请求提供叫醒服务

黑龙江旅游职业技术学院《导游英语》住宿篇---请求提供叫醒服务住宿篇---请求提供叫醒服务I.UsefulSentences1.I‘dliketohaveamorningcallat8:00inthemorning.我要早上八点设定电话叫醒。2.Atwhattimedoyouwantmetocallyouup,sir?您要我什么时候叫醒您？3.Iwanttochangmywakeuptime.我想改变叫醒时间。4.Weoffermorningcallservice.我们提供叫醒服务。5.Youmaydial4formorningcall.您可以拨4向接线员登记叫醒服务。I.UsefulSentences

6.Whatkindofmorningcallwouldyoulike,byphoneorbyknockingonthedoor?

您想要哪种叫醒方式？打电话还是敲门？7.We’llcallyouexactlyatthattime.我们会在那个时间准时给你打电话的。8.Ourcomputerwillrecordthetimeandyourroomnumber.我们的计算机会把时间和您的房号记录下来。9.Allright,Mr.Smith.Sixo'clock.Goodnight.

好的，史密斯先生。6点钟叫您，晚安。10.Youcanrestassuredthatwe'llgiveyouthemorningcallat6:00am.

您放心，我们会在早上6点钟叫醒您的。

I.UsefulSentences

11.Doyouneedmorningcallservice?

您需要叫醒服务吗？

12.Pleasetellmeatwhattimeyouwanttogetup.

请告诉我您想几点起床。

13.Anyonewhostaysinourhotelcanaskforthemorningcallservice.

在我们宾馆入住的任何客人都可以要求叫醒服务。

14.MayIhaveyourroomnumber?请问你的房间号码？15.Whenwouldyoulikeustocallyou?

您想叫我们什么时候打电话叫醒您？

II.Reading

HousekeepingdepartmentIII.DialogueQ：Operator?O：Yes.CanIhelpyou,Miss?Q：I’mXiaoWang,atourleader.Wearegoingtotheairportearlytomorrowmorning.I’dliketohaveamorningcall.O：Yes,mayIhavetheroomnumbersofyourgroup?Q：Rooms120-125,sixroomsaltogether.O：MissWang,whenwouldyoulikeustocallyoutomorrowmorning?III.DialogueQ：Wehavetobeattheairporttocheckinat7:00.Howlongdoesittakefromheretotheairport?O：Aboutfortyminutes.Q：Inthatcase,canyoucallusat5:30?O：Sure.LetmeconfirmitRooms120-125morningcallsat5:30tomorrowmorning,isthatright?Q：Exactly.Thankyouverymuch.O：Notatall.Thanksforyourcalling.IV.Words&Expressions1.coachn.[kəʊtʃ]旅游巴士2weathern.['weðə]天气

3.Celsiusn.['selsɪəs]摄氏

4.Fahrenheitn.['færən'haɪt]华氏5.airportn.['eəpɔːt]机场IV.Words&Expressions6.confirmv.[kən'fɜːm]确认7.wake-upcall唤醒服务8.DONOTDISTURB/DND请勿打扰9.localtime本地时间10.morningcall叫早服务

V.NotesforroomserviceWritetheorderdowncarefullyonanorderdocketasyouspeaktotheguest.Don’tforgettorecordtheroomnumber-----oftenforgotten!Alwaysseekopportunitiesto“up-sell”，thatistousesuggestivesellingtechniquestoincreasethevalueoftheorder.Beflexibleandhelpfulistheguestrequestsitemsnotonthemenu..V.NotesforroomserviceRepeattheordertotheguest,clarifyinganddoubtfuldetails.Telltheguestapproximatelyhowlongitwilltakefortheordertobedelivered.ItShouldnotbemorethan30minutes.Checkthatallthedetails(includingtheroomnumber)arecorrectlyrecordedonthedocket.Includethetimethattheorderwastaken.Entertheor