个人形象培训

个人形象培训Grooming&Hygiene

个人仪表与卫生LookingYourBest!展示给客人你最佳的仪容,仪表.

CreatingAnImpression.给客人留下深刻的印象.

OurHotel’sImage.我们酒店的形象.

You-ARepresentation.你就是这一切的代表.

第二页，共36页。2/2/20232LESSONOUTLINES

课程目录GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees

厨房员工仪表

第三页，共36页。2/2/20233OBJECTIVE

培训目的通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

第四页，共36页。2/2/20234Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部门所规定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班时工牌一定要随时佩戴在制服左上方正确的位置DressCode/Uniforms

服装第五页，共36页。2/2/20235UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。DressCode/Uniforms服装/制服

第六页，共36页。2/2/20236Whywearanametag?

为什么要戴工牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话第七页，共36页。2/2/20237Whywearanametag?

为什么要戴工牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事第八页，共36页。2/2/20238GeneralGroomingStandards

个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶Nofancydesignhairstyles.不要留怪异的发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉第九页，共36页。2/2/20239Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套第十页，共36页。2/2/202310GeneralGroomingStandards

个人仪表基本标准Pocketsmaynotcontaintoomanyarticles,norlookbully.工装口袋不允许装太多的东西，或看起来臃肿Shoesshouldbepolished.保持皮鞋的光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整洁、整齐第十一页，共36页。2/2/202311GeneralGroomingStandards

个人仪表基本标准Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后要洗手。第十二页，共36页。2/2/202312GeneralGroomingStandards

个人仪表基本标准

Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁。

Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼。

Colorofhairmustbeofa“natural”color.头发的颜色要自然。

Nofancyunnaturalcoloredhair.头发不可染刺眼的或不自然的颜色第十三页，共36页。2/2/202313WOMEN’SGROOMING

女员工仪表标准第十四页，共36页。2/2/202314Mustbeclean,well-cutandregularlymaintained.头发要梳理整齐Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻。WOMEN’SGROOMIN

G女员工仪表标准Hair发型第十五页，共36页。2/2/202315Hairworninapony-tailonthecrown.头发像皇冠似的绑的很高的马尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.头发看起来是湿的Extremestyleorlight-colors.奇怪的发型或颜色NOTACCEPTABLE不允许第十六页，共36页。2/2/202316Hairaccessoriesmustbeofaconservationnature.头发上戴的饰品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。头饰仅能使用黑色HairAccessories

头发上戴的饰品第十七页，共36页。2/2/202317Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物JEWLLERY珠宝Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环第十八页，共36页。2/2/202318Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.第十九页，共36页。2/2/202319MAKE-UP化妆Make-uphastobelight,andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskin’snailpolish.使用透明色或接近肤色的指甲油第二十页，共36页。2/2/202320FemalesGroomingStandards

女员工仪表标准Falseeyelashesnotpermitted.不允许戴假睫毛。NoStrongperfume.不允许用味道过浓的香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色的口红。Notattooedeyelid/browsandlips.不准纹眉。纹眼线；纹唇第二十一页，共36页。2/2/202321Stockings丝袜MustbewornbyallfemaleAssociate.所有女员工都要穿丝袜Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝第二十二页，共36页。2/2/202322MaleHairstandards

男员工仪表标准

第二十三页，共36页。2/2/202323Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MEN’SGROOMING第二十四页，共36页。2/2/202324NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超过Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MEN’SGROOMING第二十五页，共36页。2/2/202325MEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁

Noearringsofanysortallowed.不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许穿酒店统一发放的工鞋皮鞋要光亮第二十六页，共36页。2/2/202326KitchenEmployees

厨房员工仪表

第二十七页，共36页。2/2/202327KitchenEmployees

厨房员工仪表

Hatsmustbewornatalltimes.工作时必须佩带工作帽Hairmustbewashedeveryday.每天必须洗头第二十八页，共36页。2/2/202328KitchenEmployees

厨房员工仪表

Femalesmustwearhairnets.女员工应该佩带发网Nojewelryofanysortallowed.不准佩带任何装饰物mustwearkitchenshoes/boots.必须穿厨房的鞋和靴子第二十九页，共36页。2/2/202329PersonalHygiene

个人卫生

第三十页，共36页。2/2/202330PersonalHygiene

个人卫生

Bathedaily.每天洗澡。Brushyourteeth.每天刷牙Washyourhairandkeepitcleananddandrufffree.清洗头发，保持头发干净，没有头皮屑第三十一页，共36页。2/2/202331PersonalHygiene

个人卫生

Usedeodorant.

可使用除臭剂Useperfumeorcologneinmoderation.

可使用温和清淡的香水第三十二页，共36页。2/2/202332PersonalHygiene

个人卫生Avoidgarlic,onions,strongspi