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跨境电商客服cross-bordere-commerceIn-salecustomerserviceofwaitingforcustomer’spaymentPART01waitingforcustomer’spayment.Waitingforcustomer’spayment.Forordersthathavebeenplacedbythecustomerbuthavenotbeenpaid,thesellercannotclosetheorderdirectly.Thefollowingarethemanyapproachestodealwithcustomernon-payment.Waitingforcustomer’spayment.PART02RemindcustomerstopayintimeRemindcustomerstopayintimeUndernormalcircumstances,ifthecustomerdoesnotpayintimeafterplacingtheorder,thesellercanremindthecustomertopaybyaskingcustomerwhetherthereareproblemswiththeproductprice,size,etc.,andusingpolitewordingtoremindthecustomertopaywhilepromisingtoshipthegoodsassoonaspossibleafterpayment.RemindcustomerstopayintimeCustomerswhohavenotpaidforaproductafterhalfadaymaybehesitant.Sellerscanseizetheopportunitytostrengthentheirconfidenceinproductsandservices.Providegiftsordiscountstofacilitatecustomerpayment.ProvidegiftsordiscountstofacilitatecustomerpaymentSomecustomersdonotpayfor1-2daysafterplacinganorder,anddonotrespondtothepreviouspaymentreminderemail.Thecustomermaybeunsatisfiedwiththepriceandisconsideringmorepreferentialsellers.Atthistime,thecustomerservicepersonalcanoffergiftsordiscountstocustomerstofacilitatethetransaction.Whatwouldhappenafterpaymentcompleted?Whatwouldhappenafterpaymentcompleted?AfterthecustomercompletesthepaymentandpassesthefundinspectionoftheriskcontrolmanagementdepartmentoftheCBECplatform,thesellercannotifythecustomerthatthepaymenthasbeenreceivedandpromisetodeliverthegoodsassoonaspossible.Afterthecustomer’spaymentissuccessfullycompleted,thesellershallchecktheorderdetailsontheAliExpresssellerterminal.Whatwouldhappenafterpaymentcompleted?7daysAccordingtoregulations,themaximumdeliveryperiodforallcategoriesexceptspecialcategoriesissetfor7days.Ifthesellerfailstodeliverthegoodswithintheduedate,itwillaffectthecustomer’sshoppingexperienceandmayalsoaffecttheseller’sratingassessment.theDeliveryofGoodstheDeliveryofGoodsThefirstisofflinedelivery:thesellercanchooseafreightforwardingcompanytodeliverthegoods,andthenclickthe“FillinDeliveryNotification”buttononthedeliveryinterface,andfillinthecouriernumberinthe“CargoTrackingNumber”textbox.theDeliveryofGoodsThesecondtype,onlinedelivery:MoveontothepartofLogisticstrackingMoveontothepartofLogisticstrackingThecompletionoftheshipmentdoesnotmeanthattheseller'sworkisover.Agoodshoppingexperiencehelpstoimprovetheevaluationindicatorsofthestore.Sellerswhopayattentiontothelogisticssituationandinformcustomersofthelogisticsprogressinatimelymannercanenhancethecustomer'sshoppingexperience.MoveontothepartofLogisticstrackingThesellershallinformthecustomerofthedeliveryprogressofthegoodswhentheproductentersthecustomer'slocation.Ifacargocongestionisencountered,thesellershouldapologizetothecustomer.Iftheproductneedstobedeclared,youcaninformthecustomerinadvance.MoveontothepartofLogisticstrackingSellersneedtokeeptrackofpackagesandinformcustomersoftheprogressinatimelymanner.Throughdetailedcontrolandthoughtfulservice,customerswouldhaveaclearunderstandingoftheseller’sdeliveryspeedandthepersonnel’sserviceperformance.MoveontothepartofLogisticstracking#
theprogressofthedelivery#
theunexpectedsituationthattheshipmentmayencounter“theprocessoflogisticstracking”MoveontothepartofLogisticstracking“theprocessoflogisticstracking”Iftheshipmentissuccessfullycompleted,thesellercaninformthecustomerintimeaccordingtotheinfo
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