酒店酒吧主管岗位职责

Roomtohaveagreatstart成的开BarTeamLeader酒吧主管HotelLevel:店级JobBand:位级

IV—77

Department:门ReportsTo:属级

Food&BeverageServices饮务门Asst.Food&BeverageManager,&BeverageManager,DirectorFood&BeverageManager饮理理餐经，餐总OVERVIEW职位概述

Managethebar/loungeoperationsofthehoteltoensuretheachievementofestablishedbeveragequalityandguestservicequalitystandardsanddepartmentalrevenueandprofit管理酒酒吧和啡厅的营，确已打造酒水质和宾客务质量准，以部门收和利润标。Adheretolocalregulationsconcerninghealth,safety,orothercompliancerequirements,aswellasbrandstandardsandlocalpoliciesandprocedures.遵守当的卫生安全法，或其适用的定，以品牌规和当地规章制。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,attentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

DeliverBeverageserviceofhighstandardandinaccordancedepartmentalstandardsandprocedures按照部的规范程序提高标准餐饮服。Developdepartmentalstandardsandprocedurespromotesalesmanship,beveragecreativityandprofit

为销售饮品创和利润定部门规范和序。Communicatestohis/hersuperioranydifficulties,guestcommentsandotherrelevantinformation与上级导交流关疑难客人意和其它关信息DeliversdailybriefingsandattendsotherFoodandBeveragemeetingsasscheduled召开每例会和加计划的餐饮会议。Deliverstrainingsessionsinlineadepartmentalmonthlycalender按照部的月度动日历供制定培训课。Preparesforservicebyensuringthedepartment’s:确保部的以下项工作绪为客提供服：oooooooooooooooo

GroomingisimpeccableandinaccordancewithICHGpersonalpresentationstandards遵守洲酒店集的个人表仪容范著装可挑剔Equipmentisclean设备干Equipmentissortedandstored设备分且存放Glasswareispolished玻璃器擦亮Requirementsforspecialoccasionsare特别活的要求备就绪Musicison放音乐Lightingison开灯Outletisreadyforserviceandguestcomfort酒吧准就绪为人提供适的服。

Carriesouteffectiveservicebyensuringallstaffareawareoftheirrolein:确保所员工了自己的责高效提供服：ooooooooooooooo

Greetingandseatingguests迎宾并排客人坐Explainingandup-sellingdailybeveragespecials说明并销每日特价饮Processingfoodordersaccurately准确的食品单Usingtraysandjackseffectively有效的用托盘托盘架Quicklytakingfoodbeverageorders快速的客人写饮订单Ensuringpaymentmethodsarehandledaccurately确保准的处理款方式Ensuringworkingareasarecleanedre-setquickly确保工区快速清洁和新摆放齐EnsuringthebarcleanPageof6第2页，6页

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确保吧干净Regularlycleaningashtrays定时清烟灰缸ConversingwithGuestsinrelationtothefoodandbeverageproducts与客人谈有关餐饮产

Carriesouteffectivebeverageservicebyensuring:通过确以下内高效的供饮品务：oooooooooo

Beveragesareup-soldandregularlyreplenished,abidingbyresponsiblealcoholserviceregulations遵守酒饮料服归定，销饮料定时为人续酒ConverseGuestsaboutwine,advisingthetypesandstylesofwine,takingwineordersandserving与客人论葡萄，建意萄酒的种和风，写单为客人酒Promotingandsellingcocktailsguests向客人销鸡尾Makingandpresentingcocktails调配和饰鸡尾Coffeeandteaisservedhotandinaccordancewithstandard按规范供热的啡和茶

Patroncarestandardsareadheredtobyensuring:通过确以下方遵守宾服务规：oooooooooooo

Guestsareadvisedonalcoholicbeverages给予客有关酒饮料的议Thestrengthsalcoholadvisedandguestsareadvisedastheireffect告知客酒精强，并告客人对们的影。Compliancewithlegalprovisionslocalliquorcodes遵守法规定和方酒精品条例Levelofintoxicationofguestsisassessedandappropriateactiontaken评定客的醉酒度并采必要的施Adviseguestonthehotel’spolicysmoking通知客酒店的烟规定Monitorfactorswhichinterferewiththetotalexperienceoftheguest监测影客人总体验的方面工

Cellaroperationsarecarriedoutincluding:酒窖管包括：oooooooo

Correctofrefrigeration正确的用冰箱统Effectiveoperationofthepost-mixsyrupsbulkdispensesystem有效的用后混桶装糖分装设Operatingthebeerreticulationsystem使用啤过滤裝Adheringtostockcontrolprocedures遵循存管理程

TakeappropriateactiontoresolveguestcomplaintsPageof6第3页，6页

正确处客人的诉。Requisitionbaritemsaccordingtobarstocks根据酒存货量取酒吧品。Trainattendant,helpbushelpbasicbeverageknowledgebeverageservice为酒吧应生提基本的料知识饮料服的培训CompletespillagereportandsubmittoandBeveragemanagerattheConclusionofeachshift填写洒单并在班结束交给餐经理。AssisttheFoodandBeverageManagertoandreviewoutletmusicians协助餐经理寻和审评乐师。Assisttopromotethemusicians协助乐的推广作。Designpromotionalmaterialwhichisaimedincreasingrevenue,coversandprofitforBarwiththeapprovaloftheFoodandBeverageManager设计以加收入人数和润为目的酒吧传材料然后由饮经理批。WorksSuperiormanpowerplanningandneeds和上级导一起行人力划和管需求。WorkswithSuperiorinthepreparationandmanagementoftheDepartment’sbudget和上级导一起制和管部门预。ACCOUNTABILITY责任范围Numberofemployeessupervised管理的员DirectBarAttendant直接

酒吧侍生IndirectNA间接

无AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

Bar/LoungeRevenueTarget酒吧或啡厅营收入目Metrics–主要绩效标

RevenueTarget收入目EmployeeSatisfactionSurvey员工满度调查DecisionMakingResponsibilities(DecisionRights)–决策职责决策Pageof6第4页，6页

MatterspertainingtoRestaurantOperations与餐厅营有关事宜QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.完全代酒店，牌和公与顾客员工和三方交的能力Alcoholawarenesscertificationand/orfoodservicepermitorvalidhealth/foodhandlercardasrequiredbylocalgovernmentagency.持有当政府规的含酒饮品知课程证或食品务许可或有效健康或品上岗。Problemsolving,reasoning,motivating,organizationalandtrainingabilities.具有解问