高铁客运英语口语动车乘务之车厢服务课件

PartIIHigh-speedTrain项目二动车乘务PartIIHigh-speedTrain1

ServiceinthecarriageVocabulary图解词汇任务3车厢服务Serviceinthecarriage任务32

ServiceinthecarriageWordsandPhrases词汇短语1．hook钩子2．device装置3．detect探测4．enroute在途中5．towel毛巾6．teabag茶包；茶叶袋7．lightrefreshments零食和饮料；茶点8．trashcan垃乏桶9．seatpocket椅背后的置物袋10.fruitpeel水果皮．任务3车厢服务Serviceinthecarriage任务33

ServiceinthecarriageWordsandPhrases词汇短语11.turnoffthetap关紧水龙头12.putone'sluggageinorder挹行李放好13.putone'sluggageunderone'sseat把行召萎放在座位下面14.makeitsecure把它放稳；15.airtight密封的16.alittlecarsick/havealittlemotionsickness有点晕17.vomit呕吐18.airsicknessbag呕吐袋19.takeanap打盹；午休；小睡一会儿20.acceptcashonly只收现金任务3车厢服务Serviceinthecarriage任务34

ServiceinthecarriageSeviceExpressions服务用语1. Doyousellanysouvenirsonthetrain?请问火车上卖纪念品吗？2. Comeon,letmegiveyouahand．行了，让我来帮您一把。3. Keepquietonthetrain．请勿在车厢内大声喧哗。4. Don'thanganythingheavyonthehook．请不要在钩子上悬挂重物。任务3车厢服务Serviceinthecarriage任务35

ServiceinthecarriageSeviceExpressions服务用语5. Don'tworry.I'llreplaceit．不要紧，我再换一个。6. Excuseme,thetrainisrunning.Pleasedonotleanagainstthedoor.您好，列车运行中，请您不要倚靠车门，以免发生危险。7. Thefloorinthetoiletandnearthewashroomisslippery.Pleasemindyoursteps.卫生间和洗面间地面较滑，请您注意安全。8. Pleasedon’ttouchthedoorframewhenusingthetoilet.Yourhandmightbesqueezedbythedooroftherockingtrain.Thanksforyourcooperation.由于列车晃动，请您在使用卫生间时，不要手扶门框，防止挤伤，谢谢合作。任务3车厢服务Serviceinthecarriage任务36

ServiceinthecarriageSeviceExpressions服务用语9. Pleasedonotfillyourcuptoofull.Otherwise,youmaygetscalded.接热水时请不要过满，以防烫伤。10.Forthesafetyofyouandthefellowtravelers,dangerousarticlesareforbiddentobetakenonthetrain.Thankyouforyourcooperation.为了确保您和其他旅客的安全，请您不要携带危险品上车，谢谢您的合作。11. Pleasedon’thangyourbagsonthecoathook.Thanksforyourcooperation.请您不要将包类物品放在衣帽钩上，谢谢合作。任务3车厢服务Serviceinthecarriage任务37

ServiceinthecarriageSeviceExpressions服务用语12.Youmayputyourluggagehere(LeftLuggage).Pleasekeepyourvaluableswithyou.您的行李可以放在这里（大件行李处），贵重物品请随身携带。13.PleasedonottouchorpresstheEmergencybrakevalve.乘车时，不要随意搬动或按下车上的紧急制动阀。14.Be/keepawayfromthedoor,please.请远离车门。15.Payattentiontoyoursafety,please/Becareful,please.请注意安全。任务3车厢服务Serviceinthecarriage任务38

ServiceinthecarriageSeviceExpressions服务用语16.Nosmoking,please.请不要吸烟。17.Thespeedofthistrainissofastthatyoushouldgetyourluggagedownandputitbehindthelastseat.列车运行速度快，所以请把行李拿下来放最后一排座位的后面。18.Thispieceofluggageisnotsteady.Pleaseletmehelpyoupackitup/rearrangeit.这件行李放的不稳妥，我帮您整理一下。任务3车厢服务Serviceinthecarriage任务39

ServiceinthecarriageCoversation情景对话Dialogue1询问吸烟位置Passenger:Excuseme,wherecanIsmoke?旅客：哪里可以吸烟？Crew:Sorry,youcanonlysmokeontheplatform.Pleasedonotgotoofaraway.Pleasestaybehindthewhitelinewhenyousmoke.列车员：站台上可以吸烟，请您不要走得太远。吸烟时，请您站在白色安全线以内。任务3车厢服务Serviceinthecarriage任务310

ServiceinthecarriageCoversation情景对话Dialogue2询问吸烟位置Passenger:Excuseme,wherecouldIsmoke?旅客：请问哪里可以吸烟？Crew:I’msorry.Nosmokingisallowedinanyareaofthetrain.Thankyouforyourcooperation.列车员：抱歉！动车组各部位均不得吸烟。谢谢！Passenger:CouldIsmokeinthetoilet?旅客：卫生间能吸烟吗？Crew:I’msorry,Sir.It’sanosmokingtrain.Soyouarenotallowedtosmokeinthetoilet.Thankyouforyourcooperation.列车员：抱歉先生，这车是全列禁烟，卫生间也不能吸烟，感谢您的配合！任务3车厢服务Serviceinthecarriage任务311

ServiceinthecarriageCoversation情景对话Dialogue3询问吸烟问题Passenger:Excuseme,madam.CanIsmokehere?旅客：打扰一下，女士。我可以在这儿抽烟吗？Crew:Sorry,youcan't.Smokingisnotallowedonthetrain.列车员：抱歉，不行。列车上不许吸烟。Passenger:ButIcansmokeinarestrictedareabetweencompartmentsinanordinarytrain.旅客：但在普通的列车车厢连接处，我却可以抽烟。任务3车厢服务Serviceinthecarriage任务312

ServiceinthecarriageCoversation情景对话Dialogue3询问吸烟问题Crew:Youareright.Butthisisahigh-speedtrain.smokingisprohibitedinanysectionofthetrain.Therearedevicesonchishigh-speedtrain.Theyaresensitiveenoughtodetectanytinyamountofsmoke.Oncethealarmgoesoff,thetrainstopsautomatically-Inthatcase,wewillfacelongdelaysenroute.列车员：您说得没错。但这是高铁列车。高铁列车是全车禁烟的车厢装有探测仪器，这些烟雾探测器非常灵敏，一点点烟雾都可以引起报警。一旦警报拉响，列车立刻自动刹车。这样一来，路上就要耽误不少时间。Passenger:Isee.Ihavetoplaythewaitinggame.Thankyouforyourexplanation．旅客：我明白了。我得耐着性子，等下了车再说。谢谢您的指教。Crew:Mypleasure．列车员：乐意为您效劳。任务3车厢服务Serviceinthecarriage任务313

ServiceinthecarriageCoversation情景对话Dialogue4询问座椅方向Passenger:CouldIturnthechairaround?旅客：这个座椅能转过来吗？Crew:Yes.Butweareheadingforthisdirection.列车员：可以，不过车是朝这个方向开。任务3车厢服务Serviceinthecarriage任务314

ServiceinthecarriageCoversation情景对话Dialogue5询问开车方向Passenger:Inwhichdirectiondoesthetrainrun?旅客：车往哪个方向开？Crew:Itisheadingforthatdirection.列车员：车往那边开。任务3车厢服务Serviceinthecarriage任务315

ServiceinthecarriageCoversation情景对话Dialogue6请求换座Passenger:CanIchangeseatswithmyneighbor?Oneofmyfriendsisnearly.Ihopehecansitbymysideforachit-chat.旅客：我可以跟邻座换一下座位吗？我的一个朋友就在附近，我想让他坐在我的旁边一起聊天。Crew:Ihavetoaskyourneighborwhetherhecouldacceptyourrequest.列车员：我要问问您的邻座，看他是否接受您的要求。Passenger:That'sverythoughtfulofyou.旅客：你想得真周到.Crew:(Afterawhile)Yourneighboriskindenoughtoacceptyourrequest.列车员：（过了一会儿）您的邻座是个大好人，他同意了。Passenger:Thankyouverymuch.旅客：非常感谢。任务3车厢服务Serviceinthecarriage任务316

ServiceinthecarriageCoversation情景对话Dialogue7安全巡视Crew:Hello,whatcouldIdoforyou?列车员：您好，您有什么需要吗？Passenger:Nothing,Ijustwanttolookaround.旅客：没有，我随便看看。Crew:Thetrainisrunningveryfast.Sopleasebecareful.列车员：车速较快，请您注意安全。任务3车厢服务Serviceinthecarriage任务317

ServiceinthecarriageCoversation情景对话Dialogue8整理行李Crew:Excuseme,pleaseletmearrangetheluggageforyou.列车员：打扰一下，我帮您整理一下行李。Crew:Sorryforinterrupting,whosesuitcaseisthis?列车员：对不起，打扰一下，请问这箱子是哪位的？Passenger:Excuseme,isthereanythingwrongwithit?旅客：我的，怎么了？Crew:Sorry,itwouldbebetterifyoucouldputyoursuitcaseontherack.列车员：我想如果能把您的箱子放到行李架上就更好了。Passenger:OK。旅客：好的。Crew:Thanksforyourcooperation,Sir.Letmehelpyou.列车员：谢谢您的配合先生，我来帮您。任务3车厢服务Serviceinthecarriage任务318

ServiceinthecarriageCoversation情景对话Dialogue9大件行李Crew:Excuseme,Sir.YoucouldputyourbigluggageintheLeftLuggageorbehindthelastrowofseats.Thankyouforyourcooperation.列车员：先生，您的大件行李可以放在大件行李搁放处，也可以放在最后一排座椅后面，多谢配合。Passenger:WhereshouldIplacethebaggage?旅客：我的行李放在哪里？Crew:Youmayplaceitbehindthelastrowofseats.Pleasekeepyourvaluableswithyou.列车员：您的行李可以放在最后一排坐席后面，贵重物品请自己保管。任务3车厢服务Serviceinthecarriage任务319

ServiceinthecarriageCoversation情景对话Dialogue10行李安全Passenger:Excuseme;Ms.Myluggageistoobig.WherecouldIputit?旅客：小姐，这行李这么大，放哪？Crew:Youcouldputithere.Pleasejustdon’tblocktheaisle.列车员：放这里，别挡住过道就行。Passenger:Excuseme,whycouldn’tIputmyluggageontheshelf?旅客：为什么不让我把东西放在行李架上？Crew:Becauseyourluggageistoobigandthetrainisrunningveryfast.Soforyourownsafetyandthatofthepassengersaroundyou,pleasecooperatewithus.任务3车厢服务Serviceinthecarriage任务320

ServiceinthecarriageCoversation情景对话Dialogue10行李安全列车员：因为您的行李太大，车速快，容易造成危险，为了您和周围旅客的安全，请您配合我们的工作。Crew:Excuseme,couldyoupleaseputyoursuitcaseinthehorizontaldirection?Itisnotsafetoputitintheverticaldirection.Letmehelpyou.列车员：打扰您一下，您的旅行箱可以横过来吗，竖着放不安全，我帮你整理一下。Crew:Excuseme,whosesmallcartisthis?列车员：打扰一下，这个小推车是哪位的？Passenger:It’smine.旅客：是我的。任务3车厢服务Serviceinthecarriage任务321

ServiceinthecarriageCoversation情景对话Dialogue10行李安全Crew:It’smadebyiron.That’swhyitshouldnotbeputontheshelf.Thankyou.列车员：这是铁质的，不能放在行李架上，谢谢。Crew:Sir,pleaseplaceyourluggageattheothersideofthedoor.Wewillopenthedooronthisside.列车员:先生，一会这边开门，请您把行李放到车门的另一侧。任务3车厢服务Serviceinthecarriage任务322

ServiceinthecarriageCoversation情景对话Dialogue11行李安全Crew:Excuseme,whosehandbagisthis?列车员：打扰一下，请问这是谁的手提包？P