酒店英语-ppt课件-客房服务3-1-Showing-the-Room

学习任务:客房迎宾服务

Name:HelenJob:RoomattendantResponsibility:

Towelcomeguestsandshowthemtoguestroomsandintroduceroomfacilities.学习任务:客房迎宾服务ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityContentsLearningObjectives学习Learning

Objectives学习目标Afterfinishingthistask,youshouldbeableto:☆Greettheguest☆ShowtheguesttohisroomandintroducethefacilitiesLearningObjectives学习目标AfterWorkingProcedures

工作程序

Greettheguest.迎接客人Findouttheidentityoftheguestandtheroom.确认客人身份信息和房号Showthewaytotheguest’sroom.为客人引路Openthedoorfortheguest.为客人开门Asktheguestfortheopinionabouthis/herroom.询问客人对客房的意见WorkingProcedures工作程序WorkingKnowledge

工作知识(1)1.Afterenteringtheroom,youshouldasktheguestifhe/sheissatisfied(满意)withtheroomwiththefollowingsentences,“Howdoyoulikethisroom?”or“Howiseverything”.Iftheguestisn’tsatisfiedwiththeroom,youshouldtrytosolvetheproblemorchangeanotherroomforhim/her.WorkingKnowledge工作知识(1)1.AftWorkingKnowledge

工作知识(2)2.CommonFacilitiesinGuestrooms客房中的常见物品(1).SittingRoomsheet床单quilt被子pillow枕头pillowcase枕套blanket毛毯bedpad床垫duvet羽绒被curtain窗帘cushion腰垫TVremotecontroller电视遥控器bedstand床头柜carpet地毯telephone电话WorkingKnowledge工作知识(2)2.Com(2).Bathroomfacetowel面巾bathtowel浴巾bathmat脚巾handtowel手巾bathrobe浴袍shampoo洗头水foambath沐浴液lotion润肤露tooth牙刷toothpaste牙膏soap香皂toiletpaper厕纸showercap浴帽showercurtain浴帘rubbermat防滑胶垫(2).Bathroomfacetowel面巾bathHotelTask

酒店任务SupposeyouareHelen,nowyou’regoingtoshowtheguesttohisroomandintroduceroomfacilities.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是Mr.Johnson,你准备入住酒店608房间。角色B:你是客房迎宾员Helen，你热情欢迎Mr.Johnson，带他到房间并为他简单介绍房间内的设施。HotelTask酒店任务SupposeyouareWordstoknowfacilityn.设备ext电话分机saunan.桑拿pleasantadj.令人愉快的wardroben.衣橱safen.保险箱signv.签名disturbv.打扰settledown（使）安顿下来knobn.球形把手Wordstoknowfacilityn.设备exUsefulexpressions1.GreetingtheGuestsandOpeningdoorfortheGuest接待客人并为客人开门

(1)Welcome/WelcomebacktoSeasonHotel.(2)Letmeshowyouthewaytoyourroom.(3)Afteryou,madam.2.HelpingtheGuesttoSettleDown帮助客人安顿好

(1)IfyouneedanyhelppleasecallHousekeepingatext64.(2)PleaseletmeknowifthereisanythingIcandoforyou.(3)Haveapleasantstay.Usefulexpressions1.GreetingUsefulexpressions3.IntroducingHotelFacilitiestoGuest为客人介绍房间设施

(1)—Doyouhavesaunainthehotel?—Yes,wehave.It’sonthe18thfloor.(2)—Whereisthesafe?—It’sinthewardrobe.ShallIshowyouhowtouseit?(3)Bytheway,theInternetaccessisjustbesidethedesk,letmeshowyou.(4)Ifyoudon’twanttobedisturbed,justplacethis“PleaseDoNotDisturb”signoutsidethedoor.(5)Ifyouwanttohavearest,youmayhangontheknobofthedoor“DoNotDisturb”sign.Usefulexpressions3.IntroduciActivity

1.ReadthefollowingwordsandtranslatethemintoChinese.把下列单词翻译成中文。sheetsittingroomTVtoiletpaperfruitbasketsafeluggagerackquiltcomputershowercurtainsewingkitmirrorbathroombathmattelephonecombbathtoweltoothhairdryercombwaterboilertappillowcasecurtainblanketrubbermatActivity1.ReadthefollowingActivity

2.Findoutthewordsyoucanfindinthepictures,writetheminthebox,thencutthemandpasteonthefacilities.写出图中物品的英文名称，并把他们贴到相应的物体上面。SittingRoomBathroomActivity2.FindoutthewordsActivity

3.Workinpairs.Explainthefacilitiesintheroomtotheguest.Youmustusethefollowingsentence.运用以下句型向同伴介绍房间的设施。Activity3.Workinpairs.Exp

可以通过以下几种途径了解客人的姓名：

Luggagetags行李标签

Registrationdesk住店登记处

Arrivallist来客单

Restaurantreservations餐厅预订

Creditcards信用卡

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