《高速铁路服务英语》教学课件合集

《高速铁路服务英语》✩精品课件合集Unit1IntroductionPart1HistoryRailwayswerethefirstformofmasstransportationonlandTheworld’sfirstcontemporaryhighvolumecapable(initially12carmaximum)“high-speedtrain”wasJapan’sTōkaidōShinkansen,whichofficiallyopenedinOctober1964,withconstructionhavingbeguninApril1959.

IntheUnitedStateshigh-speedrailisdefinedashavingaspeedabove110

mph(180

km/h)bytheUnitedStatesFederalRailroadAdministration.standardgaugetrackPart2DefinitionPart3Classification

PassengertrainsarenumberedbyacapitalChinesephoneticletterfollowedbynumerals.

G-High-SpeedElectricMultipleUnits(EMU)Train,GaotieinChineseC-IntercityEMUTrain,ChengjiLieCheinChineseD-ElectricMultipleUnits(EMU)Train,DongcheinChineseZ-DirectExpressTrain,ZhidainChineseT-ExpressTrain,TekuaiinChinese

K-FastTrain,KuaicheinChineseAccommodationFastTrain,PukuaiinChineseCommuterTrain,TongqincheinChineseL-TemporaryTrain,LinkeinChineseY-TouristTrainPart4Developmentofhigh-speedrailinChinaTheChineserailnetworkservesallprovinces,coveringatotallengthof76,000kilometers(45,600miles).Asplanned,Chinawillbuild42high-speedpassengersraillineswithatotallengthof13,000kilometersinthethreeyearstocome.Wordsandusefulexpressions：EMU动车组的英文简称（全称ElectricMultipleUnits）Romancecar试运行SE＝southeast standardgauge标准轨距Japan’sTōkaidōShinkansen日本东海道新干线Unit2TicketService

Part1BooktheticketsⅠ.Discussion1.Doyouhavesomeexperiencesofbookingtickets?Ifso,what’stheprocedure?2.Howmuchdoyouknowaboutbookingtickets?3.Howmanywaysdoyouknowaboutbookingtickets?Ⅱ.DialogueWhattimeisthenexttraintoNewYork？Whendoesitgetthere？Howmuchisit？Singleorreturn?I’dliketoreservefourberthticketsonT66forBeijing.Semi-cushionedberthorsoftberth?Sentencepatterns:1.Whattimeisthenexttrainto…2.Whendoesitgetthere？3.It’sscheduledtoarriveat…4.CanIreserveaseat?5.Singleorreturn?6.I’dliketo…7.Howabout…8.Thereare…9.Doyoumindif…10.CouldIhaveyournameandnumber,please?11.Ithinkyou’dbetter…Ⅲ.Role-playSituation1Workinpairs.Supposeyouarebookingtheticketsinthestation.Makeadialogueaboutthissituation.Situation2Workinpairs.Supposethatyoudon’tknowhowtobookthetickets,soyoumustasksomeonetogetsomeusefulinformation.Situation3Supposethatyoubooktheticketsbyphone,whatshouldyoudo?Ⅰ.Discussion1.Doyouhavesomeexperiencesofbuyingtickets?Ifso,canyousharethemwithyourclassmates?2.Doyouknowwhattheprocedureofbuyingticketsis?3.Whenyoubuytheticketsintherailwaystation,whatdifficultiesyoumayfaceupto?Part2BuytheticketsⅡ.DialogueIstheinsuranceincludedinthecost?CanIhavethewindowseatinthetrain?Yes,thereisaseatnumberontheticket.Iwillgiveyouaseatwithgoodview.Localexpressorexpresstrain?Isthepriceofexpressticketdifferentfromthatoflocalexpresstrain?

Sorry,theticketsofthattimehavebeensoldout.Wouldyoulikeothertime?Sentencepatterns:

1.MayIhelpyou?

2.Whatisyourdestination,please？

3.HowmuchdoIhavetopay?

4.Istheinsuranceincludedinthecost?

5.CanIhave…inthetrain?

6.HowmuchtimewouldIsaveif…

7.AslongasI…

8.WhatcanIhelpyou?9.Waitamoment,Iwillcheck…10.Youarewelcome.Ⅲ.Role-play

Situation1Workinpairs.Supposeyouarebuyingtheticketsinthetation.Makeadialogueaboutthissituation.

Situation2SupposethatyoubuytheticketsontheInternet,whatshouldyoudo?Situation3Workinpairs.Supposethatyouhavesomedifficultieswhenyoubuythetickets.Makeadialogueaboutthissituation.Part3RefundtheticketsⅠ.Discussion1.Howmuchdoyouknowaboutrefundingthetickets?2.Whatistherulesofrefundingthetickets?3.Doyouhavetopaytherefundservicechargewhenyourefundthetickets?Ⅱ.DialogueExcuseme,canyouhelpme?MayIgetarefundformytickets?Whenisyourtrainduetoleave?Butyouhavetopayarefundservicechargefor60Yuan.Sentencepatterns:1.MayIgetarefundfor…2.Whenisyourtrainduetoleave?3.Butyouhavetopayarefundservicechargefor…Ⅲ.Role-playSituation1Workinpairs.Supposeyouarerefundingtheticketsinthestation.Makeadialogueaboutthissituation.Situation2Supposethatyoucannotrefundtheticketsinthestation,whatshouldyoudo?Ⅰ.Discussion1.Canyoutakedangerousarticlesintothestation?Ifnot,whatisthereason?2.Howmuchinformationdoyouknowaboutcheckingthetickets?3.Whatistheprocedureofcheckingtickets?Part4

ChecktheticketsⅡ.DialogueMayIhaveyourticketandIDcard,please?Whichwaydowegoforthetrain?JustgothroughtheNo.8ticketcheckoverthere.Atrainwillbeindirectly.Thecheckingtimeontheticketsays17：05,andnowit’s16：15.DoweneedtoshowourIDcardswhencheckingin?Wecancheckitandcarrythesmallbags.Andwehavetoopeneachforinspection.Aretheygoingtofriskallthepassengers?Sentencepatterns:

1.MayIhaveyourticketandIDcard,please?

2.Pleasegointhisway.

3.That’stheexitwayoverthere.

4.Whichwaydowegofor…

5.JustgothroughtheNo.8ticket-barrieroverthere.

6.Haveagoodtrip.

7.We’resupposedtocheckin…

8.Thecheckingtimeontheticketsays…

9.DoweneedtoshowourIDcardswhencheckingin?

10.Aretheygoingtofrisk…Ⅲ.Role-playSituation1Workinpairs.Supposeyouaregoingtochecktheticketsinthestation.Makeadialogueaboutthissituation.Situation2Workinpairs.Supposethatyoudon’tknowhowtocheckthetickets,soyoumustasktheclerktogetsomeusefulinformation.Situation3Supposethatyouhavetakenthedangerousarticlesintothestation,whatwillhappen?Unit3StationService

Part1Directingandwaiting

Ⅰ.Discussion1.Whenyouarewaitingforthetrain,whatwillyoudousually?2.Ifyourtrainwasn’tarrivingontime,whatdoyoudo?3.Whatareyougoingtodotokilltime,iftherewerestillmuchtimefordeparture?

Ⅱ.DialogueCanyoutellmehowtogettotheDujiangIrrigationSystemProject?Youcangettherebycoachorhigh-speedrail.Butmysuggestionisthelatter.HowmuchtimewouldIsaveifItookthehigh-speedrail?AndyoucanbuytheticketfromtheTVM.OK,howfrequentisthistrainservice?canIbuytheticketinadvance?Thetrainticketpre-saleperiodis9days.Couldyoutellmewheretheticketcheckis?isthereatoiletinthewaitinghall?Gothroughtheticketcheck,andgostraighton.It’sontherighthand.Payattentiontoyourdeparturetime.IsthereaCCB’sATMinstation?Isthereonenearby?Howlongwillittake?

couldyoutellmewherethebusstopis?Howlongdoesittakeonfoot?whichbusshouldItaketogotothedowntown?I’dliketogototheshoppingmallwhichisnearer.HowcanIgettothere?SohasthelasttraintoPi’xianWestalreadygone?Ijustmissedthelastone.WhenwillthenexttraintoPi’xianWestarrive?

howoftendothetrainscome?Every30minutesduringpeakhours,andonehourduringoff-peakhours.Sentencepatterns:1.Howmuchtimewouldwesaveif...2.Howmuchisthefare?3.Gothroughtheticketwicket,andgostraighton.It’sontherighthandside.4.Payattentiontoyourdeparturetime.5.Youcanwalkthatway,andtakethefirstturnonyourright.6.Itwilltakeyouabout20minutestogetthere.7.Couldyoudomeafavor?8.WhatcanIdoforyou?9.Every30minutesduringpeakhours,andonehourduringoff-peakhours.Ⅲ.Role-playSituation1Workinpairs.Supposeyouarewaitingforthetrainandyoufeelveryboring,soyouwanttogosomewhereelse.Goandasktheclerktogiveyousomeadvice.Situation2Workinpairs.Therailwaystationisverycrowded,andunfortunatelyyoulosecontactwithyourrelatives.Whatshouldyoudo?Situation3Workingroups.Supposeyoucomeacrosssomefriendsinthewaitinghall,youareveryexcitedandtalkwiththem.Ⅰ.Discussion1.Whenyouaretraveling,whatkindofthingswillyoutake?2.Ifyoulostyourluggagewhichisveryimportantinthestation,whatshouldyoudo?Ⅱ.DialogueI’dliketohavethisluggagedeposited.Isthereanythingvaluableorbreakableinit?Andwhatdoyouchargeforit?Thepriceforthiskindofluggageis5Yuanfortwenty-fourhours.

Part2LeftluggageOK,socouldIpickitupatanytime?Weofferround-the-clockservice.Yes,thereisaseatnumberontheticket.Iwillgiveyouaseatwithgoodview.Excuseme；canIgetmyluggageback,please?Hereismycheckcard.CouldyoucheckifeverythingisOK?Sentencepatterns:

1.I’dliketo…

2.Wouldyoumind…?

3.Whatdoyouchargeforit?

4.I’msorrytohearthat.

5.Accordingto…

Ⅲ.Role-playSituation1Workinpairs.Supposeyouarewaitingforthetrain,andyoutakealongwithseveralbags.Soyougototheinformationdesktoasktheclerkabouthowtodepositthem.Situation2Workinpairs.Supposeyouareinthewaitinghall,amancomestoyouandbegsforyourhelp.Hewantsyoutotakecareofhisluggageforawhile.Part3StationannouncementⅠ.Discussion1.HaveyouheardtheEnglishannouncementinthestationbefore?Ifyoudid,canyourepeatit?2.Supposeitisthehightimetocheckin,butyoucannotfindyourtickets,whatwillyoudo?3.Hearingtheannouncementthatyourtrainwillbedelayedforhalfanhour,whileyouareinthewaitinghall,whatwillyoudo?Ⅱ.PassageSentencepatterns:1.Dearpassengers,attention,please./MayIhaveyourattentionplease？2.Trainnumber…from…to…is….3.Weapologizefor….4.…regretstoannouncethatthedepartureoftrainto…willbedelayeddueto….5.ThetrainisnowstandingatPlatform….6.Pleasebereadytoboardthetrainwithallyourbelongings.Ⅲ.Role-playSituation1Workinpairs.Supposethewaitinghallisverycrowded,andunfortunatelyyouloseyourluggage,soyouhavetoasktheclerktomakeanannouncementforyou.Situation2Workinpairs.SupposeyouareaclerkintheChengduRailwayStation,andanoldmancometoaskforyourhelp.Heencounterssomeemergency.Unit4On-trainService

Part1SeatandbaggageⅠ.Discussion1.Whatwillyoudoifyoucan’tfindyourseat?2.Whatwillyoudoifyouloseyourticketwhenthecrewmembersaskyoutoshowit?Ⅱ.Dialoguewouldyoupleaseshowyourticket?Myseatnumberis18.ButIdon’tknowhowtogetthere,canyouhelpme?WhereshallIputmyluggage?

Thetrainticketpre-saleperiodis9days.I’mafraidIlostmyticket.CouldImakeupthemoneyfortheticket?Butcanyoutellmewhatyourbaglookslike?It’sabluehandladlewithgoldenspangles.Ithinkthereissomethingwrongwithmyticket.MyseatisNo.4，butthereisaladytakingmyplace.Ithinkyourticketisabogusticket.Sentencepatterns:1.Wouldyouplease....2.Imustkeepitinarightshape.3.Whydon’tyouputitontheluggagerack?4.Iwillshowyouyourcompartment.5.MayIseeyourticket?6.Whereisyourdestination？7.CouldImakeupthemoneyfortheticket?8.Igotarawdeal.Ⅲ.Role-playSituation1Workinpairs.Oneispassengerandtheotheroneiscrewmember.Supposeyoupickupaticket,whatshouldyoudo?Situation2Workingroups.Ifyoufindakidcannotfindhermother,whatshouldyoudo?Ⅰ.Discussion1.Ifyoufindapassenger’sdeskisdirty,whatshouldyoudo?2.Ifyouaccidentallyspilledyoudrink,whatshouldyoudo?3.Ifyoufindthereisaladylettering,whatshouldyoudo?Ⅱ.DialogueMayItidyupyourdesk？Ifyouwouldlikesomewater,youcangobetweenthecars,thereisawaterboiler.

Part2InternalenvironmentExcuseme.Smokingisnotallowedinthecabin.

MayIopenthewindow?

Isthereasmokingcompartment？ThenwherecanIsmoke?Butwhereisthewashingroom?Ifyoualsowanttovomit,pleaseusetheairsicknessbagintheseatpocketinfrontofyou.Sentencepatterns:

1.throw...into....

2.Smokingisnotallowedinthecabin.

3.Isthereasmokingcompartment？

4.feelalittlecar-sick

5.Itisquitenaturaltodoso.

Ⅲ.Role-playSituation1Workingroup.Supposeyouareaconductor,thereisachildkickoverthetrashandmaketherubbishalloverthefloor,whatshouldyoudo?Situation2Workingroup.Ifthereisadrunkardkickupashindy,whatshouldyoudo?Part3VehicletransferenceⅠ.Discussion1.Ifyoudon’tknowhowtogetyourdestination,whatshouldyoudo?2.Oneday,yougotanexpressrailway,andthenyoufoundyoutookawrongtrain,whatshouldyoudo?Ⅱ.DialogueI’mgoingtoTianFuSquare.WhereshouldIchangethetrain?YoushouldchangeforsubwayLinetwoatnorthtrainstation.Excuseme,areyouthechiefconductor?Howlongshallwestophere?Andhowlongshallwearriveatthestation?ThisismyfirsttimetoChongqing.Excuseme,madam.ButdidItakeawrongtrain?ButwouldyoutellmewhichbusIshouldtake?WhichsideshallItakethebus?I’mgoingtoWuhan,Ineedatransfer.ButcouldyoutellmewherecanIbuytheticket?WhenyouarriveatChongqingstation,youcangototheticketlobbytobuytheticket.CanIgetthesoftcushionedsleeperticketthere?Sentencepatterns:1.Youshouldchangefor...at...2.Howlongwillittake?3.DidItakethewrongtrain?4.Howlongshallwearriveat....5.You’dbetter....6.Don’tmentionit.7.Theterminalis....8.Howlongshallwestophere?Ⅲ.Role-playSituation1Workinpairs.Youareaconductor,someoneinthetrainaskthewaytohisterminal,butyoualsodon’tknow,whatshouldyou?Situation2Workingroups.Thereisadeaftakingawrongbus,butyoucan’tusesignlanguage,whatshouldyoudo?Unit5DiningCarServiceⅠ.Discussion1.Howtotakeorderforcustomer?2.Whatdoyoulikeeatingonthetrain?Ⅱ.DialogueGoodmorning!Wouldyouliketohavebreakfast?I’dliketohavetwofriedbreadsticks,apieceofcakeandabottleofsoybeanmilk.Welcometoourdiningcar.Howmanypersons,please?Atablefor3,please.

I’mafraidallourtablesaretaken.Wouldyoumindsittingseparatelyorwaitingafewminutesintheloungeoverthere?Iwillletyouknowassoonasatableisready.I’mverysorrytohavekeptyouwaiting,sir.Nowwehaveatableforyou.I’llshowyoutoyourtable.It’sNo.14.Thiswayplease!MayItakeyourordernow,sir?Certainly.WeserveCantonese,Sichuan,ShanghaiandBeijingcuisines,whichcuisinewouldyouprefer?What’sthecharacteristicsofthesecuisines?whichflavorwouldyouprefer,sweetorchili?Wouldyoulikemeatdietorvegetables?Letmeintroducesomespecialdishesforyou.Canyourecommendsome?Willtherebeanythingelse,Sir?ShallIbringyouaknifeandfork?OK,pleasewaitforamoment；we’llserveyouinafewminutes.Excuseme,Sir,wehavealreadypreparedyourdishes；pleaseallowmetoexplainsomethingtoyou.ShallIserveitnow,orafteryourdinner?Ifyoulike,we’llbringyouthesoupfirst.OK.Well,herearehottowelsweprepareforpassengers,hereyouare!ShallIbringsomegarlicandcaraway?Waiter,we’lltakethechecknow.MayIclearthetableforyou?Iseverythingtoyoursatisfaction?That’sourhonor.Onebill,orseparatebills?Hereisyourchargeandyourreceipt.I’mafraidwedon’taccepttips.It’sagainstourregulations.Thankyouallthesame.Thankyouforyourpresence!Hopeforyounexttime!Sir,hereisyourmeal,I’msosorrytodelayyourmeal,pleaseacceptourapology.Thanksforyourunderstanding.Mayyouhaveagooddinner.Haveyoumentionedyourrequirementwhenyoubookedtheticket?Wecanprovidespecialmealsdesignedaroundspecificdietssuchasvegetarian.Sentencepatterns:1.Wouldyouliketo....2.Takethistable.3.I’mafraidallourtablesaretaken.4.Wouldyoumind....5.MayItakeyourorder?6.Generallyspeaking…7.Whichflavorwouldyouprefer?8.AnythingelseIcandoforyou?9.Mayyouhaveagooddinner!10.That’sourhonor.Ⅲ.Role-playSituation1Workinpairs.Ifthereisaflyinyourdish,whatshouldyoudo?Situation2Workinpairs.Howtotakeorderforthecustomer?文轨车书·交通天下Copyright©2014

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@西南交大出版社028-8760056487600533swjtucbsfx@163.comUnit6AnnouncementPart1CommonannouncementⅠ.Discussion1.Howdoyouthinktheannouncementonthetrain?Isitpleasantorannoying?2.Inyouropinion,whatkindofskillsshouldbeownedasapublic-addressannouncer?Ⅱ.PassageTrainbroadcastingspeechWelcomespeechDepartureannouncement

EntertainmentannouncementFoodandbeverageserviceMealserviceavailableComment’sbookArrivingannouncement

Sentencepatterns:1.Thedistancefrom…to…is…kilometers,anditwilltakeyou…toarriveattheterminal.2.Wehaveleft…for…3.Alongthisroute,wewillbepassingtheprovincesof…,passingthecitiesof…4.Wewillbeservingyou…5.Thepresentoutsidetemperatureis…degreesCentigrade,andthelocaltimeis…Ⅲ.Role-playSituation1Workinpairs.WhenyouheardtheMealServiceAvailableannouncement,yougotothedinningcarforlunch.Thenmakeadialoguewiththewaiter.Situation2Workingroups.Discusstheterminalcitywithpersonswhoseatwithyou.Ⅰ.Discussion1.Whenyoutakeatrain,haveyouevercomeacrosssomeemergencies?2.Doyouknowsomesafetyknowledgeonthetrain?Ⅱ.PassageMaywehaveyourattentionforthefollowingsafetyinstructions.Onthistrainthereareseveralemergencyexits.Pleaselocatetheonenearesttoyou.Passengersareremindedthatsmokingisnotallowedonthistrain.

Part2Safetyknowledgeandemergencyannouncement

Ladiesandgentlemen：Nowwewillexplaintheuseofthefirehydrantandlocationoftheexits.Pleasetakecareofyourbelongings,andprotectyourbaggagefromthethieves.There’sanemergencyonthistrain.Pleasegetoffatonce.Don’tpanicandfollowtheinstructionsofthestaff.Sentencepatterns:

1.Passengersarenotallowedtoillegallybringwithhim/herorpackintheluggagesuchdangerousarticlesas…

2.Nowwewouldliketofamiliarizeyouwiththesafetyinstructions.

3.Pleasegiveyourattentionforafewminutes.

4.Pleasetakecareofyourbelongingsandprotectyourbaggagefromthethieves.

5.Letusapplauseforthedearpolice.

6.Wehaveanannouncementtomake.

7.Don’tpanicandfollowtheinstructionsofthestaff.

8.Thereissomethingwrongwiththetrain,sothetrainwillstopforabouthalfanhour.Ⅲ.Role-playSituation1Workinpairs.Supposeyouhavesomethingemergency,goandaskforhelptothepublic-addressannouncer.Situation2Apassengerissufferingfromstroke,andheneedshelp.Makeanannouncementonthis.Unit7EmergencyTreatmentPart1FiresafetyⅠ.Discussion1.Ifyousmelledasmellofscorchinginthetrain,whatshouldyoudo?2.Ifyouareaconductor,youfindthereissomethingwrongwiththeelectricwire,whatshouldyoudo?3.Ifyouareaconductor,andthereisafireinthetrain,howdoyouevacuatepassengers?Ⅱ.DialogueExcuseme,sir.Smokingisnotallowedinthetrain.

It’sdangerous,foryouandotherpassengers’safety,pleaseextinguishyourcigarette.Excuseme,isthisyourluggagecarrier?MayIopenit?Sir,I’mverysorry,butthisisaregularsecuritycheck.Pleasecooperate.Couldyoushowmeyourcodecase?Sorry,thosearedangerousarticles.Youarenotallowedtotakethemonboard.Lady,throughthemetal-detectinggatewefoundtherearesomedangerousgoodsinyourbag.Sentencepatterns:1.Smokingisnotallowedinthetrain.2.I’lldothat.3.Itisaregularsecuritycheck.4.Thanksforyourcooperation.5.throughthemetal-detectinggatewefound…Ⅲ.Role-playSituation1Workinpairs,ifyouareapassenger,youfoundtherearesomedangerouscargosinyourneighbor’scase,andwhatshouldyoudo?Situation2Workingroups.Youareaconductor,andyousawsomeonetakeadoubtfulbag,whatshouldyoudo?Ⅰ.Discussion1.Youareachiefconductor,thepassengergotafever,whatshouldyoudo?2.Youareapassengerandyousawanotherpassengerblackedout,whatshouldyoudo?Ⅱ.DialogueHaveyougotanyothersymptoms?Youmightcatchacold.I’lltakeyousomehotwater.

Part2EmergencydiseaseExcuseme.Isthereadoctorinthetrain?Really?Pleaseliedown,letmecontactthebroadcastingstudioandaskforsomehelp.Maybethereisadoctorinthepassengers.Doyoutakemedicinewithyouonthisjourney?Ithinkyoumaygetatouchofflu.Irecommendyoutakesomevitaminsupplementandtrytoeasieratworkforawhi