酒店餐饮服务主管岗位职责

Roomtohaveagreatstart成的开Food&BeverageServiceShiftLeader饮服务主管HotelLevel:酒店等级：JobBand:职位等级：

IV—7

Department:部门：ReportsTo:直属上级：

Food&BeverageServices饮务门RestaurantManager,Asst.Food&BeverageManager,Food&BeverageManager,DirectorofFood&Beverage厅理餐助经，饮理饮监OVERVIEW职位概述

Supervisetheserviceanddeliveryofmenuitemsinassignedrestaurantensuringahighlevelofqualityandconsistency.监督所餐厅的务和菜内容的供情况确保高质和一性。Adheretolocalregulationsconcerninghealth,safety,orothercompliancerequirements,aswellasbrandstandardsandlocalpoliciesandprocedures.遵当地的生和安法规，其它适的规定以及品规范和地的规制度。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,ownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

IntheabsenceofaManager,conductsshiftbriefingstoensurehotelactivitiesandoperationalrequirementsareknown在经理席时主交接班明会，保员工解酒店活动和营的要。Endeavourtoresolveallcomplaintsduringshiftandlogsallcomplaintsinlogbookforfurtherfollowup

在自己班期间可能解所有的诉，并工作日中记录有投诉便进一跟进的作。Supervisecashhandlingandbankingprocedures监督现的处理存放程。Preparedailybankingandcashflowreports编制每存款和动资金告。Establishandinstructstaffincashsecurityprocedures制定并导员工行现金全制度Dealwithirregularpayments处理异的付款况。Supervisethemaintenanceofserviceequipment监督服设备的护保养Monitorstandardsofguestfacilitiesandservices监督客设施和务的标。Controlstockandmonitorsecurity控制存和监督安成序Assistmenuandwinelistcreation协助菜和酒水的设计作。Supervisefunctions监督各职能。Superviseoutletservice监督餐的服务WorksSuperiormanpowerplanningandneeds和上级导一起行人力划和管需求。WorkswithSuperiorinthepreparationandmanagementoftheDepartment’sbudget和上级导一起制和管部门预。ACCOUNTABILITY责任范围Numberofemployeessupervised管理的员DirectF&BHostess/Sommelier/Cashier/F&BAttendantServiceOrderTaker/BarAttendant直接：餐领位员侍酒，餐饮银员，饮侍应，客房餐服务，酒吧应生IndirectNA间接

无AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

N.A.Pageof4第2页，4页

无Metrics–主要绩效标

Completionofassignedtasks完成分给工作情况DecisionMakingResponsibilities(DecisionRights)–决策职责决策

GuestRequests客人的求QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.完全代酒店，牌和公与顾客员工和三方交的能力Alcoholawarenesscertificationand/orfoodservicepermitorvalidhealth/foodhandlercardasrequiredbylocalgovernmentagency.持有当政府规的含酒饮品知课程证或食品务许可或有效健康或品上岗。Problemsolvingandtrainingabilities.具有解问题和训的能Qualifications–学历

DiplomainHotelManagement,Food&Beverage,orrelatedfield.酒店管，餐饮相关专的大专历。Experience–经历

2yearsrelatedexperienceoranequivalentcombinationofeducationexperience.Supervisoryexperiencepreferred.2年相关作经历或与此当的教和相关作经验合的背。具主经验优考虑。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnatureandlevelofworkbeingperformed.Theynoti