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TELEPHONE
LANGUAGEHello!Thisis__________.I’mfrom__________.Ialways/usually/sometimes/rarely/never
usethetelephonetomakecalls.Exerciseonnumbers397371237256882223926429ABC976271562233300087004425DEF895173221984090846527777GHINATOPHONETICALPHABETA—AlphaB—BravoC—CharlieD—DeltaE—EchoF—FoxtrotG—GolfH—HotelI—IndiaS—SierraT—TangoU—UniformV—VictorW—WhiskeyX—X-rayY—YankeeZ—ZuluJ—JulietK—KiloL—LimaM—MikeN—NovemberO—OscarP—PapaQ—QuebecR—RomeoTELEPHONEVOCABULARYQUIZ1.Ifsomeoneleavesyouamessageonvoicemail,youhaveto_______it.
A. read
B. listento
C. text
2.I'msorry,butIreallyhavetotakethis
A. ring
B. tone
C. call
3.Wedon'tspeakonthephonemuchbecause_______eachotherischeaper.
A. calling
B. texting
C. dialling
4.Iwasfinedforusingmy_______whileIwasdriving.
A. landlinephone
B. mobilephone
C. payphone
5.IfIreallylikeasong,Imakeitmyphone's
A. ringtone
B. dialtone
C. pick-uptone✓✓✓✓✓6.I'mbusyrightnow.Canyou_______later?
A. hangup
B. callback
C. callthrough
7.Tousethephoneinyourhotelroom,youhaveto_______"0"fortheoperatorfirst.
A. answer
B. pickup
C. dial
8.Maria'snotherejustnow.Wouldyoulikeherto_______yourcall?
A. return
B. answer
C. take
9.You'llneedcoinsoraphonecardifyouwanttousea
A. cellphone
B. payphone
C. smartphone
10.Atelephonecallinwhichthreeormorepeoplecanhearandspeakwithoneanotherisa
A. conferencecall
B. robocall
C. busysignal✓✓✓✓✓TELEPHONEPHRASESThe
informal
phrasesaremostlyforfamilyandfriends.The
formal
phrasesareforbusinessandofficialcallsandforcallstoimportantpeople.
Callerunknown
meansthepersonansweringthephonedoesn'tknowwho'scalling.Whatdoyousaywhenyouanswerthephone?Hello.Carolhere.(callerunknown)Hi,Adam.Howareyou?Hey,Philip.What'sup?Whatdoyousaywhenyouanswerthephone?Hello?Serenaspeaking.(callerunknown)PhilipFalconspeaking.Who'scalling,please?(callerunknown)DoctorMartin'soffice.MayIknowwho'scalling,please?(callerunknown)ThankyouforcallingACECorp.Jodyspeaking.HelloMaria.Nicetohearfromyou.HelloDr.Jones.HowcanIhelpyou?ACECorp.Kimspeaking.WhatcanIdoforyou,Robert?Howdoyouintroduceyourself?HeyGeorge.It'sLisacalling.(informal)Hello,thisisJulieMadisoncalling.Hi.It'sAngelinafromthedentist'sofficehere.(informal)HelloDante.ThisisAlancallingfromBigBoyzAutobody.Howdoyouasktospeakwithsomeone?Hi.IsNinathere?(informal)CanyouputMichaelon?(informal)CanItalktoJosef?TellhimMarilyn'scalling.(informal)MayIspeaktoMr.Greenintheaccountingdepartment,please?Goodmorning.IsDr.Martinavailable,please?Howdoyouconnectthecalltosomeone?Justasec.I'llgethim.(informal)Hangonamoment.I'llseeifshe'sin.(informal)Onemomentplease.I'llseeifhe'savailable.Holdthelineplease.I'llputyouthroughinamoment.PleaseholdwhileIputyouthroughtothemanager'soffice.Howdoyoutakeamessage?CanItakeamessage?Wouldyouliketoleaveamessage?Sammy'snotin.Icantellhimyoucalledifyoulike.(informal)No,that'sokay.I'llcallhimlater.(informal)I'msorry,butLisa'snothereatthemoment.CanItakeamessage?Howdoyouleaveamessage?CanIleaveamessage?Wouldyoumindgivingheramessage?Woulditbepossibletoleaveamessage?CouldyoutellherJonathancalled?CouldyouaskhimtocallPaulwhenhegetsin?Howdoyouendaconversation?Well,IguessI'dbettergetgoing.Talkagainsoon,OK?(informal)Thanksforcalling.Byefornow.Ihavetoletyougonow.Ihaveanothercallcomingthrough.I'dbetterrun.I'mafraidthat'smyotherline.I'lltalktoyouagainsoon.ByeJules.MAKINGANAPPOINTMENTThelmaisphoningherdentalclinictomakeanappointmentwithherdentist.Receptionist:ThankyouforphoningMapleDentalClinic.Sylviaspeaks/speaking/calls.HowcanIhelpyou?
Thelma:HiSylvia.Thisbe/It's/IamThelmaWoodscalling.Howareyoutoday?
Receptionist:I'mfineMrs.Woods.Howareyou?
Thelma:Well,actually,Ihaveabitofasoretooth.IwashopingDr.Morriswouldhavesometimetoseemethisweek.
Receptionist:I'mafraid/scared/worriedhe'sbookedthisweek.Icanputyouinfor2pmnextTuesday.Howdoesthatsound?
Thelma:Thatwouldbegreat.
Receptionist:I'llhavetogiveyoutheaddressofournewoffice.
Thelma:Oh,that'sright,youmoved.Receptionist:Yes,wemoveddowntown.Doyouhaveapenhandy/thehandypen/theavailablepen?
Thelma:Couldyouholdonabuzz/moment/timeplease?...Okay,goaheadSylvia.
Receptionist:Okay,weareat723BalticAvenue.Suite004.
Thelma:Ifyoucould/Pleasecanyou/Wouldyoumindspellingthatforme?
Receptionist:Sure.That'sseven-twenty-three"Baltic"...BforBear/forBrave/forBravo,AforAlpha,LforLima,TforTango,IforIndia,andCforCharlie.Andit'ssuitezerozerofour.
Thelma:Okaygreat.I'llseeyouonTuesdaythen.
Receptionist:Okay.Greatfor/Pleasedto/Thanksforcalling.Seeyouthen.
Thelma:Thanks.Bye.TAKINGAMESSAGECameronistelephoningtospeaktoMaria.LeslieanswersthecallandtakesamessageforMaria.Leslie:Hello?/Hi?/Yes?
Cameron:Hi,isthisLeslie?
Leslie:Yes.Whoareyou?/Andyou?/Who'sthis?
Cameron:It'sCameronhere.IsMariainside/in/where?
Leslie:No,shejustcame/stepped/goneoutforamoment.CanItakeamessage?
Cameron:Yes,thanks.Couldyou/Wouldyoumind/CanyoubeaskhertomeetmeattheCapitol4movietheatreat7pmtonight?
Leslie:Sure.Justletmewritethatdown.OhCameron.Couldyouholdoff/holding/holdforasecond?Ihavetotakeanothercall.
Cameron:Noproblem.Leslie:Hi.Sorryaboutthat.Nowcouldyoupleasesayagain/
repeat/reviewthatinformation?Ididn'thaveapenhandy.
Cameron:Sure.It'stheCapitol4theatreat7o'clock.
Leslie:Okay,I'vegotit.Isthereanythingelse?
Cameron:No,that'sgreat.
Leslie:Okay.Uh-oh,there'smyotherlineagain.I'dbettercall/
run/hangon.
Cameron:Okay,thanksagain.Byefornow.
Leslie:ByeBye./Byetoo./Seeyouagain.OrderingapizzaAngieSmithiscallingPepi'sPizzaforapizzadeliveryathome…Hostess:Pepi'sPizza.HowcanIcall/answer/helpyou?
Customer:Hi.I'dliketoorderapizzaplease.
Hostess:Okay.I'llhavetotransferyourcalltoourtake-outdepartment.One/This/Amomentplease.
RecordedMessage:ThankyouforcallingPepi'sPizza.AllofouroperatorsarebusyatthemomentPleaseholdforthenextavailableperson.
Take-outClerk:Thankyouforwaiting.Miguelhere/speaking/talks.Isthisfortake-outordelivery?
Customer:Deliveryplease.
Take-outClerk:CanIhaveyournameandaddressplease?
Customer:Mynameis...
Take-outClerk:Sorry,it'sreallybusyinhere.Couldyouspeakout/speaking/speakupalittleplease?Customer:Oh,sure.ThisisAngieSmith.MyaddressisnumbertwoFrontStreet.
Take-outClerk:Isthatanapartmentorahouse?
Customers:It'sanapartment.Numberseventeen.
Take-outClerk:Okay.Andwhatwouldyouliketoordertoday?
Customer:I'dlikealargepepperonipizzawithmushrooms,olivesandextracheese.
Take-outClerk:I'msorry,myEnglishisn'tbetter/verystrong/easy.Couldyouslowdownalittleplease?
Customer:Noproblem.That'salargepizza.
Take-outClerk:Largepizza.Okay.
Customer:AndI'dlikeitwithpepperoniandmushrooms.
Take-outClerk:Pepperoniandmushrooms.Isthereanythingelse?
Customer:Yes,olivesandextracheeseplease.Take-outClerk:Okay.I'vegotyourmessage/gotinformation/gotitalldown.
Customer:Great.Andhowlongwillthatbe?
Take-outClerk:Itwillbeaboutthirtyminutes,MissSmith.
Customer:Andhowmuchwillitcost?
Take-outClerk:Um--couldyoupleaseholdoff/ho
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