著名国际酒店安全部程序-3SECURITY41-60

PROCEDURES:(continued)

ToaMonitor

Hasthreeadjustingdialssituatedbehindarecesspanel

HorizontalHold

Contrast

Brightness

Switcher

Theswitcherhasthreeblackpressurebuttonsonthefaceofthemachinewhichwhenpressedindividuallyselectsaparticularcameralocationandstaysonthatpositiontillachangeisrequiredbytheoperator.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:INSTRUCTSTEWARDINGSTAFFONE.R.T.FIREPROCEDURES

STANDARD:EachSundayonthemidnighttoDawnShifttheSecurityOfficerwillconductaHotelTourforthoseMemberoftheE.R.T.ondutybriefingallpresentonEmergencyProceduresandrecordingthoseattending.

PROCEDURE:

23.00hrs.–07.00hrs.(Sunday)

PageStewardSupervisorondutytoassembleallstewardingstaff.

ConducthoteltourcoveringallareasnotnormallyseenbyStewards.

ConductfamiliarizationbriefingonwhatisrequiredofE.R.T.

ConductFamiliarizationoffireequipmentandPager.

LogallattendeesandsubjectmatterinSecurityLogforperusalbyC.O.S.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:REMOVEUNRULYUNDESIRABLESWHENREQUIRED

STANDARD:SecurityOfficerswheninformedofunrulyorundesirablepersonswillquicklyassessthesituation,andusingdiscretion/diplomacy,rectifythematterasperpolicyandprocedures.

PROCEDURE:

UndertakeinstructionfromtheC.O.S.inSpecificsectionsoftheLiquorActandtheN.T.CriminalCode

UndertakeRolePlaySituations

UndertakeinstructionfromtheC.O.S.inwhattodoifholdingmenorwomenforPolice.

UndertakeinstructionfromtheC.O.S.inwhatisrequiredifattemptingcitizensarrest

Undertakeinstructioninwhatisrequiredifpermanentlybarringundesirables

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK: PROTECTEVIDENCEATTHESCENEOFACRIME

STANDARD:SecurityOfficerswillmakeeveryefforttoprotectallevidenceatthesceneofacrimeuntilthearrivalofthePolice.

PROCEDURE:

ContaintheareaandkeepallunauthorizedpersonsfromtheareauntilPoliceArrival.

Protectandpreserveallevidencetoestablishthatacrimehasbeencommitted.

Trytoestablishthefactstoprovetheidentifyoftheoffender.

Trytoestablishthefactsthatcanbeusedintheoffendersinterrogation.

TouchnothingintheareabutifthishasbeendonereportthemattertothePolice.

Checkimmediateareaforfurthersigns.

Recordallobviousdetailsandphotographforfollowup.

IfanyitembelongingtothehotelorguestsaretakenbyPoliceensurethatreceiptsaregivenbythem(3–SecurityFiles,HotelFilesandDivisionFiles).

ThesubjectduetoitsverynatureistolargetocoverinthiscertificationbutaSecurityOfficerwithanunderstandingofthebasicscanbeofvaluableassistancewhenrequiredtoprotectevidenceatthesceneofacrime.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:WRITESECURITYINCIDENTREPORTS

STANDARD:EveryincidentofaSecurityNaturewillberecordedintheprescribedmannerforhighermanagementsreviewandaction.ASecurityIncidentformwillberaisedaswellasaWitness/Victimformcompletedinfull.

PROCEDURE:

WhileincidentisfreshinthemindoftheSecurityOfficerandthoseinvolvedraiseaWitness/VictimForminfullestdetail.

EnterHotelsnameandlocation

AttachaFilenumberfromrunningseries

Dateofreport

Witness/victim’snames

TheirAddress

Telephonecontactnumber–remembertoincludeareacode

Checkinandcheckouttimesanddates.

Dateandtimeofincidentreported.

Dateandtimeincidentreported

Personreceivingreportandposition

Natureofincidenteg.,theft

Locationofincidenteg.,PubBar

Detailsofevent-SecurityOfficermustcompilethefullestsummaryoftheeventsusingtheapprovedformula-

Whowasinvolved

Whatwasinvolved

Wheredidithappen

Whydidithappen

Whendiditoccur

Howdiditoccur

Ifwitness/Victimagreeshavethemattachasignature

PROCEDURES:(continued)

SecurityOfficertoattachhissignatureinspaceprovided

ItmaybethattheWitness/Victimwillaskforacopyofthereport,ifsoacopyofwhathasalreadybeenrecordedistobesuppliednothingelse.

InthisareatheSecurityOfficeristonoteanyadditionalcommentshemaywishtoaddafterfinishingthetakingofthereportandawayfromthewitness/victime.g.doesnotbelieveincidentoccurredinthisfashion.

HaveChiefofSecurityreviewreportA.S.A.P.

TransferinformationcontainedontoOfficialSheratonSecurityIncidentForm

Enternameandlocation

Enterthefilenumberassignedfortheincidentusingtheprogressivesystemdescribed:

S.I./01/88

S.I./denotes

SecurityIncident001denotesthenumberofthefiledreport88theyearthereportwasmade.

Datereportwascompiled.

Nameandaddressofpersons,involved

Addressoraddressesofperson(s)involved

Telephonenumberofperson/personsinvolved

Wasthepersoninvolvedaguestornon–guest

Whatroomwasthatpersonorpersonsstayinginifapplicable

Dateofcheckifandoutifapplicable

Dateandtimeofincident

Dateandtimeincidentreported

Thelocationoftheincidenteg.,Room1234

Compileasummaryoftheincidentusingthe

approvedwritingformat:

Whowasinvolved

Whatwasinvolved

Wherediditoccur

Whydidithappen

Whendiditoccur

Howdiditoccur

.

PROCEDURES:(continued)

Descriptionofanystolen,missingorvandalizeditemsandtheirvalue

Iftheincidentoccurredinaguestroomthefollowinginformationmustbesupplied.

Wasthedoorlocked/doublelocked

Wasthedoorchained

Wherethereinvitedvisitorsintheroombeforeduringoraftertheincident

Listthenamesofallauthorizedstaffwhomayhavebeeninvolvedintheincidentandwhohadcausetoentertheroom.

Indicatewhatdepartmentandwhatshiftthestaffmemberswereon.

WasthematterreportedtothePoliceandwhatweretheattendingPoliceOfficersnamesandStationattached

Wasthereacrimereport/crimeenquirycompiledandwhatwasthereferencegivenbythePolice

Wastheoffender(s)arrested

Wasthepropertyrecoveredifpropertywasstolen

ItmustberememberedbyallSecurityOfficersthatifcommentsareattachedthattheyarefactualandunbiasedasthisdocumentmaybesubmittedasevidenceatalaterdate.

PlaceSecurityOfficerssignatureandprintedname

ChiefofSecurityOfficerssignatureandsignoff

ChiefofSecurityOfficerswillnotethatnospacesontheformaretobeleftblank,ifthesectionisnotapplicablemarksameasN/AiftheinformationisnotknownmarkasN.K.

ThereportwillbesubmittedwiththeSecurityLog.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:COMPILEACCIDENTREPORTS

STANDARD:SecurityOfficerswillcompileAccordantreportsforeachandeveryaccidentreportedtothem,nothingprobablycausesrectificationforhighermanagementsaction.Therereportswillbecompletedwithin24hrs.oftheaccidentsoccurrence

PROCEDURE:

SecurityOfficerswilltakethepersonwhohadtheaccidenttoaquietplacetobeginthepreliminaryinvestigationandformulationofthereport.

ItemsrequiredontheReportingformareasfollows:

Hotelnameand,locationnumber

Theinjuredpersonscompanyidentitynumber

Employeesfullnameandmaritalstatusandsexandallrelevantdetailsshouldsomedetailsbeunknownafollow–upwithPersonnelwillsupplytheinformation.

Establishiftheaccidentoccurredonthecompanypremises

EstablishtowhomtheaccidentwasreportedtoandtheirpositionEstablishwhethertheSupervisorinchargewasondutyornotEstablishexactlywheretheaccidentoccurred

Establishwhatoccurred

Lettheemployeedescribetheincidentandifnotdangerous,lettheemployeere–enacttheevent.

Remembertotakenoteoftheemployeesattitudeandtraitseg.,aknownskylarkerorapersonwhotendstoexaggeratewhentellingastory.

Readbacktheaccidentsequencetotheemployeeandhavetheemployeesigndateintheirnormalsignature.

PROCEDURES:(continued)

Recordwhatpartofthebodywasaffectedintheareaprovidedandmarksameonbodydrawing

Establishiftheinjuryrequiredtimeoffornotandrecordresultsintheareasmarked.

Shouldthepersonbeoffworkandorrequiresmedicaltreatmentlogtheattendingdoctorsnameandmedicalconditiondescribed.

Shouldthisbealosttimecaseoramedicalwithoutlostworktimeinjury

Obtainacopyofthedoctorscertificationormedicaldiagnosis

AccidentInvestigation

Trytoestablishtruecauseofaccidentandrecordsame

Giverecommendationsonhowtopreventaccidentsofthistype

Giverecommendationsifemployeerequiresfurthertraining

Giverecommendationsiftrainingrequiredwhowillsuperviseretraining

Establishiftherewerewitnessestotheevent

IfsointervieweachwitnesstoestablishIncidentdetails

CheckFilestoestablishifemployeehasbadpreviousinjuriesandifsimilarinnaturelogfindingonform

Signoffonformandpasstoemployeessupervisortoaddcomments

Oncompletionofsupervisorscomments,AccidentFormistobepassedtothefollowingfortherereviewandpossiblecomments

DepartmentHead

SafetyManager

GeneralManager

Itisimperativethatafullandasdetailedaspossiblereportiscompiledwhiletheeventisstillfreshinallconcernedmindsandfullydocumentedwithin24hrs.oftheaccidentoccurring.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:OPENANDCLOSEMAINSTORESAFTERHOURSFORISSUESANDDELIVERIES

STANDARD:SecurityOfficerswillonlyopenthemainStorewhenaccompaniedbyaDutyManagerandDepartmentHead/OutletManager.AllitemswillbecorrectlyrecordedandwitnessedbytheDutyManagerforissuinganddelivery.

PROCEDURE:

C.O.S.toShowLayoutandProcedure.

Whattodowhenacceptingafterhour:deliveriesandplacementofperishablesinspecificfridge.

StoreReq.BookProcedure.

DeliverydocketstobeheldinSecurityandattheearliesttimenextdayhandedtoReceivertocheckoff

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:COMPILEMAINTENANCEREQUEST

STANDARD:OnfindinganyfaultwithinthehotelaM.R.istoberaised.intheapproved.Fashion.AnyitemsofaSafetyHazardNaturearetobestampsassuchforimmediateaction.

PROCEDURE:

Whenfindinganyfaultyequipmentofhazardwithinthehotel,theSecurityOfficerwillimmediatelynotsameandraiseaMaintenanceRequestwiththefollowinginformation:

EntertheDepartments’Name

Datewhenfound

LocationofdefectorSafetyHazard

ExactProblem

SecurityOfficersSignature

HaveDept.Headcounter-sign

TakeWhitecopyandplaceonDepartmentM.R.ActiveFile.BlueandcardboardcopytogoimmediatelytoEngineering.Onreturnofbluecopyitemhasbeenrepaired.

MatchWhitewithblueandtakeoffactivefollowupfile

FilebothcopiesinM.R.File

AllCopieswillbekeptfor6monthsifnootheractionisrequiredthecopiesaredestroyed

SafetyHazardWorkRequest

TheM.R.istobestampedSafetyHazardonallcopiesTheM.R.onarrivalatEngineeringwillbedealtwithwithinthehour.IfunabletorectifytheEngineeringwillensurethatallareinformedofthehazardtilltheitemisrepairedorremoved.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CORRECTUSEOFTHESECURITYLOG

STANDARD:AllSecurityOfficerwill.Compilearunninglogofalldutiesandeventsthathappenedduringtheirshift.Therebykeepinghighermanagementabreastofanyandallunusualdevelopmentsthatoccurredandthestepstakentorectifysameinaneffectivemanner.

PROCEDURE:

EnsureSecurityLogisprepared.

Readallpriorentriestobeabreastofalldevelopmentssincelastonshift.

Signonduty(Using24hrs.clocksystem).

Throughouttheshiftnotandlisttimesofalldutiesperformed,incidentsoccurringandpersonsinvolved.

Attheconclusionoftheshift,theSecurityOfficeristoensureallentriesarecorrectandsignoff.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:UNDERSTANDTHEPRINCIPLESOFCONDUCTINGANEFFECTIVEINTERVIEW

STANDARD:TheSecurityOfficerwillunderstandandapplytheprinciplesofhowtoconductaneffectiveinterviewsothatallinformationnecessaryisgatheredandstructuredinsuchawayastobeeasilyunderstoodifreadatamuchlaterdate.

PROCEDURE:

TheC.O.S.willtaketheSecurityOfficerthroughthefollowingpoints:

TheSecurityOfficershouldalwaysconsideration,thetypeandmanneroftheinterview.

TheSecurityOfficermusttakeintoconsideration,thetypeofpersontobeinterviewede.g.,Impartial,unbiased,unfriendly,untruthfulunwilling,nervous,child,female,husbandandwives,expertandnegativeandtrytogaintheconfidenceofthatperson.

Wheninterviewingtrytostructureallquestionsasleadingquestionsnotdirectquestionsthatrequireasimpleyesorno.Dependingoncircumstances,haveawitnesspresentwhentakinganinterviewe.g.,withwomen.UsetheapprovedformulatostructuretheinterviewWho,What,When,Where,HowandWhy

Ifthestatementistobetakenhavetheintervieweesignitasbeingatruestatement.

Havethedocumentwitnessed.

MHMTOWERSSINGAPORE

NEWEMPLOYEETRAININGPROCEDURE

SECURITY

SECURITY

SECURITYOFFICER

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:HANDLINGLOST&FOUNDPROPERTY

STANDARD:A)AlllostitemsandvaluablesmustbeturnedintotheHotel’sHousekeepingDept.

Properloggingofsuchlostitemsmustbecarriedout.

Theitemsaretobekeptsafelyandproperlysecured.

Follow-upactionistobetakenbytheExec.HousekeeperandChefConciergetoreturnthelostitem/stoitsrightfulowner.

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:ATTENDINGTOAGUEST/EMPLOYEEACCIDENT

STANDARD:A)Theinjuredmustbeattendedtoimmediately.

B)Keeptheinjuredwarmandcomfortable.

C)Renderfirstaidtotheinjured.