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如何甄别询盘???怎样有效处理询盘???BELIEVEWINTEXTILELIMITED如何甄别询盘???怎样有效处理询盘???BELIEVEWI一、分析和判断询盘询盘的分类1)毫无关系的询盘2)没有提到相关产品,只是寻求合作的询盘3)有提到具体产品的询盘4)提到产品的同时还需要一些价格,MOQ和运费的询盘
一、分析和判断询盘询盘的分类垃圾询盘的特点注册IP和发送地所在IP不匹配向多个卖家群发询盘询盘有嫌疑链接重复发送类似内容垃圾询盘的特点注册IP和发送地所在IP不匹配二、如何处理不同类别的询盘1)过滤掉毫无关系的询盘2)培养大致寻求合作的询盘,回盘之后没有了下文,定期的用不同新颖的标题邮件和推新产品进行再次跟踪!3)主攻,提到产品的同时还需要一些价格等一些资料的询盘,主攻这类询盘,以多种的销售方式促进客户提早下单!4)需要注意的是,在分类询盘和回复的同时,一定要警惕客户用不同的邮箱套问产品的价格。遇到一个地区的同一产品的询价要谨慎处理!二、如何处理不同类别的询盘1)过滤掉毫无关系的询盘系统自动判断为垃圾询盘系统自动判断为垃圾询盘群发询盘群发询盘询盘内插入链接询盘内插入链接注册IP在中国注册IP在中国同一时间重复发询盘同一时间重复发询盘案例1:案例1:这种询盘目标性强,很明确地说明客户所需要的产品,简单地通过系统回复给卖家。催促下单,库存不多。回复:(有库存的情况下)DearX,
Thankyouforyourinquiry.
Yes,wehavethisiteminstock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!
Bestregards,
(name)
这种询盘目标性强,很明确地说明客户所需要的产品,简单地通过回复:断货(outofstock)
DearX,
Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Ialreadlyshowyouthosepicturesofourgoods.Wehopeyoulikethemaswell.Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
回复:断货(outofstock)
DearX,
案例2:案例2:
这种询盘目标性更强,并且有明确的购买数量,询盘的信息量较大。这样的询盘,我们可以按照客人的要求做一下发票给他们参考。DearX,
Thankyouforyourinquiry.Imadeaninvoiceaccordingyourinquiry.plscheck.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.
Ifyouhaveanyquestionsofmakingthepayment,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblems.Thanksagain!Lookingforwardtohearingfromyousoon.
BestRegards,
(Yourname)这种询盘目标性更强,并且有明确的购买数量,询盘的信息量较大案例3:案例3:这种询盘客人询价Dearx,
Thankyouforyourinterestsinmyitem.
thewholesalepriceisusd/5yardswhichnoincludingshippingcost.However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
(name)
这种询盘客人询价Dearx,
买家议价
Dearbuyer,
Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchaseabove$1000oneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!
(name)
买家议价
Dearbuyer,
折扣
Dearbuyer,
Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.
Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.
Thanks&Bestregards!
$myname
折扣
Dearbuyer,
未付款订单
Dearbuyer,
WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!
BestRegards
$myname未付款订单
Dearbuyer,
如果买家希望提供样品DearX,
Thankyouforyourinquiry.Iamhappytocontactyou.
Regardingyourrequest,Iamcanofferfreesmallsamplesbutyouneedtopaytheshippingcost.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethegoodsarehighquality.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
如果买家希望提供样品DearX,
已付款订单
DearX,
YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXworkingdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!
BestRegards
(name)
已付款订单
DearX,
发货后
Dearbuyer,
TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeenshippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!
BestRegards
(name)
发货后
Dearbuyer,
已发货并告知买家
DearX,
Thankyouforyoupurchasefromus.
WehaveshippedoutyourorderonFeb.10thbyDHL.Thetrackingnumberisxxx.Itwilltake5-10workingdaystoreachyouraddress,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(name)已发货并告知买家
DearX,
物流遇到问题
DearX,
Iamhappycontactyou.
Wewouldliketoconfirmthatwesentthepackageon16Jan,2014.However,wewereinformedpackagedidnotarrivedueto
shippingproblemswiththedeliverycompany.thenewtrackingnumberis:
XXX.
Itusuallytakes
7
daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
物流遇到问题
DearX,
发货几天后买家没收到货
Dearbuyer,
WesentthepackageoutonXXXXXXXXXXXXXX,andwehavecontactedtheshippingcompanyandaddressedtheproblem.WehavegotbacktheoriginalpackageandresentitbyUPS.ThenewtrackingnumberisXXXXXXXXXXXXXX.
Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.Ifyouhaveanyproblems,don’thesitatetotellme.
$myname
发货几天后买家没收到货
Dearbuyer,
客户投诉产品质量有问题
Dearbuyer,
Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.
BestRegards
(name)客户投诉产品质量有问题
Dearbuyer,
订单完成
Dearbuyer,
Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.
Thanks!
(name)
订单完成
Dearbuyer,
提醒买家给自己留评价(aliexpress)
Dearbuy
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