商务英语课程UnitBusinessTravel公开课一等奖市优质课赛课获奖课件

UNIT商务旅行

4

LearningObjectivesMakingpreparationsforbusinesstravel

MakingenquiriesDealingwithdifferentsituationswhiletravelingMakinganitinerary

BusinessTravel◆SpeakingTask◆Warm-upPractice

◆

ListeningTask◆

Follow-upPracticeCONTENTS◆WritingTask◆ReadingTaskWarming-upPracticeWeneedtodiscusssomequestionsaboutwhatwearegoingtolearninthisunit.Sure,that’llhelpusunderstandbetteraboutwhatweareaskedtodo.

Beforeabusinesstravel,necessary

precautions

shouldbetakentominimizepotentialproblems.Usuallyatravel

agency

isneededfor

booking/reservingflights

andaccommodations

accordingtothe

itinerary.Thetravelerissupposednotonlytodealwithallkindsofunexpectedsituationsduringthetravel,butalsotomeetbusiness

associates,

toorganizesome

conferences,andtodobusinessinothercultures,soastomakethevisitsuccessful.

1.BusinessTravel2.Discussthefollowingquestions.

1）Discussinpairsorgroupswhybusinessvisitsarenecessary.2）Beforemakingabusinesstravel,whatpreparationsshouldbemade?3）Whendoingbusinessinanotherculture,whataspectsshouldbetakenintoconsideration?

3.Doyouhappentoknowanyregulationsfortakingaplane?Tickthestatementsyouthinkaretrue.

()1)Passengerscanonlyhand-carryasmallbagaboardtheplane.()2)Childrenunder5needn'tbuyaticket.()3)Peoplewhohaven'tgotanIDcardcannotboardtheplane.()4)Passengersmustn'tcarrydangerousarticlessuchascompressedgases,weapons,explosives,corrosives,orinflammablesontotheplane.()5)Passengerscansmokeduringtheflight.()6)Passengersmustn'tusemobiletelephonesonflightsbecausetheywillinterferewiththeplane'selectronicequipment.()7)Passengersmustcheckin30minutesbeforedepartureoninternationalflights.()8)Passengersmustfastentheirseatbeltsduringtake-offorlanding.()9)Theairlineneedn'tacceptresponsibilityfordelaysduetobadweather.()10)Passengerscantransfertheirticketstootherswithoutgoingtothebookingoffice.1.T2F.3.T4.T5.F6.T7.F8.T9.T10.FIMPORTANTDOCUMENTS:

Carryproofofyourcitizenship(passport,driver'slicenseorbirthcertificate).Itisimportantthatoneofthesedocumentscontainsyourrecentphotograph.Youmaybeaskedtoproduceaphotoidentification,particularlyifyouareusingelectronicticket.Aletter/contractofinvitationtodobusinessinUnitedStates/Canadaisalsoadocumentthatyoumustcarrywithyouatalltimes.MakesureyouhavetheappropriatemedicalandtravelinsurancethatextendsintotheUnitedStates/Canadaorothercountrythatyouwillbetravelingto.Thiscoverageshouldbeginonthedayyouleaveandincludethedatethatyouwillreturn.Carrytheseimportantpapers(passport/birthcertificate,driver'slicense,airlinetickets,insurance/medicalcards,letter/contractofinvitationandcurrency).**leaveoriginalcopiesoftravelinsuranceathomewitharelative/friend.

WHATTOPREPAREBEFOREABUSINESSTRIPWHATTOPREPAREBEFOREABUSINESSTRIP

BAGGAGE:Allbaggage,includingcarry-onbaggage,shouldbetaggedproperlywithyourfullname,addressandphonenumber.Youmaychoosetolockeachpieceofluggage.Remembertoputyourkeysinasafeplace(otherthaninyoursuitcase-extrakeycanbegiventoyourtravelingpartnerorkeptseparatefromtheotherkey).Justincaseyourluggageismisplacedorlost,Iadviseyoutoincludebasictoiletries(make-up,toothpaste&brushetc.),bathingsuit,underwear&nightattireinyourcarry-onluggage.

CHECKINATTHEAIRPORT:

Itisrecommendedthatyouconfirmyourflighttimewiththeairportpriortoarriving(incasethereisadelay).Arriveattheairportatleastonehourbeforedeparture--someairlinesrequiretwohourpre-checkin.Itisbesttocheckwithyourcarrierorbookingagent.Checkyourluggageandthenrelaxandwaitforyourdeparturetime.Whileyouwait,agoodbookormagazinemighthelptopassthetime.

PRE-CLEARANCEFORMS:Ifyouhaveitemstodeclare(camera,marketingitems,computeretc.)fillouttheappropriatedocumentationbeforeyouleavethecountry.Pre-clearanceformsareavailableuponrequestatairportorfromyourtravelagent.Filloutformsandsubmitbeforeyouboardyourflight.MARKETINGTOOLS

Ifyouareattendingaconference/seminarortradeshow,itisveryimportantthatyouarepreparedfullytomarketyouandyourproducts/services.Bepreparedtoworkandlearn!

Predeterminewhichseminarsyouwouldliketoattend.Checktheirschedulesandbethereontime.

Businesscards,brochuresandsamplesofyourproductsandservicesareallveryimportant.Makesureyouhaveenoughofyourmarketingtoolswithyouorshipmaterialswellinadvanceofevent.Justtomakesureallhassafelyarrived,Isuggestthatyouconfirmthedeliveryofyourproductsbeforeyouleavehome.

BUSINESSATTIRE

Dressappropriatelyforbusiness.Itisveryimportantthatyouwearcomfortableshoes.Checkweatherconditionsinadvancetodeterminetypeofwardrobetoinclude.

Firstimpressionsareveryimportant.Eachpersonwillbeambassadorsfortheirrespectivecommunityandbusiness,thereforeitisimportantthatindividualsconductthemselvesappropriatelyatalltimes.Remember,youcannottakebackyourfirstimpression.

ListeningTaskInthispartyouwilllistentoapassageandadialogue.

Nowlistenandtrytofinishtheexerciseswhilelistening.

Areyouready?1）Whyisitsuggestedthatyoushouldcarryacopyofyourpassportandadditionalpassportpictureswithyouwhentravellingabroad?

Tospeedupthereissueprocessintheeventthatyourpassportislostorstolen.2)Whatorganizationofthecountryyouarevisitingshouldyoucontactwhenyouaretryingtoclarifyyourvisarequirements?

Theembassyorhighcommissionofeachcountryyouarevisiting.3)Whatshouldbetakenintoconsiderationwhenyouarechoosingwhatclothestobringtothecountryyouarevisiting?

Whetherthereareanysensitivitiesassociatedwithclothinginthedestinationcountry.4)

Whatcanbetheseverestpunishmentforcarryingillicitdrugsinsomecountries?

Thedeathpenalty.5)Istravelinsuranceimportantaccordingtothespeaker?Whyorwhynot?

Yes,veryimportant.Soyoushouldtakeoutinsurancethatcovershospitaltreatment,medicalevacuationandthekindofactivitiesyouplantoundertake.Medicareandprivatedomestichealthinsurancewillnotcoveryouoverseas.4.1.1Listentothepassageandanswerthefollowingquestions.4.1.2Listentothedialogueandcompletetheformbelow.

Destination:

theStates

Title:Mr./Miss/Ms

FirstName:

Sarah

PassportNumber:□□□□□□□□□□

G0456780.DateofDeparture:Flexible

□Fixed□//SeatType:Window□Aisle□Nopreference□

Area:Smoker□Nonsmoker□

TicketType:Firstclass□

Businessclass

□Economyclass

□Excursionfares

□

Visa:Yes□Validity:

three

monthsNo□

MeansofPayment:Cash

□Check□CreditCard□

SpecialRequirement:ordervegetarianmealsfortheflightSpeakingTaskInthispartyouaregoingtoreadtwodialogues

inpairsandthenyouwillbeaskedtoanswersomequestionsaboutwhatyouhaveread.4.2.1Dialogue

1)WhatseatdidSarahaskfor?Sheaskedforanaisleseat.2)DidSarahgetanaisleseat?No,shedidn’t,becausealltheaisleseatshadgone.3)WhydidSarahneedtopay$300?Her2piecesofcheck-inluggagewere15kilogramsoverthepermittedweightlimit.4)WhenandwheredidSarahboard?EleventhirtyatGate14.5)WhatshouldSarahdowiththekitchenknifeinherbag?Sheshouldsignforitandcollectitatherdestination.6)Whatdoyouneedtotakeintoconsiderationwhenpackingyourluggage?(Open)4.2.2Dialogue

1)WhatroomdidSarahprefer?

Shepreferredadoublebed,preferablyaqueensizebed.2)WhatbusinessfacilitiesdidSarahaskfor?

Sheaskedforacomputersocket,Internetconnection,anin-roomfaxlineandvoicemailservice.3)HowwouldSarahpay?

ByherVisacreditcard.4)WhatwereSarah’srequirementsfortheconferenceroom?

Aroomthatcanaccommodatefifteenpeoplecomfortablyandequippedwithatelevisionsetandavideorecorder.5)WhatotherservicedidSarahaskthehoteltoprovide?

Toserverefreshmentsfortheconference.6)Whatfunctionsdoyouthinkhotelshaveinyourbusinessvisit?

(Open)ReadingTask

1.Whatchangeshastheadvancementoftechnologybroughttobusinesstravel?2.Howcanthosechangeshelpuswhenweareonabusinesstrip?3.Whatwouldwemissiftechnologycouldenableustodocompletelywithouttravelinginperson?4.Doyouthinkitispossibletodoawaywithbusinesstravelingbasedonthetechnologicaldevelopment?5.Ifyouthinkitispossible,whatothernewinventionsmightbeneededtoachievethatgoal?PRE-READINGQUESTIONSFORPAIRWORKAnswerthefollowingquestions:1)Whatwouldhappentobusinesstravelwiththeadvancementsintechnology?Businesstravelwillcertainlybecurtailedandbusinessmen/womenwillprefertostayattheirworkplaceormaybehome,insteadofembarkingonagruelingtravelschedule.2)Whenisbusinesstravelindispensableandwhy?Businesstravelisrequiredatcertaintimeswhenthemodeofinteractionismorediscussionthanmereinformationexchangeandpresentationbecausehumantouchisirreplaceable.3)Howisbusinesstravelingdifferentfromavideoconference?Businesstravelingenablesface-to-face,first-handcommunicationandinteraction,whichensuresbetterbusinessandthusmeansmorebusinesstraveltofirmlybindbusinessrelationships;videoconferencesaremoreconvenientandeasy,buttheylackthehumantouch,thusbeingcold,impersonalandineffectiveincontrast.4)Whywillthebusinesstravelmarketnotdiminishbutgrowonthecontrary?BecausetheMICE(meetings,incentives,conventionsandexhibitions)marketarealsogrowinggloballyandcompanieslookattravelasapowerfulincentivetoolforemployees.5)Whencanbusinesstravelbeavoidedandhow?(Open)Inthispartyouaregoingtolearnhowtowriteanitinerary.WritingTaskItinerary

Whenadelegationorapersonpaysavisit,anitinerary/programisusuallytobemade,includingthetimetosetoutandreturn,therouteofvisit,thedwellingplace,themaincontentsofvisit,etc.

Suchanitinerarygenerallyincludes:title,time,placeandcontentofactivity.

Title

Thetitleusuallyincludesthenameofthevisitororthenameofthedelegation,thedurationofvisitandtheplaceofvisit,e.g.

ITINERARYFORCBSTRADINGMISSIONMay12-20Hangzhou–Shanghai–Beijing

Time

Thispartincludesthedateandspecifictimeoftheactivity,e.g.(1)July13,Tuesday(2)MONDAYFEB2(ChineseSpringFestival)(3)4:30p.m.(localtime)——ArriveGatwickAirport(4)Leaveforairport——10:00a.m.

Theplaceneednotbetoospecific.Itusuallyincludesthenameofthecityandthehotel,e.g.

May20—25Shangri-LaHotel——HangzhouPlaceContentsofactivities

Thecontentsofactivitiesarefilledinasarranged.Ingeneral,phrasesratherthancompletesentencesareused.1)Useverbsorgerundphrasestoexpressanaction.e.g.VisitABCCompanyStayingovernightinShanghai2)Usenounphrasestoexpressthenatureofactivity.e.g.DinnerhostedbyMrWang,ManagingDirector,atBeijingRoastDuckRestaurant3)Usepastparticiplephrasestoexpressthepassive.e.g.MetattheairportbyMrWu,PresidentofCBBShownaroundtheFactorybyMrSmith,ProductionManager

Youworkinaninternationaltradecompany.YourcompanyhasinvitedanAmericancompanytovisitChinaanddiscussaboutbusinesscooperation.TheAmericandelegationwillstayinyourcityforfourdays,startingfromMay5toMay8.Youmakeanitineraryforthedelegationandthendiscussyourplanwithyourpartner.

WritingPractice

Follow-upPracticePracticemakesperfectWewillpracticewhatwehavelearntinthisunit.Yes,let’sdoit!1.QuestionsandAnswers

Whatwouldyousay?1.A:WhatcanIdoforyou,sir?B:___________________________________________________________2.A:Certainly.Whenareyougoingtoleave?B:___________________________________________________________3.A:___________________________________________________________B:I’llbevisitingsix,ormorecitiesintheregion.4.A:___________________________________________________________B:Justaminute,please.I’llseeifthereareticketsavailable.5.A:Howlongwillyoubetravelingfor?B:___________________________________________________________6.A:Haveyougotanycheck-inluggage?B:___________________________________________________________7.A:

B:I’msorry,allthewindowseatshavegone.Whataboutanaisleseat?8.A:___________________________________________________________B:Trythemoneyexchange.It’sjustbehindyou.9.A:___________________________________________________________B:Certainly.Couldyoushowmeyourreservationslip?10.A:___________________________________________________________B:Ofcourse,madam.WewillgetPacificRoomreadytomorrow.

2.Dealingwithvisitors.

Veryprobablyyouwillhavetodealwithforeignvisitorstoyourcompanyoccasionally,ifnotonaregularbasis.Writeeightquestionswhichwouldtypicallybeaskedatafirstmeetingandeightquestionswhichwouldbeinappropriateforusewithnearstrangers,andthendiscusswithyourpartner

.

Appropriatequestions

1.__________________________________________________________________

2.__________________________________________________________________

3.__________________________________________________________________

4.__________________________________________________________________

5.__________________________________________________________________

6.__________________________________________________________________

7.__________________________________________________________________

8.__________________________________________________________________

Inappropriatequestions1.__________________________________________________________________

2.__________________________________________________________________

3.__________________________________________________________________

4.__________________________________________________________________

5.__________________________________________________________________

6.__________________________________________________________________

7.__________________________________________________________________

8.__________________________________________________________________

3.PresentationPractice

Makeashortpresentationononeofthefollowingtopics.Beforemakingthepresentation,youshouldtaketwominutestowriteanoutlineofyourpresentation.

Describeabusinesstripyouhavebeenon.Howwouldyoucomparegoingonabusinesstriptotakingavacation?Howtomakearrangementsforinternationalbusinesstrip?Relevanttopicsofyourownchoice4.TranslationPractice

1)我想订一张8月8日从杭州飞往悉尼旳单程商务舱机票。

I’dliketoreserveasinglebusinessclassticketfromHangzhoutoSydneyforAugust8.2)看来全价商务机票是最恰当旳选择，因为它有较大旳弹性。

Thenormalfull-farebusinessclassticketsoundsthemostappropriateoption.Itoffersmoreflexibility.3)请问这是海关吗？我去澳大利亚旅行，该办哪些手续？

Excuseme,isthistheCustomsHouse?I’mtravellingtoAustralia.CouldyoutellmewhatproceduresIhavetofollow?4)我去英国旅行。请问能够免税携带多少香烟和酒？

I’mtravelingtoEngland.Couldyoutellmewhattheduty-freeallowanceisforcigarettesandliquor?5)我下星期一将前往法兰克福参加法兰克福交易会。据说来宾馆全部房间交易会期间就都订满了，但不知目前是否有取消旳房间。假如有旳话，我想订一间单人房。

I’mgoingtoFrankfurttoattendtheFrankfurttradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I’dliketobookasingleroom.

6)我想预订从5月5日到5月10日一种双人房间。我喜欢大号床，假如可能旳话。随便问一下，房间是否有电脑插座和互联网连接？

I’dliketores