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Module4

FirsttouronthecoachTeachingObjectives1.Understandwhattointroduceonthewaytothehotel2.Improvetheserviceskillsandperformance3.Mastertherelatingwordsandexpressions.Discussion

1.Whatdoesalocalguideinterpretoncoachonthewaytohotelortothedestination?2.Howdoesalocalguidetoentertainthetouristsonlongjourney?

UsefulSentences1.Iseverybodyonthebus?所有人都在车上吗?2.Letmeintroducemyteamtoyoufirst.请允许我介绍一下我的团队。3.we’lldoeverythingpossibletomakeyourvisitapleasantexperience.我们将会竭尽所能使您的旅途愉快。4.Ifyouhaveanyproblemsorrequests,pleasedonothesitatetoletusknow.如果您有什么问题或是请求,请告诉我们。5.Beidaiheiswellknownas“Meccaofviewingbirds”.北戴河被誉为“观鸟的麦加”。6.Let’sgetoffandgotothereceptiondesk.请下车到前台去。7.I’dliketoextendawarmwelcometoyouall.请允许我对您表达热烈的欢迎。8.Youwilldowelltorememberthenumberofourbus.请一定记住车牌号。9.Ihopeyouwillenjoyyourstayinmycity.希望您在这里玩的愉快

ServiceProcedure1.Deliverawelcomespeech2.Introducethehotel3.Saysomethingaboutthelocalclimateandthelatestweatherforecast3.Haveabriefintroductiontothecity4.Narrationsontour

SituationalDialogue

Mr.

White:

How

far

is

it

to

the

hotel?Julie:

About

a

fifty­minute

ride.Is

it

your

first

Visit

to

Beijing?Mr.

White:

Yes,

I

have

been

looking

forward

to

seeing

the

cityJulie:

There’re

many

scenic

spots

and

historical

sites

in

Beijing,

such

as

the

Great

Wall,

the

Ming

Tombsthe

Palace

Museum,

the

Summer

Palaceand

so

onMr.

White:

I

am

really

longing

for

a

VisitJulie:

You

must

be

tired

after

the

long

trip.

I’m

afraid

you

need

a

good

rest

first.Mr.

White:

That's

very

kind

of

you.

Oh,

that

must

be

Tian'anmen.

How

big

the

square

is!Julie:

Yes,

you

can

say

that

again.

It

is

perhaps

one

of

the

largest

squares

in

the

world

today.Mr.

White:

That's

rather

interesting.

What

about

that

building?Julie:

It

is

the

Monument

to

the

People's

Heroes.Mr.

White:

I

see.

By

the

way,

may

I

know

the

meeting

schedule

for

me?Julie:

Here

it

is.

I’m

sure

you'll

have

enough

time

to

see

the

city.

I'll

be

very

glad

to

show

you

around.Mr.

White:

Thank

you.Julie:

Well,

here

we

are.

This

is

the

hotel.

Let's

get

off

and

go

to

the

reception

desk.Mr.

White:

OK.RolePlaySituation1You

are

an

English

tour

guide

who

is

meeting

an

American

tour

group

at

the

airport.On

the

way

to

the

hotel,

you

are

supposed:1)

to

make

a

welcome

speech2)

to

say

something

about

the

hotel3)

to

say

something

about

the

1ocal

climate

and

the

latest

weather

forecast4)

to

brief

on

the

city/region5)

to

explain

the

scene

along

the

wayDiscuss

with

your

partner,

and

then

exchange

your

mess

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