总经理半年度检查表 GM Half-Year Checklist ( 中英)

PAGEPAGE10总经理半年度检查表项目是项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies酒店政策手册最新审核日期HotelPolicyManualLastdatereviewed:严格执行并遵守酒店集团政策DevelopedandimplementedinaccordancewithGHRpolicies酒店运作手册/流程HotelOperationManual/Process最新审核日期Lastdatereviewed:严格执行并遵守酒店集团运作要求DevelopedandimplementedinaccordancetoHotelOperationrequirement企业手册CorporateManuals所有企业手册由总经理和相关人员保管AllCorporateManualsinthehotelarekeptbytheGMandconcern员工及损耗控制STAFF&LOSSCONTROL以酒店集团的安全要求、结合当地的需求最新更新审核日期：以及按酒店实际情况严格执行酒店应急手LastUpdateReview:HotelEmergencyManualDevelopedandimplementedinaccordancewithGHRSafetyGuildlineandmeetsthelocalneeds/situationoftheHotelanddistributedtoAllDivisionsandDepartments每月/班次（包含周末和公共假期）进行至最近演习日期Dateoflastdrill:少一次初级火警演习早班MorningShift :12344.1RandomFiredrillsaredoneoncea 中班AfternoonShift:month/shift(asminimum)including 夜班NightShiftSundays/Publicholidays.FullFiredrillsaredoneonquarterlybasis4.4每年进行两次全员疏散演习GeneralEvacuationDrillsaredoneTwicea最近演习日期DateoflastDrills:year4.`5消防系统日常监测，保证设备正常运行RegulartestingofequipmentallareingoodworkingconditionsFullFiredrillsaredoneonquarterlybasis4.4每年进行两次全员疏散演习GeneralEvacuationDrillsaredoneTwicea最近演习日期DateoflastDrills:year4.`5消防系统日常监测，保证设备正常运行Regulartestingofequipmentallareingoodworkingconditions项目 是否 补充说明Topics Yes/No CommentsonDiscrepanciesFireAlarmSystem烟感系统SmokeHeatDetection报警系统BreakGlassAlarm警铃系统AlarmBellsVoiceAlarms公共区域Publicareas客房Rooms中心区域HeartofhouseFireFightingSystem消防喷淋系统Sprinklers消防栓Hydrant/housereel灭火器系统FireExtinguishers专业灭火系统SpecialtyFireFightingSystemsKitchenhoodsGenerators锅炉房Boilerroom变压器/开关装置Transformers/switchgearStandbyGeneratorFirePumpGasDetectionSmokeControl楼梯增压StairPressurization排烟装置Smokeexhaust危险物品，化学易燃品在指定地点妥善保 地点存 Place/Location:Dangerousgoods,chemicalsinflammableitemareproperlystoredintodesignedspace指定电梯逃生程序并且每年演练2次或按 最近演习日期照当地政策许可执行 DateofLastExercise:RescuesfromelevatorsproceduresisinplaceandexercisesaredoneTwiceayearoraspermittedbylocalregulations每周至少1次检查防火通道，确保紧急事件发生时防火通道通畅Regularinspectionofescapewaysandexitsallocatedforuseintheeventofanemergencyaredone,minimumonceeveryweek项目项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies除新入职时的安全培训外，每年需再组织一次（最低限度）Employeesafetyorientationaredoneonhiringandonannualbasis(asminimum)厨房排气管道清洗最近清洗日期KitchenExhaustDuctsCleaningDateofLastCleaning:（西厨管道每年至少清洗2次）(WesternkitchenminimumTWOtimesperyear)（4次）(ChinesekitchenminimumFOURtimesperyear)洗衣房排气管道每月至少清洗1次LaundryExhaustDuctsCleaningDoneonmonthlybasisasminimum监控系统CCTVSystem所有监控和记录系统运行良好AllCCTVcameraandrecorderareongoodorder所有记录保存完好Allrecordsingoodorder门铃/紧急报警系统DoorAlarm/PanicAlarmSystem所有报警系统检测无误Allalarmpointstested警报系统，例如（总出纳/前台/行政楼层等）PanicAlarmi.e.(GeneralCashier/FrontDesk/PlazaFlooretc)所有警报检测无误Allalarmtested卫生和医药HYGIENE&MEDICAL接种疫苗Employeemedicalcheck-up&vaccinationaredoneaccordingtoHygieneBureaurequirement 每年为员工体检并获取健康证Annualcheck-upwithCertifiedHealthCertificate按照防疫站要求进行泳池水质检测SwimmingPoolwatertestdoneregularlyasperHygieneBureauguideline项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies5.3 定期为员工进行卫生培训和讲座最近培训日期Regulartraining/lecturesonpersonalDateoflasttraininghygienefortheemployeesconductonregularbasis6 质量QUALITY6.1 企业识别手册请后附差异表（如有必要）CorporateIdentityManualPleaseattachdeviationlist(ifany):按照凯莱酒店集团标准执行ImplementedincompliancewithGHRstandards客房最低质量标准请后附差异表（如有必要）RoomsMinimumQualityStandardPleaseattachdeviationlist(ifany):按照凯莱酒店集团标准执行ImplementedincompliancewithGHRstandards餐饮最低质量标准请后附差异表（如有必要）F&BMinimumQualityStandardPleaseattachdeviationlist(ifany):按照凯莱酒店集团标准执行ImplementedincompliancewithGHRstandards6.2 和有关人事执行平衡计分卡制度并审核和解决相关方面的问题BalanceScoreCardMonitorSystemisinplaceandreviewwithallconcernedandactionstaken6.3 和有关人事统计客人满意度并进行分析审核和解决相关方面的问题GuestCommentsCardresultisanalyzedandreviewedwithALLconcernandactionstaken.（总经理在两天内对客人意见以书面进行回复(WrittenanswerfromGMtoallcritiquesfromguestswithin2workingdays)6.4 /GuestProfile/Database最近审核/清理日期每年进行两次审核，清理和更新LastReview/Cleanupdate:Reviewed,‘CleanedandupdatedTwiceayear6.5 GloriaPartnerProgram大力推广贵宾伙伴计划，即使跟进处理服务上的失误和客人反馈意见Inplaceandproperlyadministered.Actionstakenonservicefailures,guestfeedbacksandmembershipenrollmentisstronglypromoted6.5.1年度发展目标（集团目标）YTDTargetedenrollment(ByGHR)

年度实际发展会员数量YTDActualenrollment:项目Topics是/否Yes/No补充说明CommentsonDiscrepancies6.6知识共享KnowledgeSharing和姐妹酒店共同分享有效的概念和工作程序Effectiveideas/processesaresharedwithsisterhotels6.7预防性维护计划PreventiveMaintenanceProgram实施到位Implementedinplace6.8客房检查最近检查日期GuestRoomInspectionDateofLastroundofcompletion:由行政管理委员会进行检查InspectioncarriedoutbyEXCOM（每年两次对所有房间进行检查）(CoverALLroomsTWICEaYEAR)7收入REVENUE7.16月30日前审核更新市场销售计划，且做好准备提交明年预算TheMarketingPlanisreviewedandupdatedonJun30andreadyforfuturebudgetsubmission7.2每周举行收入管理会议并且审核跟进事项RevenueManagementMeetingareheldweeklyandthefollowingupissuesarereviewed7.3每天分析竞争对手表现/市场指数DailyreviewofCompetitivePerformance/Index7.6最优惠价格策略已在订房中心、酒店网络更新BARpricingStrategyapplytoALLHRC/IDS/GHRWebsite7.7每周回顾业务前景ReviewWeeklyEventsBusinessOutlook7.8每月更新网站MonthlyWebUpdate7.9每周和有关人事回顾和分析产量报告Theproductionreportsarereviewed/analyzedonmonthlybasiswithallconcernedandactionstaken7.9.1常旅客计划FrequentFlyerProgram(FFP)项目 是否 补充说明Topics Yes/No CommentsonDiscrepancies包价及优惠推广Packages&PromotionOffer凯莱合作伙伴产量GloriaPartnerProduction旅行社产量TopCorp/TAAccountsProduction在线预订产量FastBookingProduction-行政楼层产量Plaza/ExecutiveFloorProduction预订办公室产量SROProduction为今后生意，每月审核分析生意丢失报告（客房和宴会，LossBusinessReport(rooms&catering)isreviewedandretracedforfuturebusinessonmonthlybasis总经理和部门总监参与销售拜访增加目标客户GMandDHsparticipateinsalescallstoproducingandtargetedaccounts有计划性的执行广告和推广活动TheAdvertisingandPromotionPlanisproperlyimplementedandisonschedule按时给旅行社返佣Thetravelagentscommissionispaidpromptly客房、餐饮和其他运作部门按照预算计划变更价格Thescheduledprice/ratechangesisimplementedasoutlinesintheBudgetPlan,Rooms,F&B&OOD切实执行餐饮推广计划F&Bpromotionplanisproperlyimplemented员工EMPLOYEE根据人员配备预算更新组织结构图 审核日期Update&ReviewOrganizationChart DateofReview:accordingtoManning项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies8.2 人力资源总监执行招聘政策和程序并且需与总经理和部门总监沟通确保严格按照程序执行Policy&ProcedureofhiringdevelopedbyDHRandcommunicatedtoallDHsGMtoensurethatproceduresarestrictlyadhered8.3 工资等级和结构SalaryGrading&Structure8.3.1每年更新并且已做市场调查Updatedannually&competitionsurveydone(主要管理职位薪酬需按集团规定严格执行)(Corporatepayphilosophystrictlyadheredtoforallkeymanagementposition)8.4 表现评估管理系统PerformanceManagementSystem(PMS)8.4.1/行政委员会将酒店目标和表现评估系统挂钩，形成制度并严格执行。GM/EXCOMalignshotelgoalswithoverallPMS.PMSisinstitutionalizedandtracked8.4.2由部门总监和总经理为所有级别员工作表现评估（每年一次）PerformanceAppraisal(Onceayear)conductedbyDHs,GMtoalllevelsofstaff.8.5 Employeebenefits:reviewbenefitssummaryapprovedbyCorpHR职业发展计划CareerdevelopmentProgramCrossDepartmentTrainingthroughthecoordinationofTrainingManagerwithrespectiveDHandStarTrainers项目 是否 补充说明Topics Yes/No CommentsonDiscrepancies/集团协调组织酒店交叉培训CrossHotelTraining/TaskForceexposurethroughcoordinationofDHRwithparticipatingHotels/GHR继承人计划SuccessionPlanningProgram:确认候选人并制定适当培训计划，由指导师和人力资源总监监测进展Candidatesareidentified,suitabletrainingprogramsplanned,progressofcandidatesmonitoredbymentorsandDHR高级管理培训项目Sr.ManagementTrainingProgram:确认候选人，由指导师和人力资源总监监测进展并向集团人力资源部报告Candidatesareidentified,ProgressofcandidatesmonitoredbymentorsandDHRandreporttoCorpHR:员工意见调查StaffOpinionSurvey 组成特别小组处理紧要事件Focusgroupisformedtoworkoncriticalissues行政委员会通过讨论后执行特别小组提出的处理意见GM/EXCOMimplementrecommendationorinitiativesproposedbyFocusGroupLockerroomareaprogramandcontrol/supervisioninplace员工餐厅EmployeeCafeteria由不同部门的员工组成员工餐厅管理委员会EstablishedEmployeeRestaurantCommitteecomprisingrepresentativesfromvariousdivision项目 是否 补充说明Topics Yes/No CommentsonDiscrepancies和员工餐厅管理委员会共同制定菜单和公共假期特殊菜单EstablishedmenuwithinputsfromEmployeeRestaurantCommittee.Specialmenutobeprovidedduringfestiveperiod监督餐饮出品质量和外观QualityofF&Bandattractivenessmonitored生标准执行情况Conductweeklycheckonthecomplianceofcleanlinessandhygienestandards每年组织员工大会 最近一次会议举行时AnnualHotelMeetingisconductedforall Lastmeetingheldon:employees培训Training酒店培训计划是通过培训需求分析更新HotelTrainingplandevelopedthroughstructuredTrainingneedsanalysis.Planiscommunicated,implemented,reviewedandupdated培训器材妥善保管且运转正常Trainingfacilitiesareinplaceandingoodcondition项目Schedule/ProgramsareinplaceandmonitoredGloriaTouchNewHireOrientationEmergencyProcedures已执行员工识别方案EmployeeRecognitioninplaceCommendationLettersEmployeenewsletterAnnualEmployeeeventsOthers项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies9.7 审核离职员工数量、确保执行离职约见程序、明确离职原因ReviewNumbersofLeaverswithExitinterviewsProcessinplacewithclear“ReasonsforLeaving”9.8 员工离职率分析报告TurnoverAnalysisReport9.9 审核员工手册最近审核日期ReviewcopyofHandbookLastdateReviewed:9.10 更新岗位职责最近审核日期UpdateofJobDescriptionofeachpositionLastdateReviewed:员工签署岗位职责并记入员工档案JobDescriptionsignedbystaffandfiletoeachindividualpersonalfile9.11 执行更新新员工入职培训检查表，员工经过培训后签字并记入员工档案ImplementedandupdateNewHireOrientationchecklistandsignedbystaffandfiletoeachindividualpersonalfile9.12 调职。内部调职程序面向所有员工并由人力资源部执行。Internalpromotion/transfersarefirstconsideredwhenthereisajobopening.InternalTransferProceduredevelopedandcommunicatedtoallstaffbyHR9.13 妥善保管暂时没有聘用的人员资料以备将来之需DatabaseissetuptokeeptrackofBestpeoplethatdidnotgethireforparticularpositionorataparticulartimebutmaysuitableforfutureopportunitiesdeveloped.9.14 执行背景调查系统Referencecheckssysteminplace.向应聘者前上司核实应聘者提供的信息Allcandidatescheckedwithpreviousemployers/referencesstatedbythecandidate项目Topics10 管理和计划是/否Yes/No补充说明CommentsonDiscrepanciesCONTROL&PLANNING10.1 每月由总经理督导和有关人事制定收入支出预测以便保持全年收支平衡MonthlyforecastingforrevenueandexpensesforbalanceofyearisdonewithallconcernedmanagementstaffunderthesupervisionoftheGM10.1.112个月收入预测Rolling12monthsrevenueforecastisdone10.2 每月和有关人事进行损益表分析，包括固定资产并采取解决方案MonthlyP&Lreview,includingCapexisdonewithallconcernedandactionstaken10.3 每月和所有相关部门举行信贷会议，某些MonthlyCreditMeetingisdonewiththeparticipationofallconcern.Write-offsproperlyapprovedifany10.4 财务控制检查表由财务制定并由总经理审核签批ControllerChecklistdonebyControlleronXXXbasisandreviewed/signedbytheGM10.5 工程检查表由工程总监每月制定并由总经理审核签批EngineerChecklistdonebyDOEonmonthlybasisandreviewed/signedbyGM10.6 更新审核餐饮季度检查表FBQuarterlyChecklistisupdatedandreviewed10.7 更新审核客房季度检查表RoomsQuarterlyChecklistisupdatedandreviewed10.8 每月审计保险箱Safetydepositboxesareauditedmonthly10.9 损耗报告，餐饮设备：季度库存分析报告以及所采取的行动LossReport,F&BEquipment:Quarterlyinventorytakenandreportanalyzedwithallconcernedforactions项目是/否补充说明TopicsYes/NoCommentsonDiscrepancies10.10损耗报告，洗衣房设备：季度库存分析报告逐级审批LossReport,Linen:Quarterlyinventorytakenandreportanalyzed.Parlevelsapproved1011每月统计年假和休假天数并采取行动Accuralofvacationsreviewedonmonthlybasiswithallconcernedandactionstaken10.12钥匙系统管理控制与程序的开发和维护。定期进行现场检查Effectivekeycontrols&proceduresdevelopedandmaintained.Regularspotcheckisconducted10.13每年11月和12月发给所有供应商供应商应遵守的守则SuppliersCodeofEthicsissenttoallsuppliersonyear