电话咨询-情景对话

TicketService订票服务

TelephoneInquiry电话咨询——情景对话A:Hello!AirChinaBookingOffice.CanIhelpyou?P:Yes,please.I'dliketolearnsomeinformationabouttheflightfromBeijingtoSanya.A:Holdonforasecond,please.Letmechecktheavailability.Thereare3flightsflyingtoSanyaeveryday.It'sveryconvenientforyoutoflythere.P:Yes,Ithinkso.CouldyoutellmetheflightnumberonThursdayafternoon?Situation

1MissSmithisplanningatriptoSanya.Sheisnowenquiringfortheticketfarebytelephone.(P:passengerMrSmithA:Ticketagent)A:TheflightisCA1345thatdepartsat

2:35pmonThursdayafternoon.Willthisbeasingleticket?Andwillyoubetravelingfirstclassoreconomyclass?P:Howmuchistheeconomyclassfare?A:RMB1350forone-wayticket.P:It'salittleexpensive.A:Yes,thefareisalittlehigherthanusual,becauseitisnowthepeakseason.Wouldyouliketobuyaticketnow?P:Notnow.Mytravelplansarenotfinalized.Thankyoufortheinformation.A:Whenyouarereadytobookyourflight,pleaserememberAirChina.We’llbehappytoserveyou.Good-bye.1.I'dliketolearnsomeinformationabouttheflightfromBeijingtoSanya.我想了解一下从北京到三亚的航班信息。I'dliketo是固定句型，表示我想/愿意做某事informationabout关于某人/某事的信息，用介词aboutflight表示航班IneedsomeinformationaboutyourflighttoLodon.我想了解一下你们飞伦敦的航班信息。要点解析：2.Letmechecktheavailability.让我看看还有没有座位。availability:n.可用性；有效性；实用性available：adj.可获得的；可购得的；可找到的；有空的Seatsareavailable.还有座位。要点解析：3.Willthisbeasingleticket?这是单程票吗？singleticket:单程票single可以作为名词和形容词，表示单身，一个；单身的、一个的；所以singleticket就是单程票的意思。roundtripticket往返票Thereisalsoaroundtripdiscountwhichisdesignedtoattractpassengerstobuyaroundtripticket.要点解析：4.Willyoubetravelingfirstclassoreconomyclass?

你是选择头等舱还是经济舱？firstclass头等舱economyclass经济舱businessclass商务舱

Howmuchistheeconomyclassfare?经济舱的票价是多少？要点解析：6.Thefareisalittlehigherthanusual,becauseitisnowthepeakseason.thepeakseason旺季peakn,山峰；最高点，顶点thelowseason淡季Manyairlines,forinstance,

havehighseasonandlowseasonfares.Faresarehigherandserviceismorefrequentduringthesummerthanthewinter,thelowseasonwhentherearefewertourists.要点解析：ReferenceMaterials李瑛、战海林、孙卓夫编著，《民航地勤英语》，航空工业出版社，2020蒋焕新编著，《民航地勤服务英语》，科学出版社，2017林扬、程茜、余明洋、邓彦东编著，《民航乘务英语会话》（第四版），旅游