团队建设工程项目是如何运作的

Projects

That

WorkThe

Impact

of

Culture

on

the

successful

Project

Team¨

Explore

Organizational

Culture¨

Communicating

in

a

Way

that

Inspires

High

Performance¨

Explore

Conflict

Management

ApproachesAgenda

|

Objectives¨

An

organization’s

culture

comprises

collective

values,

goals,

processes,

roles,

ways

of

communication,

assumptions

and

attitudes

that

exist

amongst

employees

throughout

the

organization.¨

For

the

purpose

of

projects

we

are

defining

it

as

“how

things

get

done

here”.Explore

Organizational

CultureWhat

is

Organizational

Culture?¨

Traditional

(hierarchical)¤

clearlydefined

roles

and

a

clear

chain

of

command¨

¨

Innovative

(creative)

¤

Creative

initiative

and

Creative

processes

and

procedures

are

encouragedCompetitive¤

Encouragesinternal

and

external

competition¨

Collaborative

(Teamwork)¤

Encouragescross-functional

teams¨

Blended

(subcultures)

¤

have

strong

features

from

one

or

more

different

types

listed

aboveExplore

Organizational

CultureDifferent

Types:¨

BNP

Paribas

(Bank)¤

Traditional(hierarchical)

and

silos

(as

of

2010)¨

Google¤

Innovativecreative

Entrepreneurial¨

Google

and

Goldman

Sachs(Teamwork),

(blended¤

Collaborative

subcultures)Exploring

Organizational

CultureDifferent

Types:

a

few

Examples¨

Many

successful

companies

with

differenttypes

of

cultures.

However

as

an

individualyou

may

find

you

are

happier

and

moreproductive

in

one

type

of

culture

overanother.Exploring

Organizational

CultureIs

one

type

better

than

the

other?¨

¨

No,

but…“Organizations

with

strong,

adaptive

cultures

enjoy

labor

costadvantages,

great

employee

and

customer

loyalty,

and

a

smootheron-ramp

in

leadership

succession.”“Strong

Cultures

do

what

they

say

they

back

their

slogan

and

promises

withactions.”¤

Ex.

BHC

rewards

individual

accomplishments

through

such

things

as

"WOW

(Workersbecoming

Owners

and

Winners)¨

Strong

cultures

can

be

more

selective

about

the

customers

theyserve.

"The

result

of

all

this

is

‘the

best

serving

the

best,’¤

Exploring

Organizational

CultureIs

one

type

better

than

the

other?or

as

Ritz-Carlton's

mission

states,

‘Ladies

and

gentlemen

serving

ladies

and

gentlemen.’

~

A

book

excerpt

from

The

Ownership

Quotient:

Putting

the

Service

Profit

Chain

to

Work

for

Unbeatable

Competitive

Advantage

by

HBS

professors

Jim

Heskett

and

W.

Earl

Sasser

and

coauthor

Joe

Wheeler.

Key

concepts

include:¨

The

project

produces

High

quality

products

ina

timely

manner,

for

the

agreed

upon

budgetthat

satisfies

the

customer

requirements.¤

Meetsit’s

objects¤

Benefits

the

overall

portfolioExploring

Organizational

CultureDefining:

Successful

ProjectsThe

IT

Project

team

at

“Franklin

Mutual”implemented

a

new

Business

Intelligence

strategythat

moved

the

bank

to

a

dashboard

driven

culturewhere

each

employee

was

empowered

with

theability

to

access

the

data

needed

quickly

and

easily.The

project

was

scheduled

to

take

9

months

andcost

7

million

dollars.

It

was

on

budget

and

on

timeand

the

company

met

it’s

goal

of

a

2%

increase

insales

in

the

first

3

months

followingimplementation.Exploring

Organizational

CultureSuccessful

Projects

Example¨

On

Average

of

many

Projects

fail¤

Overbudgetand

OverSchedule.n

PoorRequirementsn

Poor

alignment

of

Project

Team

with

the

Project

workExploring

Organizational

CultureProject

Failure¨

Well

Planned

Project¨

Supportive

Project

Sponsor¨

Great

Leadership

with

a

Vision¨

Motivated

Team¨

Right

Skills

and

Experience¨

Reliable

Team

Member¨

Work

well

as

a

team¤

GoodCommunication¤

Helpful

and

Support

of

one

anotherExploring

Organizational

CultureElements

of

a

Good

Project

Team¨

Have

Clear

Project

Goals¨

Clear

Project

Requirements¨

Project

Plan

(WBS)¨

Communication

Plan¨

Risk

Management

Plan¨

Engage

Team

Members¨

Provide

TrainingExploring

Organizational

CultureWhen

you

inherit

the

Project

TeamAt

Times,

In

Traditional

or

Competitive

cultures:¨

A

Project

Management

Framework

may

alreadyexist¨

May

be

more

“paper

workӬ

May

have

more

hands-on

ManagersAt

Times,

in

Collaborative

cultures:¨

YOU

have

to

a

Apply

Framework¨

Manager’s

may

be

busy

working

on

the

productCulture

on

the

WorkflowThe

impact

of

organizational

culture

on

the

Project’s

Lifecycle¨

More

focused

on

meeting

Cost

and

Schedule¨

Management

is

often

a

separate

profession¨

Lifecycles

tend

to

be

more

sequential¨

“getting

the

job

doneӬ

“doing

things

right”The

impact

of

organizational

cultureon

the

Project’s

LifecycleEstablished

Companies¨

More

focused

on

getting

the

project

done¤

Managersoften

manage

and

work

on

product¨

developmentLifecycles

tend

be

more

overlappingThe

impact

of

organizationalculture

on

the

Project’s

LifecycleStartups,

Small

Business

and

Collaborativen

CommunicationPlansn

Implement

a

Project

Management

Information

System

(PMIS)n

Ex.

Microsoft

Projectn

UseMultiple

Communication

TechniquesThe

impact

of

organizationalculture

on

the

Project’s

LifecycleProject

Lifecycle

Communicating:n

UseMultiple

Communication

Techniquesn

Group

Face

to

Face

Meetings

n

Agenda

n

Meeting

Minutesn

Online

Meetings

n

Agenda

n

Meeting

Minutes

(or

PMIS)n

Online

Chats/comments

captured

in

PMISn

One

on

One

(capture

in

PMIS)n

Informal

TalksCommunicating

in

a

Way

thatInspires

High

PerformanceCulture

on

Project

WorkflowThe

impact

of

organizational

culture

on

the

Project’s

LifecycleApproaches

to

Managing

ConflictApproaches

to

Managing

Conflict– 

Have

Project

Policies

and

Procedures

in

place• 

Project

Charter,

Project

Scope,

Clear

Requirements,

ChangeManagement

Procedures• 

Project

Roles

(Team

Matrix)• 

WBS– 

Escalation

Policy– 

Upfront

Communication– 

Enforce

all