埃维诺中国知识管理简介

May,2012AvanadeGreaterChina

KnowledgeManagement

IntroductionGeneralforChinaAvanadeprovidesbusinesstechnology

servicesthatconnectinsight,innovation

andexpertiseinMicrosoft®technologies

tohelpcustomersrealizeresults.

3OurcustomersCurrentlyservemorethan100

customersastrustedadvisorRealize97%satisfiedcustomersOurservicesResultsforcustomersinallindustriesBackedbyAccentureandMicrosoft4AvanadeChinaFastFactsAboutUs50+consultantprofessionals200+CDCprofessionalsRevenuegrowth267%inFY2011Numberofemployeegrowth520%AvanadeCDCemployeegrowth560%AvanadeGreatChinaAccenture/AvanadeChinaDeliveryCenterDaLian:Buildin20002000+engineersEnglish,Japan,KoreaspeakingIT&BPOShanghai:Buildin20031300+engineers20+languagespeakingIT&BPOGuangzhou:Buildin2006340+engineersEnglish,CantonesespeakingIT&BPO67Uniqueconnections

Integrated,innovativesolutionsthatrealizeresults

IndustryandbusinessacumenIndustry,cross-industrysolutionsHorizontalsolutionacceleratorsSpecializationonthe

MicrosoftplatformEngineeredassets

andarchitecturesIndustry,cross-industry

solutionsComprehensive

enterpriseplatformSuperiorprice,performanceCommitmenttoresearch

anddevelopmentCombiningtechnicalinnovationwithbusinessexpertisetorealizecustomerresults

BusinessPrioritiesVirtualizationCollaborationGreenITSaaS&CloudComputingSocialComputingMobilityOptimizedUserExperiencesInnovative

SolutionsandAssetsInsightandExperienceAvanadePeopleRepeatableDeliveryServiceDifferentiationFocusEngineeringGlobalDeliveryNetworkCRMERPBIInformationTechnologyImprovesales,service,

customerloyaltyImprovePerformance,

ReduceCostsImproveemployeeproductivityResults8OurCollaborationOfferingsandServicesSharepointStandardSearchFASTforSharePointSearchWorkflow&Collab.AppsDevelopmentHumanWorkflow,BPM,BackendIntegrationtoSAPCollaborationStrategyWorkshopsNewWayofWorkRoadmapdevelopmentSharePointOnlineCloud-based,pay-per-user-,per-monthSharePointenvironmentEnterpriseSearchSolutionsCapabilitiesEDRMEnterpriseDocument&RecordsManagementsystemusingSPcorefunctionalityInternetsitesE2EService

ManagementGovernanceIntranet/Extranet

PortalSocialComputingExpertSourceSharePointMigrationsUpgrade2003and2007environmentsto2010and/orSharePointOnlineCollaborationAnalyticsMeasureupCollaboration

InvestmentsSharePointDevelopment

WebPartLibrary&Collab.Apps3rdPartyor

w/PartnersMobility&XD

SPusabilityoptimization+ACESetofstandardreportsandscorecardsthatcan

becustomizedSupportsenterpriseanddepartmentalreportingCollaboration

AnalyticsKnowledgeManagementPointOfViewFromAvanadeCommonNeedsintheMarketplaceNeedtoInnovateNeedtoExecuteEfficientlyNeedtoEmpowerNeedtoCollaborate

76%ofCEOsindicatedthatcollaborationisimportanttoinnovationandtopsourcefornewideasTothriveinthisenvironment

companiesmust:IntegratecommunitiesintotheproductdevelopmentprocessQuicklyexecuteinnovativeideasCEOs:SourcesforideasandinnovationProjectbasedenvironmentswithmoredispersedteamsMulti-modesofcommunicatingandworkingdrivetherequirementstostructureworkactivitiesandshareinformationProvidingthebusinessthecapabilitytoexecutetheirday-to-dayactivitiesbydrivingdowncostsandincreasingefficienciesWorkisincreasinglymorecomplex-M&A,globalcompanies,remoteworkers,offshoring,organizationchanges–leadingtomoreinteractionswithunknownpeopleOrganizationsexperiencingtheseconditionsmustfindwaystotranscendtraditionalboundaries,connectemployeesandhelpformhighperformingteamsMaturingworkforceeffectingcriticalareasoftheglobalworkingpopulationToaddressthelossofcriticalknowledgeorganizationsmustharnessknowledgecapitalandeducatenewworkforceswithunprecedentedscaleAttractandretain

newworkforce(GenX,Y,Millennials)TheJourneytoaFullyNetworkedEnterprise

-EvolvingfromtraditionalmodelstoanewwayofworkingMATURITYLEVELFullyNetworkedEnterpriseProcess-Oriented

SocialCollaborationBasicEnterpriseCollaborationActivity

CentricSpontaneoussocialcollaborativeactivityExecutingloosely-structured&unstructureddistributedactivitiesAd-hocinteraction,hand-off&review4Document

CentricInfo.&KnowledgeMgt.PublishingfinishedproductstheenterpriseintranetSharingworks-in-progresswithteam-matesasyouco-createthem1People

CentricSocialnetworkingandUnifiedCommunicationsSharingstatusDiscussingissuesDiscoveringandbuildingrelationships2Process

CentricWorkflowEngines,

processmgmtExecutingstructureddistributedprocessesManagingstructuredhand-offsandapprovals3+++TraditionalKnowledgeManagementTIMELINEAvanadeKnowledgeManagementFrameworkKnowledgeManagementStructuredRepositoriesRichMediaAssetsHumanExpertiseCommunitiesSocialInteractionDocumentsWikis/BlogsandDiscussionsAvanadeKnowledgeManagementSolution14ууущщйццззййзDigitalAssets360OViewууущщйццззййзKnowledgeIntegration(Portal,Search,Process,)KnowledgeLeverageKnowledgeInnovationTeamCollaborationExpertSourceRealTimeCommunicationKnowledgeCaptureWorkflowSupportKnowledgeRepositoryKnowledgeLearningKnowledgeLifecycle–SamplePracticesKeySuccessFactorsFromLessonsLearned

-muchmorethanforastandardapplicationdeploymentEnsurealignmentwithBusinessStrategyThinkbig,startsmall,scalefastChangeManagementandAdoptionPlanningarekeyprojectstreamsPlangovernance,introducemodelearly,evolveasrequiredCreateincentiveprogramsandrewardcollaborativebehaviorViewcollaborationasakeyskill,embedprocessesandobjectivesEngagestakeholdersearlyandoftenIntegrateseamlesslyintoworkenvironmentandprocessesDesignuserinterfacethatisintuitiveandsimpleFocusontheoutcomes,measuresuccessandadjustReferencesandCollateralforChinaCustomerQuoteUnileverhadnocentralrepositoryforaccessingthemanybusinessreportstheyrequiretoruntheirbusiness.Manyusersdidnotknowwheretofindreportsandwhenthedidfindthereportstheylacktheinformationthebusinessrequired.Asaresultthebusinessbegantocreatetheirownreportswhichcontainedsensitivedata.ThiscreatedasecurityissueforUnileverResultsQuoteauthorInformationmanagementsolutionstreamlinesaccessanddistributionofkeybusinessreports

Business

SituationThroughhardwork,dedicationandclosecollaborationwiththecustomer,thisprojectwasdeliveredtoUnilever’srequirements.

Avanade’stechnicalsolutionishighlyregardedbyUnileverbusinessusersandITorganization.AnothertestimonyofAvanade’scommitmenttocustomserviceandqualityprojectwork.ThisisthefirstphaseofUnileverinformationmanagementportalproject.

AvanadeChinaplantohelpUnileverwiththeup-comingpilotroll-ourproject.Inadditional,prototypereceivedgoodreviewsbyUnileverlocalandglobalITteams.Aproductionsystemisbeingdeployedtoselectedpilotcountries.SolutionAvanadeteamdevelopedasimpleyetpowerfulsolutionbasedonSharePointServer2007and.NetframeworkwhichaddressedtheneedsofthebusinessandsolvedthesecurityissuesUnileverwasfacing**INTERNALUSEONLY**MediaTekisoneoflargestChipmanufacturersglobally.Hundredsofcompaniesusetheirchipsinthemanufacturingoftheirproducts.MediaTek’srealizedtheneededasolutionthatwouldallowthemtoorganizeinformationaboutthechipsitsuppliesinordertoprovideamoreefficientandsecureservicetoitscustomersResultsAvanadedevelopanarchitecturalblueprintandSharePointsolutiontosolveMediaTek’ssecurityandintegrationissues.Business

SituationThearchitecturalblueprintandsolutionprovidedbyAvanadesolvedthesecurityandintegrationissuesMediaTekfacedandhelpedthemmeettheircustomerrequirements.SolutionAvanadecreatedthearchitectureblueprintanddevelopedasolutionbasedonSharePointtoaddressMediaTek’srequirementsMediaTekInc.**INTERNALUSEONLY**CustomerQuoteQuoteauthorDNV(DetNorskeVeritas)isanindependentfoundationwiththepurposeofsafeguardinglife,property,andtheenvironment.WhileheadquarteredinOslo,Norway,DNVhasworkedinternationallysince1867andhasestablishedapproximately300officesin100countries.20DNVisaglobalcompanyandprovidingservicesforcustomers.

Employeesindifferentlocationsneedtoworktogether,communicateandsharewithinnetworksandgroups.Tofulfillthisrequirement,DNVwantedtocreateaplatformthatbroughtalltoolsandinformationtogetherintooneplace,enablinguserstofindinformation,knowledgeandpeoplequicklyandefficiently.ResultsBusinessSituationAvanadeisworkingwithDNVtodevelopacollaborationandsearchplatform,incorporatingFastSearch,basedonSharePoint2010.Theprojectallowsemployeestoworktogether,keepdocuments,communicateandsharewithinnetworksandgroups.Moreover,itallowscollaborationwithexternalusers,suchascustomersandstakeholders.Usersareabletofindinformation,people,

materialsetc.acrossmultiplesystems.Avanadehelptheworld’sleadingproviderofsteamsystemsolutioncompanystayaheadThisclientistheoneoftheflagcarrierofHongKong,withitsheadofficeandmainhublocatedatHongKongInternationalAirport.Theairline'soperationsincludescheduledpassengerandcargoservicesto114destinationsin36countriesworldwide21Thisclienthasissueswithcurrentweb(B2C)platform,thecurrentplatformdoesnotempowereditorialstafftomanagecontentanddrawssignificantIMTinvolvementoncontentmanagement.Also,therearesignificantroomsforimprovementonusabilityandinformationarchitectureinordertoenablebettersitenavigationandbettercontentclassification.ResultsBusinessSituationRedesignthewebsitewithrobustinformationarchitecturebasedonbenchmarkingwebsitesofworldclassairline,UsabilityReview,CompetitivenessReview,AnalysisofSearchLogandWebAnalyticsDevelopdesignprototypesanddesignguidessupportedbyfollow-upusabilitytestsconfirming.AvanadehelptheoneoftheflagcarrierofHongKongstayaheadbyredesigntheB2CwebplatformThiscompanywasformedtoprovidecomprehensiveadministrativeservicesandtoshareexpertisetopromotethedevelopmentofthehealthinsuranceindustryinChina,leveragesexpertiseandtechnologytodevelopinnovativesolutionsforthelocalneedsoftheevolvingChinesehealthinsurancemarket.Withastate-of-the-arthealthcareadministrativesystemandtechnologyplatform,weprovideasophisticatedapproachtohealthcareproductsandservices.22Thisclientaimsatprovidingserviceforinsurancecompaniesandself-insuredemployersfromtheperspectiveofadministration,outsourcingandconsultation.Toenhanceitscompetitiveness,theyarerequiredasolutiontoprovidemembersasecureandconvenientwaytoaccessuptodatehealth,benefitsandclaimsinformation,andalsoenablesmemberstoviewandupdatetheirprofileinformation,searchforeligiblenetworkprovidersandinteractwithcustomerservicerepresentativesonhealthandbenefitquestions,moreover,itrequiredaplatformtoallowemployergroupadministers,insuranceagentsandindependentbrokerstoquicklyandsecurelyviewgroupandmemberbenefitinformationonline.ResultsBusinessSituationThreedatabasesforthreeportalswerebuilt.Threeportalscanbeeasilycustomizedfromtheperspectiveoflayoutandcontentaccordingtousersrequirements.Effectivelyadjudicatesclaimsaccordingtotheguidelinesestablishedbycustomers.Systemformemberstomanagetheirhealthcareplansandhealthcarespending.ImplementingE-PortalwithMicrosoft.NETSpiraxSarcoistheworld'sleadingproviderofsteamsystemsolutions,hasover1,300dedicatedindustryengineersin34differentcountries,andwithover100yearsofexperience.Committedtohelpingsteamusersinallindustriesachievegrowththatisbothprofitableandsustainable,improvetheperformanceofplant.23Entirelymanual,Excel-basedsaleprocessdidnotprovidecentralizedinformationforsalesrepresentativeacrossChina.Thisclientneededtoimprovetheirsalesprocessandopportunitymanagementbycreatinganaccessibleandreportablecentralrepositoryofcustomerinformationandrelevantcommunications.ResultsBusinessSituationSuccessfullygolivewithinonemonthimplementation.Makesalesrep’sresponsibilitymoreclearlybymigratinghistoricalcustomerinformation.Allowsalesreptodevelopcustomermoreefficiently,andprovidesameexperiencetocustomer.Trackinteractionswithcustomers,easytotakecareofsalerep’sturnover.StartedfromShanghai,nearlyextendedtoalloverChina.Starttoengageinsecondphase,andmorephasesalreadyintheroadmap.Avanadehelptheworld’sleadingproviderofsteamsystemsolutioncompanystayahead24Thetransactionsorcommunicationswereconductedmanually.AlloperatorsreliedonMSExcelandapalletmanagementtoolwhichwasdevelopedseveralyearsago.Theerrorproofingfunctionofthetoolwasnotenough.Usershadtomanuallycheckthedataaccuracy.Thetraceabilityofbookingandpalletinformationwasverylimited.ResultsBusinessSituationAvanadeCframeworkandhelpclientimprovedtheirshippingmanagement;palletmanagement;reportsystemmasterdatamanagementandusermanagementAvanadeimplementapalletandpanelmanagementsystem.Thiswillchangeoperator’smanualworkingmethodandensuredataaccuracy.Thisclientwasestablishedin1998,registeredinShanghai,theregisteredcapitalis750millionU.S.dollarsandtotalinvestmentof$15million.OneofthebiggestElectroniccompany.25Clientisfacingtheseriouschallengesundertheverycompetitivetelecommarketwhichhadalreadyledtodisorderbusinessoperationandcustomercomplaints,toohighinventorycostandverypooron-timedeliverycommitment.ResultsBusinessSituationAvanadeChinaprovidedanimmediatesolutiontosolvetheissueslistedabovewithanintegratedperspectiveofendtoendbusinessprocessandlaunchitasearlieraspossibletomakesuretheeffectiveoptimizationofleadtodemandmanagement.Avanadeproposedaquick-winsolutionforbusinessprocessoptimization.Andhelpclientimplementanend-2-endsolutiontorealizetheprocessandintegrateseveralexistingapplicationslikeContractSystem,SAPSystemandHRsystem.Avanadeproposedaquick-winsolutionforalong-trustedpartnerofserviceproviderThisclientisthelong-trustedpartnerofserviceproviders,enterprises,strategicindustriesandgovernmentsaroundtheworld,isaleaderinmobile,fixed,IPandOpticstechnologies,andapioneerinapplicationsandservices.Withoperationsinmorethan130countriesandoneofthemostexperiencedglobalservicesorganizationsintheindustry,CustomerQuoteResultsAvanadeprovingalocalandglobaldatabasesolutionthatgivesGroupMtechnicalandreportingleverage

Business

Situation1.IncreasedCustomerInsightandBuyer'sPower:Centralizedviewofcustomersatregionalandgloballevelprovideinformationintobuyingpatternsanddemandthatwerenotpreviouslyeasilyobtained;2.InformedDecisionMaking:Consolidatedinformationprovidesbettersupportformanagementdecisionmaking;3.InformationonDemand:Consolidatedglobal®ionalinformationcanbeaccessedon-demand,withconfigurablefrequencytohowoftenthedataisrefreshed;4.BasisforGlobalRollout:POCactsasfoundationalpilotprojecttoprovideblueprintforglobalrollout..SolutionAvanadeusedinformationmanagementandBItohelpGroupMincreasedcustomerinsightandbuyer’spower,informeddecisionmakingandconsolidatedglobal®ionalinformationcanbeaccessedon-demand.GroupM’sprimarypurposeistomaximizetheperformanceofWPP'smediacommunicationsagenciesonbehalfoftheirclients,stakeholdersandpeoplebyoperatingasaparentandcollaboratorinperformance-enhancingactivitiessuchastrading,contentcreation,digital,finance,proprietarytooldevelopmentandotherbusiness-criticalcapabilities.CustomerQuoteHongKongHousingAuthoritywasstillusinganoldstandaloneprintChequesystemwhichiscalledCBS.Nowthosesystemswasnolongersupportedbytheproductvendorandwasnotcompatiblewithhigherwindowversion.ResultsInternalsharingonlyAvanadesuccessfullyupgradeCashbookSystemforaHKgovernment

ownedcompanyBusiness

SituationNow,theCBSsystemwasnotonlydesignedbyusingtheexistingtechnologyplatform,butalsoprovidedamorehigherusabilityandflexibilitythanthelegacysystem,whichexceededcustomers'expectation.RegardlessthesamefunctionshavebeendevelopedbySAP,theenduserwouldprefertousetheCBSindailywork.Meantime,theAvanadeteamhascreatedopportunitiesforbothAccentureandAvanadetoestablishgoodrelationshipandexploremorebusinessopportunitieswithHongKonggovernmentinfuture.SolutionAcustomizeddevelopmentsolutionbasedonlatest.NetFrameworkwasprovidedtotorealizetheallfunctionsoflegacysystem.Furthermore,morenewfeatureswereintroducedwhichcanbeusedtocollaboratewithSAPassurroundingsystem.ThearchitectureoftheSmartClientisresponsibleforprintingrelatedCheuqesandVouchers,TheHongKongJockeyClub(HKJC)wasexperiencingsignificantdelaysindeliveringprojectsastheirinternalPMOwasnotrobustenoughtocopewiththenumerousprojectsHKJCwereundertaking.ResultsAvanade’ssolutionhelponeoftheoldestinstitutionsinHongKongstayITenvironmentaheadBusiness

SituationHKJCWebImplementationProjectwasdeliveredon-timeandthePMOframeworkwassuccessfullyintegratedacrosstheorganizationenablingsuccessfuldeliveryacrosstheirITdomains(e.g.applicationdevelopment,testing,infrastructureandoperation).SolutionAPMOframeworkwascreatedandintegratedacrosstheorganizationtoenableprovenpracticesinprogrammanagementforend-to-endITdelivery.HongKongJockeyClub**INTERNALUSEONLY**Avanade’sprovenservicesdeliveredontime,onbudget

29ApplicationIntegrationApplicationLifecycleManagementApplicationRenewalAzureServicesDigitalMarketinge-CommerceRichInternetApplications

AvanadeOnlineServices(AOS)forCRMCustomerCareDefense

TaskManagementMarketingManagementPartnerRelationshipManagementSalesForceAutomationxRMERPImplementation

and

SupportIndustryFocus:FinancialServicesManufacturingProfessionalServicesPublicSectorRetailWholesaleDistributionTwo-tierERPxRPBusinessProductivityOnlineSuiteDatacenterOptimization

andVirtualizationDesktopandWorkplaceInfrastructureMessagingPrivateCloudApplicationDevelopmentCustomerRelationship

ManagementEnterprise

ResourcePlanningTechnologyInfrastructureInformationArchitecturePerformanceManagementReportingandAnalyticsContentManagementEmployeePortalEnterpriseSearchSocialNetworkingApplicationOutsourcingCapacityServicesInfrastructureOutsourcingOutsourcingBusinessIntelligenceCollaboration30AwardsSpecializedexpertise

intheMicrosoftplatform32AccentureandAvanadeareMicrosoft’sglobalsystemintegratorpartnersofchoicefortheWindowsAzureplatform.2011PartneroftheYearforApplicationPlatform,Desktop,andDynamicsDistribution2011USEastRegionCloudPartneroftheyearMicrosoftDynamicsPresident’sCircle2011andInnerCircle2010,2009,2007,2006,20052oftheTopGlobal50SharePointInfluencers23MicrosoftMostValuedProfessionals32MicrosoftCertifiedArchitect/MastersMicrosoftGlobalEn