西餐点菜服务礼仪知识

HelpingtoOrderSomeFoodTopic3西餐点菜服务礼仪知识第1页TaskcompletingLearningobjectsFurtherdevelopmentAssignmentsTaskpreparingTaskpresenting西餐点菜服务礼仪知识第2页Studentsarerequiredto1.learnsomewordsandphrases:recommend;local;particular;specialty;2.learnhowtohelptoordersomedishes;3.learnsomedifferentfoodculturesbetweenChinaandwesterncountries.

Learningobjects西餐点菜服务礼仪知识第3页西餐点菜服务礼仪

1）菜单应先递给女士，无女士则先递给长者。假如有很多人一起用餐，则能够将菜单递给主宾。

2）应给客人充裕时间选择，也可看情况介绍一些招牌菜（housespecialty）或当日有特价菜式（today’sspecial）。

3）在接收点菜时，必须问清客人需求，“您喜欢怎样做您点……?”（Howwouldyoulikeyour…?）

4)比如，牛羊肉通常有五种不一样成熟度，即全熟(well-done)、七成熟(medium-well)、五成熟（medium）、三成熟(rare)和一成熟（bleu,即“带血牛肉”）。Taskpresenting西餐点菜服务礼仪知识第4页5）假如客人点菜已售完，也能够说：“恐怕……已经售完了。”(I’mafraid…issoldout.)跟着能够提议：“您要个……怎样？”（Howabout…?）

6)假如某道菜得花费较长时间做准备，一定要事先说清楚：“恐怕这道菜得花些时间来准备，”（Iamafraiditwilltakesometimetoprepare.）而且问明对方是否介意，以免耽搁了赶时间客人。此时，能够推荐其它准备时间短菜式：“假如您赶时间，我推荐您……。”（Ifyouareinahurry,Iwouldrecommend…）

7)点菜完成后，需问询客人是分单还是合单结账。（Onebill,orseparatebills?）西餐点菜服务礼仪知识第5页套餐（tableD’hote）是餐厅已配制好菜式组合。能够问：“您要哪一个套餐？”（Whichkindoftabled’hotewouldyouprefer?）

零点餐（ALaCarte）则是依据客人选择提供菜式。客人选择与最大灵活度，花费也比较高。

套餐和零点餐西餐点菜服务礼仪知识第6页Taskpreparing1．DiscusswithyourpartneraboutthedifferencebetweenChinesedishesandwesterndishes,andthedifferentcharacteristicsoftheeightcuisinesinChina.西餐点菜服务礼仪知识第7页1.Wordmatching:1)酥脆

a.tender

2)可口

b.sweet&sour

3)鲜嫩

c.clear

4)辣

d.tasty

5)酸甜

e.salty

6)油重

f.spicy/hot

7)清谈

g.crisp

8)咸味

h.oily西餐点菜服务礼仪知识第8页Direction:Listentothedialogueandanswerthefollowingquestions.

1.Whatkindofdishdoestheguestwanttotry?2.Doestheguesthaveanyspecialtaste?3.Whatdoesthewaiterrecommend?4.Whenwillthedishbeready?5.Doestheguestwantsomedrink?西餐点菜服务礼仪知识第9页Direction:Listentothedialogueagainandsupplythemissinginformation.

H=HostessG=GuestH:Goodevening._______(1)_______?G:Yes.Couldyou_______(2)________mesomespecialChinesefood?I’dlikesome_____(3)_________H:Whattypeofdishesdoyouprefer,_______(4)_________or_______(5)_________ones?G:Idon’thaveany________(6)___________taste.H:Ifthat’sthecase,I’dliketo______(7)________youtaste“DongjiangSalt-bakedChicken”,it’saGuangdong______(8)_______.It’svery____(9)______.______(10)_________dish._____(11)_________.G:Ok,I’lltakeit.H:Wehaveaverynicebroccolitoday._______(12)________mixedvegetable?G:That’sagoodidea.西餐点菜服务礼仪知识第10页H:___(13)_______soup?I’dsuggestour_____(14)__________G:HowdoyouprepareyourHouseSoup?H:Ithaschicken,cornandbambooshootsinit.Thesoup’sreallygood,and________________(15)____________________.G:Hm,I’llhaveit.H:_______________(16)______________________?G:No,thanks.H:Sir,you’dliketheDongjiangSalt-bakedChicken,mixedvegetableandHouseSoup.AmIcorrect?G:Yes,exactly.H:Sir,______________(17)__________________.Whilewaiting,wouldyoulikesomethingtodrink?G:OK,I’llhaveQingTaoBeer.西餐点菜服务礼仪知识第11页H=HostessG=GuestH:Goodevening.MayItakeyourordernow?G:Yes.CouldyourecommendmesomespecialChinesefood?I’dlikesomelocaldishes.H:Whattypeofdishesdoyouprefer,lightorspicyones?G:Idon’thaveanyparticulartaste.H:Ifthat’sthecase,I’dliketosuggestyoutaste“DongjiangSalt-bakedChicken”,it’saGuangdongspecialty.It’sveryold,traditionaldish.It’stastyandworthatry.G:Ok,I’lltakeit.H:Wehaveaverynicebroccolitoday.Whataboutmixedvegetable?G:That’sagoodidea.H:Whatwouldyoulikesoup?I’dsuggestourHouseSoup.G:HowdoyouprepareyourHouseSoup?H:Ithaschicken,cornandbambooshootsinit.Thesoup’sreallygood,andit’salwaysbeenafavoritewithourcustomers.G:Hm,I’llhaveit.H:Wouldyouwantanythingelse?G:No,thanks.H:Sir,you’dliketheDongjiangSalt-bakedChicken,mixedvegetableandHouseSoup.AmIcorrect?G:Yes,exactly.H:Sir,yourdisheswilltakeabout15minutestoprepare.Whilewaiting,wouldyoulikesomethingtodrink?G:OK,I’llhaveQingTaoBeer.H:OK.Thankyou.Script西餐点菜服务礼仪知识第12页Learnsomeimportantwordsinthisdialogue.1.在对话中CouldyourecommendmesomespecialChinesefood?recommendvt.1）推荐,介绍[(+as/for)]Canyourecommendmesomenewbooksonthissubject?你能推荐一些相关这个学科新书给我吗?2）提议,劝说[O2][+v-ing][+that]Irecommendyoutocomplywithsafetyregulations.我劝你恪守安全规则。vi.推荐;提出提议2.在对话中I’dlikesomelocaldishes.locala.地方性;当地,当地Heworksatthelocalpostoffice.他在当地邮局工作。n.[C]当地居民,当地人[P]Oneofthelocalsshowedmethewaytothepostoffice.一位当地人给我指点去邮局路。

西餐点菜服务礼仪知识第13页3.在对话中Idon’thaveanyparticulartaste.particulara.1）特有,独特;异常[Z][B]Herparticularwayofsmilingleftagoodimpressiononme.她特有微笑给我留下了美好印象。2）(过于)考究;苛求,挑剔[(+about/over)][(+wh-)]Sheisparticularaboutwhatsheeats.她过分考究吃。4.在对话中it’saGuangdongspecialty.specialtyn.[C]1.专业;专长Herspecialtyisbiochemistry.她专业是生物化学。2.特制品,特产,名产Shellcarvingsareaspecialtyofthetown.贝雕是该城特产。3.特征,特征;特殊性a.特色aspecialtystore特色商店西餐点菜服务礼仪知识第14页Askingtheguestifhe’sreadytoorder

1)Areyoureadytoorder?

2)Wouldyouliketoordernow?

Askingtheguestwhathe’dliketohave

1)Whatwouldyoulike?

2)Whatkindofdrinkwouldyoulike?2.Learnsomeusefulexpressionaboutthistopic.西餐点菜服务礼仪知识第15页BrainstormingGivinginformationaboutfood

1)Today’sspecialis…

2)It’sourchef’srecommendation.

Tellingtheguestsomethingisout.

1)I’msorry,therearenochopsleft.

2)I’mafraid…issoldout.西餐点菜服务礼仪知识第16页TranslationA.Translation:PutthefollowingintoEnglish.1.请问可认为您点菜了吗？2.这道菜是我们厨师长拿手菜。3.来份青菜怎么样？4.我建议你们品尝一下我们招牌汤。5.请问还关键点别什么吗？Taskcompleting西餐点菜服务礼仪知识第17页Situation1:ItisthefirsttimeforMr.BakertocometotheChineserestaurant.Hewantssomethingspicyandhot.YourecommendsomeSichuanstyledishessuchasMaPoBeancurd（麻婆豆腐）;Twice-cookedPorkslice(回锅肉);Specialspicychicken(怪味鸡)tohim.

B.Workinpairsandactoutthedialoguewithyourpartnerbasedonthegivensituations.roleplayroleplay西餐点菜服务礼仪知识第18页Situation2:Youarethewaiter.MissSmithtellsyousheisavegetarian.Yourecommendsomevegetableslikespinach(菠菜),greenbeans(青豆),freshasparagus(新鲜龙须菜),grilledtomatoes（烤土豆）toher.Shetellsyouhelikesgreenbeansthebestandspinachishersecondchoice.Shealsolikessomecoke.

西餐点菜服务礼仪知识第19页Furtherdevelopment

1.Watchtheflashandroleplaythedialoguewithyourpartner.2.Makeaconversationwiththepeopledesignedinthepicture.Keywordsandphrases:

Wouldyoulike,Howabout,rare,medium,orwelldone,achoiceof,doyouprefer.

西餐点菜服务礼仪知识第20页(Tomwantstohavesomethingtoeatinarestaurant.)A:WaiterB:Guest/TomA:Wouldyoulikeanythingtodrinkbeforeyourmeal,sir?B:Yes.I’llhaveaverydrymartini,please.A:Anythingtoeat?B:HowaboutasteakandsomeFrenchfries.A:Good.Howwouldyoulikeit?Rare,medium,orwelldone?B:R