国家开放大学《管理英语3》形考任务7参考答案

国家开放大学《管理英语3》形考任务7参考答案一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。1、—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.A.YoucanjustlookB.AsyoucanseeC.Pleasejustlookaround2、—________________aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.A.What'stheplanB.What'sbedoingC.What'sbeingdone3、Let'sgo______thereportsonthelatestwork.A.overB.withC.to4、Ournewschoolbuildingis__________construction.A.underB.inC.having5、Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.A.wasB.wasmadeC.hasbecame6、—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.A.GoodB.You'rewelcomeC.Certainly7、—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse.___________________A.I'llgetonitrightaway.B.Igotitnow.C.Iunderstandperfectly.8、Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.A.whenB.thatC.where9、Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.A.wasB.areC.were10、AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.A.getB.takeC.turn11、—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—___________thequalityofthematerialhasnotalwaysbeenuptostandard.A.IbelieveB.I'mafraidC.Ithink12、Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.A.hasbeenB.havebeenC.be13、Unluckily,someQualityManagementSystemfailures_____________headlines.A.domakeB.doesmakeC.donotmake14、Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.A.closeB.downC.up15、I'mgoingtohavea________withMarkaboutthisissuetomorrow.A.speechB.sentenceC.word二、完形填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。TotalQualityManagement（TQM）参考答案：1、comprehensive2、through3、or4、including5、from二、阅读理解。阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLEQUALITYMANAGEMENTFAILURES参考答案：1、T2、F3、T4、F5、T二、翻译。为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下来框选择题目的正确答案。（质量控制是一系列确保和提高产品质量及服务的行为）参考答案：1、C2、A3、B4、C5、B二、听力理解。听对话录音，根据对话内容找出“COLUMNA”中的各方是如何应对产品质量问题的（每题10分）.TASK3_TESK.MP3COLUMNACOLUMNB操作提示：通过每题的下拉框选择题目的正确答案。参考答案：1、Makingcomplaintstothestore2、Offeringcustomersanexchangeorafullrefund3、Talkingtothesupplier4、Tryingtounderstandandsolvetheproblem5、Reportingthequalityproblemtothemanager二、阅读理解。阅读下面的文章，根据文章内容选择题目答案。（每题10分）THEHISTORYOFQUALITYCONTROL参考答案：1、C2、C3、A4、C5、B二、听力理解。点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_T