2023学年完整公开课版物品丢失1

黑龙江工程学院昆仑旅游学院《导游英语》

紧急情况---物品丢失I.UsefulSentences1.Couldyouwaittilltomorrow?您能等到明天吗？2.Andifthereisanythingmoreyouneed，pleaseletusknow.如果您还有什么需要的请告知我们。3.We’llsendsomeoneuprightawaywithtowels.我们会马上派人给您送去毛巾。4.I’msurethewaitressdidn’tmeantoberude.我确定服务员并不想对您那么粗鲁。5.Yousee,shemaybedoesn’tunderstandEnglishverywell.您看，她可能不是很懂英语。I.UsefulSentences6.Youcanusethefilereferencenumbertotraceyourbaggageonline.您可以使用查询编码在网上追踪您的行李。7.Pleasetakecareofyourpersonalbelongingsinthecrowd.请在人群中看管好您的私人物品。8.CouldIseeyourbaggageclaimtagplease?我能看一下您的行李标签吗？9.Excuseme,givemesomefeaturesofyourluggage?您好，请给我一些更多的您行李的特征。10.Areyousureyouleftithere?您确定您把它放在这儿了？I.UsefulSentences11.Pleasewaitjustafewminute.请稍等几分钟。12.Yourluggagewasprobablymisplaced.您的行李可能是挂错航班了。13.Wewilltracebackyourluggageandsendittoyouassoonaspossible.我们会跟踪您的行李，并尽快把它交给您。14.Iwillmarkyourrequestinthecomputer.我会在电脑里备注您的要求。15.Youmaymakeafollow-upcall.您可以随后打个电话跟踪一下。II.Reading1.PassageReadingAboutMissingLuggageAguideshouldgivesecuritywarningsconstantly.Neverleavetheirbelongingsunguardedatanyplace.Examinepersonalitemstoseewhattheyhaveleftbehindeverytimebeforeleavingforalocation.Takeluggagecountandcarrythehandingoverprocedureveryscrupulously.Aguideshouldavoidkeepingimportantcertificatesforhisguests.Guestsshouldhavethedocumentssecurelyplacedonthebottomofadaypackwhilesightseeing.II.ReadingKeepthedoorandwindowsclosedassoonasthepassengersdisembarkthebus.Noshowingoffmoneyinpublicmakesatouristlessofatarget.Keepthemoneytotheskin.Evenifathiefseesthatthemoneyiskeptnexttoyourskin,hewillknowthatitistoodifficulttorobyouof.Keepcameraequipmentinadaypackandcarryitwithyoueverywhere.Inanyquestionablesituation,wearitinfrontofyou!Thisincludescrowdedbusstations,inqueuesinascenicspot,orevenstrollingdownthestreetintheft-pronecities.Lockthecameraequipmentinsideofyourrucksackwhereitcannotbeseenoreasilytaken.II.Reading2.ChineseTranslation行李丢失作为一名导游人员，应时刻给予游客安全提醒。提醒游客在任何地方都需要有人看管行李。离开一个地点时要仔细检查自己的物品是否有遗落。按步骤小心提取自己的行李。导游人员应避免帮助游客保存重要的证件。游客在观光时应把重要文件安全的放在包裹的下方。导游人员在游客下观光车后应立即关好门窗。游客在公共场合不要炫耀自己财产，以减少成为盗窃目标。把钱放在贴身地方，这样的话即使小偷想要偷盗也难以成功。摄影设备请随身携带。在易出问题场合请放置胸前挂置。这些场合包括拥挤的车上，景点的队伍，甚至是散步于易于偷窃的城市街头.放置于背包内时请锁好设备，放置于不易被看到或拿到的地方。III.Dialogue1.DialogueA：TourGuideB：GuestA：MayIhelpyou,sir?B:oh,yes，isthisalltheluggage?A:YesIthinksoB：MyluggageseemstobemissingA：Howmanypiecesdoyouhave?B：Two.Alargeredhardcoveroneandasmalldarkblueone.Bothhavewheels.A:CouldIseeyourluggageclaimchecks?B:YeshereyouareA:MayIhaveyourfullname?B:JohnSmith.A:Justamoment.Iwillcheckitoutforyou.Well,Mr.Smithyourluggageseemstohavebeenmisplaced.III.DialogueIII.DialogueB:WhatamIsupposedtodo?Theyhaveallmythings.A:I’mterriblysorry.We’llgetintouchwiththeairlineandtrymybesttogetthembackassoonaspossible.Pleasefilloutthisclaimformwithyourchecknumber.B:Ok.Whatwillhappenifyoucan’tfindthem？A：Well,Mr.SmithIdonotworkfortheairline.Letmegetarepresentativefromtheairlinetospeakwithyou.Heorshecanansweryourquestionsmorecompletely.B:Myvacationisruined.I’msureI’llneverseemyluggageagain.A:Please,Mr.SmithLet’stalktoanairlineofficial.B:Allright.Let’sdoitrightnow.III.Dialogue2.ChineseTranslationA：导游B：游客A:先生有什么能帮助您的吗？B：哦，是的，请问这是全部的行李了吗？A:是的。B:那我的行李好像丢了。A：您一共带了几件行李？B:两个。一个大的红色硬壳行李还有一个小的深蓝色的。两个都有轮子。A:我能看一下您的行李牌吗？B:好的，给你。A：请告诉我您的全名。III.DialogueB:约翰.史密斯。A：请稍等。我为您查一下。嗯，史密斯先生，您的行李好像是挂错航班了。B:那我应该怎么办？我所有东西都在行李里。A:我非常抱歉。我们会马上联系航空公司，尽最大努力把他们尽快取回来。先请您填一下这个表格。B:好吧。那要是你们找不到怎么办？A：嗯，史密斯先生，我并不供职于航空公司。让我联系航空公司的代表和您通话，她/他会更完整的回答您的问题。B:我的假期全毁了。我确定我再也不会看见我的行李了。A:史密斯先生，请和航空公司官员通话。B:好的。马上。IV.Words&Expressions1. property n. [‘prɒpətɪ] 所有物2. eventually adv. [ɪ‘ventʃʊəlɪ] 最终，最后3. embassy n. [‘embəsɪ] 大使馆4. issue v. [‘ɪsjʃuː] 颁发5. towel n. [‘taʊəl] 毛巾6. LostandFoundOffice [lɒst][faʊnd]['ɒfɪs] 失物招领处7. turnin [tɜːn] 交还，上交8. suit-dressdepartment [‘sju:tdres][dɪ’pɑːtm(ə)nt]套装部9. traveler’scheck [‘trævələ][tʃek] 旅行支票10. lostpropertyreport [lɒst][‘prɒpətɪ][rɪ’pɔːt]失物单11. keepone’seyeoutfor [kiːp] 留意12. turnup [tɜːn][ʌp] 出现1