二级写作第信函公开课一等奖市优质课赛课获奖课件

第二章信函信函包括各种类型的信件,如邀请信、投诉信、推荐信、介绍信、贺信、感谢信等。

①发信人的地址和写信日期Heading②收信人的地址InsideAddress③称呼Salutation④信函正文BodyoftheLetter⑤结尾套语ComplimentaryClose⑥签名Signature⑦附记Postscript(P.S.)(注:正式信函避免使用)

⑧附件Enclosure(Encl:/Enc:)

2.1

英文书信格式2.2感谢信(Letterofthanks)

感谢信广泛应用于日常社会交往和商务活动中.当收到礼物,得到帮助,照顾,款待或者祝贺的时候,应当写信道谢.2.2.1写作指导

1.感谢信一般以表示感谢之情的言语开头;2.然后要在信中对收到的礼物,或者款待了 你的主人加以称贺;3.在结束的时,要向对方给予的关怀,帮助, 慷慨和礼物表示再次感谢.2.2.2常用词汇thankv.感谢manythanksfor感谢appreciatev.感激，感谢appreciationn.gratituden.感谢gratefula.感激的acknowledgev.答谢enjoyv.喜欢，享受hospitablea.热情款待的hospitalityn.殷勤款待generousa.慷慨大方的generosityn.慷慨thoughtful／kinda.考虑周到的，好的assistancen.帮助complimentv.n.致意、称赞

2.2.3常用句型1.这封短信是要谢谢你邀请我们到你那里去．Thisshortletterisjusttoexpressourappreciationforinvitingusover.2.感谢你们的热情款待．我过得非常愉快．

Manythanksforyourhospitality,Ienjoyeditverymuch.3.非常感谢你温馨的祝福/问候/赞美。

Thankyousomuchforyourwarmwishes/greetings/compliments.4.这封信是要表达我们对你送的礼物的深深的感谢．

Thisistoshowourdeepgratitudeforyourgift.5.我由衷地／真诚地感谢你的漂亮礼物．

Isincerely/trulyappreciateyournicepresent.对款待和礼物进行描述6.我们从来没有玩得这么开心过.Wehaveneverhadsomuchfun.7.晚餐美味可口，谈话也很愉快，我们玩得很尽兴．Weenjoyedthedeliciousdinneranddelightful conversationverymuch.8.你诚挚的接待和热情款待让我觉得象在自己家一样Yourcordialreceptionandhospitalitymade mefeelathome.9.那真是难忘的一晚．Itwasanighttoremember．10.

你送的礼物是我拥有的最珍贵的礼物．YourgiftisthemostpreciousonethatIhave.11.你送的花让我好高兴．Theflowersyousenthavegivenmeso muchjoy/cheer/pleasure.12.你送的漂亮花瓶正是我想要的．ThebeautifulvaseyougaveisjustwhatI want.13.在选礼物上，你真是个天才．Youarereallyageniusinselectinggift.14.我将把花瓶放在桌子中央，让它成为最好桌 子的最好装饰品．Iwillputthevaseonthecenterofthetable andmakeitawonderfuldecoration.最后再次表示感谢15.你真是慷慨，邀请我们到你家去．再次表 示我们的感谢．Itwasgenerousofyoutoinviteusover. Thanksagain.16.希望我们很快就能邀请你到我们家来．Wehopewecanhaveyouovertoourhousesoon.17.请接受我对你的热情款待的谢意．Pleaseacceptmymanythanksforyourhospitality.18.再次表示感谢,我们期待能早日见到你．Thanksagain.Wearelookingforwardtomeetingyousoon.19.你的礼物对我意义重大．Yourgiftwillgoalongway.20.我将永远珍藏你送的精美礼物．I’lltreasureyourfantasticgiftforever.SampleReading要求：根据下文撰写一篇感谢信

迈克３月５日受邀到马丽家参加宴会，请代迈克象马丽写一封感谢信．

March6thDearMary:Iwouldliketoexpressmydeepthanksforyourkindinvitationlastnight.Ireallyenjoyedthedinnerandhadagoodtimeinyourhouse.Thefoodyoumadeisdelicious,Ihaveneverhadsuchnicedinner.Inyourhouse,Ialsometmanyoldgoodfriends,wehaddelightfulconversation.Andyourcordialreceptionandhospitalitymademefeelathome.Itwasamemorablenightforme.Itwassogenerousofyoutoinvitemeovertohavedinner,manythanksagain.IhopeIcaninviteyouovertomyhousesoon.Yourssincerely,Mike

练习写作要求:撰写一篇感谢信3月10日是李芳的生日,他收到了好朋友周明送的花瓶一个,请替李芳向周明写一封感谢信.

March11thDearZhouMing:Itwasverykindofyoutoremembermybirthday.AndIthankyoufromthebottomofmyheart.Totellthetruth,Ithoughtyouhadforgottenmybirthday.Butyourgiftwillalwaysremindmeofourfriendship.Thevaseyousentbroughtmealotofjoy.ItwasjustwhatIwant.AndwhenIputitonmybookshelf,Ifoundtheygoperfectwell.Youareageniusinselectinggift.Ireallyappreciateit,andIwilltreasureitforever.Pleaseacceptmysincerethanks.Yours,LiFang2.3投诉信Letterofcomplaint在日常生活中，消费者买到劣质、假冒商品或服务人员态度粗暴时，写一封投诉信是解决此类问题的第一步。注意事项：应客观讲述实际情况；言辞尽可能冷静理智，并表现出文明礼貌。2.3.1投诉信包含的内容写信目的：应开门见山提出投诉的内容。事情经过：客观描述事情的原委，绝不能杜撰或歪曲事实。造成影响：可写明此次事件对其公司以及对于作者造成的不良影响。赔偿要求：就写明合法合理的赔偿要求，或进一步要采取的行动。2.3.2常用词或短语complainv.抱怨，投诉complaintn.complainabout/of投诉，抱怨……makeacomplaintabout提出投诉concerningadj.有关的withreferenceto关于goodsn.货物servicen.服务qualityn.质量defectn.缺点，不足之处flawn.缺陷faultn.错误，差错delayn.&v.延误，延迟hurtv.伤害endangerv.危害，危及inconveniencen.不方便trouble麻烦loss损失damage破坏solvetheproblem解决问题apologizev.道歉lookinto调查takelegal/immediateactions采取法律行动/马上采取行动claim/demandarefund要求退款compensatefor补偿exchangefor更换2.3.3常用句型1.我方写信投诉……Iamwritingtocomplain/makeacomplaintabout…(e.g.)我方写信投诉货号为14478的装运。IamwritingtocomplainabouttheshipmentofourOrderNo.14478.2.我方对你方提供的服务深感不满。Wearefarfromsatisfiedwiththeserviceyouoffer.3.我以为以上所述仅是贵店服务欠佳的一部分Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.4.贵店店员的愚蠢行为只会伤害贵店的真诚顾客。Yourassistants’foolishactionscouldwellcontributetohurtinggenuine/sincerecustomerstoyourstore.5.在此提请贵店注意对顾客的服务态度。BywritingyouthisletterIonlymeanthat/HereIwanttoremindyouthatyoushouldpayattentiontoyourserviceattitudeforyourcustomers.6.打开包装时，原本我要的…A…变成了…B…Onunpackingthem/openingthepackages,IfoundthatBhadbeensent,insteadofAaskedfor.(e.g.)但当我打开包装时发现，原本我要的轻质松木餐桌（lightpine-finishedtable)变成了18张重质红木(heavymahogany-finished)餐桌.ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.7.这种贵得多的产品在这有没有市场真是值得怀疑。ItisdoubtfulthatIwillbeabletofindamarketformoreexpensiveproducts.8.我还是坚持要原来订的货。Istillhavefirmordersforthegoodsaskedfor.Istillfirmlyrequestthegoodsaskedfor.9.你方可否尽快派人送来并带回错发的商品?Wouldyousendsomeoneassoonaspossibleandatthesametimepickupthewronglydeliveredgoods?10.我相信你会认真对待我的投诉。Itrustyouwilltakemycomplaintsseriously.11.我希望在月底解决此事。Iwouldliketogetthismattersettledbytheendofthismonth.12.如果你能……我将非常感谢。Iwouldappreciateitverymuchifyoucould…13.我希望你们能为因延误送货造成的任何损失而采取合法的行动去追究。Ihopeyoucantakelegalactionsforanylosscausedbythislatedelivery.samplewriting拟定一封投诉信：写信人：Bruce收信人:Mr.Oliver写信时间：2001年2月３日投诉内容：货号1754的18张餐桌送错了型号。Bruce按照目录号码GR272订购的１８张轻质松木餐桌，由于工作人员失误而错发了重质红木（heavymahogany-finished)餐桌。Bruce的顾客多数收入中等，住在窄小的公寓里，买不起这么贵且大的红木餐桌。3rdFebruary，2001DearMr.Oliver,IamwritingtoyouwithreferencetomyorderNo.1754of18diningtablesfromyourcatalogueNo.GR272.wereceivedtheconsignment(托运的货物）fromyouyesterday．ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.Asmostofmycustomersliveinsmallflatsearningamoderateincome，itisdoubtfulthatIwillbeabletofindamarketfortheselarger,moreexpensiveproducts.Istillhavefirmordersforthegoodsaskedfor.Wouldyousendsomeoneassoonaspossible,andatthesametimepickupthewronglydeliveredgoods?Thankyouforyourcooperation.Yourssincerely,Bruce练习写作写信人：Mr.RobertSteinbeck收信人：店方写信时间：2007年３月３１日投诉内容：店员接待顾客怠慢，显得很不耐烦待客粗暴，出语伤人。希望店方本着顾客至上的理念，注意改进顾客服务态度。March31,2007DearSir/Madam,I’mwritingtomakeacomplaintaboutyourshopassistants’attitudetowardstheircustomers.Whenwewereshoppingtheotherdayinyourdepartmentstore,yourassistantdidn’tcomeuntilwecalledseveraltimes.Thewomanassistantshowedimpatiencebeforewemadeourdecisiononwhattobuy.Andwhat’smore,sheevencalleduglynameswhenwedecidednottobuythings.Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.BywritingyourthisletterIonlymeanthatyoushouldpayattentiontoyourserviceforyourcustomers.Yoursfaithfully,Mr.RobertSteinbeck2.4邀请函2.4.1写作指导①礼貌，友好地发出邀请②清楚写明活动的时间和地点

如果对被邀请人有特殊的要求，也要写明．③结尾时表示希望对方接受邀请④如果要求对方回复，请注明

2.4.2常用词汇晚宴舞会dinnerdance(part)聚会(非正式）get-together社交聚会socialreunion自助餐buffet野餐picnic午宴luncheon招待会reception宴会banquet鸡尾酒会cocktailparty宴会dinnerparty茶会teaparty生日聚会birthdayparty舞会danceparty化装舞会masquerade社交聚会socialreunion开幕式openingceremony婚礼仪式weddingceremony５０周年结婚庆典thefiftiethweddinganniversary１０周年成立庆典thetenthanniversaryofthefounding出席presence陪伴company请回复R.S.V.P.2.4.3句型结构(一）礼貌，友好地发出邀请１.Wouldyoucare(like)to….?你愿意．．．吗？（练）你愿意参加我们的小宴会吗？Wouldyoucaretojoinourlittleparty?2.We’rehaving…我们将举办／举行．．．．（练）下周日在我们家将举办个聚会．We’rehavingaget-togetherinourhousenextSunday.3.Ifyouhavenootherplans…,I’dliketo inviteyou….如果你没有其他计划的话，我想邀你．．（练）如果８月２日星期五你没有其他计划 的话，我想邀请你共进午餐．IfyouhavenootherplansonFriday,August2nd,we’dliketoinviteyouforlunch.4.Iwonderifyouwouldbeabletodo...不知你..能否…(练)不知你明天能否来和我们一起共进晚餐.Iwonderifyouwouldbeabletojoinusfordinnertomorrowevening.

练习1.６月５日你能来和我们一起喝茶吗？CanyoujoinusforteaonthefifthofJune?2.你愿意在周六晚上来参加我们的自助式晚餐吗？Wouldyoucaretocometoourbuffetsupper(dinner)onSaturdayevening?3.我们想邀请你和我们一起春游野餐．We’dliketoinviteyoutoaspringpicnicwithus4.如果３月１０号星期五你没有其他计划的话，我想邀请你来参加在我家举行的舞会．IfyouhavenootherplansonFriday,Marchthetenth,I’dliketoinviteyoutojointhedancepartyinmyhouse.5.如果你能来参加我们的开幕式，我们将不胜荣幸．Itwouldbeagreathonortousifyoucanattendtheopeningceremony.6.不知你下周日能否来参加我的婚礼？IwonderifyouwouldbeabletocometomymarriagenextSunday.7.我们学校将在５月８日举行成立十周年庆典OurschoolishavingthetenthanniversaryofthefoundingonMaytheeighth.

（二）清楚写明活动的时间，地点１）有关月日的写法＊５月５日Maythefifth/thefifthofMay/May52)有关月日和星期，一般星期在前，月日在后＊７月２０日星期一onMonday,Julythetwentieth3) 有关月日，星期和时刻，时刻可以在最前面，也可 以在最后面．＊１０月六日星期三下午７：３０at7:30p.m.,onWednesday,October6onWednesday,October6,at7:30p.m.练习我和马利将于８月２日星期六晚上６点邀请一些朋友过来吃晚饭．MaryandIwouldliketoinvitesomefriendstocomeforsupperat６p.m.,onSaturday,August2.（三）表示希望对方接受邀请1.Ishallbeveryglad/pleasedif…如果．．，我将非常高兴．（练）如果你能来参加我的生日聚会，我将非常高兴．Ishallbeverypleasedifyoucancometomybirthdayparty.2.Itwouldbeanhonortousifyouwould…如果你能．．，我们将不胜荣幸．（练）如果你能接受我们的邀请，我们将不胜荣幸．Itwouldbeanhonortousifyouwouldacceptourinvitation.请接受我们热情的欢迎和诚挚的邀请．Pleaseacceptourwarmwelcomeandsincereinvitation.4.我真心地邀请你来参加我们的活动．Icordiallyinviteyoutojoinus.5.聚会是缺不了你的．Thepartywouldn’tbecompletewithoutyou.6.我们大家都希望你能来．Weareallhopingyoucancome.(四）如果希望对方回复，请注明1.可以在结束信时以句子形式注明．请您尽早与我们联系，并告知你能否来．Pleaseletusknowassoonaspossiblewhetheryoucancomeornot.2.也可以在信纸左下角注明R.S.V.P.(请回复）(五)回复邀请函1.非常荣幸地接受关于…的邀请…acceptwithpleasurethekindinvitationof…2.我们很荣幸地…It’llbeourpleasureto…3.很抱歉由于…我们不能接受…的邀请…regretthatweareunabletoaccept…owingto…4.我不能参加…了,请接受我真诚的歉意.Pleaseacceptmysincereregretsfornotbeingabletojoin…SampleReading说明：替马利给简写一封邀请信，邀请她过来参加马利５月１８号星期三的生日聚会．在信中写明马利希望她能早点到来帮忙弄装饰，并带上一礼物，在聚会上会互赠礼物．

May13,2007DearJane,It’smybirthdaynextWednesday,Maytheeighteenth.Iwouldliketoinviteyoutomybirthdaypartyinmyhouse.Itstartsatthreeo’clockintheafternoon.RebeccaandIrenearegoingtomakeabirthdaycakeinmyhouseandtheywillcomeinthemorning.Canyoucomeearlytooandhelpputupthedecoration?Aftertheteaparty,wearegoingtoexchangepresents.Willyoubringonealongwithyouwhenyoucome?Wehaven’tseeneachotherforalongtime.Weareallhopingyoucancome.Thepartywon’tbecompletewithoutyou.Yourssincerely,Mary练习写作说明：写信人：Karl收信人：Mark邀请Mark于７月２０号那天一起去ParkBeach海滩边野餐，顺便让他带上网球拍(racket)打网球.July15th,2007DearMark,Ihopeyoudon’thaveanyplansonthetwentiethofJuly,becausewe’dlikeyouinviteyoutospenditwithusatParkBeach.Theoceanisquitebeautifulatthistimeoftheyear.Andwearehavingapicnictoo.Besidesitisagoodchanceforustogettogether.Therehasbeensometimesincewemetlasttime.TheTurnerswillalsogothere.JackandSkipbothwouldliketoplayagameoftenniswithyou,sobesuretobringyourtennisracket.I’msurewewillhaveawonderfultimethere.Besuretoletusknowifyoucancome.We’realllookingforwardtoseeingyouagain.Sincerelyyours,