酒店前台接待用语

酒店前台接待日常用语第一部分问候WelcometohaiyattgardenHotel.I’m***,whatshouldIcallyou,please?欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？Goodmorning/afternoon/evening,Sir/Madame.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？Mynameis***,isthereanythingelseIcandoforyou,justletmeknow.我叫***，如果需要我为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。Part2HelpingtoCheck-in第二部分帮助入住PleasehaveaseatforawhileI’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。Wouldyoupleasegivemeyourpassportandcreditcard?,I’llreturnthemtoyourightawayafterthecheck-inprocedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。Howmanynightswillyoustaythistime?这次入住您会住多少天？Whichroomwouldyoulike,smokingroomornon-smokingroom?您是要吸烟房间还是不吸烟房间？Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,togetherorseparately?先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Hereareyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying第三部分居停期间提供服务RegularService常规服务Pleasewaitasecond.I’lltransferitforyou..请稍等一下。马上为你转接过去。Becausesopleasebecareful.今天外面在下雨，地面很滑走路时请多加小心。InternetService网络服务ThereisfreebroadbandInternetaccessineveryroom,connectorplugisonthedesk.写字台上有宽带插头，您可以随便使用。Thereisalittletroubleinthecomputerservicecenter,sotheInternetisdisconnectedtemporarily.Pleasewaitawhile,It'llberecoveredsoon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。Ok,I'llarrangeacomputerengineertohelpyou.好的，我马上安排电脑员上去帮您。AbouttheLaundry关于洗衣Thelaundrycollectedbetween8amto6pmwillbereturnedatmidnightonthesameday;whiletheonecollectedbetween6pmto8amwillbereturnedat2pmonthenextday.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。Forthelaundry,theregularserviceiswithin8hoursandtheexpressserviceiswithin5hours.普洗服务是八小时内送回，而快洗是5小时。Thereisastainonyourclothes,andwe'lltryourbesttogetridofit.However,Ican'tguaranteethatwecanremoveittotally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。---Couldyousendsomeoneupformylaundry,please?请派人到我房间取要洗的衣服，好吗？===Certainly,sir.Ourroomattendantwillbeupinaminute.好的，我们的服务员马上到。MedicalService医疗服务Youdon'tlookverywelltoday.Whatseemstobewrong?你看上去有些不舒服，还好吧？Ifeeldizzyandhaveasorethroatbesides,Icannotsleepwellrecently?我感到头晕，喉咙痛。还有，最近都睡不好。Don'tworry,Iwillarrangeadoctortolookafteryou.不要担心，我将立即安排医生照顾你。Anyothersymptoms?Likestomachache,coughing,ornausea?还有其他症状吗？比如胃痛、咳嗽或者恶心？Thedoctorsaidyouhavegottheflu.She'llprescribesomemedicineforyou.taketwotabletsatatime,threetimesaday.You'dbetterstayinbedforoneortwodays.医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。⑹---Aretheystrong?==Yes.Theymaymakeyoualittledrowsy.Bytheway,youshouldbesuretotakethemafteryoueat.---药性强吗？==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。Canyougivemesomemedicineforheartburn?你可以给点胃药给我吗？I’mafraidthedoctorcan’tgiveyoumedicineforthatunlessyoutellheraboutyourhistoryofstomachache?如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。Well,Idohavegastritisfortwoyears.恩，我确实有两年的胃病。Sinceyourbloodpressureishigherthannormal,couldyoutellthedoctorwhetheryouhavediabetes?你的血压偏高，请问你是否有糖尿病？Howistheacidinyourstomach?Istheacidfeelingverystrong?胃酸的强度怎么样？你是否感觉十分强烈？Areyoutakingothermedicineatpresent?Pleaseletusknowjustincaseofchemicalreaction..你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我们。Areyoufeelingbetternow,Sir?先生，你好些了吗？---Whathappenedtoyourleg,Sir?先生，你的腿怎么呢？==Itrippedandfellinthebathroom.我不小心在浴室摔倒了。---Pleasedon'tworry,I'llaskthedoctortogotoseeyourightaway.请不要担心，我马上叫医生过去。Part4Apologize第四部分道歉I'mverysorry.Therecouldhavebeenamistake,andIdoapologizeforthat.很抱歉。出了错误，我应当道歉。Iassureyouitwon'thappenagain.我保证此类事情不会在发生。Idoapologizeforinconvenienceonbehalfofourhotel.对您造成的不便，我谨代表酒店向您道歉。I'msorrytotellyouthatyourmedicinebottle(cosmeticbottle)wasbrokenbyaccident.Isincerelyapologizeforthat.非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶(化妆品瓶子)。I'msorrytohearthat.That'sunusual.I'lllookintothematteratonce.很抱歉，这很不寻常，我立刻去调查一下。I'mverysorry.Ihopeyou'renothurtPleaseforgiveme..对不起，你没事吧，请原谅我。IdeeplyapologizeMadam,wouldyoucaretosendthisdressfordry-cleaning?Nochargeofcourse.我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。I’mterriblysorryPleasedoacceptourapology.We’lldoourbest..请接受我们的道歉，我们会尽快想办法。I’msorryforthat.Iwillasktherepairmantofixitnow.真是抱歉，我马上安排人去修理。Part5TheDamage第五部分赔偿I’mafraidyou'llhavetopayforthedamage.恐怕您得赔偿损失。I’mafraidyouhavetopayforthebrokenchairaccordingtothehotelpolicy.根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。Theindemnityfortheburnedcarpetis100Yuan.损坏地毯的赔偿是人民币100元。I’msorrytoinformyouthatwehavetochargeyou100Yuanforthebloodstainsonyourbedlinen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费。Part6ExpressingAppreciation第六部分道谢Thankyouforyourkindunderstanding.谢谢您的理解。Iwouldliketothankyouforyourgreatsupportforourhotel.非常感谢您对我们酒店的大力支持