改进员工工作表现(共16张PPT)

Welcome

toSupervisory

Skill

BuildersImproving

Employee

Performance欢迎参加主管人员技能培训之改进员工工作表现Understand

Performance

EvaluationSkills

掌握员工评估的技能Formal

&

Informal

Coaching

正式与非正式

的辅导Disciplinary

Actions

采取纪律行动3

Steps

Methods

3步工作法Objective

目标Lesson

Outline

课程概要Benefits

of

Performance

Evaluation考评的益处Before,during

and

after

the

Performance

Evaluation考评之前，之中及之后Informal

Coaching

非正式辅导Formal

Coaching

正式辅导Disciplinary

纪律Employee

Complains员工诉怨Employee

Grievance

Process

员工投诉程序

Termination

解雇An

effective

evaluation

can有效的考评使您的员工能够：Discover

the

strength

and

the

area

to

bei

mproved

发现自己的长处和有待提高的方面Confirm

employee's

contributions

to

the

teamwith

the

supervisor

同主管共同肯定员工对集体工作的贡献Career

Development

Plan

考虑长远的职业计划Benefits

of

Performance

Evaluation考评的益处As

a

supervisor,

evaluation

should

help

you作为主管，考评能够帮助你：Establish

a

close

relationship

between

supervisors

andemployees

在您和员工之间建立更加亲密的关系Indicate

that

you

can

help

them

to

achieve

the

operation

standard

表明您会帮助员工达到酒店经营标准Improving

the

HR

arrangement

skills

改进您的人力资源调

配技能Confirm

the

details

on

the

training

needs

确定具体的辅导需求Confirm

the

salary

grade

and

training

plan

确定工资级别及在职培训计划Ben

efits

of

Performance

Evaluation

考评

的益处Before

Evaluation

考评之前■

T

ake

notes

regularly

经常作记录

Time

and

Location

时间及地点Preparation

准备充分Self-

evaluation

员工自我评估List

the

evaluation

target

列出考评的目标

Discuss

the

items

and

filling

in

th

e

form

与员工讨论其中的内容并填写评估表Encourage

your

staff

to

communicate

with

you

鼓励

员工同你交流Praise

employee's

performance

表扬员工的工作成绩Explain

your

access

解释您的评定Constitute

the

action

plan

制定行动计划Expressing

you

like

to

help

your

staff

表明您愿意帮助您的员工Signing

the

signature

in

the

form

在评估表上签名During

Evaluation

考评之中After

Evaluation

考评之后Considering

the

area

needs

to

be

i

mproved

考虑可以改进的地方Assist

your

staff

to

get

the

progress帮助您的员工改进工作表现Celebrate

when

your

staff

achieve

the

target

当员工达到工作目标时予以表扬Confirm

the

next

evaluation

date

确定下一

次谈话的时间Now

I

know

现在我知道了：Evaluation

can

effect

employee's

performance

考评可以影响员工的表现Evaluation

emphasis

is

not

the

personal

character,but

the

strength

and

the

area

to

be

improved

考评的

重点不是员工的个性，而是工作长处及需要提高的地方Evaluation

can

improve

the

relationship

考评可以改善主管与员工之间的关系What

should

I

do

before

evaluation,

during

evaluationand

after

evaluation

在考评之前，之中及之后我应该

做什么Informal

Coaching

非正式辅导J

ust

a

few

minutes,

noninterference

your

daily

joband

staff

仅需要几分钟，不干扰员工和你的日常工作。防患于未然，防止小问题发展成大问题。Let

your

staff

know

that

you

care

for

them

andappreciate

their

progress

使员工认识到你关心他们，欣

赏他们的进步。Help

your

staff

to

understand

and

achieve

hotel

quality

standard

帮助员工理解和达到酒店的质量标准。Formal

Coaching

正式辅导Preparation

准

备

工

作De

finitude

the

target

before

confirming

the

time

在确定时间之前，必须明确目标。Avoid

staff

daily

job

and

off-time

when

confirmcoaching

time

确定辅导时间的时候，应该避开员工的日常工作或工间休息时间。Collecting

evaluation

information

收集资料。Try

to

know

what

the

staff

think

about

the

coachingprocedure

and

topic

尽量了解员工对辅导程序和将要

讨论的题目有什么想法。Encourage

staff

to

obey

hotel

P&P

and

ensure

to

realize

the

objective

鼓励员工遵守企业规章，

以保证企业目标的实现。Ensure

your

staff

to

work

together

securely

使员工能够安全地一起工作。Create

an

respect

atmosphere

建立相互尊重和敬

业的气氛。Three

Aims

of

Disciplinary

纪律约束的三个目的Tips

of

Disciplinary

Action采取纪律行动的秘诀Avoid

the

public

area

避免公众场合。·Take

actively

attitude

采取建设性态度·

Set

up

Disciplinary

Action

File

建立纪律行动档案Use

the

Direct

EncouragementEffectively

有效使用正面鼓励Observe

your

staff

carefully

anddiscover

their

excellent

aspect

仔细观

察员工，发现他们一贯出色的方面Make

a

decision

on

how

to

encouragethe

excellent

employee

决定如何奖励工作出色的员工。Tell

them

their

strength

告诉他们的工作

的强项是什么?How

to

Correct

your

staff

mistake?

如何纠正员工的错误?State

the

P&P

陈述规章Explain

the

P&P

解释规章Explain

the

be