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TotheUnitcoursewareofthesecondeditionofEnREPORTING目录Unit1GreetingandIntroductionUnit2AskingforandGivingInformationUnit3ArrangingMeetingsUnit4ManagingYourTimePART01Unit1GreetingandIntroductionREPORTINGGreetpeoplewithformalorinformallanguageaccordingtotherelationshipandoccasion.Expresswarmwishesandgoodwishestoshowpolitenessandfriendliness.GreetingIntroduceyourselforothers,includingname,position,function,etc.Usesimplelanguagetoavoidusingcomplexortechnicalwords.IntroductionGreetingandIntroductionGratitudeExpressyourthanksandappreciationtoothersfortheirhelp,support,advice,etc.Usespecificexamplestoshowyourgratitude.ApologiesApologizetoothersforyourmistakes,errors,orinconvenience.Expressyourregretandwillingnesstomakeupforit.Usesincereandhumblelanguagetoshowyoursincerity.ExpressionsofGratitudeandApologiesSaygoodbyetoothersinapoliteandfriendlyway.Expressyourwishesfortheirfutureandhopetomeetagaininthefuture.Useappropriatelanguageaccordingtotherelationshipandoccasion.FarewellsPART02Unit2AskingforandGivingInformationREPORTINGAskingforGeneralInformationHowcanIgettothenearestpostoffice?CouldyoutellmewherethenearestATMis?AskingforInformationCouldyoupleasetellmewhenthenexttraintoNewYorkleaves?AskingforInformation010204AskingforInformationAskingforSpecificInformationDoyouknowwhereIcanfindagoodItalianrestaurantnearby?DoyouhappentoknowthephonenumberoftheDMVoffice?DoyouhaveanyideawhereIcanbuyticketsfortheconcert?03GivingGeneralInformationThenearestpostofficeisonMainStreet.ThenearestATMisintheshoppingmallon5thAvenue.GivingInformationThenexttraintoNewYorkleavesat10:30amfromplatform5.GivingInformationGivingSpecificInformationThephonenumberfortheDMVofficeis(123)456-7890.ThebestItalianrestaurantintheareaiscalled"LaDolceVita".YoucanbuyticketsfortheconcertatTicketmasteroratthevenueboxoffice.GivingInformationIntroductionTelephonelanguageisaspecialformoflanguageusedwhencommunicatingviatelephone.Ithasitsownsetofrulesandetiquette.TelephoneLanguageKeyPointsUseapolitetonewhenspeakingonthephone.Identifyyourselfandthereasonforyourcall.TelephoneLanguageUse"please"and"thankyou"toshowpoliteness.Listencarefullytowhattheotherpersonissayinganddon'tinterrupt.Useaclearandaudiblevoicesotheotherpersoncanunderstandyou.TelephoneLanguagePART03Unit3ArrangingMeetingsREPORTING在安排会议时,首先需要确定会议的时间和地点。选择一个适合所有参与者的时间,并确保地点便利且适合会议需求。约定时间地点在邀请对方参加会议时,使用礼貌和尊重的语言,以增加对方接受邀请的可能性。使用礼貌用语MakingAppointments如果需要取消会议,应尽早通知所有参与者,以便他们能够重新安排自己的时间。在取消会议时,应向参与者说明原因,以示尊重和诚意。CancellingAppointments说明原因提前通知重新安排时间如果会议需要延期,应与所有参与者商议新的时间,确保他们都能按时参加。保持沟通在会议延期期间,保持与参与者的沟通,以确保他们了解最新的安排,并做好相应的准备。PostponingAppointmentsPART04Unit4ManagingYourTimeREPORTINGIdentifyingImportantandUrgentTasksItisessentialtodistinguishbetweentasksthatareimportantandurgentandthosethatarenot.Prioritizingmeansfocusingoncompletingthemostcriticaltasksfirst,whichhelpsinachievingthelargergoalseffectively.AllocatingResourcesAfteridentifyingtheimportantandurgenttasks,oneshouldallocatethenecessaryresources,includingtime,energy,andanyothersupportrequired,tocompletethosetasks.Thisensuresthatthemostcrucialworkgetsdonefirst.SettingPrioritiesbasedonValuesandGoalsSettingprioritiesalsoinvolvesaligningthemwithone'spersonalvaluesandlong-termgoals.Thishelpsinmakingchoicesthatareconsistentwithone'sprinciplesandlong-termobjectives.PrioritizingTasksSchedulingAppointmentsandMeetingsSchedulingMeetings:Effectivetimemanagementincludesschedulingmeetingswithcolleagues,superiors,orsubordinatestodiscussprojectupdates,teamprogress,oranyotherrelevantissues.Itisessentialtochooseatimethatworksforallpartiesinvolvedtoensuremaximumparticipationandproductivity.AppointmentScheduling:Schedulingappointmentsforpersonalorprofessionalreasonsisanintegralpartoftimemanagement.Whetherit'samedicalappointment,ameetingwithaclient,orapersonalcommitment,properschedulingensuresthattheseactivitiesarecompletedwithoutanyconflictsorinconvenience.FlexibilityinScheduling:However,it'sessentialtomaintainsomeflexibilityinschedulingtoaccountforunexpectedeventsorlast-minutechanges.Beingadaptablehelpsincopingwithsuchsituationswithoutcausingtoomuchstressorinconvenience.DelegationResponsibilitiesIdentifyingAreasforDelegation:Delegationisaneffectivewaytomanagetimeandincreaseproductivity.Identifyingtasksthatcanbeeffectivelyhandledbyothersfreesuptimeformorecriticalwork.Itisessentialtoanalyzeeachtasktodetermineifit'ssuitablefordelegation.DelegationProcess:Theactualdelegationprocessinvolvesselectingtherightpersonforthetaskbasedontheirskills,expertise,andavailability.Clearcommunicationisessentialtoensurethatthepersonchosenunderstandstheexpectationsandcancompletethetaskeffectively.MonitoringandEvaluating
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