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跨境电商客服Exerciseanalysis1.WhichisNOTthemaintaskofCBECafter-salescustomerservice?______.A.customermanagementB.disputehandlingC.after-salesfeedbackmanagementD.MailinggoodsExerciseanalysis1.WhichisNOTthemaintaskofCBECafter-salescustomerservice?______.A.customermanagementB.disputehandlingC.after-salesfeedbackmanagementD.Mailinggoods邮寄商品DExerciseanalysis2.OnthemajorplatformsofCBEC,after-salesfeedbackisgenerallydividedinto______.A.positive&negativeC.Five-star&negativeB.positive,negative,neutralD.positive,negative,neutral,unevaluatedExerciseanalysis2.OnthemajorplatformsofCBEC,after-salesfeedbackisgenerallydividedinto______.A.positive&negativeC.Five-star&negativeB.positive,negative,neutralD.positive,negative,neutral,unevaluatedBExerciseanalysis3.Ifthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedto______tosettlethedispute.A.theplatformB.thebuyerC.thesellerD.thecourtExerciseanalysis3.Ifthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedto______tosettlethedispute.A.theplatformB.thebuyerC.thesellerD.thecourtAExerciseanalysis4.______meansthematerial,craftsmanship,and/orqualityoftheproductsdeliveredbytheSellerfailstomeettheprovisionsofthePurchaseContract,orthereisdamage,functionalfailure,missingpartsorotherissuesthatmaypreventtheirnormaluse.A.InconsistentDescriptionB.QualityProblemsC.InfringementD.CustomsDetentionExerciseanalysis4.______meansthematerial,craftsmanship,and/orqualityoftheproductsdeliveredbytheSellerfailstomeettheprovisionsofthePurchaseContract,orthereisdamage,functionalfailure,missingpartsorotherissuesthatmaypreventtheirnormaluse.A.InconsistentDescriptionB.QualityProblemsC.InfringementD.CustomsDetentionBExerciseanalysis5.Ifthebuyersubmitsadisputeis______,itwillnotbecountedintheseller'sdisputerate.A.“PersonalReasons”B.“QualityProblems”C.“Colornotasdescribed”D.“Sizenotasdescribed”Exerciseanalysis5.Ifthebuyersubmitsadisputeis______,itwillnotbecountedintheseller'sdisputerate.A.“PersonalReasons”B.“QualityProblems”C.“Colornotasdescribed”D.“Sizenotasdescribed”AExerciseanalysis1.WheretheBuyerclaimsthatthequalityproblemandinconsistencyindescriptionoftheproductsdeliveredareidentifiablewithnakedeyes,theSellershallfirstprovidephotos,videos,orotherevidenceapprovedbyAtoproveit.(
)Exerciseanalysis1.WheretheBuyerclaimsthatthequalityproblemandinconsistencyindescriptionoftheproductsdeliveredareidentifiablewithnakedeyes,theSellershallfirstprovidephotos,videos,orotherevidenceapprovedbyAtoproveit.(
)×Exerciseanalysis2.Thecustomer'spositivecommentsdonotneedreply.(
)Exerciseanalysis2.Thecustomer'spositivecommentsdonotneedreply.(
)×Exerciseanalysis3.IfabuyerinitiatesadisputewithreasonA,andthencancelsthedispute,andtheninitiatesadisputewithreasonB,thenthedisputerateiscountedbyreasonB.(
)Exerciseanalysis3.IfabuyerinitiatesadisputewithreasonA,andthencancelsthedispute,andtheninitiatesadisputewithreasonB,thenthedisputerateiscountedbyreasonB.(
)√Exerciseanalysis4.Thebuyeropenedadisputewiththereason“goodsnotreceived”,latermodifiedthereasoninto“forpersonalreasons”,then,itwillnotbecountedintheDisputeRate.(
)Exerciseanalysis4.Thebuyeropenedadisputewiththereason“goodsnotreceived”,latermodifiedthereasoninto“forpersonalreasons”,then,itwillnotbecountedintheDisputeRate.(
)×Exerciseanalysis5.GeneraldisputestatusisReturnofProductsandRefund,theplatformwillfirstgive10daysforthebuyertofillinthereturnordernumber,ifthebuyerdoesnotfillinthereturnordernumberwithin10days,thedisputewillbeclosedwithoutrefund.(
)Exerciseanalysis5.GeneraldisputestatusisReturnofProductsandRefund,theplatformwillfirstgive10daysforthebuyertofillinthereturnordernumber,ifthebuyerdoesnotfillinthereturnordernumberwithin10days,thedisputewillbeclosedwithoutrefund.(
)√Skills&DrillsSupposeyourunanonlinestorespecializinginwomen’scasualshoesonAliExpress.JudyWhite,aBritishcustomer,boughtapairofshoesfromyourstoreaweekago.(1)Judywrotetoreflectthattheshoesreceiveddidnotmatchtheproductdescription,especiallythecolor,whichdispleasedherverymuch.Sheopenedadisputetodemandarefund.Pleasereplytoherbyemailandtrytoconvincehertoclosethedispute.Skills&DrillsDearJudy,Thankyouforyourletter.Wearesorrytoknowyouarenotsatisfiedwithourshoes.Thecolorofshoesmaylookalittledifferentfromthatonthephotodisplayedonouronlineshop.Iguessitisthelightthatcausesthediscrepancy.Weareterriblysorryforthetroubleitbroughtyou,andit’stotallyunderstandableforyoutorequestafullrefund.Youwillgetyourmoneybackbutpleasetakeyourtroubletoreturntheshoeswithinthestipulateddate.Alternatively,wecangiveyou20%off,ifyouwouldliketokeepit.Youseethequalityoftheshoesisperfectandtheymaybeadecentgiftforsomeone.Sorryagainforthetrouble.Wewillchangethephototoavoidthesimilarproblem.Thankyouforlettingusknowit.Bytheway,couldyoupossiblychangeyourfeedbackonline?Thepositivefeedbackisreallyimportanttous.Wewillhighlyappreciateitifyouwouldliketogiveusachancetogetbetter.Wesincerelylookforwardtoanotherchancetoserveyou.Bestwishes,EyreSkills&Drills(2)ThanksgivingDayiscoming,pleasesendheryourgreetingsandrecom
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