浙大远程教育14年春管理沟通在线作业

管理沟通在线作业单选题HTMLCONTROLForms.HTML:Hidden.11.口头演讲中的开场白应该：HTMLCONTROLForms.HTML:Option.1A告诉听众要干什么。HTMLCONTROLForms.HTML:Option.1B解释你为什么有资格来讲这个主题。HTMLCONTROLForms.HTML:Option.1C总结你在演讲中将说到的三到五点。HTMLCONTROLForms.HTML:Option.1D引起听众的兴趣并与他们建立关系。正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.12.小王非常有活力，善于说服人，但他的写作很差。如果他想要被提升到管理岗位，他应该：HTMLCONTROLForms.HTML:Option.1A雇一名优秀的秘书HTMLCONTROLForms.HTML:Option.1B提高他的技术技能HTMLCONTROLForms.HTML:Option.1C提高写作技能HTMLCONTROLForms.HTML:Option.1D在老板允许的范围内，尽可能多地进行口头演讲正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.13.你认为下列哪个句子是最有礼貌的？HTMLCONTROLForms.HTML:Option.1A周五之前把你的详细费用提交给我。HTMLCONTROLForms.HTML:Option.1B请在周五之前把你的详细费用提交给我。HTMLCONTROLForms.HTML:Option.1C所有的费用必须在周五之前提交来报销。HTMLCONTROLForms.HTML:Option.1D请问你能在周五前提交费用报告吗？正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.14.下面哪个是关于语言沟通的例子？HTMLCONTROLForms.HTML:Option.1A你按时到达，但为了约好的面试在面试官门口等30分钟HTMLCONTROLForms.HTML:Option.1B看一份报告HTMLCONTROLForms.HTML:Option.1C在电脑屏幕上看IBM的标志HTMLCONTROLForms.HTML:Option.1D看一套只有图片的说明书正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.15.了解沟通时的各种受众的特点，可以通过以下方法：HTMLCONTROLForms.HTML:Option.1A个体分析HTMLCONTROLForms.HTML:Option.1B整体分析HTMLCONTROLForms.HTML:Option.1C局部分析HTMLCONTROLForms.HTML:Option.1DA和B正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.16.下面哪种身体语言在所有的社会中都具有相同的意思？HTMLCONTROLForms.HTML:Option.1A微笑HTMLCONTROLForms.HTML:Option.1B拇指朝上HTMLCONTROLForms.HTML:Option.1C摇头表示“是”HTMLCONTROLForms.HTML:Option.1D以上都不是正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.17.下列哪种情况下使用技术术语是最可接受的？HTMLCONTROLForms.HTML:Option.1A销售信HTMLCONTROLForms.HTML:Option.1B建议书HTMLCONTROLForms.HTML:Option.1C求职信HTMLCONTROLForms.HTML:Option.1D给组织内其他部门同事的备忘录正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.18.你准备进行一次演讲，演讲的表现将决定你会得到晋升还是陷入麻烦。你非常紧张。这时，你会：HTMLCONTROLForms.HTML:Option.1A喝上一杯，仅一杯，以稍稍放松一下。HTMLCONTROLForms.HTML:Option.1B喝一杯可乐，使自己保持警醒。HTMLCONTROLForms.HTML:Option.1C告诉大家你很紧张。HTMLCONTROLForms.HTML:Option.1D告诉自己“已充分准备，非常自信”。正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.19.在演讲后的提问阶段，有人要求你解释一下你已经在演讲中解释过的一个内容，而且该内容在你发给听众的材料上也有。你会：HTMLCONTROLForms.HTML:Option.1A指出在材料中的位置。HTMLCONTROLForms.HTML:Option.1B指出在演讲中的哪个部分你已经提到过。HTMLCONTROLForms.HTML:Option.1C回答问题，并不指出你已经解释过。HTMLCONTROLForms.HTML:Option.1D不理这个问题，要求提下一个问题。正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.110.下列哪一项并不包含在合理定位原则中？HTMLCONTROLForms.HTML:Option.1A问题导向定位HTMLCONTROLForms.HTML:Option.1B责任导向定位HTMLCONTROLForms.HTML:Option.1C人员定位原则HTMLCONTROLForms.HTML:Option.1D事实导向定位正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.111.你进入一个新的销售区域，必须要给那些从未谋面的顾客写信。你应该使用哪种风格？HTMLCONTROLForms.HTML:Option.1A友好、事务性的HTMLCONTROLForms.HTML:Option.1B友好、幽默的HTMLCONTROLForms.HTML:Option.1C正式、事务性的HTMLCONTROLForms.HTML:Option.1D正式、热情的正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.112.下列哪个不是换位思考的原则？HTMLCONTROLForms.HTML:Option.1A总是使用“你”。HTMLCONTROLForms.HTML:Option.1B特别提到读者的要求。HTMLCONTROLForms.HTML:Option.1C不要谈论感觉，除非表示庆祝或同情。HTMLCONTROLForms.HTML:Option.1D使用被动语态和非个人的表达以避免直接指责。正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.113.当你有大量与你口头演讲的主题相关的信息时，你会：HTMLCONTROLForms.HTML:Option.1A选择三到五个不同的观点，然后把别的都去掉。HTMLCONTROLForms.HTML:Option.1B选择与某一观点相关的三到五点，然后其他的都去掉。HTMLCONTROLForms.HTML:Option.1C详细地包括所有信息。HTMLCONTROLForms.HTML:Option.1D简要地谈及每个方面，并为那些需要更多信息的人提供参考书目。正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.114.下面哪一种不是口头演讲中开场白所采用的模式？HTMLCONTROLForms.HTML:Option.1A惊人的陈述HTMLCONTROLForms.HTML:Option.1B叙述或轶事HTMLCONTROLForms.HTML:Option.1C综述HTMLCONTROLForms.HTML:Option.1D提问正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.115.笔头沟通的写作过程一般可以分为五个阶段：（1）起草文章；（2）组织观点；（3）修改文稿；（4）收集材料；（5）提炼材料。这五个阶段的合理顺序是：HTMLCONTROLForms.HTML:Option.1A2－1－4－5－3HTMLCONTROLForms.HTML:Option.1B1－4－3－5－2HTMLCONTROLForms.HTML:Option.1C4－2－5－1－3HTMLCONTROLForms.HTML:Option.1D5－4－1－2－3正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.116.以下哪种不属于正式沟通网络主要的小群体网络类型？HTMLCONTROLForms.HTML:Option.1A链式HTMLCONTROLForms.HTML:Option.1B葡萄藤式HTMLCONTROLForms.HTML:Option.1C轮式HTMLCONTROLForms.HTML:Option.1D全通道式正确答案:BHTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.117.根据约哈里窗，个体可以通过以下哪些方法来有效地减少人际沟通中的知觉偏差？HTMLCONTROLForms.HTML:Option.1A反馈和他人告知HTMLCONTROLForms.HTML:Option.1B理解和他人告知HTMLCONTROLForms.HTML:Option.1C反馈和自我透露HTMLCONTROLForms.HTML:Option.1D理解和自我透露正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.118.下列哪一项并不是造成倾听失误的原因？HTMLCONTROLForms.HTML:Option.1A粗心大意HTMLCONTROLForms.HTML:Option.1B耳聋HTMLCONTROLForms.HTML:Option.1C误解HTMLCONTROLForms.HTML:Option.1D译码正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.119.下列哪个例子没有说明沟通如何成为关注质量和顾客需求的中心？HTMLCONTROLForms.HTML:Option.1A对新员工进行有关公司政策的培训。HTMLCONTROLForms.HTML:Option.1B自由讨论，想出更高效的方法来做事。HTMLCONTROLForms.HTML:Option.1C倾听顾客所说的话。HTMLCONTROLForms.HTML:Option.1D在整个公司传播创新者的好想法。正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.120.当有人在抱怨一个问题时，比较好的是很快提出一个解决方案的建议吗？HTMLCONTROLForms.HTML:Option.1A是的，因为迅速建议表明你思维敏捷。HTMLCONTROLForms.HTML:Option.1B是的，因为提供解决方案表明你关心别人。HTMLCONTROLForms.HTML:Option.1C不是，因为其他人可能没想要听到解决方案。HTMLCONTROLForms.HTML:Option.1D不是，因为其他人需要的是行动，而不是说说而已。正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.121.在下列哪种情况下，你应该间接地进入主题？HTMLCONTROLForms.HTML:Option.1A读者对该信息感兴趣。HTMLCONTROLForms.HTML:Option.1B你必须要说服一个很难对付的读者。HTMLCONTROLForms.HTML:Option.1C你有好消息告诉读者。HTMLCONTROLForms.HTML:Option.1D该信息很复杂。正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.122.“我们很高兴地通知您已获得一张白金信用卡。”请问，这句话运用了换位思考吗？HTMLCONTROLForms.HTML:Option.1A是的，因为是积极肯定的。HTMLCONTROLForms.HTML:Option.1B是的，因为包含了读者利益。HTMLCONTROLForms.HTML:Option.1C没有，因为句子没有以“你”开头。HTMLCONTROLForms.HTML:Option.1D没有，因为读者并不关心作者的感情。正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.123.下面哪一种不是企业家必须处理的沟通？HTMLCONTROLForms.HTML:Option.1A招聘人员HTMLCONTROLForms.HTML:Option.1B处理客户抱怨HTMLCONTROLForms.HTML:Option.1C激励员工HTMLCONTROLForms.HTML:Option.1D为产品的成败承担责任正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.124.当你和日本人打交道时，对日本人来说，一群人中谁看上去最有权威？HTMLCONTROLForms.HTML:Option.1A年长者HTMLCONTROLForms.HTML:Option.1B最重的人HTMLCONTROLForms.HTML:Option.1C最高的人HTMLCONTROLForms.HTML:Option.1D最矮的人正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.125.下面哪一个不是正确性问题？HTMLCONTROLForms.HTML:Option.1A法律用语HTMLCONTROLForms.HTML:Option.1B错别字HTMLCONTROLForms.HTML:Option.1C语法错误HTMLCONTROLForms.HTML:Option.1D错误的价格正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.126.下列哪一项不能作为优秀的商务写作的标准？HTMLCONTROLForms.HTML:Option.1A展示了作者及其组织的良好形象。HTMLCONTROLForms.HTML:Option.1B只有一个目的。HTMLCONTROLForms.HTML:Option.1C读者能阅读、理解信息并很快地作出相应行动。HTMLCONTROLForms.HTML:Option.1D所有读者的问题都做了回答。正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.127.小唐有一个新的招聘计划，她确信肯定能极大提高公司的员工保持率，但管理层肯定需要再讨论。因此，首先她需要获得每一位参与管理的股东的同意。小唐明白她必须阐述大量的证据来取得他们的同意。请问，下列哪种渠道更有可能使她陈述所有的信息？HTMLCONTROLForms.HTML:Option.1A给每一位股东打一个私人电话。HTMLCONTROLForms.HTML:Option.1B给每一位股东写一份简短的电子邮件。HTMLCONTROLForms.HTML:Option.1C作为股东每月例会的议程中的一项。HTMLCONTROLForms.HTML:Option.1D写一份书面建议书。正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.128.下列哪位受众会得到内部文档？HTMLCONTROLForms.HTML:Option.1A你最好的顾客HTMLCONTROLForms.HTML:Option.1B人力资源主管HTMLCONTROLForms.HTML:Option.1C你希望录用的求职者HTMLCONTROLForms.HTML:Option.1D对你公司账目进行审计的会计师正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.129.下列哪种不属于倾听者的障碍？HTMLCONTROLForms.HTML:Option.1A用心不专HTMLCONTROLForms.HTML:Option.1B急于发言HTMLCONTROLForms.HTML:Option.1C排斥异议HTMLCONTROLForms.HTML:Option.1D吵闹声正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.130.当你想要顾客买你的产品时，可采取下列哪种沟通形式？HTMLCONTROLForms.HTML:Option.1A参与HTMLCONTROLForms.HTML:Option.1B征询HTMLCONTROLForms.HTML:Option.1C告知HTMLCONTROLForms.HTML:Option.1D说服正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.131.下列哪个不是人们特别采用书面形式的原因？HTMLCONTROLForms.HTML:Option.1A为了使公司内所有人都能看到。HTMLCONTROLForms.HTML:Option.1B为了传递复杂的数据信息。HTMLCONTROLForms.HTML:Option.1C为了有记录。HTMLCONTROLForms.HTML:Option.1D为了促进群体进行决策。正确答案:DHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.132.下列哪一项不属于内部沟通环境中的主要障碍？HTMLCONTROLForms.HTML:Option.1A主观障碍HTMLCONTROLForms.HTML:Option.1B客观障碍HTMLCONTROLForms.HTML:Option.1C倾听障碍HTMLCONTROLForms.HTML:Option.1D沟通方式障碍正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.133.对于倾听环境的障碍分析，下列哪一项不是考虑的因素？HTMLCONTROLForms.HTML:Option.1A安逸性HTMLCONTROLForms.HTML:Option.1B封闭性HTMLCONTROLForms.HTML:Option.1C氛围HTMLCONTROLForms.HTML:Option.1D对应关系正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.134.在演讲后回答问题时，下列哪种是最好的建议？HTMLCONTROLForms.HTML:Option.1A点头表明你听懂了所提的每个问题。HTMLCONTROLForms.HTML:Option.1B如果有人提了一个你已经解释过的问题，那就温和地说你没有时间重复这些内容，然后继续下一个问题。HTMLCONTROLForms.HTML:Option.1C把你的回答与你在演讲中所提的内容联系起来。HTMLCONTROLForms.HTML:Option.1D当有人提到特别切题的问题时，回答说“这个问题很好”，以鼓励大家仔细考虑他们的问题。正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.135.当你要求下属执行一项常规任务时，可采取下列哪种沟通形式？HTMLCONTROLForms.HTML:Option.1A说服HTMLCONTROLForms.HTML:Option.1B征询HTMLCONTROLForms.HTML:Option.1C告知HTMLCONTROLForms.HTML:Option.1D参与正确答案:CHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.136.下列哪项不是演讲的目的？HTMLCONTROLForms.HTML:Option.1A了解听众HTMLCONTROLForms.HTML:Option.1B说服听众HTMLCONTROLForms.HTML:Option.1C激励听众HTMLCONTROLForms.HTML:Option.1D娱乐听众正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.137.书面信息的组织取决于：HTMLCONTROLForms.HTML:Option.1A信息的长度和复杂性。HTMLCONTROLForms.HTML:Option.1B你的读者、目的和情形。HTMLCONTROLForms.HTML:Option.1C是否必须传递很多数字或非数字的数据。HTMLCONTROLForms.HTML:Option.1D是内部文件还是外部文件。正确答案:BHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.138.下列哪种策略不会节省读者的时间？HTMLCONTROLForms.HTML:Option.1A只给出主要要点并要求读者打电话来获取详细信息。HTMLCONTROLForms.HTML:Option.1B使用列表和标题。HTMLCONTROLForms.HTML:Option.1C有逻辑性地组织信息。HTMLCONTROLForms.HTML:Option.1D仔细校正，去除机械性错误。正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.139.下面哪一种不属于表里不一致的情形？HTMLCONTROLForms.HTML:Option.1A表达的观点与问题的不一致HTMLCONTROLForms.HTML:Option.1B处事态度与意识到的态度之间不一致HTMLCONTROLForms.HTML:Option.1C个人感觉与表达意见的不一致HTMLCONTROLForms.HTML:Option.1D表达内容与举止、口气的不一致正确答案:AHTMLCONTROLForms.HTML:Hidden.1单选题HTMLCONTROLForms.HTML:Hidden.140.以下哪一项不是对演讲的语言表达的基本要求？HTMLCONTROLForms.HTML:Option.1A使用正式的书面语HTMLCONTROLForms.HTML:Option.1B通俗易懂HTMLCONTROLForms.HTML:Option.1C生动感人HTMLCONTROLForms.HTML:Option.1D准确朴实。正确答案:AHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.141.沟通目标可以分为以下几个层次：HTMLCONTROLForms.HTML:Checkbox.1A总体目标HTMLCONTROLForms.HTML:Checkbox.1B根本目标HTMLCONTROLForms.HTML:Checkbox.1C问题目标HTMLCONTROLForms.HTML:Checkbox.1D行动目标HTMLCONTROLForms.HTML:Checkbox.1E沟通目标正确答案:ADEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.142.提升自我沟通技能的“三阶段”包括：HTMLCONTROLForms.HTML:Checkbox.1A了解自我HTMLCONTROLForms.HTML:Checkbox.1B认识自我HTMLCONTROLForms.HTML:Checkbox.1C提升自我HTMLCONTROLForms.HTML:Checkbox.1D反省自我HTMLCONTROLForms.HTML:Checkbox.1E超越自我正确答案:BCEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.143.口头沟通的特点有：HTMLCONTROLForms.HTML:Checkbox.1A信息简单HTMLCONTROLForms.HTML:Checkbox.1B快速传递HTMLCONTROLForms.HTML:Checkbox.1C耗费时间长HTMLCONTROLForms.HTML:Checkbox.1D即时反馈HTMLCONTROLForms.HTML:Checkbox.1E不真实正确答案:BDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.144.笔头沟通的基本原则可以概括为4C原则，即：HTMLCONTROLForms.HTML:Checkbox.1A正确（Correct）HTMLCONTROLForms.HTML:Checkbox.1B清晰（Clear）HTMLCONTROLForms.HTML:Checkbox.1C综合（Comprehensive）HTMLCONTROLForms.HTML:Checkbox.1D完整（Complete）HTMLCONTROLForms.HTML:Checkbox.1E简洁（Concise）正确答案:ABDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.145.建设性沟通的基本原则包括：HTMLCONTROLForms.HTML:Checkbox.1A信息组织原则HTMLCONTROLForms.HTML:Checkbox.1B合理定位原则HTMLCONTROLForms.HTML:Checkbox.1C尊重他人原则HTMLCONTROLForms.HTML:Checkbox.1D建立关系原则HTMLCONTROLForms.HTML:Checkbox.1E双赢原则正确答案:ABCHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.146.对待批评可以采用建设性或尽量贴近对方关心内容的回应方法，包括：HTMLCONTROLForms.HTML:Checkbox.1A诠释HTMLCONTROLForms.HTML:Checkbox.1B情感HTMLCONTROLForms.HTML:Checkbox.1C推理HTMLCONTROLForms.HTML:Checkbox.1D神入HTMLCONTROLForms.HTML:Checkbox.1E逐步趋同正确答案:ABCEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.147.演讲时分析听众的心理特点，主要有以下几方面：HTMLCONTROLForms.HTML:Checkbox.1A信息接受的选择性HTMLCONTROLForms.HTML:Checkbox.1B独立意识与从众心理的矛盾统一HTMLCONTROLForms.HTML:Checkbox.1C看热闹的心理HTMLCONTROLForms.HTML:Checkbox.1D“名片”效应与“自己人”效应HTMLCONTROLForms.HTML:Checkbox.1E首因效应和近因效应正确答案:ABDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.148.沟通者的可信度会受到以下因素的影响：HTMLCONTROLForms.HTML:Checkbox.1A沟通者的身份地位HTMLCONTROLForms.HTML:Checkbox.1B良好意愿HTMLCONTROLForms.HTML:Checkbox.1C专业知识HTMLCONTROLForms.HTML:Checkbox.1D外表形象HTMLCONTROLForms.HTML:Checkbox.1E共同价值正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.149.克服演讲中怯场的技巧有：HTMLCONTROLForms.HTML:Checkbox.1A充分准备HTMLCONTROLForms.HTML:Checkbox.1B充分自信HTMLCONTROLForms.HTML:Checkbox.1C选择熟悉的题目HTMLCONTROLForms.HTML:Checkbox.1D熟悉讲稿HTMLCONTROLForms.HTML:Checkbox.1E深呼吸正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.150.在会议的讨论主题阶段，会议主席应注意以下方面：HTMLCONTROLForms.HTML:Checkbox.1A营造气氛HTMLCONTROLForms.HTML:Checkbox.1B组织讨论HTMLCONTROLForms.HTML:Checkbox.1C提问HTMLCONTROLForms.HTML:Checkbox.1D协调不同意见HTMLCONTROLForms.HTML:Checkbox.1E总结正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.151.进行沟通时，受众的范畴主要包括：HTMLCONTROLForms.HTML:Checkbox.1A最初对象HTMLCONTROLForms.HTML:Checkbox.1B守门人HTMLCONTROLForms.HTML:Checkbox.1C主要受众HTMLCONTROLForms.HTML:Checkbox.1D次要受众HTMLCONTROLForms.HTML:Checkbox.1E意见领袖HTMLCONTROLForms.HTML:Checkbox.1F关键决策者正确答案:ABCDEFHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.152.团队根据存在的目的和拥有自主权的大小，可分成以下几种类型：HTMLCONTROLForms.HTML:Checkbox.1A问题解决型团队HTMLCONTROLForms.HTML:Checkbox.1B自我管理型团队HTMLCONTROLForms.HTML:Checkbox.1C职能型团队HTMLCONTROLForms.HTML:Checkbox.1D多功能型团队HTMLCONTROLForms.HTML:Checkbox.1E自主型团队正确答案:ABDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.153.书面沟通的特点有：HTMLCONTROLForms.HTML:Checkbox.1A逻辑性强HTMLCONTROLForms.HTML:Checkbox.1B内容易于复制、传播HTMLCONTROLForms.HTML:Checkbox.1C反馈不及时HTMLCONTROLForms.HTML:Checkbox.1D耗费时间长HTMLCONTROLForms.HTML:Checkbox.1E内容真实正确答案:ABCDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.154.分析沟通对象的特点时，主要回答以下问题：HTMLCONTROLForms.HTML:Checkbox.1A他们是谁？HTMLCONTROLForms.HTML:Checkbox.1B他们了解什么？HTMLCONTROLForms.HTML:Checkbox.1C他们需要什么？HTMLCONTROLForms.HTML:Checkbox.1D如何激发他们？HTMLCONTROLForms.HTML:Checkbox.1E他们感觉如何？正确答案:ABDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.155.倾听中对不同身体语言的“沉默”，有不同的理解，主要有：HTMLCONTROLForms.HTML:Checkbox.1A不理解HTMLCONTROLForms.HTML:Checkbox.1B不感兴趣HTMLCONTROLForms.HTML:Checkbox.1C没听到HTMLCONTROLForms.HTML:Checkbox.1D支持和信任HTMLCONTROLForms.HTML:Checkbox.1E受到讲话人的打动正确答案:BDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.156.写作时修改文稿可以通过以下步骤来进行：HTMLCONTROLForms.HTML:Checkbox.1A宏观HTMLCONTROLForms.HTML:Checkbox.1B微观HTMLCONTROLForms.HTML:Checkbox.1C策略HTMLCONTROLForms.HTML:Checkbox.1D主题HTMLCONTROLForms.HTML:Checkbox.1E正确性正确答案:ABCEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.157.会议开始阶段，在介绍时，可以有以下介绍方法：HTMLCONTROLForms.HTML:Checkbox.1A自我介绍HTMLCONTROLForms.HTML:Checkbox.1B互相介绍HTMLCONTROLForms.HTML:Checkbox.1C主席介绍HTMLCONTROLForms.HTML:Checkbox.1D名片介绍正确答案:ABCDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.158.内部环境分析时，来自沟通联络方式的障碍可以有：HTMLCONTROLForms.HTML:Checkbox.1A上下级关系HTMLCONTROLForms.HTML:Checkbox.1B沟通方式选择不当HTMLCONTROLForms.HTML:Checkbox.1C语言系统所造成的障碍HTMLCONTROLForms.HTML:Checkbox.1D组织文化正确答案:BCHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.159.倾听对管理者和沟通非常重要，倾听的重要性在于：HTMLCONTROLForms.HTML:Checkbox.1A获取重要的信息HTMLCONTROLForms.HTML:Checkbox.1B掩盖自身弱点HTMLCONTROLForms.HTML:Checkbox.1C激发对方谈话欲HTMLCONTROLForms.HTML:Checkbox.1D发现说服对方的关键HTMLCONTROLForms.HTML:Checkbox.1E使你获得友谊和信任正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.160.尊重他人原则要求在沟通过程中，需要做到：HTMLCONTROLForms.HTML:Checkbox.1A自我介绍HTMLCONTROLForms.HTML:Checkbox.1B表里一致HTMLCONTROLForms.HTML:Checkbox.1C认同对方HTMLCONTROLForms.HTML:Checkbox.1D双向沟通正确答案:BCDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.161.倾听的方式主要有：HTMLCONTROLForms.HTML:Checkbox.1A用一只耳朵去听HTMLCONTROLForms.HTML:Checkbox.1B表情呆滞地听HTMLCONTROLForms.HTML:Checkbox.1C感谢式倾听HTMLCONTROLForms.HTML:Checkbox.1D用心听HTMLCONTROLForms.HTML:Checkbox.1E积极倾听正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.162.危机沟通中的“雄鹰”政策应遵循以下主要原则：HTMLCONTROLForms.HTML:Checkbox.1A未雨绸缪原则HTMLCONTROLForms.HTML:Checkbox.1B快速反应原则HTMLCONTROLForms.HTML:Checkbox.1C真诚坦率原则HTMLCONTROLForms.HTML:Checkbox.1D人道主义原则HTMLCONTROLForms.HTML:Checkbox.1E维护信誉原则正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.163.倾听中的提问应掌握一些的必要技巧，主要有：HTMLCONTROLForms.HTML:Checkbox.1A理解HTMLCONTROLForms.HTML:Checkbox.1B把握提问的时机HTMLCONTROLForms.HTML:Checkbox.1C掌握提问内容HTMLCONTROLForms.HTML:Checkbox.1D注意提问的速度HTMLCONTROLForms.HTML:Checkbox.1E记住不想要答案就不要提问正确答案:ABCDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.164.在需要进行评价时应注意以下原则：HTMLCONTROLForms.HTML:Checkbox.1A以已建立的规则为基础HTMLCONTROLForms.HTML:Checkbox.1B与自己的判断做比较HTMLCONTROLForms.HTML:Checkbox.1C以可能的结果为基础HTMLCONTROLForms.HTML:Checkbox.1D与同一人先前的行为做比较HTMLCONTROLForms.HTML:Checkbox.1E避免引起对方的不信任和激起防卫心理正确答案:ACDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.165.根据管理沟通的要素分析，管理沟通的策略框架包括：HTMLCONTROLForms.HTML:Checkbox.1A客体策略HTMLCONTROLForms.HTML:Checkbox.1B主体策略HTMLCONTROLForms.HTML:Checkbox.1C信息策略HTMLCONTROLForms.HTML:Checkbox.1D渠道选择策略HTMLCONTROLForms.HTML:Checkbox.1E文化背景策略正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.166.约哈里窗认为，个体的信息可以分为：HTMLCONTROLForms.HTML:Checkbox.1A思想的自我HTMLCONTROLForms.HTML:Checkbox.1B公开的自我HTMLCONTROLForms.HTML:Checkbox.1C隐蔽的自我HTMLCONTROLForms.HTML:Checkbox.1D盲目的自我HTMLCONTROLForms.HTML:Checkbox.1E未发现的自我正确答案:BCDEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.167.信息组织原则要求信息：HTMLCONTROLForms.HTML:Checkbox.1A全面对称HTMLCONTROLForms.HTML:Checkbox.1B简明清晰HTMLCONTROLForms.HTML:Checkbox.1C注重礼节HTMLCONTROLForms.HTML:Checkbox.1D有理有据HTMLCONTROLForms.HTML:Checkbox.1E具体生动正确答案:ABCEHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.168.变革沟通中可以运用的策略有：HTMLCONTROLForms.HTML:Checkbox.1A明确公司的目标，以及对员工的具体影响。HTMLCONTROLForms.HTML:Checkbox.1B明确从变革中获得的具体成果。HTMLCONTROLForms.HTML:Checkbox.1C善用不同沟通途径。HTMLCONTROLForms.HTML:Checkbox.1D采用强制手段要求员工服从。HTMLCONTROLForms.HTML:Checkbox.1E给予员工反馈的机会。正确答案:ABCEHTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.169.管理者演讲的目的主要是：HTMLCONTROLForms.HTML:Checkbox.1A说明情况HTMLCONTROLForms.HTML:Checkbox.1B说服听众HTMLCONTROLForms.HTML:Checkbox.1C娱乐听众HTMLCONTROLForms.HTML:Checkbox.1D激励听众正确答案:ABDHTMLCONTROLForms.HTML:Hidden.1多选题HTMLCONTROLForms.HTML:Hidden.170.积极倾听的技巧主要有：HTMLCONTROLForms.HTML:Checkbox.1A解释HTMLCONTROLForms.HTML:Checkbox.1B反射感觉HTMLCONTROLForms.HTML:Checkbox.1C反馈意思HTMLCONTROLForms.HTML:Checkbox.1D综合处理HTMLCONTROLForms.HTML:Checkbox.1E大胆设想正确答案:ABCDEHTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.171.根据换位思考的原则，在写作中，除了用换位思考的方式来写每一个句子外，还应把好消息放在最前面并避免使用术语。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.172.在倾听当中不能运用沉默，因为会大大降低倾听的有效性。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.173.在国际商务信函中，月份应放在日期前。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.174.问题导向定位即坚持对事不对人的原则。问题导向指沟通关注的是问题本身，关注如何处理和解决好问题。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.175.文稿起草后应立即进行修改，不然会遗忘。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.176.听众越多，你需要越注意发音清晰，也就是说，必须发清楚每一个词的音。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.177.随着你在组织中不断晋升，技术能力通常变得越来越不重要，而更多的综合能力，如写和说的能力，将决定你发展的前景。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.178.感谢式倾听就是一边听一边说“谢谢”。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.179.口头陈述中的信息要特别比书面汇报中的信息复杂，尤其在交互式的陈述中。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.180.写简历时，为了体现出你的知识丰富和技能优秀，应该把你所有的经历都列举在简历中。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.181.建设性沟通的本质是换位思考。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.182.简历主要有两种类型：知识型简历和技能型简历。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.183.在描述性沟通过程中，可以关注自己和他人的行为及反应。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.184.克服倾听者障碍可以主要从以下两方面来进行：避免噪音；克服误解障碍。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.185.在技能式简历中，关于每个职位的工作职责和工作成就等细节应该放在“工作经历”中。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.186.积极倾听需要身体语言与讲话者身体语言的配合。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.187.在21世纪，随着程序变得更加自动化，工作越来越依赖于命令而不是说服。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.188.约哈里窗是一种重要的进行自我认知、纠正认知偏差的工具。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.189.不管你去面试的职位是什么类型，你都必须穿西装去参加面试。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.190.确定演讲的标题时，要新奇醒目，可以选择一些深奥的题目引起听众的兴趣。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.191.在会议中，对于一部分能言善辩的人在滔滔不绝地谈天说地，这时候会议主持人不应该打断他们的话题，应该尽可能让他们在会议上尽情发表他们的意见。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.192.群体中出现冲突表明群体成员之间差异太大而不能一起协同工作。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.193.根据信息载体的异同，沟通可以分为语言沟通和非语言沟通。语言沟通可细分为口头沟通和书面沟通两种形式。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.194.认同性原则是指在沟通过程中，使对方感到自己被认识、被承认。认同性的表现形态有尊重对方、灵活开放和双向沟通。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.195.责任导向定位即坚持个人负责原则，对事件结果承担个人责任。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.196.在正式的报告中没有必要去解释技术用语，因为一般的听众都知道这些词的意思。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.197.为了吸引听众的注意力，在口头陈述中必须比书面格式使用更多样化的词汇，并减少重复。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.198.对一个大学毕业生来说，可以写一份3页的简历，尤其是他/她在学校的各种活动中特别活跃时。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.199.好的写作者总是保持一贯的风格，不管其读者是谁。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.1100.“像谈话一样写作”可以作为写初稿时的规则，但必须要编辑成比较好的书面格式。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:对HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidden.1101.团队的构成要素有“5P”：目标(Purpose)；人(People)；地位(Position)；权限(Power)；计划(Plan)。HTMLCONTROLForms.HTML:Option.1正确HTMLCONTROLForms.HTML:Option.1错误正确答案:错HTMLCONTROLForms.HTML:Hidden.1判断题HTMLCONTROLForms.HTML:Hidde