国际商业书信大全

业书信大全RevisedbyPetrelat20211)AfirstDearSirs,WehavelearnedfromSmithandCompanyofBirminghamthatmanufacturearangeofhigh-fashionhandbagsinavarietyofleathers.Weoperateaqualityretailbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.WouldpleasesendmeacopyofhandbagcataloguewithdetailsofpricesandtermsWewouldfinditmosthelpfulifcouldalsosupplysamplesofthevariousskinsfromwhichthehandbagsaremade.YoursSandraJonesManager====================================Afirstenquiry第一次询价DearSirs,执事先生:WehavelearnedfromSmithandCompanyofBirminghamthatmanufacturearangeofhigh-fashionhandbagsinavarietyofleathers.从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.Weoperateaqualityretailbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.本公司经营高档零售业务,虽然销量不多,但货品属优质高档.Wouldpleasesendmeacopyofhandbagcataloguewithdetailsofpricesandterms现恳请惠寄货品目录、价格表和付款方式细则.Wewouldfinditmosthelpfulifcouldalsosupplysamplesofthevariousskinsfromwhichthehandbagsaremade.此外,如蒙提供各类皮革样本,不胜感激.Yoursfaithfully,SandraJonesManager==========================================Usefulphraseshavelearnedfrom…thatyou从…获悉贵公司…operateaqualityretailbusiness本公司经营高档零售业务youpleasesendmeacopyofyourhandbagcatalogue现恳请惠寄货品目录…wouldfinditmosthelpfulifyoucouldalsosupplysamplesof如蒙提供各类…样本,不胜感激=======================================Notes段意解说wudessdetued各知如何取得收信人地址及发信原因．yourselfanddescribeyourfieldofactivity.自我介绍有关经营的业务范围yourmainrequest.提出请求secondrequestisgoingtocostthecompanymore.Makeittactfully.第二个请求花费较大，需要得体地提出．=====================================Alternativephrases替代用语WehavelearnedfromSmithandCompanyofBirminghamthatmanufacturearangehigh-fashionhandbagsinavarietyofleathers.(Ihavebeentoldby/Ihaveheardfrom…)(…handbagsinseveraldifferentleathers…Weoperateaqualityretailbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.WouldpleasesendmeacopyofhandbagcataloguewithdetailsofpricestermsWewouldfinditmosthelpfulifcouldalsosupplysamplesofthevariousskinswhichthehandbagsaremade.(Itwouldbeveryhelpfulif…)(…fromwhichyoumakethehandbags.)============================================Comments评注 toan这封信简明扼要，让收信人确切清楚查询内容．先要求索取赠阅目录，再礼貌地要求 提供样本 aMs16WetoinWeaofofweinofItoweofbe,asinofbeinUKtoonaofthem,wethinkthatwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminatingWealsomanufactureawiderangeofleatherbeltsandglovesinwhichmaybeinterested.Theyarefullyillustratedinourcatalogueandareofthesamehighqualityasourhandbags.MrsWanewillbeabletoshowyouexampleswhenshecalls.Welookforwardtoreceivinganorderfromyou.YoursDamienCarrMarketingVice-President===========================================Replytoafirstenquiry答复第一次询价DearMsJones,琼斯女士:Thankforenquiryof16Wearepleasedtohearthatareinterestedinourproducts.7月 16日来函询价忆收到.得悉贵公司对我们的产品有兴趣,实感荣幸.Wearesendingacopyofourlatestcatalogueunderseparatecover,togetherwithsamplesofsomeoftheskinsweregularlyuseinthemanufactureofourproducts.兹奉上我们最新的产品目绿和常用的皮革样本,谨供参考.Iregrettosaythatwecannotsendthefullrangeofsamples.Youcanbeassured,however,thatsuchskinsascrocodileandostrich,notincludeinthewatch,areofthesamehigh很抱歉未能寄上全套样本,但其它诸如鳄鱼皮、驼鸟皮等皮革都是同样优质上乘的.MrsAngelaWane,ourEuropeanSalesManager,willbeintheUKmonthandwillbepleasedtocallonShewillhavewithherawiderangeofourproducts.Whenseethem,wethinkthatwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminating本公司欧洲营业经理安杰拉.韦恩太太将於下月携同各类产品前赴英国,.届时您若能抽空与她面谈和看看我们的产品,相信也会同意我们的产品质料上乘、手工精巧,能吸引最有鉴赏力的买主.Wealsomanufactureawiderangeofleatherbeltsandglovesinwhichmaybeinterested.Theyarefullyillustratedinourcatalogueandareofthesamehighqualityasourhandbags.MrsWanewillbeabletoshowyouexampleswhenshecalls.除了手提包外,本公司亦制造多种系列精美的皮带和手套,贵公司如感兴趣,可参看产品目录中所刊登的插图.韦恩太太拜访时将向您展示样本.Welookforwardtoreceivinganorderfromyou.期待接到您的订单.Yourssincerely,DamienCarrMarketingVice-President销售部副总经理=============================================UsefulphrasesWearepleasedtohearthatareinterestedinourproducts.得悉贵公司对我们的产品有兴趣,实感荣幸.Iregrettosaythatwecannotsendthefullrangeofsamples.很抱歉未能寄上全套样本…Shewillhavewithherawiderangeofourproducts.携同各类产品…Wethinkthatwillagreethatonlythebestqualitymaterialsareused…相信也会同意我们的产品质料上乘、手工精巧…Thehighstandardofworkmanshipwillappealtothemostdiscriminating…能吸引最有鉴赏力的买主.======================================Notes段意解说thereferenceclearandrespond.确认来函,作出回应.whatactingyouaretaking详述现正采取的措施whyyouhavenotbeenabletomeettherequestinfull解释未能满足收信人所有要求detailsofanyfollow-upaction告知其他后续措施thecustomer’sinterest,hopingtoselladditionalproducts.吸引收信人对其他产品的兴趣,尽量推销======================================Alternativephrases替代用语Thankforenquiryof16Wearepleasedtohearthatareinterestedinproducts.(Irefertoyour… Imd… )Wearesendingacopyofourlatestcatalogueunderseparatecover,togetherwithsamplesofsomeoftheskinsweregularlyuseinthemanufactureofourproducts.Iregrettosaythatwecannotsendthefullrangeofsamples.Youcanbeassured,however,thatsuchskinsascrocodileandostrich,notincludeinthewatch,areofthesamehigh(Iamsorryto…)(Icanassureyou,however,…)MrsAngelaWane,ourEuropeanSalesManager,willbeintheUKmonthandwillbepleasedtocallonShewillhavewithherawiderangeofourproducts.Whenseethem,wethinkthatwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminating(…thatweusethebestqualitymaterials…)(…themostdiscerning…)Wealsomanufactureawiderangeofleatherbeltsandglovesinwhichmaybeinterested.Theyarefullyillustratedinourcatalogueandareofthesamehighqualityasourhandbags.MrsWanewillbeabletoshowyouexampleswhenshecalls.Welookforwardtoreceivinganorderfromyou.===========================================Comments评注isatoItofofatoa本信精要详尽 ,同时显示发信人公司处理效率和冲劲 .派营业代表到访将可建双方的合作关系.AnWeinofinWebeifusaItwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.WetoWetowetoatInweinofWetobyNigelBrownPurchasingManager=========================================Anenquiryforsteelscrews钢螺钉询价DearSirs,营业部主管,WeinofinWebeifusa本公司有意大量购买各型号钢螺钉 ,欲知每公斤送抵英国利物浦的成本加运费价格 .如蒙惠赐价单,激.Itwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.如惠本和价格表 ,尽 .WetoWetowetoatInweinof本公司公司购买此类货品,公司价廉,欲公司建合作关系.Welookforwardtohearingfromyoubyreturn.专此候复.Yoursfaithfully,NigelBrownPurchasingManager采购部经理======================================Usefulphrases实用短语wouldbeobligedifyouwouldgiveusaquotationper…如蒙惠赐上述报价单,不胜感激.wouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.如能惠寄样本和价格表,亦必感谢不尽.3.Wehaveconfidenceinthequalityofyourproducts.…闻悉贵公司货品质优价廉…==============================Notes段意解说theenquiryclearly,givingdetails.详细告知询价项目和细则anyadditionalrequests说明其它请求whyyouareapproachingthisparticularcompany.foraquickresponse要求尽早回复.====================================Alternativephrases替代用语WeareinterestedinbuyinglargequantitiesofsteelscrewsinallWewouldbeobligedifyouwouldgiveusaquotationperkilogramC&FLiverpool,England.(Wewouldliketopurchase…)(Wewouldbegratefulif…)Itwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.(Wewouldappreciateit…)Weusedtopurchasetheseproductsfromothersources.Wemaynowprefertobuyfromyourcompanybecauseweunderstandthatyouareabletosupplylargerquantitiesatmoreattractiveprices.Inaddition,wehaveconfidenceinthequalityofyourproducts.(Wepreviouslypurchased…)(…wearegiventounderstand…)(…morecompetitiveprices…)Welookforwardtohearingfromyoubyreturn.=======================================Comments评注isatItitto.此外,,.toanMrof2InwetotoProduction:SteelscrewsSpecifications:AspertheattachedPacking:Looseinboxesof5kgnetQuantity:100boxesPrice:AspertheattachedlistShipment:January/FebruaryPayment:Confirmed,irrevocableletterofpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.Underseparatecover,wehavesentyousamplesofvariousourcatalogueandpricelist.Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.Yourssincerely,KTChangSalesManager================================Replytoanenquiryforsteelscrews答复钢螺钉询价DearMrBrown,布朗先生,Thankyouforyourenquiryof2October1998.Inreply,wewouldliketomakethefollowingsoffer,subjecttoourfinalconfirmation:贵公司 1998年 10月 2日询价函收悉.如下报价需在本公司确认后,方可有效:Production:Steelscrews产品:钢螺钉Specifications:Aspertheattachedlist规格:依照附表Packing:Looseinboxesof5kgnet包装:净重 5公斤散装箱Quantity:100boxes数量:100箱Price:Aspertheattachedlist价格:依照附表Shipment:January/February1999装运:1999年 1月至 2月Payment:Confirmed,irrevocableletterofpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.付款:保况不可撤销即期信用证,需於装运前 230天开立Underseparatecover,wehavesentyousamplesofvariousourcatalogueandpricelist.另函附寄各型号样本、商品目录和价格表.Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.如题公司接受上述报价,请尽早落实定单为盼.Yourssincerely,KTChangSalesManager销售部经理================================Usefulphraseswouldliketomakethefollowingsoffer,subjecttoourfinalconfirmation如下报价需在本公司确认后,方可有效2.Underseparatecover,wehavesentyousamplesofvariousourcatalogueandpricelist.另函附寄各型号样本、商品目录和价格表.==================================Notes段意解说theenquiryidentifyingthereference确认来函和查询事宜.thedetailsoftheofferforabsoluteclarity.Definethemethodofpayment(letterofcredit)precisely.把各项要点详列成表.清楚注明付款规定.samplesandotherenclosurestobesentinaseparateparcel.告知有关附件和样本将另函寄奉.aspeedyreply敦促早日回复.==================================Alternativephrases替代用语Thankyouforyourenquiryof2October1995.Inreply,wewouldliketomakefollowingsoffer,subjecttoourfinalconfirmation:(Inreplytoyourenquiryof…)(Theofferisconditionalonourfinalconfirmation.)Production:SteelscrewsSpecifications:AspertheattachedlistPacking:Looseinboxesof5kgnetQuantity:100boxesPrice:AspertheattachedlistShipment:January/February1996Payment:Confirmed,irrevocableletterofpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.Underseparatecover,wehavesentyousamplesofvariousourcatalogueandpricelist.Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.(Ifourofferisacceptable…)=========================================Comments评注isofofisofanatoistoas报价确 ,表.然.需后确认方有效 .可本涨.可方法.aofustoa21Pleasesendusyourproformainvoiceintriplicatefor500oftheaboveproductassoonaspossiblesothatwecangetourclient’sconfirmation.Wewillhavetonoprobleminobtainingtheimportlicence.Assoonasthisisapproved,aletterofcreditwillbeopenedinyourfavour.Yoursfaithfully,TSKhayamImportManager===================================Askingforaproformainvoice索取形式发标DearSirs,执事先生:Oneofourclientshasaskedustoobtainaproformainvoiceforthefollowingproduct:本公司客户要求获得下列产品的形式发票LionBrandNailClippersModel21chromeplated.狮牌 21型镀铬指甲钳 2500打Pleasesendusyourproformainvoiceintriplicatefor500oftheaboveproductassoonaspossiblesothatwecangetourclient’sconfirmation.现请贵公司尽快寄送一式三份的形式发票给我们,以便取得该客户的确认.Wewillhavetonoprobleminobtainingtheimportlicence.Assoonasthisisapproved,aletterofcreditwillbeopenedinyourfavour.申请进口许可证并无困难.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.Yoursfaithfully,TSKhayamImportManager进口部经理===========================================Usefulphrases实用短语ofourclientshasaskedustoobtain…本公司客户要求获得…Wewillhavetonoprobleminobtainingtheimportlicence.申请进口许可证并无困难.Assoonasthisisapproved,aletterofcreditwillbeopenedinyourfavour.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.=====================================Notes段意解说therequestandidentifytheproduct告知请求和有关的产品.detailsoftheproposedorderandthereasonsforrequestingtheproformainvoice详细暂拟订单细节和请求发出形式发票anyotherdetailsandstatetheproposedmethodofpayment附加其他资料和列明暂拟的付款方法.==================================AlternativephrasesOneofourclientshasaskedustoobtainaproformainvoiceforthefollowingproduct:efrsskdso… )LionBrandNailClippersModel21chromeplated.Pleasesendusyourproformainvoiceintriplicatefor500oftheaboveproductassoonaspossiblesothatwecangetourclient’sconfirmation.(Pleasesendthreecopiesofyourproformainvoice… )Wewillhavetonoprobleminobtainingtheimportlicence.Assoonasthisisapproved,aletterofcreditwillbeopenedinyourfavour.(Wewillnotencounteranydifficultyin… )===========================================Comments评注AisaItisaofaanistoItgoInisaAisabyAis形式发票并非付款通知,而是卖主按正式程序报价,让潜在客户预算成本.这里述及的形式发票是为第三者索取的.’打’(12件)仍常用於商业贸易中,但’罗’(144件,即12打)刚较为少见.SendingaproformainvoiceDearMrKhayam,Inreplyto:yourrequest,dated14July1999,wehavemuchpleasureinsendingyouourproformainvoiceintriplicate.Foryourinformation,ouroffersusuallyremainopenforaboutaweek.Seeingthatournailclippersaresellingveryfast,wesuggestthatyouactonthequotationwithoutdelay.Welookforwardtohearingfromyou.Yourssincerely,MTLuiExportManager============================Sendingaproformainvoice寄送形式发票DearMrKhayam,哈亚姆先生,Inreplyto:yourrequest,dated14July1996,wehavemuchpleasureinsendingyouourproformainvoiceintriplicate.现应 1999年 7月 14日的要求,谨寄上形式发票一式三份.Foryourinformation,ouroffersusuallyremainopenforaboutaweek.Seeingthatournailclippersaresellingveryfast,wesuggestthatyouactonthequotationwithoutdelay.兹奉告本公司的报价一般有效期一周.另因本公司出品的指甲钳销路极佳,为免向隅,贵公司宜尽早回复.Welookforwardtohearingfromyou.烦请早日赐复Yourssincerely,MTLuiExportManager出口部经理=========================================Usefulphrases实用短语Wehavemuchpleasureinsendingyou…谨奉上…Ouroffersusuallyremainopenforaboutaweek本公司的报价一般有效期一周Wesuggestthatactonthequotationwithout贵公司宜尽早回复====================================Notes段意解说Identifytherequestandstatewhatactionaretaking.确认来函并告知采取的措施Encouragethepotentialcustomertoact敦促收信人尽早回复==========================================Alternativephrases替代用语Inreplyto:request,dated14July1999,wehavemuchpleasureinsendingourformainvoiceintriplicate.(Inanswertoyourrequestof…)(…weencloseour…)Forinformation,ouroffersusuallyremainopenforaboutaweek.Seeingthatournailclippersaresellingveryfast,wesuggestthatactonthequotationwithout(…ouroffersarenormallyfirmfor…)(Sincetheproductissellingpleaserespondassoonaspossible)Welookforwardtohearingfrom================================================Comments评注istoaAtitisaon本信先就来函作简复,.a23WeinwetotoWetoasatUs﹩ofAisIfasJSSalesManager=========================================Offeringasubstitute提供代用品报盘DearMrsStones,斯通太太,Thankfortelexenquiryof23Septemberconcerningcottonprint634.贵公司 9月 23日询问有关 634号印花棉布价格的电传已收到,多谢来函.Weappreciateeffortsinmarketingourproductsandconsequentlyweregretverymuchthatweareunabletosupplythedesiredgoodsduetodemand.本公司感谢你们热心推销我们的产品.但因有关产品需求殷切,未能满足公司要求,深感遗憾.Wewould,however,liketotakethisopportunitytooffer,withoutengagement,thefollowingmaterialasclosesubstitute.然而,本公司另有出产类似的织品.现报上虚盘如下:500piecescottonprint428atUs﹩permetreCIFNewYork,includingcommissionof2%482号印花棉布 500件,每米美元纽约到岸价,当中包括贵公司佣金2%Asampleisenclosedforreference.Iffindthesampleacceptable,pleasetelexusassoonaspossible.随函敬附样本供贵公司参考.若满意样本质量,请尽快电传复实.YourJSChowdrySalesManager销售部经理=========================================UsefulphrasesWeregretverymuchthatweareunabletosupplythedesiredgoodsduetodemand.但因有关产品需求殷切,未能满足公司要求,深感遗憾.Wewould,however,liketotakethisopportunitytooffer,withoutengagement,thefollowingmaterialasclosesubstitute.然而,本公司另有出产类似的织品.Asampleisenclosedforreference随函敬附样本供贵公司参考============================================Notes段意解说Identifythereferenceandgoods.确认来函,列明有关货品.Statethereasoncannotaccepttheorder解释未能满足收信人要求的原因Offerasubstitutewithdetailsoftheoffer提供代用品及列明有关详情.Encloserequiredbytheprospectivepurchasertomakeadecision.Urgeacceptance.附寄代用品样本,敦促回复.==================================AlternativephrasesThankfortelexenquiryof23Septemberconcerningcottonprint634.(Manythanksfor…)Weappreciateeffortsinmarketingourproductsandconsequentlyweregretverymuchthatweareunabletosupplythedesiredgoodsduetodemand.(Wearegratefulfor…)(…and,asaresult,weareverysorrythat…)(…thegoodsyourequiredbecauseofheavydemand)Wewould,however,liketotakethisopportunitytooffer,withoutengagement,thefollowingmaterialasclosesubstitute.500piecescottonprint428atUs﹩ permetreCIFNewYork,includingyourcommissionof2%Asampleisenclosedforreference.Iffindthesampleacceptable,pleasetelexusassoonaspossible.(Ifthesampleis…)================================================Comments评注istoanInaitisatoainantoanItanonisinof卖主未能接受来函要求 ,提供代用品争取订单是最好的主意 .收信人就是收取佣金的代理商,佣金已计算在货价内 .Weto12ofAsWeattoWe,,weasasusCCManager=========================================Inabilitytosupplygoods无法供货DearSirs,执事先生,Weto12of贵公司 8月 12日的电传已收到 ,现就有关黑色丝绸供货问题电复 .AsWeatto自去年以来,货品的求高.公司未能接单 ,无法贵公司要求价 .Weassure,however,thatweshallcontactassoonasfreshsuppliesbecomeavailable.Shouldcustomersrequireothersilks,pleaseletusknow.他日一旦有新货源,本公司定当立即与贵公司联络,若贵客户需要其他丝绸货品,亦请告知.Yoursfaithfully,CCHoManager=============================Usefulphrases实用短语Demandfor…hasbeenheavysince…上述货品的需求量极高Wearefullycommittedatthemoment本公司暂未能承接定单…Weshallcontactassoonasfreshsuppliesbecomeavailable他日一旦有新货源,本公司定当立即与贵公司联络Shouldcustomersrequireother…pleaseletusknow若贵客户需要其他丝绸货品,亦请告知.=====================================Notes段意解说Identifythereferenceandthegoods确认来函cannotsupplythegoods解释未能供货的原因Saythatwillkeeptheenquirybeforeuntilsuchtimeasthegoodsbecomeavailable,andthatwillcontacttheclientatthattime.Remindtheclientthatothergoodsareavailable.说明如有新货源将立即供给对方,并询问是否需要其他种类的丝绸.===========================================AlternativephrasesWerefertotelexof12Augustandoursoftodayregardingthesupplyofblacksilk.(Withreferenceto…)Asperhapsknow,demandfortheabovehasbeenheavysincelastWeareconsequentlyfullycommittedatthemomentandareunabletomaketheofferasrequested.(Youmayknowthat…)(Asaresult,weare…)(…wecannotmakeyouanoffer…)Weassure,however,thatweshallcontactassoonasfreshsuppliesbecomeavailable.Shouldcustomersrequireothersilks,pleaseletusknow.(Youcanbesurethat…)(Ifyourcusto9mers…)(…pleasecontactus.)============================================Comments评注本函简要解释未能供货的原因,承诺俟有新货源 ,必即时供给收信人,发信人亦试图促销其他产品.DeclininganDearSirs,Thankfororderno.488fortinplatesheetswhichwereceivedWeregretthat,owingtoashortageofstocksweareunabletofillorder.Moreover,ourmanufacturerscannotundertaketoentertainorderforfuturedeliveryowingtotheuncertainavailabilityofrawmaterials.Wewill,however,contactbytelexoncesupplyimproves.Inthemeantime,pleasefeelfreetosendusspecificenquiresforotherofmetalsheets.Youcanbeassureofourbestattentionatalltimes.YoursMargaretBrownManager====================================Declininganorder拒绝接受订货DearSirs,执事先生,Thankyouforyourorderno.488fortinplatesheetswhichwereceivedtoday.今天收到贵公司 458号镀锡薄板的定单.Weregretthat,owingtoashortageofstocksweareunabletofillyourorder.因为存货短缺,未能供应贵公司所需货品,特此致歉.Moreover,ourmanufacturerscannotundertaketoentertainorderforfuturedeliveryowingtotheuncertainavailabilityofrawmaterials.Wewill,however,contactbytelexoncesupplyimproves.此外,制造商尚未确定原料供应是否充足,所以不能接受其他定单.一旦供应情况改善,我们将电传通知贵公司.Inthemeantime,pleasefeelfreetosendusspecificenquiresforotherofmetalsheets.Youcanbeassureofourbestattentionatalltimes.若贵公司需要其他金属薄板型号的资料,我们乐意随时效劳.Yoursfaithfully,MargaretManager出口部经理==================================UsefulphrasesWeregretthat,owingtoashortageofstocksweareunabletofillorder.因为存货短缺,未能供应贵公司所需货品,特此致歉.Ourmanufacturerscannotundertaketoentertainorderforfuturedeliveryowingtotheuncertainavailabilityofrawmaterials.Wewill,however,contactbytelexoncesupplyimproves.制造商尚未确定原料供应是否充足,所以不能接受其他定单.Youcanbeassureofourbestattentionatalltimes.我们乐意随时效劳.===============================Notes段意解说Identifythereference确认有关事项fornotbeingabletoaccepttheorder,givingthereason.解释未能供货的原因,加以道歉Explainthefuturepositionandpromisetobeintouchlater.说明将来的情况,答允保持联络Trytoobtainordersforothergoods.争取其他订单=====================================AlternativephrasesThankyouforyourorderno.488fortinplatesheetswhichwereceivedtoday.Weregretthat,owingtoashortageofstocksweareunabletofillyourorder.(Becauseofshortage…)Moreover,ourmanufacturerscannotundertaketoentertainyourorderforfuturedeliveryowingtotheuncertainavailabilityofrawmaterials.Wewill,however,contactyoubytelexoncesupplyimproves.(…cannotpromisetoacceptyour…)(…becausethesupplyofrawmaterialsisuncertain…)(…whensupplyreturnstonormal.)Inthemeantime,pleasefeelfreetosendusyourspecificenquiresforothertypesofmetalsheets.Youcanbeassureofourbestattentionatalltimes.(Weshallattendtoyourenquiriespromptly===========================================Comments评注Itto说明状,货的未来供情况 ,货品.AWeexSStowewein,wetoaofWebeifofasweofIfwebeifofofbeYoursfaithfully,FionaGreenHeadBuyer======================================================Arepeatorder再次订货DearSirs,执事先生,WehavereceivedtheaboveshipmentexSSBlueSeasandarepleasedtoinformyouthatwefindthegoodsquitesatisfactory.本公司忆收到上述由蓝海号船载运的货品,其质量令人满意.Sincewebelievewecanselladditionalquantitiesinthismarket,wewishtoplacewithyouarepeatorderfor500ofthesamestyleand预计销量将会增加,现欲增订 500打相同式样的尺码的货品.Wewouldbegratefulifyoucouldarrangeearlyshipmentofthisrepeatorderasweareinurgentneedofthegoods.如蒙及早安排装运此批货品,以应燃眉之急,本公司将万分感激.Ifthegoodsarenotavailablefromstock,wewouldbegratefulifyoucouldadviseus,withfullparticularsofthespecifications,ofreplacementgoodswhichcanbeshippedfromstock.贵公司若无此存货,恳请建议可行的替代品及其资料Yoursfaithfully,FionaGreenHeadBuyer===========================================Usefulphrases实用短语Wefindthegoodsquitesatisfactory.其质量令人满意.Wewouldbegratefulifyoucouldarrangeearlyshipmentofthisrepeatorderasweareinurgentneedofthegoods.如蒙及早安排装运此批货品,以应燃眉之急,本公司将万分感激.Wewouldbegratefulifyoucouldadviseus,withfullparticularsofthespecifications,ofreplacementgoodswhichcanbeshippedfromstock.恳请建议可行的替代品及其资料============================================Notes段意解说IdentifytheorderandproductStatewhathashappened.确认有关货品,表示满意Givedetailsoftherepeatorder.提出要求增订的原因Urgepromptdelivery敦促尽早落实订单Askfordetailsofasubstituteifyouthinkthegoodsmaynotbeinstock如该货短缺,请求提供替代用品==============================================Alternativephrases替代用语WehavereceivedtheaboveshipmentexSSBlueSeasandarepleasedtoinformyouthatfindthegoodsquitesatisfactory.(TheaboveshipmenthasarrivedsafelybySSBlueSeasandwearepleasedtosaythatgoodsaresatisfied)Sincewebelievewecanselladditionalquantitiesinthismarket,wewishtoplacewithyourepeatorderfor500ofthesamestyleand(…sellmoreofthisproduct…)Wewouldbegratefulifcouldarrangeearlyshipmentofthisrepeatorderasweareinurgentneedofthegoods.(…asweneedthegoodsurgently…)Ifthegoodsarenotavailablefromstock,wewouldbegratefulifcouldadviseus,withfullparticularsofthespecifications,ofreplacementgoodswhichcanbeshippedfromstock.(…ifyouwouldtellus…)================================================Comments评注bebytheofAsa,doto收信人获得赞赏 ,定必从速回复发信人 ,并安排有关增订事宜 .(十aanMrof20istoon.IofameinsoIa======================================Thankacustomerforanorder感谢客户订货DearMrDakin,代金先生.of20谢谢 9月 20日第 号定单.今天我已亲自监督发送您自展展览室挑选的产品istoon.该产品随附有关文件经瑞士航空公司运送 .Iofa很荣幸与您会面 ,衷心希望是次定单能加强双方的关系 .meinsoIa下次到方前,烦请赐知,以能安排与本公司董事会共进午餐.Yourssincerely,Jean-PierreProstSalesManager销售部经理============================================Usefulphrasesmodelsyouselectedwentouttodayundermypersonalsupervison.今天我已亲自监督发送 您自展览室挑选的产品.hopethatthisorderrepresentsthebeginningofalongandprosperousrelationshiopbetweenourcompanies.衷心希望是次定单能加强双方的关系.=======================================Notesthereference指出有关的定单theshippingdate.交待装运其和运输方式themeansofdeliveryandmentiontheenclosure提及货口随附文件送上4&5Endwithafriendlymessage.建立友好关系=====================================Alternativephrases替代用语Thankyouforyourorderof20September.(Manythanksfor…)Themodelsselectedfromourshowroomwentouttodayundermypersonalsupervision.(Thegoodsyourchose…)ThepackageisbeingairfreightedtoonSwissair.Therelevantdocumentationenclosed.(Ienclosetherelevantdocuments.)Imeetingandhopethatthisorderrepresentsthebeginningofalongprosperousrelationshipbetweenourcompanies.Thetimevisitus,pleaseletmeknowinadvancesothatIcanarrangealunchwithourdirection.(Whenyouvisitusagain…)===================================Comments评注ofanitheof此信是要交代货物的装运情况 ,指出过程由销售部经理亲监督 .信中表现出殷勤好客的态度,借此促进双方的业务发展 .(十一toaIantoItWeaofWewe.aintousiftoWebetoForinformation,weareplanningarangeofclassicalEnglishdinnerserviceswhichshoulddowellintheNorthAmericanmarket.WewillkeepinformedonourprogressandlookforwardtohearingfromYoursPeterReeveExportManager========================================Sellingmoretoasteadycustomer向长期客户推销新产品DearSirs,采购部主管,Iencloseanillustratedsupplementtoourcatalogue.Itcoversthelatestdesignswhicharenowavailablefromstock.随函寄奉配有插图的商品目录附页,介绍最新设计的产品.Wearemostgratifiedthathave,forseveralaselectionofourproductsinmail-ordercatalogues.Theresultingsaleshavebeen贵公司的邮购目录多年来收录本公司产品,产品销售成绩理想,特此致以深切谢意.Webelievethatwewillfindournewdesignsmostattractive.Theyshouldgetaverygoodreceptioninmarket.最新设计的产品巧夺天工,定能吸引顾客选购.Oncehavehadtimetostudythesupplement,pleaseletusknowifwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoforcloserinspection.烦请参阅上述附页,若需查看样本,请赐复,本公司乐意效劳.Forinformation,weareplanningarangeofclassicalEnglishdinnerserviceswhichshoulddowellintheNorthAmericanmarket.本公司现正设计一系列款式古典的