GE供应商体系审核标准

..Word专业资料Word专业资料.Word专业资料GENERALBUSINESS（总体营运）OrganizationandManagement(组织与管理)SupportQuestions:Provideupdatedorganizationchartforyourbusiness提供贵司的最新组织流程图Identifykeystaffmembersandresponsibilities确定关键成员和职责Outlineresponsibilitiesofkeystaffrelativetooperationobjectives概括关键成员的职责Scoring:1.Limitedorganizationwithrolesofkeyplayersnotclearlydefined.Companyhavedifficultysupportinganewprogramstart-upwithoutsignificantstaffingand/orplantandequipmentexp有限的组织架构，关键人员未能清晰定义。企业在关键员工、场地、设备资金方面将不能充分支持一个新项目的启动。3.Organizationappropriateforscopeofcurrentbusiness.Rolesareclearlydekeyplayershaveabilitytoleadcompanytocurrentobjectives.Companyhasabilitytogrow,butwouldhaveexpandstaffandfacilitiestoaccommodate.企业组织架构能支持现有业务围，角色清晰定义，关键人员有能力引领企业现有经营目标，企业有扩展空间，但需要扩充人员及设备能力。5.Organizationiscurrentlystaffedtohandleadditionalbusiness.Rolesarecdefinedandtoppositionsarestaffedwithleaderscapableofsuccessfullygrowingthecompany.Companyiscapableandwillingtomakeexpenditurestogrowbusiness.组织现有员工架构能满足业务增长，角色清晰定义且企业高层有能力成功引领企业成长，企业有能力及意愿促进企业发展。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)OperationalGoals（营运目标）SupportQuestions:Whatisyourcompanymission?Keymeasurements?贵司的使命？关键措施？Whatareyourcurrentyearbusinessobjectives?今年的业务目标？Comparecurrentyearobjectivestohistoricalperformance.今年和以往历史成绩的比较Discussbusinessreinvestment.Giveexamplesofdomesticandinternationalreinvestment.讨论商务再投资。举例国和国外的投资Discussyourlong-termbusinessstrategy.长期公司发展策略Arethereanyoutstandinglegalissuesfacingyourcompanythatcouldpotentihamperyourabilitytosupplyproductunderquotedcircumstances?是否有突出的政策针对贵司，从而能潜在妨碍贵司提供产品的能力Doesyourcompanyhavealegalandpoliciescomplianceprogram?企业是否有遵守法律法规的相关程序？Isthereanyoutstandingregulatoryorsafetycomplaintsstillpending?是否有仍未解决的法规或安全投诉Scoring:1.Keymeasurementsareneitherdefinednorcommunicatedbeyondstafflevel.Individualrolesandresponsibilitiesnotdefinedtoincludeaccountabilityformeetingobjectivelimitedtoshorttermwithlittlelongtermplanningevident.关键的绩效指标未在各层员工中进行定义或传递，个人角色和责任未能在目标责任状中清楚定义。目标仅限于短期目标，基本没有长期计划的证据。3.Keymeasurementsaredefinedandcommunicatedtoalllevels,andthereiscleaccountabilityforallkeymeasurements.Longandshorttermstrategicplanningispartoftotalbplan.关键绩效指标在各层员工中定义且传递，所以绩效指标有清晰的责任定义。长期及短期的战略计划是企业整个经营计划的一部分。5.Keymeasurementsaredefinedindetailandcommunicatedandintegratedintotworkplanofeachemployee.Progresstogoalsisupdatedonregularbasistoentirebusiness.longtermgrowthisanimportantpartofbusinessplan.关键绩效指标被详细定义和传递，并整合到每位员工的工作计划中。定期更新整体业务的进展。长期战略发展是企业经营计划的重要部分。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Industry（行业背景）SupportQuestions:Describeyourmajorcompetencies.描述主要能力Areoffshoresuppliersafactorincurrentorfuturesales?后续业务发展方向。Whereareyourgrowthopportunities?哪里有增长机会Whatareyourplanstocapitalizeontheseopportunities?如何利用这些机会Marketshare,averageannualgrowthratesoverthepast5yearsforyourmajoproducts?市场分额，过去5年来主要产品的平均年增长率Scoring:Businesspositionedtomaintainsmallshareoftotalmarketornichebusinessfundingforplanningforfuturegrowthoracquisition.Currentproductofferingsprovidelimitedpotential.业务定义为保持整体市场小份额或利基业务，仅有小部分小资金用作未来业务发展。当前产品提供的发展潜力有限。Businessispositionedwellrelativetoothersinindustry,althoughtheymayoneofthekeysupplierswithintheindustry.Productlineofferingscouldprovideopportunitiesforfuturepotential.企业定位与行业其他企业良好的关联，虽然不是行业中关键供应商之一。现有产品可以为企业发展潜力提供机会。5.Companyisclearlyanindustryleaderandaccountsforanabove-averagepropoofthetotalindustryoutput.Productlineofferingsareinnovativeandvariedenoughtoassuretheirmarkleadership.企业为行业领军企业，在行业所占市场份额高于行业平均水平。现有产品的创新性和多样性能保持其行业领军地位。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)ProgramExecution（项目执行情况）SupportQuestions:Whatprogramsarecurrentlyunderwayinyourfacility?在贵司目前执行了哪些项目Whatwasthelastmajorprogramyourcompanycompleted?Howlongdidittaketcomplete?最近完成的主要项目？花费多长时间来完成Arethereanyothermajorprogramscurrentlyunderconsiderationbyyourcompan目前贵公司考虑进行哪些其他的重要项目？4.Outlineprogrammanagementpersonnelandresourcesavailableforprogramimplementation.概要项目管理人员和执行体系的可利用资源Scoring:1.Companyhasnotimplementedamid/majorprograminrecentpast.Resourceswolimitscopeofanyprogramundertaking.GEAwouldhavetolendconsiderableresourcestassuredofsuccessfulimplementation.企业近期未能引入中/大项目，由于资源限制无法承担项目。PEBU可考虑借一定的资源以确保其成功引入。3.Companyhassuccessfullyimplementedmid/majorprogramsinrecentpast.ResourceswouldlimitProgramstosmallormid-sized.GEAwouldrequireadetailedimplementationalongwithcorrectiveactionprogrambeforebusinesscouldbeawarded.企业近期有成功引入中/大项目，公司资源仅限于引入小型或中型项目，在业务成功授予之前PEBU希望其提供一个详细的项目计划其中需包含纠正措施。5.Companysuccessfullyimplementsmid/majorprogramsonacontinuingbasis.Resourcesareeitheravailableorcouldbeobtainedtoassuresuccessfulexecutionprogram.GEA’sresourceinvolvementwouldbelimitedprimarilytoprogrammanagementinterface.企业持续引入中/大型项目。资源可用且可成功保证项目执行。PEBU的资源参与将仅限于项目的管理层面。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Supplier/CustomerInterface（供应商/客户情况）SupportQuestions:Whoareyourmajorcustomers?主要客户Doyourcustomersmeasureyou?How?客户如何评估贵司？Whoareyourmajorsuppliers?主要供应商？Howdoyoumeasurethem?如何评审供应商Provideexamplesofcurrentreportsandperformancemeasures(e.g.,on-timeshipments,availabilitybyproduct).就目前的报告和执行方式提供一些事例Scoring:1.Companyworksprimarilythroughblanketordersandhasminimalcontactwithcustomersandsupplierbase.Quality,deliveryand/orotherissuesaregenerallyreactivelyhandledoncabasis.公司基本限于一次性订单，且与客户和供应商少有接触，质量、运输和其他事宜的处理均为单个订单测被动处理，不够系统化。3.Companyemploysarepresentativewho,astheprimarycustomercontactpersonahandlesmostquality,deliveryorcustomerquestions.Therepresentativewilliplanresourcesonanasneededbasis.Customer/supplierrelationshipsarerecognizedasbeingimportantandarehaaprofessionalandamiablemanner.企业有专人代理代理主要客户，负责处理主要客户的质量、运输和顾客投诉。如有需要，此代表可支配其资源计划。顾客/供应商关系管理在企业中被重要定义，且以一种专业友好的方式处理。5.Customersatisfactionisakeyoperationalobjectiveandcompanyhassystemstomeasurecustomerapprovalaswellassupplierperformance.Companyhasestabliprogramsthatproactivelyaddresscustomersatisfactionaswellassupplierperfor顾客满意度是企业的关键运营目标之一，企业有可用的系统测量顾客批准和供应商表现。企业已经建立程序主动测量顾客满意度及供应商表现。Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Pricing（价格）SupportQuestions:Whatpercentofsalesareinternational?海外销售的比例？Whatareyourplansforexpandingintointernationalmarkets?扩充国际市场的计划3.Whatcompetitiondoyouseefrominternationalmarkets?从国际市场看，你们有何竞争力4.Areyouwillingtoshareyourcoststructurewithyourcustomers?是否愿意与客户共享成本结构Doyouhaveaformalizedprogramforcostreductionandwasteelimination?是否有正式的体系，对于降低成本和消浪费Doyoupasscostsavingstoyourcustomers?是否把成本积累转移给客户Describedeflation/costsavingshistoryoverthepastfewyears.在过去一些年，描述成本节约历史。Scoring:1.Companycompetesprimarilyinlocal/regionalmarkets,orsuppliesanicheproLittlecompetitioninthismarket.企业的竞争优势主要在本地市场，或仅限于利基产品。在行业市场中基本没有竞争力。3.Companycompetesnationallyforbusiness,withsomeinternationalmarketsser(mostlyNorthAmerican).Hasabilitytocompeteinternationally,however,curreninfrastructurecouldnotsupportalargeexportbusiness.企业主要竞争优势在国市场，在国外市场中有一定的市场份额。由国际市场竞争力，然而目前的基础设施无法支持大的出口业务。5.Customerbaseisworldwideduetoabilitytoprovidepricingcompetitivewithanyone.Pricinghasallowedthemtodevelopasubstantialinternationalmarketbacomplementdomesticsales.客户群遍布全球基于其价格优势。价格优势使其可以开发大量的国际市场以补充其国市场。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________ )QUALITY质量ManagementResponsibility管理职责SupportQuestions:Whatisthequalitypolicy,howisitcommunicatedtoALLemployees?公司的质量政策是什么？如何告知全体雇员？Dotheshopflooroperatorshavethefreedomtostopproductionifaqualitysuspected?怀疑质量事件发生时，工场操作者们有无自由停止生产？Areallseniormanagementpersonnelmeasuredonthequalityoftheproduct?是否用产品质量评估所有高级管理人员Arethegoalsappropriateforthebusiness?Aretheytoughenough?Isthereofavision?目标是否与业务相符。是否太严？有何证据。Whatlevelofinvolvementdoesthemanagementteamhaveindealingwithqualiissues?IstheQualityManagerexpectedtohandleandresolveallissues?管理团队处理质量问题时涉及到哪一层？质量经理是否被认为是要处理各解决所有问题。Scoring:1.Qualityorganizationexists,butthereisnoevidenceofauthority,vision,otototalbusinessmeasurements.有质量组织架构，但没有证据证明企业有授权、可见的或连贯的可度量的经营目标3.Appropriatequalitygoalsinplace,butcommunicationandtrackingofthegoathorough.适用的质量目标可获得，但质量目标的传递、跟踪不彻底。5.Thereisclearevidencethatwelldefined,effectivegoalsareinplaceandcommunicated,andthattheprogressstowardthosegoalsisunderstoodbyalllevelemployees.又清晰的定义有效的质量目标，并有效传递，且目标别各层员工很好的理解。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)（建议权重：５）；（供应商等级：_______）Documentation文件SupportQuestions:Isthequalitymanualcompleteanduptodate?Isitaccessibletoallemploapprovedbyuppermanagement?质量手册完整及更新吗？是否为全体雇员所理解以及是否已被高层批准？Aretheredetailedqualityinstructionspostedattheworkstationsintheaplanguage?是否有详细质量指引用合适的语言摆放在工位。Whatistheprocessforchangecontrol?更改控制的过程是怎样的？Howareshopfloordrawingscontrolledandupdated?Isthereamasterlisting?工场图纸的控制和更新？有没有主要清单。Arespecificationsandcontrolplansdocumented?参数和控制计划有没有文件化。Scoring:1.Documentationexists,butdoesnotcoverallareasandisnotcomplete.有文件，但文件未能覆盖所有过程，且不完整。3.Documentationexistsforsome,butnotallareas,orisnotcomplete.有部分文件但不全面。5.Alldocumentationiscompleteandcurrent,nononconformity.所有文件完成，有效，并有效执行。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)QualityPlanning质量计划SupportQuestions:Areallnewcontractsreviewedpriortoacceptancebyappropriatepersonneltcustomerrequirementsareunderstood?是否所有合同在被接受前都有合适的人员评审过并确定已明白客户的要求？Dothereviewsaddresssuppliercapabilitytomeetcustomerrequirementsandresolutionofnon-capabilities?评审有没有含关于供应商能力能否满足客户要求？及无能力时的终止？Arecriticalprocessesidentifiedandqualityplansdevelopedtoensureprocecapabilityto6Sigmarequirements?有没有制定关键的过程定义和质量计划来保证过程能力满足６西格码要求？Scoring:1.Noprocedureexistswhichapplytothequalitysystemrequirementsorabilitysuppliertomeetcustomerneeds.Manyimportantpersonnelinsales,engineering,purchasingorothercustomeinterfacesareunawareoforexcludedfromqualityplanningactivities.没有程序文件适用于供应商能力或满足客户要求的质量体系要求。营销人员、工程师、采购人员及其他客户层面的员工没有意识或参与到质量计划活动中。3.Evidenceexiststhatalmostallcustomerrequirementsaredefined,documentedreceivecapabilityassessment.Onlyoneortwocustomerinterfaceswereunawareofsomespecificsofqualitplanningprocedures.Theshortcomingsarenotsubstantialintermsofcapabilityassessmentandhavebeencorrectedpromptly.有证据证明所有客户的要求都被清楚定义，文件化，且有进行能力评估。仅有一两个客户层面的员工未能意识到质量计划程序等某些特性，能力评估方面的缺陷及时纠正。5.Allcustomerrequirementsareaddressedwithsoundcapabilityassessment.Coactionsconsistentlyinvestigateandimprovecontractrevieweffectivenesstoaddcomplianceorcustomercomplaints.Criticalprocessesare6Sigmacapable.所有顾客要求通过有效的能力评估得到解决，纠正措施有效执行和提高合同的有效审查，处理顾客不符合和顾客投诉。关键流程为6西格玛方式。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Traceability/InspectionandTest追踪／检验和测试SupportQuestions:Doestheinspectionandtestplanincludeacceptancecriteria,equipment,anddocumentationrequirements?检验和测试计划有无包含接受标准，设备，以及文件化要求？Isincomingmaterialhelduntiltherequiredinspections/testsarecompletednecessaryinspection/testreportsarereceivedandverified?是否拒收物料直至物料通过了要求的检验和测试或必要的文件已经被接受和已确认。Ismaterialinspectedandidentifiedfromrawmaterialtofinishedproductasbytheinspectionandtestplan?有没有按检验和测试计划对物料进行从原料到成品的验证和定义？Aretraceabilityrecordskeptfromfinishedproducttorawmaterial?有没有从成品到原料的追踪记录？Scoring:1.Traceabilityexistsonlywithinproductionprocess,butnottorawmaterial.inspectionandtestplanexists.可追溯性仅在产品过程中存在，在原材料中未能存在，无检验或测试计划。3.Traceabilityexistsfromfinishedproducttorawmaterial,butnodocumentedprocedureexists.Inspectionandtestplanexistsandarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.从原材料到最终产品均存在可追溯性，但没有文件化的程序，有检验和测试计划，且从原材料到最终产品均由检验记录。5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equidocumentation)andarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.有文件化的程序，并保持，产品可从最终产品追溯到原材料。检验和测试计划（包括接受准则、设备、检验文件）且记录贯穿整个生产过程。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)ProcessControl/StatisticalProcessControl过程控制／统计过程控制SupportQuestions:1.Haveproceduresbeenestablishedandmaintainedformonitoringthevariationinprocesses?有没有确立和维护流程来监视过程偏差。ControlPlan:控制计划Whichdepartments(finishing,sub-assembly,etc.)哪个部门（成品，半成品等） CTQcharacteristicsＣＴＱ参数 Whodoesmonitoring谁监视？ Howoftenthecharacteristicismonitored(samplesize/frequency)监视参数的频率（抽样大小／频率） Toolsrequired（工具要求） Typeofmonitoring(SPC)监视类型（ＳＰＣ） Ifoutofcontrol,whatactiontotake失控时的行动。 Dateandlatestrevision日期／最新版本Areappearancestandardsinplace?有适当的外观标准？Haveshorttermandlongtermcapabilitystudiesbeenperformed?有没有做长／短期的能力分析？Arespecialcausevariationsinprocessesinvestigatedandcorrected?有没有在过程中调查和纠正特殊偏差原因？Scoring:1.Littleornoevidenceofprocesscontrol.无过程控制或过程控制有限3.Operatorsunderstandandworktostationinstructions.操作者理解过程控制5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equidocumentation),andarecordofresults/statusaccompaniesmaterialthroughouttproductionprocess.有文件户的程序并保持，Comments/Deficiencies:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________ )Metrology方法SupportQuestions:Isinspection,measurement,andtestequipmentcapableoftherequiredaccuracy/precision(1/10tolerance)andhandled/storedtoprotectaccuracyandfitnessforuse?检验，测量，和测试仪器的精度是否达标（1/10公差），保存是否能保证精度和能够使用。Whataretheresultsoftherepeatability&reproducibility(R&R)studies(Whenaretheyperformed?重复性和重复能力的试验结果？（Ｒ&R）<20%,什么时候做？Arecalibrationrecordscompleteforobservedmeasuringandtestequipment?测量和仪器的计量是否完成？ -equipmenttype&identification -methodsofcalibration&adjustment－仪器类型&定义 －计量和调试方法 -location -acceptancecriteria－位置 －接受标准 -frequencyofchecks -correctiveactionstoaddressnon-conformity－检查频率 －不一致的纠正行动<Haveappropriateactionsbeentakenwhenmeasuringandtestequipmentisfounbeoutofcalibration?<当发现测量和仪器计量不合格时，有无适当的行动？ -Previoustestresultscheckedforvalidity? 检查前次测试的结果是否合格？ -Upstreammaterialheldforretest? －是否重测朔源的原料？ -Customersnotifiedifsuspectmaterialhasbeenshipped? 是否通知客户已出货的被怀疑原料？Scoring:1.Inspection,measurement,andtestequipmentisnotcapableofrequiredaccuracy/precisionandisnotcalibratedregularly.(R&Rnotperformedor>检验、测量、测试设备精确度/准确度不能满足要求，或未定期校准。3.Inspection,measurement,andtestequipmentiscapableofrequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedreguladocumentedproceduresoradequaterecordsarekept.(R&R<30%).监视和测量设备精确度/准确度满足要求，并被合适存储以维持合适使用，定期校验，但无文件化的程序和记录5.Inspection,measurement,andtestequipmentiscapableoftherequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedperdocuscheduleandprocedures,appropriateactionshavebeentakenwhenequipmentisfoutobeoutofcalibration,andrepeatability/reproducibilitystudieshavebeencomp(R&R<20%).监视和测量设备精确度/准确度满足要求，并被合适存储以维持合适使用，根据文件化的计划或程序进行校验，但设备不在校准值围时采取有效的措施且重复性和再现性完成。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CorrectiveAction/ProblemSolving纠正行动／问题解决SupportQuestions:Iscontrolprovidedforidentification,documentation,evaluation,segregatiodispositionofnon-conformingproduct?有没有对不一致的产品进行定义，文件化，评审，隔离，报废等处理的控制？Arerecordsofnon-conformancemaintainedforcustomerreview?有无记录和维护不一致以供客户检查？Doeswrittenformalprocedureexistforproblemsolvingthatdefinesrootcau有无正式文件定义根本原因并解决问题的流程？Docorrectiveactionshavedateofpermanentfixandowner?纠正行动有无完成日期和责任人？4.Correctiveandpreventativeactionisreviewedbyseniormanagementforeffecti高层确认和生效纠正预防措施。Scoring:1.Noproceduresexistsforcorrectiveactionorcontrolofnonconformingmate没有程序支持纠正措施或控制不合格材料。3.Proceduresexist,butafewnon-conformanceswerefound.程序存在，但存在少量的不符合。5.Totalcontrolofnon-conformingproducts.Structuredproblem-solvingisusedcontainmentaction,definingrootcause,verifyingcorrectiveactionandsystemchpreventrecurrence.全面控制不符合产品，结构化的问题解决方法预防措施、定义根本原因、验证纠正措施和系统改进以预防问题的重复发生。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)Handling,Storage,Packaging,Delivery搬运，存储，包装，交付SupportQuestions:Areproceduresdocumentedandcarriedoutforeachofthefourelements?对此４个原素有无文件化的流程及执行Doproceduresspecifywhoisauthorizedtoreceiveanddispatchproduct?流程有无指定何人接收和交付产品。Ismaterialexamineduponreceipttocheckquantity,identity,transitdamage接收时有无对材料进行检查质量，一致，运输损坏等？Ismaterialexaminedpriortoshipmenttocheckquantity,identity,properpa交付前有无对材料进行检查质量，一致，正确包装等？Scoring:1.Productatriskofnon-conformanceinoneormoreofthefourelementsinthiandhavenotbeenaddressedwithprocedurestocorrect.此四元素存在一个或多个元素的引起产品不符合的风险，且没有定义相应程序进行纠正。3.Proceduresinplaceforall4elements.Oneortwominornon-conformancestocustomerrequirementswerefound.此四个过程有文件化的程序支撑，发现一两个与顾客有关的不符合。5.Therearewrittenproceduresforeachofthefourelements.Thecompliancetoproceduresresultsincustomersatisfaction.此四个过程有文件化的程序支撑，此过程执行结果满足顾客需求。Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Training（培训）SupportQuestions:Howaretrainingneedsidentified?如何鉴定培训需求？Whoisresponsibletoensurethetrainingisdocumented,accurate,completeup-to-date?谁来负责监督培训是准确，完成的和最新的3.Areclassparticipantstestedforaccurateapplicationofthetraining?Aresessionsscheduledtoensure knowledgeretention?培训参与者是否会被考核？接下来是否有计划工作来确保知识的保持性？Whatactionistakenifclassparticipantsarenotabletocompletethetrainings如果参与者不能达到培训的满意效果，将会采取什么措施？Whatisthetrainingprocessfornewpersonnel?Hours?Typeoftraining?新进人员会进行什么培训？时间？形式？Scoring:1.Trainingprogramsforselectedpersonnel.培训程序仅限于部分员工。3.Trainingprogramsavailableforallpersonnel,participationrequiredforCTQoperators,optionalforothers.培训程序适用于所有员工，CTQ操作者必须参加，其他的可选择性参加。5.Comprehensivetrainingprogramrequiredforallemployees(hourlyandsalariewithschedulesandneedsclearlydefinedforallpositionsandpeople.所有员工（零时工或正式工）均有综合的培训计划，有培训日程，且对所有职位的人员需要清晰定义Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CustomerOrientation客户导向SupportQuestions:Doesthesupplierattempttoreviewtherealneedsandexpectationsofcustomer供应商是否试图了解客户的真正需求和期望需求Doestheorganizationactivelyseekwaystokeepallemployeesawareofcustomeandtheirroletomeettheirneeds?机构是否积极寻找方式让所有员工认识客户和他们在满足客户需求中所扮演的角色Doallemployeesviewmeetingcustomerrequirementsastheirprimarytask-botinternalandexternal?是否所有员工认为满足客户需他们的首要任务-无论是部还是外部Doesthesupplierattempttomeasurecustomersatisfaction?Arethesemeasurreviewedbymanagement?供应商是否试图评估客户满意度？这些评估是否被管理机构评审？Scoring:1.Customerinvolvementandevaluationofcustomerneedsoccurs