民航客舱服务英语教程PPT教学课件

CivilAviationCabinServiceEnglish民航客舱服务英语教程ContentsUnit6SpecialPassengersServiceUnit5DrinkandMealServiceUnit4ReasonsforDelayUnit3Safetycheckbeforetake-offUnit2PassengerReceptionUnit1PreparationfortheFlightUnit7EmergencyProcedures2ContentsUnit8Unit12Pre-arrivalandafterarrivalUnit11Customs,ImmigrationandQuarantineUnit10Unit9In-flightentertainmentDutyFreeSalesTransferservice3Unit1

PreparationfortheFlight4IntroductiontoCabinServicesHaveyoueverbeentakenanairplane?Howdoyouthinkaboutthejobasaflightattendant?Questions:whatshouldwedotobecomequalifiedflightattendants?Whatdoflightattendantsneedtododuringtheflight?5IntroductiontoCabinServicesWhatdoesthechiefpurserneedtodobeforethebriefing?1.Ensureallthecrewmembersarepresentedforbriefingontimeandproperlydressed.2.Completecrewmemberintroductions.3.Assigncrewworkposition.4.Gatherinformationfromcrewmembersinpreparationforpossibleonboardemergencies.5.Assignandensureproperhandlingofspecialpassengersandmeals.

6IntroductiontoCabinServicesCheckpersonalmake-upandappearance.Self-introductionIntroductionofflightdutiesIntroductionofflightroutesEmphasizetheimportanceofthecabinsafety

7IntroductiontoCabinServicesCheckcabinsafety1.Checkthewaterextinguisher.2.Checktheserviceequipment.3.Checkalltheemergencyexit.Proceduresforthecabinservice1.Checkallthingsinthecabinbeforeboarding.2.welcometothepassengers.3.TakegoodcareofthespecialpassengerssuchasVIP,CIP,disabledperson.4.Drinkandmealservice5.Forthefirstandbusinessclass,weshouldoffernameservice.Foreconomyclass,weshouldturn

8IntroductiontoCabinServicesonthereadinglightsforpassengerswhoarereadingandprovideblanketstopassengerswhoaresleeping.Payattentiontothesleepingpassengerswhodidn’thavetheirmeal.6.Keepagoodenvironmentinthecabin.Pleasekeepthetoiletincleanandkeepadequateamountofthetissuesandtoiletpapersinstorage.7.Alwayskeepthegalleyclean.8.Ifyouhavefinishedyourjob,takesometimetohelpothers.

9IntroductiontoCabinServicesEverydayEnglishHottopic1.Self-introduction10Wordsreview6.seatpocket5.blanket4.declarationform7.seatbelt8.tray3.windowseat2.overheadcompartment9.buckle1.carry–onbag7.安全带8.托盘9.锁扣3.靠窗座位2.座位（头顶）上方行李箱1.随身行李4.申报表5.毛毯6.(椅后)置物袋11Wordsrevieew15.pillow14.aisleseat13.headrest16.headphone17.console12.footrest11.boardingpass18.armrest10.passport16.耳机17.控制台18.座位的扶手12.踏脚处11.登记卡10.护照13.靠枕14.靠近过道的座位15.枕头12Unit2

PassengerReception13Warm-upquestions

Whataretheflightattendantsdoinginthepicture?Canyouguesswhattheflightattendantssaytothepassenger?Welcomeaboard!Excuseme,canIhelpyou?Excuseme.MayIhelpyoutoputyourbaggage?14Howdoyouthinkaboutthejobasaflightattendant?Ontheonehanditisveryproud,beautifulandhighsalary,ontheotherhanditislaborious,painstakinganddangerous.15Whatdoflightattendantsneedtododuringtheflight?

Themainresponsibilityisthesafetyofpassengersonthatflight.Besidesensuringthesafetyofpassengersflightattendantsshouldprovideacomfortableservice.16

Doyouthinkhowtobecomeaqualifiedflightattendant？Aqualifiedflightattendantshouldbefriendly,warm-hearted,patient,helpful,optimistic,industrious,intelligent,confident,courteousandcareful.17

Thequestionsmetonboard.

1.Apassengercan’tfindhisseat.Howwouldyouhelphim?

2.Apassengerwantstosittogetherwithherfriendin6A.

Thepassengerasksforyourhelp.18Newwordsexpressions

FlightattendantPurserBoardingcard/pass

Rucksackluggage【英国英语】行李=【美国英语】baggage

stewardess/steward

chiefpurser

旅行用帆布背包

19=flightattendant

stewardess/steward

=cabinattendantpurserchiefpurser乘务员

乘务长

主任乘务长

20Welcomeaboard.欢迎登机boardingcard=boardingpass

登机牌e.g.：Excuseme.MayIseeyourboardingpass/card?

打扰一下，我可以看一下您的登机牌吗？WordsandExpressions21

luggage【英国英语】行李=baggage【美国英语】行李carry-onluggage随身携带的行李

handluggage手提行李

luggagerack行李架

luggagetag行李牌

trunk（旅行）大衣箱225.overheadrack=overheadcompartment=overheadbin

舱顶行李架236.valuable

下机时请带好您的贵重物品。

Pleasetakeyourvaluableswithyouwhendeplane(下飞机）.247.emergencyexit紧急出口257.aisleseat

窗户座位过道座位windowseat26Grouprole-playAfterwatchingthemovie,pleasemakeupthefollowingdialogues.1).Amanwhoissittingineconomyclasswantstomovetothefirstclassorbusinessclassashethinksit’stoonoisyandcrowedhere.Aflightattendantcomesuptohelphim.2).Apassengerstandingintheaislelookspuzzledbecausehedoesn’tknowhowtoputhisbigbag.Atthistimeaflightattendantcomesup.27Pre-classreview

Worddictation

空乘，过道，行李，紧急出口，珍贵的，头晕眼花，登机卡，乘务长衣柜，舱顶行李架，背包，确认、鉴定、下飞机摄像机28SectionADialoguesandAnnouncements

Explainthedialogues1.Welcomeaboard!2.WhatcanIdoforyou?欢迎登机提供帮助CanIhelpyou?IsthereanythingIcandoforyou?HowmayIhelpyou?Doyouneedmyhelp?29

Replies：6.I’mafraid.7.Isthereanythingvaluableinthepockets?

Youarewelcome.Mypleasure.withplease.Ienjoyhelpingyou.It’ok.Noproblem.That’sallright.Don’tmentionit.It’snothing.恐怕包里有贵重物品吗？303.seatnumber4.inthelastrowofthecabin5.Expressandanswergratitude表达与回应感谢在机舱最后一排Thanks.Manythanks.Thanksalot.Thankyouverymuch.Idon’tknowhowtothankyou.It’sverykind/niceofyoutohelpme.Thankyouforyoukindness.Ireallyappreciatewhatyouhavedoneforme.318.intheeventof如果，万一，倘使

Pleasedon’tgiveupintheeventofafailure.9.I’mafraidIcan’tassistyou.YouseeI’mtooslimtoopenthedoor.too---to

万一失败了，请不要放弃。helpe.g.:Theboxistoobigtomove.3210.Furthermore,I’veneverdoneitbefore.11.Wouldyoumindsittingsomewhereelse?

Wouldyouminddoingsth?此外，而且e.g.:Wouldyoumindleavingyourpassporthereforanhourorso?你介不介意把你的护照放在这一个小时左右。3312.Weneedyourhelpincaseofemergency.

incaseof13.Couldyouhelpmetochangeseats?万一；如果发生；假设Youshouldlearntocorrectitincaseofanerror.假设你错了的话，就要学会改正。你能帮我调个坐吗？34Anyoneshouldn’tleaveluggagehereastheaislenexttotheemergencyexitmustn’tbeblocked.Isuggestyou’dbettertakeitwithyouincaseit’sbroken.incaseincaseof任何人不许把行李放在这，由于靠近紧急出口的过道一定不能被堵。我建议您最好随身携带以防被弄坏。

+sentence(句子）+wordsorexpressions(词或短语)35OralpracticeSituationsetting.1.Welcomeaboard.2.Helppassengerstofindtheseats.3.Pleaseensuretheemergencyexit.4.Helppassengerstochangetheseats.5.Helppassengerstoarrangetheirluggage.36PartIIAnnouncement

Wordsandexpressions1.carry-onn.手提行李，随身行李

adj.可随身携带的carry-onbaggage2.cooperation

CooperateV.Cooperatewith

Hehesitatedhewouldcooperatewiththepolice.

他不情愿地表示他愿和警方合作。373.cruisingaltitude巡航高度e.g.:Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.当飞机达到巡航高度您可以使用笔记本电脑。384.seatbelt安全带WordsandExpressionsfastentheseatbelt系上安全带；loosen/unfastentheseatbelt解开安全带395.uprightpositione.g.:Wouldyouliketoreturnyourseatbacktotheuprightposition?请您调直座椅靠背。406.laptop笔记本电脑e.g.:Excuseme,sir.Wouldyoupleasestopusingyourlaptopandswitchoffitwhentake-offorlanding?先生您好，当飞机起飞或着陆时请您关闭笔记本电脑好吗？417.crew组，对，全体人员

crewmember全体机组人员8.utmost

doone’sutmosttodosth.=doone’sbesttodosth.尽某人最大努力做某事我们会尽最大努力成为一名优秀的乘务员。

wewilldoourutmosttobeanexcellentflightattendant.42PartIIAnnouncement

LanguagepointsWelcomeaboard---from---to---via---2.Pleaseaskyourflightattendantforhelpifyoumeetwithsomedifficulties.3.Pleasefindyourassignedseats，placeyourcarry-onwellquicklyandkeeptheaisleclearforotherstogothrough.assign指定，指派

欢迎乘坐从—飞往---经由---的航班如果您遇到问题可以向我们的乘务人员寻求帮助。指定的位置put434.Wewillextendourwarmwelcometoeverypassenger.5.We’lldoourutmosttoprovideyougoodserviceandhopeyouapleasanttrip.

我将对每一位乘客表示热烈欢迎。我们将尽最大努力为您提供优质服务，祝您旅途愉快！44

SafetyCheckbeforeTake-offUnit345Warm-upWhatshouldyousaytoapassengerwhoisusinghiscomputer/mobilephonewhentheaircraftistakingoff?Excuseme,sir.Foryoursafety,youshouldturnoffyourcomputer/mobilephone.Ifyouuseit,itwillinterferewithnavigationsystem.Thankyouforyourcooperation.462.Howdoyouadviceallthepassengerstokeeptheirseatbeltssecurelyfastenedduringthewholeflight?Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.473.Doyouknowsomebasicknowledgetoprotectyourselffromtheeffectsofsevereturbulence?Fastentheseatbelt.Braceforimpact.Holdontotheseatbacksoroverheadbinswhenwalkinginthecabin.48Wordsandexpressions

1.severeturbulence

Weexperiencedheavythunderstormandsevereturbulenceduringtheflight.2.cigarette

飞机上不允许吸烟,请您立刻熄灭香烟。

我们在飞行中遇到了严重雷雨和强气流。Pleaseputoutyourcigaretteatonceassmokingisnotpermittedonboard.493.relieve

relievestressrelieveoneselfbecausenaturecalls4.adjustTheseatbeltcanbeadjustedifyoufeeltootight.缓解压力去洗手间如果您觉得安全带紧可以调整。505.washroom=lavatory

洗手间516.safetychecke.g.:We’llgoandhavesafetycheckinthecabinastheaircraftisabouttotakeoff.安全检查飞机起飞前我们要在机舱进行安全检查。525.divert

Youdivertyourattentionaschattingwithme.6.interfere

Youarenotpermittedtouseyourmobilephoneduringthewholeflightbecauseitmightinterferewiththenavigationsystem.

同我谈话时你转移了你的注意力。使用手机会干涉巡航系统，所以整个飞行期间不允许使用手机。537.Cruising

Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.

飞机达到巡航高度时就以可使用电脑了。54Explainthedialogue

LanguagepointsIsthereanysmokingsectiononboard?552.Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Please，pressthecallbuttonifyouhaveanyotherproblems.为了您的安全，飞机起飞、着陆和安全带指示灯亮的时候请系好安全带。如果您有任何其他问题请按呼叫按钮。564.Excuseme,miss.Wouldyoupleasestopusingyourlaptopandswitchoffit?5.Youshouldreturnyourseatbacktotheuprightposition.6.Theplaneistakingoff.Youmustkeepseatedwithyourseatbeltfastened.turnoff您应该把座椅靠背调到垂直位置。飞机马上就要起飞，请您系好安全带坐好。577.Youcan’tmoveuntiltheplaneentersitscruisingaltitude.8.Justpressthebuttononyourarmrest.直到飞机达到巡航高度您才可以动。

只要按一下你手扶上的按钮就可以。

58Oralpractice:

Theplaneistakingoffshortly.Younoticeamanisusinghislaptopwithalightedcigarettedanglingfromhismouth.Hiswifebesidehimisusinghermobilephone.Hissondoesnotfastenhisseatbelt.What’smorethesonwantstogotothewashroom.Anotherpassengerasksyousomeinformationonthisairroute.59Unit2Safetycheckbeforetake-offPartIIAnnouncementsilluminate照亮oxygenmask

Youroxygenmaskisinacompartmentaboveyourhead,andwilldropautomaticallyifoxygenisneeded.

Pleasefastenyourseatbeltwhentheseatbeltsignilluminates.当安全带的指示灯亮的时候请系好安全带。氧气面罩储藏在您座椅上方，发生紧急情况时，面罩会自动脱落。60WordsandExpressionslifejacket

救生衣

oxygenmask氧气面罩61safetyinstruction安全须知623.Lifevestshouldnotbeinflatedwhileinthecabin.4.Thereareeightemergencyexitsonthisaircraft.Theyarelocatedinthefront,therearandthemiddlesections.

5.elasticband弹力带

Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.救生衣在机舱内请不要充气。本架飞机共有8个紧急出口，分别位于前部、后部、和中部。636.referreferto---参考

Forfurtherinformation,pleaserefertosafetyleafletintheseatpocketinfrontofyou.想了解更多信息，请参考您前面座椅口袋里的安全须知。64

ReasonsforDelayUnit4651.Haveyouevermetthesituationthattheaircraftdelayeddeparturewhenyoutookanaircraft?

2.Couldyoulistsomepossiblereasonsforadelayeddeparture?Airtrafficcontrol;weathercondition(heavyfog/snow/rain,thunderstorm,iceontherunway);Airtrafficcongestion;mechanicalreasons;waitforpassengerstocomeonboard;waitfortheaircraftaheadofustotakeoff/landLead-inquestions663.Howdoyoumakeanapologytoapassengeriftheflightisdelayedduetothebadweathercondition?

I’msorrytoinformyoutheflightisdelayedduetotheBadweathercondition.Wishyouunderstandingandcooperation,67

Wordsandexpressions:delay

Doitwithoutanydelay.2.delayeddeparture

马上做，不得延误！延误出发683.mechanicalThedelayisduetosomemechanicalTroubles.4.overcomeWeshallbeinformedwhenthetroublesareovercomeandtimeisfixed.延时是由于技术故障所导致的。当故障被解除，起飞时间固定下来时会告知我们的。695.inconveniencen.不方便

convenientadj.方便的

conveniencen.方便

I’mterriblysorryfortheinconveniencebroughttoyou.

inconvenientadj.不方便的给您带来的不便深表歉意。706.schedulev.排定,安排

scheduleddeparturetime预订的起飞时间7.callbuttonpressthecallbutton9.CAAC(=CivilAviationAdministrationofChina)中国民航8.airconditioner

Couldyouadjusttheairconditionercooler?

你能帮我把空调调凉一点吗？719.thunderstorm10.connectingflightdirectflight11.transitcounter12.fault/fɔ:lt/雷电交加的暴风雨转接班机直航转机柜台

过错72SectionALanguagepoints1.dueto由于Theteam’ssuccesswaslargelyduetoherefforts.2.departuretime

起飞时间

3.apologizeforsth/doingsth为----感到歉意

Iapologizeformycareless.团队的成功主要是由于她的努力。734.keepsbdoingsth让某人一直保持做某事

Thatcouplekepttheirsonstandingthereforonehour.5.referto提到、説道或涉及到某人/某事物

WhenIsaidsomeonewasstupid,Iwasn’treferringtoyou.那对夫妇让他们的儿子在那站了一个小时。我所说的某人愚蠢不是指的你。746.atpresent目前，现在I’mafraidIcan’thelpyouatpresent—I’mtoobusy.恐怕我现在帮不了你，我太忙了。

8.callbutton呼叫按钮

如果你有任何问题请按您手扶上的呼叫按钮。Ifyouhaveanyquestions,pleasepressthecallbuttononyourarmrest.

75Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:1.Theplaneisdelayedduetothe——————————.Youneedexplainthesituationtothepassengers.2.Itis8:00a.m.tenminutespastthescheduleddeparturetime,yetithasnottakenoff.Apassengerpressesthecallbutton.FlightattendantLauracomesuptoher.76PartIIAnnouncementWordsandexpressions:airtrafficcontrolWewouldliketoapologizeforthedelayeddeparture.Thisisduetoairtrafficcontrol.2.congestion

交通堵塞

3.runway

飞机正在跑道上滑行。由于空中交通管制导致飞机延误，对此我们深表歉意。trafficcongestionTheplaneistaxiingontherunway.774.clearanceWehavetowaitforthetake-offclearance.5.belongings

sincerely真诚地

appreciate感激，感谢

Wesincerelyapologizeforthedelayindepartureandappreciateyourunderstanding.我们得等起飞许可。Pleasetakeallyourbelongingswithyouwhenyoudeplane.对于飞机延时起飞我们表示真诚地歉意，感谢您的理解。下机时请带好您的随身携带物品。78

DrinkandMealServiceUnit5

79Lead-inquestions

1.CanyouspeakoutsomealcoholicandNon-alcoholicdrinksservedonboard?Non-alcoholicdrinks:Pepsi,tea,coffee,mineralwater,juice,Coca-ColaAlcoholic:

Beer,Vodka/’vdkə/伏特加酒,Martini/mɑ:’ti:ni:/马提尼酒,Brandy,Cocktail/‘kɔkteil/鸡尾酒,Sherry/’∫eri:/雪利酒,Champagne/t∫æm‘pein/香槟酒,whisky,JohnnieWalkerRedLabel尊尼获加红牌威士忌/红方802.Howdoyouexplaintoapassengerwhohasaskedforacupofcoffee,yetshehasn’tgotitforquitealongtime?

I’mterriblesorryforhavingletyouwaitforalongtime.Becausethewatersystemisoutoforder,thewaterisn’tboiled.Iwillbringtoyouifitmakeswell.81inform---to---preparefor

HowdoIpreparefortheexam?3.

Whatwouldyouliketodrink?

Wouldyoulikesomethingtodrink?

pleaseinformuswhenwewilldepart.请告知我们什么时间出发。我要怎么为这些考试做准备？请问您喝点什么？

Themonitorinformedustofinishourhomework.班长告知我们要完成作业。Languagepoints:824.enjoydoingsth喜欢，享受做某事

Ienjoychattingwithyou.

我喜欢和您聊天。83Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:

Apassengerwantstodrinksomething,suchascoffeelatte,cappuccinoorTieguanyintea,butthereisn’tonboard.Pleaseexplaintothepassenger.Thenyoulistsomedrinksprovidedonboard.

84Wordsandexpressions:DynastyChivasRegal85availableThecoldandhotdrinksareavailableonboard.refreshmentWe’llbeservingrefreshmentandbeveragessoon.飞机上提供冷热饮。我们马上为您提供茶点和饮料。86switchoff=Wewillbeofferingyouallkindsofdrinksshortly.Pleaseputdownyourtrayinfrontofyou.turnoffPleaseswitchoffyourmobilephonewhenwearehavingthemeeting.开会时请关上手机。Announcement:我们马上为您提供各种饮料。请把您前面的托盘放下。874.Ifyouhavespecialdietrequirement,pleasedon’thesitatetocontactus.

5.we’lltrytoprovideyouwiththebestqualityservice.如果您有特殊的饮食需求请毫不犹豫的与我们取得联系。我们会为您提供最优质的服务。886.Provide----with

Theyprovideuswithfood.7.Weremindyouthatthisisanon-smokingflight.Smokingisprohibitedontheentireaircraft,includingthetoilets.

他们给我们提供了食物。

我们提醒您本航班是无烟航班，所以整架航班全程禁烟，包括卫生间。898.Wishyouagoodtrip!

Hopeyouhaveanicetrip.Thankyouforflyingwithusandhopetohavethepleasureofbeingwithyouagain.Thankyouforyourcooperationduringourflightandhaveagoodtrip.90Westerntableware91中途要离开怎么办才好？92刀叉的放置法─用餐中用餐中想要休息时，可将刀和叉呈八字形，而刀刃必須朝向自己哦！93Washyouhandsbeforeeachmeal.Knifeandspoonareplacedtotherightoftheplate.Theforkisontheleft.Tipsforeatingwesternmeal94Openthenapkinandputitonyourlapbeforeeating.Youshouldusetheforkwithyourlefthandandtheknifewithyourright

hand.95

Don’tdrinktoomuch!Talktothepeoplebesideyou,butdon’tspeaktooloudly.96Youcanuseyourhandtoeatchicken.Youeatonlyfromyourplate.97VGML：严格素食VLML：素食（奶、鸡蛋)AVML：亚洲素食MOML：穆斯林餐HNML：印度餐KSML：犹太教餐BLML：流食DBML：糖尿病患者餐GFML:无麦麸餐NLML:无乳糖餐LSML：无盐餐LFML：低胆固醇、低脂肪LCML：低卡路里餐餐BBML：婴儿餐CHML：儿童9819.TableDescriptionAllowedprohibitedVLMLContainingeggs&diaryEggsanddiaryproductsMeat,fishandpoultryA,VGMLAsianvegetarianmealfollowsalactovegetariandietDairyproductsandallfoodofplantoriginEggs,meat,poultry,fish,shellfishoranyproductsderivedfromtheaboveMOMLOpoultry,fishandlambPorkproducts,unscaledfish,scavengersandalcoholHNMLOLamb,eggs,fish,chicken,dairyproduce,rice,herbsandspicesBeef,vealorporkanditsderivatives9919.TableDescriptionAllowedprohibitedKSMLOPurchasedkoshersfromauthorizedsuppliersPorkorshellfishDBMLOComplexsugarssuchasfromfruit,vegetables,leanmeat,farinaceousproducts,milk,fish,lowfatcheese&breadAllsimplesugarssuchasgranulated,honey,jams,syrups,sweetsGFMLOSpecialglutenfreeproductsareused,rice,soybeanandcorndonotcontainthesameglutensandcanbeusedWheat,rye,oatandbarleyNLMLONonlactoseandnondairyproductsNomilk,milkproductsorlactose,yoghurt,butter,cheese,cream10019.TableDescriptionAllowedprohibitedLSMLOFoodsthatdonotcontainhighnaturalsaltaswellasavoidingsaltinpretparationofthisdietarymealHighsaltyfoodsaretobeavoidedandfoodswithhighnaturalsaltcontentorfoodswithchemicaladditivescontainingsodiumarelimitedLFMLOHighfiberfoodsandincreasedcomplexcarbohydratesButter,lard,chickenskinandmeatfatLCMLOHighfiberfoodsandincreasedcomplexcarbohydratessuchaswholemealbread,potatoes,pastasandriceNoaddedfatsandsugars101Unit6SpecialPassengersService102Lead-inquestions:

Whodoesspecialpassengerreferto?Whatwillyoudoifyouseeaphysicallydisabledpassengerboarding?VIP,CIP,UnaccompaniedMinor(UM),seniorpassengers,expectantmothers,Physicallydisabledperson,sickpassenger,adultpassengerswithaninfantorasmallchild103(UM)1.什么是无成人陪伴儿童？

无成人陪伴儿童是指，年龄在五周岁（含）以上至十二周岁以下2.申请“无人陪伴儿童”服务时，我需要向航空公司提供哪些资料？104您需要去出发地当地南航营业部提交申请，带上相关身份证以及户口本

3.南航如何协助我的小孩办理登机手续？4.无成人陪伴儿童要收费吗？南航会有专门的地面服务人员将您的小孩交给我们的指定乘务员。

五周岁（含）以上至十二周岁以下的无成人陪伴儿童，乘坐国内航班（不含港澳台）票价按相应的儿童票价计收；乘坐国际、地区航班票价按成人普通票价计收。

如需另派服务员随机陪伴时，还应加收成人普通票价50%的服务费用。105Pregnant航空公司对孕妇乘客的运输条件：

（1）怀孕不足8个月（32周）的孕妇乘机，除医生诊断不适应乘机者外，按一般旅客运输。（2）怀孕超过8个月（32周）但不足35周的孕妇乘机，应办理乘机医疗许可。该乘机医疗许可应在乘机前7天内签发有效。（3）下列情况，航空公司一般不予承运：A.怀孕35周（含）以上者；B.预产日期在4周（含）以内者；C.预产期临近但无法确定准确日期，已知为多胎分娩或预计有分娩并发症者；D.产后不足7天者。

106107残疾人坐飞机应该注意什么

残疾旅客乘机不同于普通人。残疾旅客乘飞机往往对机上设备、服务有特殊要求，为了保障残疾旅客的承运安全，航空公司需要提前做好人员及设备方面的准备.下面就介绍下残疾人坐飞机的相关注意事项。1．购票需提前申请，以便航空公司做特殊安排，具备乘机条件的残疾人需要航空公司提供供航空器上使用的医用氧气、托运电动轮椅、机上专用窄型轮椅、为具备乘机条件的残疾人团体提供服务、携带服务犬进入客舱等设施或服务时，应在订座时提出，最迟不能晚于航班离站时间前72小时。以便航空公司进行协调和准备，并通过其订座系统或其他手段，确保该需求被记录，并及时传递到相关人员。1082．在飞行中需要使用医用氧气以及在飞行过程中没有额外的医疗协助无法安全地完成航空旅行的残疾人，需要向航空公司提供医疗证明。无法对机上工作人员介绍的安全说明和注意事项加以理解或作出反应，或不能与承运人的机上工作人员进行交流的残疾人以及不能自行从航空器上紧急撤离的残疾人需要在乘机时有陪伴人员。3．《残疾人航空运输办法（试行）》规定，除安全或法律另有规定外，承运人不得因残疾人的残疾造成其外表或非自愿的举止可能对机组或其他旅客造成冒犯、烦扰或不便而拒绝运输具备乘机条件的残疾人。同时，当承运人因安全等原因拒绝为具备乘机条件的残疾人提供运输时，应向其说明拒绝的理由。具备乘机条件的残疾人要求提供书面解释的，承运人应在拒绝运输之后10日内提供。1094．残疾人在乘机当天应提前3小时以上来到机场，这样有更充裕的时间办理登机牌、行李托运、安检、登机，同时在遇到航班时刻变更等特殊情况时也可以更从容地应变。5．在普通航班上，残疾人旅客可优先登机。在办理乘机手续时，残疾人可以根据自身情况提出订座需求。当使用机上轮椅进入客舱后，无法进入带固定扶手的过道座位的，航空公司应为其提供一个带活动扶手的过道座位或方便出入的座位；除安全理由外，航空公司应为陪伴人员安排紧靠残疾人的座位；当残疾人与其服务犬同机旅行时，航空公司应提供相应舱位的第一排座位或其他适合的座位；对于腿部活动受限制的具备乘机条件的残疾人，航空公司应为其提供相应舱位的第一排座位或腿部活动空间大的过道座位。1106．在飞行过程中，残疾人可要求特别的、有针对性的服务，如：服务人员可协助残疾人就座或从座位上离开；作就餐准备时，协助例如打开包装、识别食品及食品摆放位置；协助使用机上轮椅往返卫生间；协助有部分行走能力的残疾人往返卫生间；协助放置和取回随身携带物品，包括在客舱存放的助残设备。111同一航班上残疾人旅客人数规定

7．并非一架航班上可以无限制的载运残疾旅客。航班上载运在运输过程中没有陪伴人员、但需要他人协助的残疾人数是有相应要求的：航班座位数为51-100个时，不得超过2名（含2名）；航班座位数为101-200个时，不得超过4名（含4名）；航班座位数为201-400个时，不得超过6名（含6名）；航班座位数为400个以上时，不得超过8名（含8名）。载运残疾人数超过上述规定时，应按1：1的比例增加陪伴人员.这样规定是出于旅客安全的考虑。举一个简单的例子，飞机上的乘务员是按照人数标准配备的。当飞机发生危险时，特别是在需要紧急撤离时，如果行动不方便的旅客人数太多，会分散乘务员的精力，影响撤离的通畅性，无法在最短的时间内撤离所有的旅客。112Wordsandexpressionsfirstaid急救Whatshouldaflightattendantdoduringtheprocessoffirstaid?2.Physicallydisabled

盲人

瘸子哑巴聋的blindcrippledumbdeaf113114

3.airsickFrommyexperienceyouareprobablyairsick.4.WherecanIfindaplaceto

vomit?Ifeelalittlenauseanow.5.Themedicinecan’tfunctionsoquickly.Itusuallytakeseffectinonehour.以我的经验判断你可能是晕机。哪能吐呀？我有点恶心。药不能这么快就起功效，通常一个小时后才能起作用。115Herpostshouldbedeterminedonlybythefunctioninthecompany.6.Pleasegivemecupofstraightcoffeeveryblack.她的职位视其在公司中的作用而定。请给我一杯清咖啡且浓浓的。116PartIIAnnouncement1.Thereisapassengerwithsevereheartattackonboardinordertoensurehissafety,thecaptainhasdecidedtomakeanemergencylandingatBeijingInternationalAirport.本架飞机上有位严重的心脏病人，为了确保他的安全，机长决定在北京国际机场紧急着陆。1172.Weapologizeforanyinconvenience.3.Yourkindunderstandingandcooperationwillbeveryappreciated.给您带来的不便深表歉意。非常感谢您的理解与配合。118Unit7EmergencyProcedures119

Textreview

Lead-inquestionsCouldyoulistsomepossiblereasonsforemergencylandings?2.Whatshouldaflightattendantdowhentheflightmeetsemergencysituation?3.Howdoyoucomfortapassengerifhe/sheisscaredinanemergencysituation?unfavorable/badweathercondition.Mechanicaltrouble.Aseriouslysickpassenger.

Keepcalm.Comfortthepassengers.Setconfidencethatwecandealwithit.

Don’tpanic.Wearewelltrainedforthiskindofsituation.Ourcaptainhasthecompetencetoovercomethedifficulties.Followourinstructionscarefullyandcalmly.120

Languagepoints1.hitsomeunexpectedturbulence2.wonder=becurious3.competencen.能力competent

a.e.g.:IshouldsayIgreatlyadmireyour_____________.Youshouldbelievethatheis___________tosolvetheproblem.4.CAAC=5.makeanemergencyditching6.lifevest=7.too---to太---不

e.g.:Theeagleistoooldtoflyinthesky.

8.bendover弯腰

e.g.:AsJimbentovertopickupthepen,hefeltasharppaininhisback.

撞上不期而遇的气流competencecompetent

CivilAviationAdministrationofChina中国民航海上紧急迫降Lifejacket吉姆弯腰捡起钢笔时,觉得背部一阵刺痛。121

Languagepoints

9.emergencyescapechute/slide紧急撤离滑梯

10.oilleakage漏油

11.doourutmosttodosth.

e.g.:Wewilldoourutmosttohelpthoseunfortunatepeople.

12.rescueagency救援机构

13.stowalltraytables收起小桌板

14.straightupyourfootrest收起脚踏

15.braceforimpact撑住防冲撞

16.comestoacompletestop完全停稳

17.proceedto继续，进行

e.g.:Theywillproceedtobuildanotherlaboratorybuilding.他们将着手建造另一座实验大楼。

122

Unit8In-FlightEntertainment123Lead-inquestions：

Whatcouldthepassengersdoonboardiftheyfeelboring?Whatcanyouprovidehimifapassengerwantstohavesomethingtoread?Watchmovie,listentomusic,lookthroug