西餐英语口试

甘肃省中职技能大赛西餐服务项目英语口语试题情景对话.Q:Aftertheguestpaysthebill,andyouwanttoexpressyourgoodwishes,whatwouldyousay?A:Thankyouforyourhavingchosenourrestaurantandhaveagoodtimestayinginourhotel..Q:Iftheguestwantstoknowthebusinesshoursforbreakfast,whatwouldyousay?A:Thebreakfastisservedfrom6:00amto10:00am..Q:Ifyoulearnedthattheguestwouldleavethehotelveryearlynextmorning.Whatsuggestionwouldyougivehim?A:Iwouldsuggesthimtohavehisbillspaidinthenightincasethereishurryinthemorning..Q:Whatwouldyousaytosomeonewhowalksintoyourrestaurantforameal?A:Welcometoourrestaurant.Doyouhaveareservation?.Q:Whentheguestordersthebeefsteak,whatdoyouhavetopayattentionto?A:Howwouldtheguestlikeitdone:welldoneorrare..Q:Ifyoufindthattheguestleavestherestaurantwithoutpayinghisbill,whatwouldyoudo?A:Iwouldgoandpolitelytellhimthathehasforgottentopayhisbill..Q:IftheguestcomestotheWesternRestaurantforChinesefood,whatwouldyoudo?A:IwouldsaysorrytohimandtellhimwheretogotohaveChinesefood..Q:Iftherestaurantisfullwhentheguestcomes,whatwouldyousaytotheguest?A:Iwouldsay“weareverysorry,butthereisnoseatavailableatthemoment.Couldyoupleasejustwaitforamoment?”.Q:Iftheguesttakesouthiscigaretteandstartssmokinginanon-smokingareaintherestaurant,whatwouldyoudo?A:Iwouldgotohimandpolitelytellhimthatthisisanon-smokingareaandaskhimtosmokeinthesmokingarea..Q:Whileyouareonduty.Whatwouldyousayiftheguestinvitesyoutoadrink?A:IwouldtellhimthatIamworking.SoI,mnotsupposedtoaccepttheguest,sinvitation.ButIwouldthankhimallthesame..Q:Whatwillyoudowhentheguesttellsyouthatthere'ssomethingwrongwiththebill?A:Iwillcheckitwiththeguestcarefully.Ifthereisamistake,Imustmakeanapologytotheguest,andthenbringthebilltothecashier,sdesktocorrectit..Q:Whatwouldyouliketosaywhentheguestordersacupofcoffee?A:Wouldyoulikeblackcoffeeorwhitecoffee?/Wouldyoulikeyourcoffeewithcreamormilk?.Q:Iftheguestwantstoreserveatable,whatinformationdoyouhavetoknow?A:Ihavetoknowthetimeforguestgetrestaurant,thenumberofguests,thenameoftheguest,histelephonenumberandsoon...Q:Ifyouareahostess,what’sthefirstthingyouhavetofindoutwhentheguestcomes?A:Ihavetofindoutwhethertheguesthasareservationornot.15.Q:Whatwouldyouliketosayiftheguestwantsatablethathasbeenreserved?A:I,msorry,sir.Thattablehasbeenreserved,butwouldyouliketohavethetableoverthere?.Q:Whatwouldyouliketosayiftheguestwantstoknowthebusinesshoursinyourrestaurant?A:We’reopenfrom6:30p.m.to10:00p.m...Q:Beforetakingordersfortheguest,whatshouldyouusuallyoffer?A:Ishouldofferthemenuandthewinelist..Q:Howwouldyouintroduceyourrestauranttotheguest?A:Iwouldtelltheguestthebusinesshours,thespecialty,thepopulardishesandsoon..Q:Whatwouldyouliketosaywhenyouwanttotakeorderfortheguest?A:MayItakeorderforyounow?.Q:Whatwouldyouliketosaywhenyouwanttorecommendsomethingtotheguest?A:MayIrecommend…？/Howabout…？/Whynottryour…？Wouldyouliketotry?.Q:Whatdoyouneedtodoaftertheguesthasfinishedhisorders?A:Ineedtorepeatallhisorderstoconfirmtheorderswiththeguest..Q:Afteryouhavefinishedconfirmingtheorders,whatwouldyouliketosay?A:Pleasewaitaminute,we’llbringthemimmediately...Q:Whatwouldyouliketosaytotheguestwhenallthedisheshavebeenserved?A:Thatisallforyourorder.Pleaseenjoyyourmeal..Q:Ifsomeguestscomplainthatthereisaguestsmokinginthenon-smokingrestaurant,whatshouldyoudo?A:Iwillapologizetotheupsetguestsandremindtheotherguestthatsmokingisnotallowedintherestaurant.Ifhewantstosmoke,heshouldgotothesmokingareaofthehotel..Q:Whatwouldyouliketosayiftheguestasksforthedishthathasbeensoldout?A:Iamsorryithasbeensoldout,butwouldyouliketotry ?.Q:Whatwouldyouliketosaytotheguestifyourecommendyourhousespecialty?A:Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests..Q:Whatwouldyouliketosaywhentheguesthasbeenwaitingforalongtime?A:I'msorrytohavekeptyouwaiting..Q:Whatwouldyouliketosaywhenyouwanttoknowwhethertheguestishappywithhismeal?A:Iseverythingtoyoursatisfaction?.Q:Whatwouldyouliketosaywhenyourecommendspecialdrinkstotheguest?A:Wouldyouliketotryourspecialdrinks?.Q:Whatwouldyouliketosaywhentheguestasks“WherecanIhavecocktail?”A:Youcanhavecocktailatthelobbybar..Q:Whatwillyousaytotheguestwhenheisleavingtherestaurant?A:Thankyouforyourcoming./Wearelookingforwardtoservingyouagain..Q:Youarethewaiter/waitress,andyouwanttheguesttosignthebill,whatshouldyousay?A:Wouldyoupleasesignthebill,sir/madam?.Q:Whatwouldyousaytotheguestifyouwanttoconfirmhis/herreservation?A:MayIconfirmyourreservation,sir/madam?.Q:Whatwouldyousaytoconfirmtheguest,sorder?A:MayIrepeatyourordernow?.Q:Iftheguestmadeacomplaintaboutthedish,howwouldyoudo?A:Iwouldapologizetotheguest,findoutthereason,andchangethedishorgivehimdiscountaccordingtothesituation..Q:Whentheguestfinisheshisdinner,andyouwanttoknowhissuggestion,whatwouldyousay?A:Iwouldasktheguestwhetherhehasenjoyedthedinnerorwhetherthereisanythingthehotelcandotoimprove..Q:Iftheguestwantstohavesomethingwhichyourrestaurantdoesn,thave,whatwouldyousaytohim?A:Sorrysir.Thisisnotavailableinourrestaurant.ButcanIsuggestsome...?.Q:Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,howdoyourespond?A:Pleasetakeyourtime.Iwillbebackwithyouinamoment..Q:Howdoyouchecktheguest’snameofthereservationonarrival?A:MayIknowthenameinwhichthereservationwasmade,please?40.Q:Whatdoyousaywhileyou,representingthemenutotheguests?A:Hereisthemenu.Iwillbewithyouinamomenttotakeyourorder..Q:Howdoyouasktheguesttocheckhisbill?A:Here,syourbill.Pleasecheckit..Q:Whatwillyousaywhentheguestistakinganorderforsalad?A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSaladandFreshVegetableSalad..Q:Howdoyouasktheguesthischoiceofthemaincourse?A:Whatwouldyoulikeforyourmaincourse,please?.Q:Howdoyouasktheguest,schoiceofwine?A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?45.Q:Whatdoyousaywhenservingthegueststheirdessert?A:Hereisyourdessert.Pleaseenjoy..Q:WhatwillyousayifaguestwantstoreserveaprivateroomforFridayeveningbutalltheprivateroomshavebeenreservedforthattime?A:I,msorry,butthereisnoprivateroomavailableforFridayevening.Wouldyoumindchangingittoawindowtable?.Q:Howdoyourespondtoaguest,scomplimentstoyourservice?A:Thankyouforyourcompliments.It’sourpleasuretobeofservice..Q:Whatwillyousaytoexplaintheservicechargetotheguest?A:Asyoumayhavenoticed,a10%servicechargehasbeenaddedtothetotalbill..Q:WhatkindofwinewillyourecommendtotheguestwhohasorderedGreenLipMussel?A:IwillrecommendwhitewinetogowithGreenLipMusselandotherkindsofseafood..Q:Whatdoyousaytocheckiftheguestsareenjoyingtheirdinner?A:Areyouenjoyingyourdinner?IsthereanythingelseIcandoforyou?.Q:Whatwillyousaytotheguestsiftheyaskyouaquestionyoudon,tknow?A:Iwillapologizeandaskmymanagerforassistance..Q:Ifthegueststellyouthattheyarefullandwanttoleave,butthereisstillonemoredishwhichhasn'tbeenservedtothetable,whatwillyoudo?A:Iwillcheckwiththecheftoseewhetherthedishhasbeencookedornot.Ifithasbeencooked,Iwillasktheguestsiftheywouldliketohaveitpackedandtakenawaywiththem;ifithasnotbeencookedyet,Iwillcancelthedish..Q:Whatdoyouneedtodoiftheguestwouldliketochargehisbilltohisroom?A:Ineedtoidentifytheguestbyaskinghimtoshowhisroomcard.ThenIwilltakedownhisname,roomnumberandfinallymakesurehesignsth