords&Expressions4. compoundingn.混合，搀合Itcangrowinfinitely,compounding

atanyratewedecide.

它可以无限膨胀，混合的比例任由你我决定。5. adjustmentn.调整Theyshouldmake

adjustment

tothenewenvironment.他们应进行调整以适应新环境。6. cappingn.封盖Pleaseremovethecapping.请移走封盖。

7. labelingn.贴标签TheEuropeanUnionwillbeadoptingenergy

labeling

soonaswell.欧盟也将尽快通过能效标识方案。Unit

QualityListening2/TASK1NewWords&Expressions8. samplingn.抽样；取样Thistypeof

sampling

hasbeenappliedexclusivelytotimbersales.这种抽样仅用于木材销售。groupdiagnosis会诊Theyaregoingtohaveagroupdiagnosisthisafternoon.他们今天下午将会进行会诊。outofspec.不符合规格Thesearethoseproductswhichareoutofspec.这些是不符合规格的产品。tospec.符合规格Arethesematerialtospec.?这些材料是否符合规格?productionline生产线Theyarecheckingtheproductionline.他们在检查生产线。Unit

QualityListening2/TASK1CauseInvestigationII.ExtensiveListeningAmeetingisheldatTAF.Listentotheconversationandtick(√)thestatementsthataretrue.1.Jennydescribesthequalitycomplaintbrieflywiththesupportoftwodefectivesamples.2.ItseemsthattheQCDepartmentshouldn’tbeblamedfortheshortfilling.3.Onemoremeetingisneededtoidentifythecauseoftheshortfilling.ScriptUnit

QualityListening2/TASK1CauseInvestigationIII.IntensiveListeningListentotheconversationagainandtick(√)thecorrectanswertoeachquestion.Script1.What’sthepurposeofthismeeting?☐A.Tofindoutwhichdepartmentisresponsible.☐B.TodiagnoseaqualitycomplaintaboutJoyceshampoo.☐C.TotalkabouttheirbusinessrelationshipwithGuruSupermarket.2.Whatwillbedoneiftheshampoois“outofspec.”?☐A.Anadjustmentwillbemade.☐B.Testswillberun.☐C.Bottleswillberefilled.3.Whichdepartmentwillconductafullinspectionofthebatchstillleftinthewarehouse?☐A.Sales&Marketing.☐B.Production.☐C.QualityControl.Unit

QualityListening2/TASK1CauseInvestigationIV.LanguageSummaryComparethemeaningoftheitalicizedwordsineachofthesentencepairs.Thesetwodefectivebottlesofshampooareofthesamemixandbatchnumber.Severalingredientsaremixedtogetheraccordingtothespecificationsintheformulainstruction.QCinspectorsdon’tgetinvolvedbecauselabelingandpackagingaredonebymachines.Toourgreatsurprise,nolabelcanbefoundonthepackageofthegoods.(n.配料)(v.混合)(n.贴标签；n.包装)(n.标签；n.包装)Unit

QualityListening2/TASK1CauseInvestigationIV.LanguageSummaryComparethemeaningoftheitalicizedwordsineachofthesentencepairs.Itlooksasifweshouldstartsamplingatthefillingstagefromnowon.Whencomplaining,youmustprovidethedefectivesamplesinvolved.(n.抽样检查)(n.样品)Unit

QualityI.Warming-upHaveyoueverhadthefollowingqualityproblemsinyourlife?Discusswithyourpartnerandlistthepossiblereasonsforeachofthem.Listening2/TASK2CauseDiscovery1.Thebreadboughtjustnowsmells._______________________________2.Oneglassamongacartonofnewly-deliveredonesisbroken._______________________________3.Someimportedwoodenfurniturewasalittleoutofshape._______________________________4.NoimageappearsonthedisplayofanewTVset._______________________________Outofdate.Roughhandling.Leftoutintherain.Technicalfault.Unit

5

QualityListening2/TASK2NewWords&Expressionspistonn.活塞Theyusea

piston

engineinstead.他们改用活塞发动机。fillern.装罐机；填充机Howtochoosethemostsuitabletypeof

filler

forpillows?如何选择最适合自己枕头的填充物类型？infectv.感染Goaway,Idon’twantto

infect

youwithmycold.躲开，我不愿意把感冒传染给你。suspendv.暂停；中止Bothsidesintheconflicthaveagreedtemporarilyto

suspend

hostilities.冲突双方同意暂时停火。Unit

5

QualityListening2/TASK2NewWords&Expressionscircumstancen.环境；条件；状况Youshouldsoonaccommodateyourselftothenew

circumstance.你应尽快适应新环境。suspensionn.暂停；中止Theathletecouldfacealengthyperiodof

suspension

iffoundguilty.如果被判有罪，这名运动员可能面临长期停赛。intervaln.间隔Theaudienceweregoingoutforthe

interval.幕间休息时观众走出了剧场。distributorn.分销商；经销商Youcangetthebookthroughyourlocal

distributor.你可以通过当地经销商买到这本书。Unit

QualityListening2/TASK2CauseDiscoveryII.ExtensiveListeningAsecondmeetingisheldtodiagnosetheshortfillingproblem.Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.Theproblemturnedouttobewithseveralfillingheadsoftheshampoofiller.Joyceshampoohasbeenlaunchedformanyyearsandbuiltaverygoodreputation.Theproblemwaswithoneofthepistonfillingheadsoftheshampoofiller.FalseJoyceisanewly-developedproductlaunchedlastyear...FalseScript1.Howlongdoesittaketofillonebottlewithshampoo?☐A.5seconds.☐B.15seconds.☐C.50seconds.2.Howmanyshort-filledbottleshavetheQCinspectorsfoundinTAF’sstock?☐A.5.☐B.15.☐C.50.3.WhymustTAFsatisfyGuruSupermarketanditscustomers?☐A.BecauseGuruisaforeigndistributor.☐B.BecauseGuruisTAF’sNo.1distributor.☐C.BecauseitisGuru’scustomerswhofoundthequalityproblem.Unit

QualityIII.IntensiveListeningListentotheconversationagainandtick(√)thecorrectanswertoeachquestion.ScriptListening2/TASK2CauseDiscoveryUnit

QualityIV.LanguageSummaryFillintheblankswithproperwordsaccordingtothefractionsintheleftcolumn.Listening2/TASK2CauseDiscovery1/10onetenth1/21/42/533/425/6onehalfonequartertwofifthsthreeandthreequarterstwoandfivesixthsUnit

QualityWatching2/TASK1FeedbackandCorrectionI.Warming-upDiscusswithyourpartnerandtick(√)theinformationthatshouldbeincludedinthefeedbackonacomplaint.☐1.Thefindingsoftheinvestigation☐2.Theprocessesinvolvedintheproduction☐3.Theactionstakentocorrectandpreventtheproblem☐4.ThesolutiontothecomplaintUnit

QualityWatching2/TASK1NewWords&Expressionsconveyorn.传送装置；运输设备Liftitoutofthe

conveyor

belt.把它从传送带上取下来。carouseln.旋转式传送带Thebaggage

carousel

hasbrokendown.行李传送带失灵了。holdingtank盛液槽

Leavethedrainvalveofthe

holding

tank

opened.让贮槽的排水阀打开。conveyorbelt传送带Liftitoutofthe

conveyor

belt.把它从传送带上取下来。Unit

QualityWatching2/TASK1FeedbackandCorrectionII.ExtensiveWatchingFrankisexplainingtheirdiscoveryofthecausetoSusan.Watchthevideoclipandtick(√)thosestatementsthataretrue.1.Susanhaslittleknowledgeabouthowshampooisproduced.2.Thewholeprocessofshampooproductionistotallycomputerized.3.Frankgivesaverydetailedexplanationaboutthecauseoftheproblem.ScriptUnit

QualityWatching2/TASK1FeedbackandCorrectionScriptIII.IntensiveWatchingWatchthevideoclipagainandanswerthefollowingquestions.Howmanystepsarethereintheshampooproduction?WhereistheshampoopumpedaftertheQCcheck?Whatwillhappenaftertheemptybottlesmovealongtheconveyorbelt?4.Howdotheycontrolthefillingtimeandspeed?Six.Itispumpedintoaholdingtank.Theyarefilledwithshampoo.Theyuseacomputertocontrolthefillingtimeandspeed.Unit

QualityWatching2/TASK1FeedbackandCorrectionIV.LanguageSummaryFillintheblankswithacompoundadjective.Consultyourdictionaryifnecessary.1.Therewassomethingwrongwithoneofthemachinesthatfillshampoo.Therewassomethingwrongwithoneoftheshampoo-fillingmachines.2.In1902Dr.Carrierinventedamachinethatcouldconditionair.In1902Dr.Carrierinventedan________________machine.3.Wehavecompletedataskthatconsumedtoomuchtime.Wehavecompleteda_________________task.4.Theysucceededindevelopinganewkindoflampthatcouldsaveenergy.Theysucceededindevelopinganewkindof_____________lamp.air-conditioningtime-consumingenergy-savingUnit

QualityI.Warming-upSupposeyouareresponsibleforsettlingqualitycomplaintsforyourcompany.Tick(√)thestatementsthatshouldbethegoalofcomplaintsettlement.Watching2/TASK2ComplaintSettling1.Topreventyourcompanyfromsufferinglosses2.Tomaintaincustomerloyalty3.Tomakesureyourgoodsaresold4.TomakecustomerssatisfiedwithyourproductsandservicesUnit

QualityWatching2/TASK