00837旅游英语选读2003年01月试卷

00837旅游英语选读试题第6页共6页浙江省2003年1月高等教育自学考试旅游英语选读试题课程代码：00837WriteallyouranswersontheAnswerSheet.Ⅰ.MultipleChoice:(1×20=20)Directions:Inthissection,youaregiven20questions,beneatheachofwhicharefourchoicesmarkedA,B,CandD.Youaretomakethebestchoiceeithertocompletetheincompletestatementortoanswerthequestion.1.AsurveyofAmtrakusershasindicatedthattravelersfavoredthetrainforthefollowingreasonsEXCEPT_____.A.personalcomfortB.abilitytocarrybaggageandequipmenteasilyC.safetyD.abilitytogetupandwalkaround2.TheextensionoftheUnitedStates_____hadanenormousimpactonthehotelindustry.A.highwaysystemB.shipjourneysC.bussystemD.railroadsystem3._____pioneeredthefirsttransatlanticscheduledlinertripsinthe1840s.A.SirSamuelCunardB.ThomasCookC.VladimirRaitzD.KemmonsWilson4.Thesubjectofcongestionofmasstourismcanbeconsideredinthreeways:_____.A.technological;psychological;ecologicalB.aesthetic;technological;physicalC.physical;psychological;ecologicalD.ecological;physical;cultural5.InChina,travellingby_____isstillthepredominanttravelmode.A.waterB.automobileC.bus/motorcoachD.train6.ThefirsttranscontinentalrouteintheU.S.wascompletedin_____.A.1869B.1841C.1851D.18307.Theprimaryresponsibilityforthewell-beingoftheguestsisdelegatedtothe_____.A.executivehousekeeperB.personneldirectorC.residentmanagerD.frontofficemanager8.RailpassengertrafficintheU.S.beganto_____inthe1920s.A.emergeB.declineC.increaseD.disappear9.MajorattractiveattributesoftheautomobileareasfollowsEXCEPT___.A.controlofdeparturetimeB.controloftherouteandthespotsenrouteC.arrivingatthedestinationrestedandrelaxedD.abilitytocarrybaggageandequipmenteasily.10.TheGrandCanalisaman-madewaterwayfirstbuiltinthe_____between_____and_____.A.7thcenturyBC;Tianjin;HangzhouB.7thcenturyBC;Beijing;HangzhouC.6thcenturyBC;Beijing;HangzhouD.6thcenturyBC;Tianjin;Hangzhou11.Thefourdifferentperspectivesoftourismare_____.A.thetourist,thehotelsprovidingtouristgoodsandservices,thegovernmentofthehostcommunityorareaandthehostcommunityB.thetourist,thehotelsprovidingtouristgoodsandservices,thegovernmentofthehostcommunityorareaandthevisitedcountryC.thetourist,thebusinessprovidingtouristgoodsandservices,thegovernmentofthehostcommunityorareaandthehostcommunityD.thetourist,thebusinessprovidingtouristgoodsandservices,thegovernmentofthehostcommunityorareaandthevisitedcountry12.Withinmoderntimes,thenotionoftourismiscloselylinkedtotheideaofthe_____.A.MasstourB.MasstourismC.NewtourismD.GrandTour13._____,newproductionpractices,newmanagementtechniquesandchangesintheindustry'sframeconditionsarethefivemainimpulsesdrivingthenewtourism.A.Newconsumers,neweconomyB.Neweconomy,newtechnologiesC.Newconsumers,newtechnologiesD.Neweconomy,newenterprises14.WhichofthefollowingisNOTanobjectiveofICAO?A.Toensurethesafeandorderlygrowthofinternationalcivilaviationthroughouttheworld.B.Toencouragetheartsofaircraftdesignandoperationforpeacefulpurposes.C.Toestablishpermanentliaisonandconsultationwiththevarioussectorsoftouristoperators.D.Topromotegenerallythedevelopmentofallaspectsofinternationalcivilaeronautics.15.WhichofthefollowingcountriesisNOTamemberofOECD?A.BelgiumB.CanadaC.PortugalD.Ecuador16.ThePacificAsiaTravelAssociation(PATA)wasfoundedin_____in_____.A.Hawaii,1950B.Hawaii,1951C.Singapore,1950D.Singapore,195117.Inwhichyear17.InwhichyeardidChinajointhePATA?A.1990B.1991C.1992D.199318.Thetextandimagesinthetourismbrochuresmustbenotonlyattractivebutalso_____.A.goodlayoutB.hight-qualityphotographyC.high-qualitypaperD.truthful,accurateandeasilycomprehended.19.AccordingtoMaslow,physiologicalneedexcludes_____.A.relaxationB.sunlustC.recreationD.reliefoftension20.ThemarketleadersinUSairlinesare_____.A.SABREandAPOLLOB.SABREandtheDeltaC.APOLLOandtheDeltaD.SABREandGALILEOⅡ.ReadingComprehension:(2×10=20)Directions:Readthefollowingtwopassagesandthenchoosethebestanswertoeachquestion.(1)Whenaconsumerfindsthatanitemsheorheboughtisfaultyorinsomeotherwaydoesnotliveuptothemanufacturer'sclaimforit,thefirststepistopresentthewarranty,oranyotherrecordswhichmighthelpatthestoreofpurchase.Inmostcases,thisactionwillproduceresults.However,ifitdoesnot,therearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneral,the“higherup”theconsumertakeshisorhercomplaint,thefasterheorshecanexpectittobesettled.Insuchacase,itisusuallysettledintheconsumer'sfavor,assumingheorshehasajustclaim.Consumersshouldcomplaininpersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,itisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmly,andespeciallywhentheconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,“Theleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclear”isbetterthan“Thisstereodoesnotwork.”Thestoremanagermayadvisetheconsumertowritetothemanufacturer.Ifso,theconsumershoulddothisstatingthecomplaintaspolitelyandasfirmlyaspossible.Butifapolitecomplaintdoesnotachievethedesiredresult,theconsumercangoastepfurther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumers'rights.21.Whenaconsumerfindsthathispurchasehasafaultinit,thefirstthingheshoulddoisto_____.A.complainpersonallytothemanagerB.threatentotakethemattertocourtC.writeafirmletterofcomplainttothestoreofpurchaseD.showsomewrittenproofofthepurchasetothestore22.Ifaconsumerwantsaquicksettlementofhisproblem,it'sbettertocomplainto_____.A.ashopassistantB.astoremanagerC.themanufacturerD.apublicorganization23.Themosteffectivecomplaintcanbemadeby_____.A.showingthefaultyitemtothemanufacturerB.explainingexactlywhatiswrongwiththeitemC.sayingfirmlythattheitemisofpoorqualityD.askingpolitelytochangetheitem24.Thephrase“liveupto”(L.1Para.1)inthecontextmeans_____.A.meetthestandardofB.realizethepurposeofC.fulfillthedemandsofD.keepthepromiseof25.Thepassagetellsus_____.A.howtosettleaconsumer'scomplaintaboutafaultyitemB.howtomakeaneffectivecomplaintaboutafaultyitemC.howtoavoidbuyingafaultyitemD.howtodealwithcomplaintsfromcustomers(2)Ahoteloperatestwenty-fourhoursaday.It'strueofback-of-the-ouseandfront-of-the-housefunctions.Allofthejobswewilldiscussbelongtothebackofthehouse.Toacertainextent,theyareperformedoutofsightofthehotelguests,buttheyarevitalcomponentsinasmoothandefficienthoteloperation.Thehousekeepingdepartmentisthebackboneofthehotel.Hotelsjustlikeaplantsellserviceastheirproducts.Intheeyesofthecustomer,themostimportantpartoftheplantistheguestroom.Inasense,itispossibletosaythataneatandat-activeroomisthehoteloffers.Thismakesthehousekeepingdepartmentprimaryimportanceinasmoothandefficienthoteloperation.A“plant”withcomplexequipmentandmachinerymustbemaintainedingoodworkingorder.Therefore,itisnecessarytohaveanefficientsupervisionsysteminthehoteloperation.Foralargehotel,it'slikelytohaveahousekeepingdepartmentheadedbyanexecutivehousekeeper,withseveralassistantsandmanyroomattendantsandhousemen.Theheadorexecutivehousekeeperisinchargeofthewholecomplexworkarea,dealingwithguests'complaintsandco-operationwithotherdepartments.Heisresponsibletothesupervisorsandgeneralmanager.Underhim,theassistantsmaybeinchargeofworkassignments,uniformforthestaff,linensupplies,cleaningsupplies,andthelaundryandsewingservice.Inaddition,inspectorsorsupervisorsoftencheckontheroutineworkbeingdonebytheroomattendantsandhousemen.26.Theword“backbone”(L.4Para.1)means_______.A.theboneonthebackB.somethingveryimportantC.leaderD.head27.Hoteliscomparedtoa_______.A.houseB.homeC.companyD.plant28.Thehousekeepingdepartmentsconsistof_______.A.anexecutivehousekeeperB.severalassistantsC.manyroomattendantsandhousemanD.allthethree29.WhichofthefollowingisNOTthejoboftheexecutivehousekeeper?A.Clearingandcaringfortheguestroom.B.Beinginchargeofthewholecomplexworkarea.C.Dealingwithguests'complaints.D.Cooperatingwithotherdepartments.30.Thispassagemainlydealswith_______.A.theplantB.theguestroomC.theexecutivehousekeeperD.thehousekeepingdepartmentⅢ.Fillintheblankswiththeproperphrasesgivenbelow.Makesomechangesifnecessary:(1×10=10)beembodiedinbeaimedatimposeonstemfromcoupledwithsubjecttobeaddictedtoresultfrombeendowed…withbenefitfrom31.Thegirl_______thebeautyofagoddess.32.Ourplansmaychange_______theweather.33.Thepresentwaveofstrikes_______discontentamongthelower-paid.34.Theplace_______alot_______itsfavorablegeographicalpositioninthelast5years.35.Thegovernment_______additionaltax_______businessexpansion.36.He_______lying.37.TheannualWestLakeExposition_______mainly__developingZhejiang'seconomy.38.Hunger,_______anxietymadehimsleepless.39._______thelongtimefieldwork,hehasaweather-beatenface.40.Hisideas_______thatworldfamousspeech.Ⅳ.ClozeTest:(0.5×20=10)Directions:Fillintheblankswithproperwordsorphrases.Thetravelagent'sroleisdissimilartothatofmostotherretailers,in41agentsdonotpurchaseaproductforresaletotheir42__.Onlywhenacustomerhasdecidedonatravel43doagentsapproachtheprincipalontheircustomer's44__tomakeapurchase.Thetravelagentdoesnot,therefore,carry‘_45'oftravelproducts.Thishastwoimportant_46__forthebusinessoftravel47__.First,thecostofsettingupinbusinessiscomparatively48__comparedtothatofotherretailbusinesses,andsecond,49__arenotseekingtodisposeofproductstheyhavealreadypurchased,sowilltherefore50__lessbrandloyaltytowardsaparticularproductor51__.However,inthepastfewyears52__betweenprincipalsandagentshaveledtohigher53__beingpaidtoagentswho54__targetsales,andthisiscausingagentstobecomemore55__intheirapproachtosalesratherthanthe56__advicewhichcustomerscould57__fromanagency,itisnowmorecommonforthemtobe58__withalimitedrangeofproductswhich59theagentthebestreturnon60__.Ⅴ.PhraseTranslation:(1×20=20)Partone:TranslatethefollowingphrasesintoEnglish:61.空架滑车62.境内旅游63.带薪假日64.需求不足65.猎奇旅游66.远洋定期客轮67.东方快车68.饭店联号69.主导力量70.回头客带来的生意PartTwo:TranslatethefollowingphrasesintoChinese:71.itineraries72.incomemultiplier73.charterflight74.frontierformalities75.priceinelastic76.cruiseline77.allwalksoflife78.jetplane79.roomsdepartment80.executivehousekeeperⅥ.TranslatethefollowingpassagesintoChinese:(10×2=20)(1)Bytheearly1975sover65percentofthepopulationoftheUKweretakingannualholidaysandover20percentsecondholidaysoffournightsor