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Text1Reading1hourPARTONEQuestions1–8Lookatthestatementsbelowandatthefivereportsaboutcompaniesontheoppositepagefromanarticlegivingadvicetoself-employedconsultantsaboutnegotiatingfeesfortheirservices.Whichbook(A,B,C,DorE)doseeachstatement1–8referto?Foreachstatement!–8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.Youwillneedtousesomeoftheselettersmorethanonce.Example:Lackofself-confidencewillputyouatadisadvantageinanegotiation.0ABCDEThiscompanyhasbeeninvolvedindiversifyingitsbusinessact6ivities.Althoughthiscompanyisdoingwell,ithasanumberofinternaldifficultiestodealwithThiscompanyhasreducedtheprofitsitmakesonindividualitemsOnestatisticisalessaccurateguidetothiscompany’sperformancethananotherTheconditionswhichhavehelpedthiscompanyarelikelytobelessfavourableinthefutureThiscompany’ssharepricehasbeenextremelyvolatileoverthelasttwelvemonthsThiscompanyislikelytobethesubjectofatakeoverbidinthenearfutureThiscompany’sperformanceexemplifiesawidelyheldbeliefAChemicalCompanyﻩMasterson’sinterimpre-taxprofitsgrowthof20%wassomewhatinflatedasaresultoftheincomereceivedfromthedisposalofseveralofthecompany’ssubsidiaries.Theunderlying8%riseinoperatingprofitsisamorerealisticgaugeofthecompany’strueprogress.However,Masterson’simpendingmergerwithBentleyandKnightanditsappointmentofanewchiefexecutiveshouldmeanthatthecompanywillbeabletosustaingrowthfortheforeseeablefut5ure.Thesharepricehasvariedlittleduringthecourseoftheyearandnowstandsat£6.75BHotelGroupﻩDuringthepastyeartheBowdenHotelGrouphasacquired77newproperties,thusdoublinginsize.lastweekthegroupreportedpre-taxprofitsof£88millioninthefirstsixmonthsoftheyear,aheadofexpectationsandhelpedbyastrongperformancefromitsLondon-basedhotelsandnewlyexpandedUSbusiness.However.Thereisstillsomewaytogo.Integrationofthenewacquisitionsisstillnotcompleteand,whilethesharepricehasrisenrecently,majorproblemswithintegrationhaveyettobesolved.CHigh-techCompanyﻩThistimelastyearashareinUsertechwasworthjustover£1.sixmonthsagoitwasworth£40.todayitispricedatunder£8.ifproofwereneed,hereisanillustrationofhowmuchofalotterythetechnologymarketcanbe.ButsometechnologycompaniesarefightingbackandUsertechisoneofthem.WhathasrenewedexcitementinthecompanyistheopeningofitsnewAmericanofficesinDallasanditsambitiousplanstoexpanditsuserbaseinbothNorthandLatinAmerica.DBuildingCompanyRenton’ssharepricehasrisengraduallyoverthepastyearfrom£2.4to£3.8.Thecompanyhasbeensuccessfulinchoosingprimelocationforitsbuildingsandhasbenefitedfromthebuoyantdemandforhousing.Whilstthisdemandisexpectedtoslowdownsomewhatduringthenextyear,investorsareencouragedbythecompany’sdecisiontomoveintobuildingsupermarkets.WorkhasalreadybegunontwositesinLondon,andthecompanyisexpectedtosignacontractwithinthenextmonthforbuildingfourlargesupermarketsinScotland.EPotteryManufacturerMiltonDisheshasbeenthroughashake-upoverthepastyear.Thegroup,whichhasbeencuttingmarginsandimprovingmarketing,maypostasmallprofitthisyear.ThemanymembersoftheMiltonfamily,whobetweenthemown58percentofthebusiness,havebeenwatchingthesharepricerisesteadilyandseveralarelookingtosell.TraderivalRuskinhasboughtupjustover17percentofthesharesandcouldwellbespurredintofurtheractionbythesignsofarecoveryatthefirm.PARTTWOQuestions9–14Readthetextaboutcareer-planningservices.Choosethebestsentencefromtheoppositepagetofilleachofthegaps.Foreachgap9–14,markoneletter(A-H)onyourAnswerSheet.Donotuseanylettermorethanonce.Thereisanexampleatthebeginning.(0)YourCareerPathCanLeadYouAnywhereWeusedtobeadvisedtoplanourcareers.Weweretoldtomakeaplanduringthelaterstagesofoureducationandcontinuewithitthroughourworkinglives.(0)_____somepeoplestillseecareersinthisway.However,topursueasingleoptionforlifehasalwaysbeenunrealistic. Planningforasinglecareerassumesthatwesetoutwithafullunderstandingofourlikesanddislikesandtheemploymentopportunitiesopentous.(9)____Formostpeoplethisdegreeofcertaintyaboutthefuturedoesnotexist. Ourinitialchoiceofcareerpathandemployerisoftenbasedoninadequateknowledgeandfalseperceptions.Butwithageandexperience,wedevelopnewinterestsandaptitudesandourprioritiesalter.Thestructureoftheemploymentmarketand,indeedofemploymentitself,issubjecttochangeasbothnewtechnologiesandnewworksystemsareintroduced(10)_____Wemustfacetheuncertaintiesofaportfoliocareer.ﻩItisclearfromtherecentpastthatwecannotforeseethechangeswhichwillaffectourworkinglives.Thepaceofchangeisaccelerating,asaresultofwhichtraditionalcareerplanswillbeofverylimiteduse.(11)_____Theywillneedupdatingtoreflectchangesinourowninterestsaswellasintheexternalworkenvironment.Flexibleworkersalreadyaccountforabouthalftheworkforce.(12)______Wearelikelytofaceperiodsascontractworkers,self-employedfreelances,consultants,tempsorpart-timers. Manyemployersencouragestafftowriteapersonaldevelopmentdevelopment(PDP)(13)Althoughsomepeopleuseitonlytoreviewtheskillsneededfortheirjob,aPDPcouldbethenucleusofwidercareerplan–settingoutalternativelong-termlearningneedsandaplanofself-development. AreportissuedbytheInstituteofEmploymentStudiesadvisespeopletoenhancetheiremployabilitybymovingfromtraditionaltechnicalskillstowardstheattainmentofarangeoftransferable0ABCDEFGHAThisdualeffectmeansthattherelationshipbetweenemployersandworkershasevolvedtosuchandextentthatwecannolongerexpectalong-termrelationshipwithoneemployer.B.Itcarriesanimplicitassumptionthatweourselves,andthejobsweenter,willchangelittleduringourworkinglives.C.Thisgrowthsuggeststhatacareerplanshouldnotbeexpressedonlyintermsoffull-timeemploymentbutshouldmakeprovisionforthepossibilityofbecomingoneofthe.Dthisisasummaryofone’spersonallearningneedsandanactionplantomeetthem.EConsequently,theymustnowaccommodateanumberofobjectivesandenableustoprepareforeachonacontingencybasis.FHowever,itwarnsthatemployersoftenidentifytrainingneedsthroughformalappraisals,whichtaketoonarrowaviewofdevelopment.G.Suchafreelanceofconsultantwouldbeconstantlyindemand.HWewereexpectedtoworktowardsthatonecleargoalandtoconsideracareerchangeasabadthing.PARTTHREEQuestions15–20Readthefollowingarticleonnegotiatingtechniquesandthequestionontheoppositepage.Foreachquestion15–20,markoneletter(A,B,CorD)onyourAnswerSheetfortheansweryouchoose.TheNegotiatingTable:Youcannegotiatevirtuallyanything.Projects,resources,expectationsanddeadlinesarealloutcomesofnegotiation.Somepeoplenegotiatedealsforaliving.DrHerbCohenisoneoftheseprofessionaltalkers,calledinbycompaniestonegotiateontheirbehalf.Heapproachestheartofnegotiationasagamebecause,asheisusuallynegotiatingforsomebodyelse,hesaysthishelpshimdraintheemotionalcontentfromhisconversation.Heisworkinginacompetitivefieldandneedstoavoidbeingtooadversarial.Whetherhesucceedsornot,itisimportanttohimtomakeagoodimpressionsothatpeoplewillrecommendhim.ﻩThestartingpointforanydeal,hebelieves,istoidentifyexactlywhatyouwantfromeachother.Moreoftenthannot,onepartywillbetryingtopersuadetheotherroundtotheirpointofview.Negotiationrequirestwopeopleattheendsaying‘yes”.Thiscanbeaproblembecauseoneofthemusuallybeginsbysaying“no”.However,althoughthiscanmaketalksmoredifficult,thisisoftenjustastartingpointinthenegotiationgame.Topmanagementmaywellrejecttheideainitiallybecauseitisthesaferoptionbuttheywouldnotbethereiftheywerenotinterested. Itisamisconceptionthatskillednegotiatorsaresmoothoperatorsinsmartsuits.DrCohensaysthatoneofhisstrategiesistodressdownsothattheothersidecanrelatetoyou.Pitchyourlooktosuityourcustomer.Youdonotneedtomakethemfeelbetterthanyoubut,Forexample,dressinginastylethatisnotovertlyexpensiveorsuccessfulwillmakeyoumoreapproachable.Peoplewillgenerallyfeelmorecomfortablewithsomebodywhoappearstobelikethemratherthansuperiortothem.Theymaynotlikeyoubuttheywillfeeltheycantrustyou. DrCohensuggeststhatthebestwaytosellyourproposalisbygettingintotheworldoftheotherside.Askquestionsratherthangiveanswersandtakeaninterestinwhattheotherpersonissaying,evenifyouthinkwhattheyaresayingissilly.Youdonotneedtobecometheirbestfriendsbutbeingtoocleverwillalienatethem.Alotofdealsaremadeonimpressions.Donotrushwhatyouaresaying---putafewhesitationsin,donottrytoblindthemwithyourverbaldexterity.Also,youshouldrepeatbacktothemwhattheyhavesaidtoshowyoutakethemseriously. Inevitablysomedealswillnotsucceed.Generallythelongerthenegotiationsgoon,thebetterchancetheyhavebecausepeopledonotwanttothinktheirinvestmentandenergieshavegonetowaste.However,jointventurecanmeanjointriskandsometimes,ifthisbecomestoogreat,neitherpartymaybepreparedtoseethedealthrough.Morecommonisacorporatecultureclashbetweencompanies,whichcanputpaidtoanydeal.Evenhavingagreedadeal,thingsmaynotbetiedupquicklybecausewhenthelawyersgetinvolved,everythinggetssloweddownastheyargueaboutsmalldetails. DeCohenthinksthatchildrenarethemastersofnegotiation.Theirgoalsaretotallyselfish.Theyunderstandthedecision-makingprocesswithinfamiliesperfectly.IfMumrefusestheirrequest,theywilltroopalongtoDadandpressurehim.Ifalelsefails,theywilltrythegrandparents,usingsomeemotionalblackmail.Theycanalsobeverysingle-mindedandhaveaninexhaustiblesupplyofenergyforthecausetheyarepursuing.Sotherearelessontobelearnedfromwatchingandlisteningtochildren.15DrCohentreatsnegotiationasagameinordertoAputpeopleateaseBremaindetachedCbecompetitiveDimpressrivals16Manypeoplesay“no”toasuggestioninthebeginningtoAconvincetheotherpartyoftheirpointofviewBshowtheyarenotreallyinterestedCindicatetheywishtotaketheeasyoptionDprotecttheircompany’ssituation17DrCohensaysthatwhenyouaretryingtonegotiateyoushouldAadaptyourstyletothepeopleyouaretalkingtoBmaketheothersidefeelsuperiortoyouCdressinawaytomakeyoufeelcomfortable.Dtrytomaketheothersidelikeyou18AccordingtoDrCohen,understandingtheotherpersonwillhelpyoutoAgaintheirfriendshipBspeedupthenegotiationsCplanyournextmove.Dconvincethemofyourpointofview19DealssometimesfailbecauseAnegotiationshavegoneontoolongBthecompaniesoperateindifferentwaysConepartyrisksmorethantheother.Dthelawyersworktooslowly20DrCohenmentionschildren’snegotiationtechniquestoshowthatyoushouldAbepreparedtotryeveryrouteBtrynottomakepeoplefeelguiltyCbecarefulnottoexhaustyourselfDcontrolthedecision-makingprocess.PARTFOURQuestions21-30Readthearticlebelowaboutthemethodssomecompaniesarenowusingforrecruitment.Choosethecorrectwordtofilleachgapfrom(A,B,CorD)ontheoppositepage.Foreachquestion21-30,markoneletter(A,B,CorD)onyourAnswerSheet.Thereisanexampleatthebeginning,(0)TheScientificApproachtoRecruitment Whenit(0)toselectingcandidatesthroughinterview,moreoftenthannotthedecisionismadewithinthefirstfiveminutesofameeting.Yetemployersliketo(21)themselvesthattheyarebeingexceptionallythoroughintheirselectionprocesses.Intoday’scompetitivemarketplace,the(22)ofstaffinmanyorganizationsisfundamentaltothecompany’ssuccessand,asaresult,recruitersuseallmeansattheirdisposalto(23)thebestinthefield.ﻩOnemethodinparticularthathas(24)inpopularityistesting,eitherpsychometrictesting,whichattemptstodefinepsychologicalcharacteristics,orability£aptitudetesting(25)anorganizationwithanextrawayofestablishingacandidate’ssuitabilityforarole.It(26)companiestoaddvaluebyidentifyingkeyelementsofapositionandthentestingcandidatestoascertaintheirabilityagainstthoseidentifiedelements.ﻩTheemploymentofpsychometricorabilitytestingasone(27)oftherecruitmentprocessmayhavesomemerit,butinrealitythereisnoreal(28),scientificorotherwise,ofthepotentialfutureperformanceofanyindividual.Theanswertothisproblemisexperienceininterviewtechniquesandstrongdefinitionoftheelementsofeachpositiontobe(29)asthewholerecruitmentprocessisbasedonfewrealcertainties,theinstinctivedecisionsthatmanyemployersmake,basedonaCTandthefirstfiveminutesofameeting,areprobablynolessvalidthananyothertoolemployedinthe(30)ofrecruitment.Example:AhaveBdecideCdoDmake0ABCD21.Asuggestﻩﻩ Bconvinceﻩ ﻩCadvise ﻩDbelieve22.Aworth ﻩ Bcredit Cquality Ddistinction23.Asecureﻩ ﻩBrelies ﻩﻩCattain Dachieve24.Alifted ﻩ Benlargedﻩ CexpandedﻩDrisen25.AprovidesﻩﻩBoffersﻩ CcontributesﻩDgives26.Aletsﻩﻩ Benables ﻩﻩCagrees Dadmits27.Aportion ﻩBmember ﻩ Cshareﻩ Dcomponent28.Aextent ﻩ BsizeﻩﻩCamountﻩﻩDmeasure29.AoccupiedﻩﻩBmet ﻩCfilledﻩﻩDappointed30Abusiness ﻩBtopic Cpoint ﻩDaffairQuestions31-40PARTFIVEQuestions31-40Readthearticlebelowaboutaveryexpensivenewperfume..Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.Thereisanexampleatthebeginning,(0)Sweetsmellofexcess-forjust£47.874abottle Themarketingsaysitisthe“ultimatesymbolofindulgenceandtrulyimpeccabletaste”.Anewscent,namedV1,has(0)launchedforChristmas-retailingatjust£47.874.Themakersareproudlypromotingit(31),the“world’smostexpensiveperfume”andareconfidentofsellingthelimitededitionof173bottles-(32)itshouldbeexactly173bottlesisnotmadeclearinthepublicityfortheproduct.ﻩAlthoughcarefullypricedatjustunderthe£50.000mark,thisperfumeisclearly(33)somethingforanyonewhoconsiders£30toomuchtopayforabottleofeau-de-toilette.Those(34)arepotentialcustomerswillcertainlybereassuredtolearnthatacasecoveredinrubiesanddiamondsisincludedfree(35)charge.Purchasersareassuredoffurthersavings,withunlimitedscentrefillsguaranteedindefinitely-atnoextracost. ThefragranceistheideaofArfaqHussain,a27-year-oldclothesdesignerwhofirstmadeaname(36)himselfwithanair-conditionedjackethewasaskedtomakebythesingerMichaelJackson(37)far,MrJacksonistheonlypersonto(38)placedanorder-hewantstwo,accordingtoMrHussain.ﻩMrHussainisunconcernedathavingnopreviousexperienceofperfumery.“It’sso(39)morethanaperfumeit’sapieceofjewellery,too.““explainedMrHussain.Heattemptedtodescribethe£47.874sensation.“itisdelicate,fragrantandquiteunique.Whenyouopenthelid,ittakesyoutotallyaway.It’sjust(40)beingsurroundedbythousandsofwildflowersandroses.PARTSIXQuestions41-52Readthetextbelowaboutteam-basedpayInmostofthelines41-52thereisoneextraword.Itiseithergrammaticallyincorrectofdoesnotfitinwiththesenseofthetext.Somelines,however,arecorrect.Ifalineiscorrect,writeCORRECTonyourAnswerSheet.Ifthereisanextrawordintheline,writetheextrawordinCAPITALLETTERSonyourAnswerSheet.Theexercisebeginswithtwoexamples,(0)and(00).Team-BasedPay0Team-basedpayschemesthathavebeencatchingtheeyeofmodernemployers.00Supporterssaythattheyencouragegroupendeavourandimprove41organizationalperformance.Butsalespeople,typicallythemostself-motivated42ofworkers,theyhavetraditionallybeenrewardedaccordingtoindividual43performance.Soareteam-basedschemessuitable?Thekeyissueis44whetherteam-basedpayismorebeinginlinewiththeorganization’sobjectives45thanpaywhichbasedonindividualachievement.Introducingateampay46schemecanbecomplex.Thebiggestproblemisfordefiningtheteaminthefirst47place.Anotheristhatteampayschemeswon’tworkiftheactionsOfone48individualmakenoimpactonthoseofanother.Youshouldneedatrueteam.49likeafootballteam.Whereallthemembersareinterdependent.Whensalesstaff50canbelessreceptivetoteampayschemesbecausepersonalmotivationcan51beanimportantboosttoperformanceWhattheyneedistheirencouragement52toperceivethatthewidertermofthecompanyoverall:production,administrationanddispatchallaffecteachother.ListeningPartone:Question1-12●YouwillhearaconsultantgivingatalktoagroupofUKbusinesspeopleaboutexportingtotheUnitedArabEmirates(UAE)●Asyoulisten,forquestions1-12.completethenotes,usinguptothreewordsoranumber.●.Afteryouhavelistenedonce,replaytherecording.ThebusinessMasterClassArrangementsforparticipants1Theeventwilltakeplaceover2Seminarorganizedby3Thetitleofthelastsessionwillbe4TousetheNewCityHotelcarpark,delegatesmustobtainaDrSangalli5DrSangallihasadvisedmany6Thenameofhisconsultancyis7Heistheauthorof8InEurope,heisthebest-knownTheBusinessMasterClass9tobecomemore10toestablishnewTwooutcomesofsession:11designyourown12takeawaydocumentscontainingactualParttwoQuestions13-22●Youwillherefivedifferentbusinesspeopletalkingabouttripstheyhaverecentlybeenon.1314151617AtosupervisestafftrainingBtoholdjobinterviewsCtointroducenewpolicyDtovisitpossiblenewpremisesEtoobserveworkingpracticesFtomeetanewmanagerGtosignanewcontractHtodealwithacomplaintTasktwo-problem●Forquestion18-22,matchtheextractswiththeproblem,listedA–H●Foreachextract,choosetheproblemdescribed●writeoneletter(A-H)nexttothenumberoftheextract1819202122AIforgotadocumentBMyhotelwasnoisyCIwaslateformeeting.DIdidn’tunderstandsomefigures.ETheserviceatmyhotelwasbad.FIhadsomewronginformationGIdidn’thaveaninterpreter.HIexperiencedcomputerproblems.PARTTHREEQuestion23-30.●YouwillhearpartofaconversationbetweenamanagementconsultantandtheHumanResourcesmanagerofJenkins,acompanywhichmanufactureschildren’sclothing.23WhatissaidabouttheownershipofJenkins?Athefounderhassoldthecompanytosomeoneelse.BJenkinshasmergedwithanothercompanyCTherehasbeennochangeofownership.24WhatdoestheHumanResourcesmanagerseeasthemainexternalthreattoJenkins?ATheirretailersarebecominglesswillingtopaytheirprices.BConsumersarebuyingmoretop-of-the-rangechildren’sclothes.CMoreandmorecompaniesareproducingchildren’sclothes.25TheHumanResourcesmanagerseesthecompany’smainstrengthasthefactthatAIthasseverallong-termcontractsBitmakesproductsofhighqualityCitsdistributionsystemisefficient26TheHumanResourcesmanagerbelievesthatJenkins’mainweaknessatpresentisthatAthemachineryisinadequateforcurrentrequirementsBthemanagementstyleisoutoflinewithmoderndemandsCtherelationbetweenmanagementandworkersarepoor.27AccordingtotheHumanResourcesmanager,whydomanymachinistschoosetoleave?ATheythinkthattheycangetbetterpaidworkelsewhere.BTheyfeelthattoomuchisexpectedofthemCTheylackconfidenceinthecompany’future28WhenworkingtoproduceabatchofclothesAeachteamisresponsibleforaparticularoperationBeachmemberoftheteamproducesacompleteitemCeachpersoncarriesoutonepartoftheproductionprocess29.Whatchangehasbeenmadetorangeofgoods?AAsmallernumberofitemsisproducedBEachitemisnowmadeinsmallerquantities.CFewernewstylesareintroducedeachyear.30Whatissaidaboutthemachinists?AMoreoftheirworkisfallingbelowtherequiredstandard.BSomeofthemareearninglessthantheyusedto.CTheyhavetospendlongerlearningtooperatenewmachines.ThatistheendoftheListeningtest.YounowhavetenminutestotransferyouranswersText3Reading1hourPARTONEQuestions1–8Lookatthestatementsbelowandatthefiveextractsontheoppositepagefromanarticlegivingadvicetoself-employedconsultantsaboutnegotiatingfeesfortheirservices.Whichbook(A,B,C,DorE)doseeachstatement1–8referto?Foreachstatement!–8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.Youwillneedtousesomeoftheselettersmorethanonce.Example:Lackofself-confidencewillputyouatadisadvantageinanegotiation.0ABCDE1Tryingtonegotiateisonlyworthwhileifthereistheprospectofsuccess.2Thebestresultofnegotiationiswhenbothpartieshaveasenseofsatisfaction.Acceptingalowerfeemighthavebenefitsinthefuture.Itisimportanttoknowhowmuchotherpeoplearechargingforsimilarwork.Youshouldaskforafeeinexcessofwhatyouexpecttoget.Offertheotherpartyincentivestoagreetoyourfee.Otherpeople’sreactionstoyouareinfluencedbyyourbodylanguage.Itmaybecomeobviousthatyouhavecometoregretadealyouhavemade.AYou’reindangerofsellingyourselfshortifyoudon’tknowwherethegoalpostsare,especiallywhenyou’renegotiatingwithanewclient.Researchthemarketandfindoutthegoingrate.Youcandothisbynetworkingcontactsortalkingtosmallbusinessadvisers.Alternatively,askthecompetition.Ofcourseyourrivalsmaynottellyou,butthere’snoharminasking.Anotherprerequisiteislearningtorecognizewhenthere’sscopefornegotiation,becausewithoutit,youcanwasteagreatdealoftimeandenergy.BKnowtheamountyouwouldreallylike,slightlyabovewhatyouthinktheywillofferandabovewhatyou’dbehappytosettlefor.Also,knowyourtrade-offs.Createawishlistofallthethingsyou’dliketoreceiveifyoulivedinaperfectworld.Thatway,iftheothersidewantyoutomovefromyourpreferredoropeningpositiononanissuetoapositionnearerthebottomline,youcanmoveinexchangeforsomethingfromyourwishlist.CPeoplewhoarenervousaboutnegotiatingovermoneyoftenletfeartellthemthey’renogoodatthesediscussionsandnotworththefee.Youliterallycan’taffordtheluxuryofasinglenegotiatingthought.Standupwhenmakingnegotiatingphonecalls:itwillmakeyoufellmorepowerful.Ifyou’refacetoface,makesteadyeyecontact,keepyourheadupandyourhandsstill–theseallsuggestassertiveness,ratherthanaggressivenessorpassivity,andyou’llbesurprisedathowmuchthisaffectsthewaythatyoucomeacrossinthenegotiation.DYouhavetoknowthepricebelowwhichitwouldbeuneconomicalforyoutodoajob.Thiscouldvaryfromjobtojob-youmaybepreparedtodosomecheaperinthehopethatthey’llleadtobetterthings.Butdon’tbetalkedbelowyourbottomlineandendupworkingfornothing.Afterall,inthelongterm,there’slittlepointinagreeingtosomethingthatyou’renothappywith:you’relikelytofeelresentful,andthismightevencomeacrossinyourbehaviour.EWhennegotiatingmoney,theremaybenon-financialfactorsyoucanthrowintothemix.Forexample,whynotsay,‘Ifyoupaymesuchandsuch,I’llincludeareportonthecompanyforyou’.Plantheseextrasbeforehand.Makesurethattheywon’ttakeforevertodo,butarethingsofvaluetotheotherside.Thisway,youcanachievetheidealoutcome:youappeartoacceptcompromisewheninfactyou’vegoteverythingyouwanted,andthey’llthinktheygotthebetterofthedeal.PARTTWOQuestions9–14Readthetextabouttrainingprogammes.Choosethebestsentencefromtheoppositepagetofilleachofthegaps.Foreachgap9–14,markoneletter(A-H)onyourAnswerSheet.Donotuseanylettermorethanonce.Thereisanexampleatthebeginning.(0)REALTRAININGFORALL-ACTIONMANAGERSLearningbydoingisfamiliartoeverymanagersentonatrainingcourse.Invariablythisinvolvesrole-playbasedonstudiesoflong-agotriumphsanddisastersfromarelevantindustryororganization.(0)_H_Theproblemis,anyexperienceofdecision-makinggainedfromrole-playhasoneobviousshortcoming:itisnotreallife.Totacklethisdilemma,someofthebest-knowncompanieshavesetuptheInternationalManagementDevelopmentConsortium,whichprovidesarangeofexecutivedevelopmentprogrammesforstaffmembers.(9)____Whatthismeansisthattheyinvolve‘actionlearning’throughreal-lifesituations,andparticipantsworkasproblem-solvingconsultantsonprojectswithincompaniesengagedinday-to-daybusiness.(10)____Withinthistheyalsotaketrainingandrefreshercoursesintraditionalbusinessskillssuchasfinance,marketing,staffmanagementandstrategicplanning.Thesedisciplinesaretaughtbyamixofacademics,businesspeopleandseniormanagersfromConsortiumcompanieswhoalsomonitortheconsultancywork.Morethan100oftheseconsultancyprojectshavebeenundertakensofar,andmanymorearetocome.(11)____Generally,thosewhochoosetoattendthecoursecomefromvariouscountries,reflectingthemulti-nationalnatureofcompanieswithintheConsortium.(12)____Asaresultofthiscross-culturalexchange,thepeopleonthecourselearnagreatdealfromeachother-andoftenkeepincontactonaprofessionallevellongaftertheendoftheircourse.TheConsortiumsayslanguagedifficultiesarenotaproblemwhenconsultanciesareundertakenforforeigncompaniesonsite.Atranslatorisonhandtodealwithdifficultieswhicharisefromtechnicaltermsorjargon.(13)____Thisisbecausetheyarenotchargedconsul
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