J012对客常用英语口语

202X综合服务能力提升——对客常用英语口语对客常用英语口语一、常用礼貌用语对客常用英语口语1、您好Howdoyoudo2、请please3、谢谢thankyou4、对不起I’msorry5、没关系itdoesn’tmatter对客常用英语口语6、不用客气you’rewelcome7、再见goodbye8、请走这边Thisway,please9、请小心becareful,please10、请稍等Waitforamoment,please对客常用英语口语服务台customerservicecenter电客梯elevator电梯厅elevatorhall落客区stoppingarea停车场carpark二、常用词汇对客常用英语口语收费处cashier负一楼basementone负二楼thesecondflooroftheunderground一楼Thefirstfloor二楼Thesecondfloor对客常用英语口语地铁站subwaystation火车站railwaystation直走gostraight右转turnright左转turnleft那边overthere对客常用英语口语A:你好，请问有什么可以帮到您？Excuseme,whatcanIdoforyou?B:我想我可能迷路了。IthinkthatmaybeI’mlost.三、常用对话对客常用英语口语A:请问地铁站怎么走？howcanIgettothesubwaystation?B:下到负一楼，朝三部扶梯方向下去直走就看到了godownthebasementone,thengostraightonwhenyouseethreeescalator对客常用英语口语A:我可以用信用卡刷卡附款吗？MayIpaybycreditcard?B:您可以询问服务台。youcanaskforthecustomerservicecenter对客常用英语口语A:洗手间在哪里？Whereisthewashroom?B:前面路口向右转就是。Gostraightandthenturnright.对客常用英语口语Excuseme,Smokingisnotallowedinthemall。对不起，商场里不可以吸烟。对客常用英语口语请您再说一遍(我没有听清)。Ibegyourpardon?对客常用英语口语请问您怎么称呼？mayIhaveyourname,please?对客常用英语口语对不起，我不懂英文。sorry,Ican’tspeakEnglish.对客常用英语口语我们需要先核实一下相关信息。Weneedtochecktherelatedinformation.对客常用英语口语请问您的手机是什么品牌的？Whatbrandisyourmobilephone?请报一下您的手机号码？Pleasetellmeyourphonenumber?对客常用英语口语请问您的钱包/手包是什么特征的？Couldyoutellmewhat'syourwallet/handbagfeatures?你确定吗?Areyousure?对客常用英语口语请登记一下相关信息。Pleaseregisterfortherelevantinformation.对客常用英语口语写下您的名字/身份证号/工作单位Writedownyourname/IDnumber/Unit'snameandAddress对客常用英语口语Communicationisno