Welcome to Banquet喜来登培训资料

WelcometoBanquet宴会厅欢迎您TrainingManual培训手册

TheBuddySystem伙伴制度TheBuddysystemhasbeensetinplacetoworkinwiththeBanquetTrainingManual(BQTTM).TheBuddywillberoisteredthesameshiftsasthenewemployeeandliaisewiththeshiftleaderastohowtheyprogress.这个伙伴体系是与宴会厅的员工手册相配套的，伙伴会和新员工一起工作，并把新员工的学习进程汇报给上级领导。ResponsibilityofabuddyistomakesurethenewemployeeunderstandsproceduresofBanquetandhowtofollowstandardssetinplaceasoutlinedintheBQTTM.对于一种伙伴的责任来说，是要保证新员工明白宴会厅的操作程序并能按照宴会厅的培训手册中的大纲规定的原则实际操作。Theoutcomeofthistrainingmanualwillensurethatthenewemployeeiscompetentinallareasofthedepartment.Aclearunderstandingwillbeestablishedfirstly,ofBackofHouseproceduresbeforetheyventureintoservice.Thiswillcreateaprofessionalandpositiveoutlookbyall.这个培训手册的目的是保证新员工能胜任部门的所有工作。员工实际服务之前会很清晰的理解餐厅的程序，这将给大家发明一种专业的、积极的工作环境。YourBuddyis______________你的伙伴是

ManualOutline手册目录JobDescription工作职责STARCareServiceProgram喜达屋关爱服务BasicKnowledgeforNewEmployees宴会厅新员工需掌握的基本知识*WesternService西餐服务Menu&Description自助餐菜单知识TableTopSetting,StationSetupandPantrySetup桌面摆台，整顿边柜和备餐间ServiceProcedure服务程序*ChineseService中餐服务Menu&Description中餐菜单知识TableTopSetting,StationSetupandPantrySetup桌面摆台，整顿边柜和备餐间ServiceProcedure服务程序*MeetingandCoffeeBreakService会议服务Varietiesofmeetingsetup多种会议的台型ServiceSequenceforMeeting会议服务程序BanquetTables宴会桌子Mienplaceforcoffeebreak咖啡台布置所需餐具Beverage饮料单BeverageList饮料单JobDescription工作职责SUMMARYOFPOSITIONS:职责阐明Toprovide5Starhospitalityfoodandbeverageservice,throughouttheBanquet,maximizingguest’sexperience,usingStarwoodCares.运用STAR(喜达屋关爱来宾服务计划)来体现五星级的餐饮服务，使客人能在宴会厅得到最佳的感受。SCOPE大纲Toensureguestsatisfactionbyprovidingexcellentfoodandbeverageservice,inafriendly,competentandprofessionalmanner.Promotingafunworkenvironmentandbeingateamplayer.Theemployeewillalsohaveachancetomulti-skillinotherF&Boutlets.优秀的餐饮服务必须具有友善、自信与专业的水准从而向客人提供满意的服务。发明快乐的工作环境，融入集体并成为集体的一员，员工也可以有机会去餐饮部其他部门学习更多的技能。Uponcompletionoftraining,theemployeeswillbeempoweredtoresolveguest’sissues,inaccordancewiththeSTARstandards,beforeapproachingtheShiftLeaderforassistance.完毕培训后，虽然在没有领导的协助下，也能运用喜达屋关爱来宾服务计划来处理客人的问题。OBJECTIVESANDACOUNTABILITY:目的与重要事宜LearningandfollowingStandardsandSpecification’softheoutlets/bar.学习并运用餐厅和酒吧的基本知识。ProvidingfeedbacktoShiftLeaderonwaysofenhancingservicedeliveryandserviceprocess.向领班提供反馈从而来提高服务水准。Amajorobjectiveofthispositionwillbetoachievealeveltobeempoweredtohandlespecialrequestsfromoutletguests.本职位的一项重要任务是运用所学的知识和所承担的职责处理客人的特殊规定。SUPERVISIONEXERCISED:NoneSUPERVISIONRECEIVED:ReportdirectlytoF&BAttendantGrade2andtheShiftLeader直接向二级服务员和领班汇报。RESPONSIBILITYANDAUTHORITY责任和授权DemonstrateSTARStandardsatalltimestoguestsandfellowemployees.每时每刻都要对客人和同事体现出喜达屋来宾关爱服务原则。BecomefamiliarwithRestaurant/BarStandardsandProceduresandfollowthemaccordingly.逐渐熟悉餐厅/酒吧的服务原则和程序，并且根据那些原则操作。Knowledgeofindividualmenuitemsincludingbasicingredientsandmethodofpreparation.掌握菜单中每一道菜的知识，包括基本原料和制作措施。BasicFood&Beverageterminology.掌握餐饮的专用词语。KnowledgeofFood&Beverageequipment.掌握餐饮器具。KnowledgeofFoodandBeverageitemsandprices.掌握食品和饮料品种和价格。KnowledgeofSettingupoftablestothespecifiedstandards,fordifferentmealperiods.掌握不一样步间段的桌面摆放布置。Attendandcomprehendinformationdiscussedduringbriefingsessions.开会时，参与并且领会所讨论的内容。MaintainpropergroominginaccordancewiththeEmployeeHandbook.遵守员工手册中仪表仪容的规定。ServeFood&Beverageinafriendlyandprofessionalmanner.用友善和专业的态度服务客人。Wearappropriateuniformsforthearea,assuppliedbythehotel.工作时，穿着酒店制服。Wearappropriatefootwearasspecifiedintheemployeehandbook.工作时，穿着酒店工作鞋。Befamiliarwithservicefacilitiesinthehotel.Includingnamesofotherrestaurantbarsandbanquetroomsinthehotel.熟悉酒店内的设施，包括其他餐厅酒吧和宴会厅名字。Beawareofanyspecialeventsinthehotel.可以懂得酒店尤其事件。Endeavortorememberguest’snamesandaddressthembytheirsurname.尽量地记住客人名字，并且用他们的姓来称呼。Preparemis-en-placeforallmealperiods为每一餐准备所需餐具，器皿，刀叉等用品。Reportanyguestfeedbacktothesupervisoronduty.向当班主管汇报客人的反馈意见。Ensurethatworkareaiscleanatalltimes.在每时每刻都要保持工作区域的清洁。EnsurecarefulhandlingofequipmentandlinenaswellasfollowingS&P’sforlinenexchange要保证用品和布草交接工作的精确性。PREFEREDKNOWLEDGE/QUALIFIATIONS:员工资力/条件HighSchoolCertificate高中学历TourismSchoolCertificate旅游学校学历WorkingknowledgeofEnglish–FluencyinEnglishwillbeadefiniteadvantage与工作有关的英语知识英语会话流利者优先。F&BServiceexperiencepreferredbutnotessential最佳有餐饮服务经验。STAR喜达屋关爱来宾服务计划STARWOODCARESSTAR服务原则1STARServiceStandards1微笑与问候SmileandGreetSTAR服务原则2STARServiceStandards2交谈与倾听TalkandListenSTAR服务原则3STARServiceStandards3回答客人问题与估计客人需求AnswerandAnticipateSTAR服务原则4STARServiceStandards4处理问题和WOW补救系统ResolveandWOWRecoveryBanquetBasicKnowledgeforNewEmployees宴会厅新员工所需掌握的基本知识LocationofBallroomNorth,BallroomCenterandBallroomSouth,PrefunctionArea,BanquetBar,BanquetStewarding,BanquetStore,ConferenceRoom1&2andBoardroom1to6LocationofToiletneartomeetingroomsPagesNo.OfBanquetlikeManger’sandShiftLeader’sandHowtoPageLocationofStoreonLevel1&2TimeSheetandRosterNameofhis/hercolleges同事英文名字LocationofChineserestaurant,Chinesekitchen,Westernkitchen,Banquet,Stewarding,Riva’s,CelestialCourt,GardenBrasserie,中餐厅，中厨房，西厨房，宴会厅，管事部，利威士的方位UnderstandthesecurityresponsibilitiesofBanquetandLocationofFire-ProofingDoors理解宴会厅的安全责任及防火门所处的位置。KnowtheopeningtimeofeachoutletinF&B理解餐饮部其他部门的营业时间

Food&BeverageEquipment餐饮用品Chinaware:瓷器Ashtray烟缸B/BPlate面包盘CoffeeCup咖啡杯CoffeeSaucer咖啡底盘CreamerJug奶缸DessertPlate甜品盘DinnerPlate主食盘EspressoCup意式特浓咖啡杯EspressoSaucer意式特浓咖啡底盘Salt&PepperShaker盐与胡椒瓶SoupBowl汤碗SugarBowl糖缸ToothpickHolder牙签盅CerealBowl麦片碗ButterDish黄油SauceBoat汁盅TeaPot茶壶Hollowware:不锈钢用品CoffeeDecanter玻璃咖啡壶CoffeePot咖啡壶CoffeeUrn咖啡炉IceBucket冰桶WaterPitcher冰水桶WineBucketw/stand冰酒桶WineCraft酒篮Flatware:餐具AppetizerKnife头盘刀B/BKnife面包刀CakeKnife蛋糕刀CakeServer蛋糕铲DemitasseSpoon意式特浓咖啡勺DessertFork甜品叉DessertSpoon甜品勺DinnerSpoon主菜勺MainFork主菜叉MainKnife主菜刀ServingFork服务叉ServingSpoon服务勺ServingTong服务夹SoupLadle汤勺SoupSpoon汤匙SteakKnife牛排刀TeaSpoon茶匙Glassware:玻璃用品ChampagneFlute香槟杯Hi-BallGlass长饮杯OldFashion老式杯RedWineGlass红酒杯SherryGlass雪莉杯Tumbler烈口杯WaterGoblet水杯WhiteWineGlass白酒杯JuiceGlass果汁杯MeetingFloorPlan会议台型布置:Theatrestyle(PictureAttached)剧院式布置:(附图)Applytolecturemeeting(Normallymostparticipants)合用于讲座式会议(人数较多);LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Flexiblesetup,Makethebestofspaceandbeeasytoaddorreducenumberofseats.特点:布置较灵活,充足运用空间,可随时增长(减少)与会人数;Icewaterstationandcoffeestationwillberequired.需要设置冰水台和咖啡台ClassroomStyle(PictureAttached)教室式布置:(附图)Applytothemeetingthatparticipantshavetomakenote.合用与会者需作笔录的讲座式会议;LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Theset-uptakealotofspaceandparticipantsarelimited.占用空间较多,人数受限制;Generally,Headtablewillberequiredtosetup.一般要设主席台;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;铅笔和纸TheatrestyleandClassroomstylecanbemixed.与前者剧院式布置可结合使用;“U”Shape(PictureAttached)“U”字式布置:(附图)Applytosmallseminarorlecture.合用小型研讨会或讲座;Normally,Lowplantarerequiredtoputincenterof“U”orifnot,lecturercanwalkfreelyincenterof“U”中间空间较大,放置植物或者让讲师自由走动;Limitedparticipants人数受限制。LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;铅笔和纸HollowSquare（PictureAttached）“回”字式布置:(附图)SetupofHollowSquareissimilarto“U”shape,butparticipantscanbeseatedaroundthetable.基本布置同”U”字型,四面均坐人;Plantswillberequiredtoplaceinthecenter.中间空间较大,布置植物装饰;LCPandScreenwillnotberequiredgenerally.一般不用投影,屏幕等设备;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;铅笔和纸LongTable(PicturedAttached)长桌式布置:(附图)Applytosmallmeetingthatparticipantsarebelow20.合用于20人如下的小型会议;LCPcanbeplacedonthemeetingtable.投影设备可直接放置在台上;ParticipantscanbeseatedaroundtablewhenLCPisnotavailable.不用投影设备时可四面坐人;Flowerisrequiredonthecenteroftable.中间可放置花装饰;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;铅笔和纸CabaretTable小圆桌式布置:(附图)Applytotrainingthattherearefewerparticipants.合用与人数较少的培训讲座;Easilychangesetup相对灵活,改动以便;Itincarnatethevibrantatmosphereandpayattentiontoparticipationofattendee体现培训活跃气氛,重视与会人员的参与;MoreFlipChartwillberequired.一般提供较多夹纸板;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;铅笔和纸OthersStyle(PictureAttached)其他形式布置:(附图)FishBoneisbasicallysametoclassroomstyle.鱼骨式布置;基本同教室式布置;Double“U”shape双”U”字式布置;MeetingServiceSequence会议服务流程：Pre-meetingPreparations会议前准备工作:Openthemeetingroomhalfanhourbeforemeetingstarts提前半小时以上打开会议室;Checktheroomtemperature,lightsandairiness.检查会议室温度，灯光以及通风状况。NotifyEngineerDepartmenttoadjustair-conditionorlights.告知工程部(空调,灯光);Preparetheicewater准备冰水;Checkthemicrophone,powerandotherAVequipments.会前检查麦克风,电源等A.V设备;TestAVequipments.AV设备的调试;Knoworganizer’sname.理解会议组织者的名字;Communicatewithmeetingorganizertorealizewholemeetingcourse.与会议组织者沟通,理解会议进程;Knowthetimeandplaceofguests’diningaftermeeting.理解客人会议结束后的用餐地点和时间。ReadtheBEOsheettoknowthewayofpaymentandtotalexpenseofthismeeting.看一下宴会与订单，理解付款方式以及本次会议的所有费用。Checkthecoffeebreakstationandreconfirmthestart-timeofcoffeebreakwithorganizer.检查茶歇台的布置,和会议组织者确定茶歇时间;Welcomethemeetingparticipantsatentranceofroom.在会场门口等待会议开始;Inthemeeting.会议进行中:Adjustthelightswhenguestsdothepresentation.手动灯光的调整(尤其是使用投影时的灯光);HelpthegueststopassthemicrophoneduringtheQ&A向与会者及时提供麦克风服务;ProvidetheFaxandCopyService.提供传真和复印服务Resolvetheemergencycorrectlyduringthemeeting.对的处理会议中的突发事件:Lights,MicrophoneandAVequipmentsProblems:灯光，麦克风及AV设备问题：Dial8127andinformAVEngineertoadjust.拨打分机8127，告知AV工程师调整。Air-Conditionproblems空调问题：Dial8104andinformDutyEngineertoadjust.拨打分机8104，告知值班工程师调整。NoiseProblems：噪音问题：Findwherethenoiseismade,asktherelevantpeopletostoporinformrelevantdepartment.确认是那里发出的噪音，告知有关人员立即停止操作，或告知有关部门。Someproblemsyoucan’tresolve.：某些你无法处理的问题：Asksyourmanager,shiftleaderorseniorstafftohelpyoutoresolve.告知你的经理，领班或老练员工协助你处理。MeetingRefreshment:会议中场休息再准备工作:Changewatergobletandrefilltheicewater.水杯和冰水的再准备;Cleanthetable.清理会场桌面;Refillthemints,paper,pencilorflipchartpaperetc.补充薄荷糖;补充会议用品,纸,笔等Cleanthecoffeebreakstationandrefillthemilk,sugar,coffeebeans,wateretc.清理补充茶歇台,补充牛奶，糖，咖啡豆，水等。CheckAVequipmentandchangethebatteryformicrophone.检查A.V和麦克风电源,虽然更换电池.Leadgueststorestaurantwheretheirmealhasbeenreserved.客人假如在酒店别的餐厅用餐,应及时为客人带路;Checkthemeetingroomfloor,andinformPAtocleanifitisdirty.假如发现会议室地面不清洁及时告知客房部公共卫生前来打扫;BillSettlement会议帐单:PrintthebillaccordingtotheBEOsheet.根据会议规定表及时打好账单;Checkthebillifitiscorrect.检查与否有误;Checkifthereistelephonefee.检查与否会议有电话费用;Whenthemeetingisover,asktheorganizertosignthebill.会议结束后,及时找会议组织者签字或者结账;及时跟进;Ifthereissomethingwrongonthebill,notifyshiftleaderormanagertohelpyou.假如结账时有问题及时告知领班或者经理协助处理。Afterorganizersigning,closethebillquicklyontheMICROSmachine.(Ifpaycash,leadtheorganizertoFrontOfficetosettlethebill.)会议组织者签字后,及时转入结账账号;(假如是现金及时去3楼总台结账)FirstcopyofbillwillbeplacedinBanquetOffice,SecondcopywillbegiventoFrontOfficeorCateringCoordinator,andThirdcopywillbeleftinIn-RoomDining.将结账完的账单第一联放在办公室,第二联给酒店会议接待或者前台,第三联留在客房送餐部;Resetthemeetingroomforsecondday’meeting会议结束再准备工作:Afterwashandwipethewatergoblet,resetonthetable.清洗擦干水背后，将水杯重新设于桌上。Waterpitchersshallbecleaned,andkeepthemintothepantrycabinet.冰水壶清洗收入边柜;Cleanthemeetingtable.清理会议桌面;RefillMints,pepper,penciletc.完全补充薄荷糖,纸,笔等;Cleanthecoffeebreakstation,andrefillcoffeebeansandsugar.清理并补充茶歇台;SwitchofftheAVequipment.关闭A.V设备电源;KeeptheMicrophoneandpreciousAVequipmentintocabinet.收好麦克风,及宝贵A.V设备进边柜锁好;Checkifthereissomethingguestsleft,helptokeepandleavethemessagetonextshift.检查与否有客人遗留物品,协助收好,并在留言本上留言;Shutdowntheair-conditionandlights;lockthedoorofmeetingroom.关闭空调,灯光并锁好门;CleaningofFunctionRooms会议结束清场工作:Cleanupthewatergobletandwaterpitcher.收齐水杯,冰水壶;Cleanthemeetingtablesandcollectmintsandmeetingarticlesthatwecanuseagain.清理桌面,收齐薄荷糖及尚能用的会议用品;Sendthedirtycoffeecupstostewarding.收齐茶歇用品给管事部;NotifyAVengineertocollecttheAVequipmentsandmicrophone.告知弱电工程师收A.V设备及麦克风;InformDutyEngineertoswitchoffair-condition.告知工程部关闭空调等;collectIBMtablecoverandchaircover.收齐桌套,椅套;Sendthebanquettabletobanquetstore.必要时将会议桌装车收入仓库;Collectallextensivelineandadaptortostore收齐电源插口及拖线板入仓库;Checkthemeetingroomfacilitiesandseeifthereisanybreakageonthecarpet.检查会场设备,地面与否有破损;Beer啤酒Beck’s贝克Budweiser百威Carlsberg嘉士伯Tiger虎牌Asahi朝日Premium特级啤酒Corona墨西哥克罗娜Guinness健力士黑啤Heineken喜力Steinlager世好Draft生啤Fosters富士达Domestic国产啤酒TsingTao青岛NonAlcoholBeer低酒精啤酒MillerSharp’s美乐清啤SoftDrinks&MineralWater软饮&矿泉水ChilledBottledJuices(Apple,Tomato,Orange,Pineapple,Grapefruit)冰冻桶装果汁(苹果汁，番茄汁，橙汁，菠萝汁，西柚汁)FreshlySqueezedJuices(Orange,Carrot,WaterMelon)鲜榨果汁(橙汁，胡萝卜汁，西瓜汁)SoftDrinks(CocaCola/DietCoke,Sprite,Fanta,GingerAle,TonicWater,SodaWater)软饮料(可乐，雪碧，芬达，干姜水，汤力水，苏打水)DomesticMineralWater(LaoShan)国产矿泉水(崂山)ImportedMineralWater(Evian,Perrier,SanPellegrino，Watson’sDistilledWater)进口矿泉水(依云，巴黎，圣培露,屈臣氏蒸馏水)CoconutMilk椰奶OolongTea乌龙茶Tea茶Herbal&AromaticTeas(Mint,Jasmine,EarlGrey,EnglishBreakfast,Camomile，GinsengTea)香料茶(薄荷茶，茉莉花茶，豪门伯爵茶，英式早餐茶，甘菊茶，人参茶)ChineseGreenTea(LongJing,BiLuoChun，MaoFen)中国绿茶(龙井，碧螺春，毛峰)Coffee咖啡FreshlyBrewedCoffee现煮咖啡Espresso意式特浓咖啡Cappuccino奶沫咖啡Latte伴奶咖啡ViennaCoffee忌廉咖啡ServiceProcedure(allbeverages):服务程序(所有饮料)：*Beveragesaretobedeliveredtotheguestwithinthreeminutesoftheorderbeingtaken.*客人点单后三分钟内上饮料Useanon-slipbeveragetraytocarryallbeverages用防滑的托盘服务饮料Loadthebeverageusingcorrectprocedures用对的的程序装饮料Carrythebeveragetrayinthelefthand,usingwaisthighmethodtoperfectionanddeliverdrinks用左手托饮料，以腰的高度为原则。Alwaysserveladiesfirstwithbeverages服务饮料时以女士优先Announceeachbeveragesasitisserved在服务时，要报每一种饮料的名字Holdglassesbythebase,neverbytherim拿杯子时要拿杯子底部不要拿杯口Alwayshaveasecureholdonglasswareandtrayswhenserving服务时要以安全的措施拿杯子或托盘OpeningWine&ChampagneBottles开葡萄酒和香槟酒*Allwinebottlesshouldbeopenedinfrontoftheguests,withoutspillingordamagingthewine.*所有的葡萄酒瓶在客人桌前启动，不要溅洒和破坏酒瓶。Presentthewinetotheguestandannouncethebrandandstyleofthewine客人桌前示酒，说出酒的名字和葡萄酒类型。Onapprovalfromtheguest,thewineshouldbeopenedusingthefollowingprocedures用如下的程序开酒Allwineshouldbeopenedinthevicinityofthetable,infullviewoftheguest.Whitewineandchampagnecanbeopenedwiththeassistanceoftheicebucket,atrayonatrayjackcanbeusedtoassistwiththeopeningofbottlesofredwine所有的酒在客人桌子附近，在客人的视线范围内。白葡萄酒和香槟放在冰桶内，托盘架上放上托盘以有助于开酒。TableWines:Cuthardagainsttherimbelowthelipofthebottlestoneatlytrimtheseal.Removetheupperpartofthesealandputintoyourbucket割去酒盖下方的封条，放入冰桶Wipeawayanyaccumulatedmouldusingtheinnerfoldoftheservicecloth.Thisshouldbedoneautomaticallyevenifnomouldexists用折叠的口布把积聚的木屑擦掉，虽然没有木屑产生，这个动作也要自动的完毕。Insertthepointofthecorkscrewintothecork,notinthecenter,twistinginaclockwisedirection,guidingthecorkscrewtoensureitisdrivenstraightthroughthecenterofthecork把开瓶器转入瓶塞，顺时针方向旋转，引导开瓶器保证它笔直的通过瓶塞的中央。Thecorkscrewmustnotpenetratethroughthecorkbutshouldbescrewedfarenoughtoensureafirmgriponthewholeneckofthecork开瓶器不能刺透瓶塞，但要足够的进去，确使瓶塞能牢固的吸住整个瓶颈。Fittheleverintothelipbottle把杠杆其撬物放瓶口的边缘。Usethelevergentlyremovesthecork.Thecorkmustbepulledstraightout用开瓶器的把手取出木塞，木塞必须笔直取出。Whenalmostremoved,gripthecorkinyourhand,gentlypullingitfromthebottle,sothatisdoesnotpop当木塞将近所有取出时，用手拿住木塞，轻轻拔出，以防有“POP”的声音。Removethecorkfromthecorkscrewandofferittotheguestforinspection将木塞从螺旋钉上转下，请客人鉴定酒的品质。Cleantheneckofthebottleusingadifferentinnerfoldoftheservicecloth用口布的内侧清洁瓶颈。Lookintotheneckofthebottleandremoveanycrumbsofcorkusingspiralofthewaiter’sfriends用螺旋钉把瓶颈内侧黏附的木屑取出。CoffeeMaking&Service咖啡的制作与服务CoffeeMaking咖啡的制作NormalCoffee:一般的咖啡：Usingcoffeecup.用咖啡杯。Pressthecoffeebutton.按咖啡的按扭。DecaffeinatedCoffee:低因咖啡：Usingcoffeecup.用咖啡杯。Putaspoonfullofdecaffeinatedpowderusingthecorrectmeasurementintothecoffeemachine.用对的的量匙将低因咖啡粉放入咖啡机。Presswaterbutton.按水的按扭。Cappuccino:卡普契挪：Usingcoffeecup.用咖啡杯。Pressthecappuccinobutton.按卡普契锘的按扭。Heatmilkbysteamerinaseparatepotuntilitishotandfoamforms.用蒸汽管将牛奶加热制产生泡沫。Scoopmilkfoamintothecoffee;pouralittleofthehotmilkintothecuptofillthecup.将泡沫放入咖啡；倒入少许的热牛奶以让杯加满。Sprinkleontopwithcocoapowder.撒可可粉。CaféLatte(Caféaulait):伴奶咖啡Usingcoffeemug.用带柄的咖啡杯Combine1/2ofhotmilkwith1/2coffee.混合半杯热牛奶和半杯咖啡IcedCoffee:冰咖啡Usinghi-ballgl